QuickStart, set up and connections. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. From there it is going into the white distribution amplifier. Browse Virgin Media Virgin Media Community. ago Sometimes you will get a random cable sticking out of a wall with no isolator. 0 Kudos Share. Don’t plug the power cable into a plug socket yet. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Virgin Media; My Virgin Media; Shop;. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Manage Your Account. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. A master socket is the main socket for the phone line in your home, not an extension socket. Sorry to hear that you're having issues with your installation at this time. on 07-09-2022 19:28. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Browse Virgin Media Virgin Media. 0 Kudos Reply. Don’t plug the power cable into a plug socket yet. I'm here to share knowledge, I don't work for Virgin Media. #12. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Networking and WiFi. If there are you can book an engineer online too. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. You already have Virgin socket in the house. Check service status. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. We have the quickstart pack but sadly cannot get broadband set up and working. . When you see the ‘starting up’ screen, you can pull the tab out of the remote. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. Options. A master socket is the main socket for the phone line in your home, not an extension socket. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). But I don’t see anything like that apart from satellite dish cable outside the window. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. This promotion means you won’t pay the usual setup fee of £35. Virgin Media Wall Socket Example 2. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. i received an installation kit for my broadband but my property. Tudor. Phone line - 5 mins. Let us know if you'd like to go ahead with that. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Please help. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. Back a step. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Don't touch it. 0. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. You can also visit our page on how to book an engineer to learn more. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Browse Virgin Media Virgin. . The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Browse Virgin Media Virgin Media Community. The Hub and your home phone can’t be placed near each other. That looks like a Sky dish cable. - 5156775. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. What needs to be done is for the new Virgin Media CV21 connection. sounds like the installer wanted to make money. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. We have the quickstart pack but sadly cannot get broadband set up and working. Browse Virgin Media Virgin Media Community. . Hi there @vmcusto1, welcome to our forum and thanks for your post. 24-03-2021 05:06 PM. I just got Virgin Media kit and read all information carefully and checked - 5200805. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Manage Your Account. Virgin Media don’t do any Fibre connections to inside the house. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Switched On Families. Got my virgin media self install kit but I don't have a virgin socket. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Account - Mobile. Networking and WiFi. You’ll need an adapter to get your fibre landline service up and running. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. - 5209809. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi @Priscillia. Browse. signed up and was given the option of self installation. Incidentally the phone socket is redundant if not in use and can be safely removed. he can pick up radio 1 and a few other stations and wave 105. Security matters. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. RachelG2. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Account - Cable. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. 1 ACCEPTED SOLUTION. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Problem solved? Click to mark as a Helpful Answer,. Virgin supplies Broadband using DOCSIS technology. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Connect the Hub’s power cable with the blue tab. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. It is likely you will be waiting a few days. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. . Plug into the Virgin Media wall socket. You can workaround it simply without the need for a cable. Some of the cables hanging out the wall were cut off after the house improvements. on 21-08-2023 20:36. Account - Cable. Forum. QuickStart, set up and connections. Superstar. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. . The house is a new build, there's no lead in the paint, no aquarium or anything like that. Cihank617. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I don't work for Virgin Media. Wall Socket. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. There should be a wall mounted box somewhere inside that has an F socket on it. on 10-05-2023 16:16. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Solved: No Vigin Media socket - Virgin Media Community - 4917594. If it is a loose cable only, you will need one of these to connect the Quickstart cable. We would like to show you a description here but the site won’t allow us. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Sign in to My Virgin Media a. Options. Both can be found in the email that was. Superfast Broadband. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. This is designed to push over the existing screw connector the outlet has. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. If you would like, we can forward your details to the relevant team to see if your property is serviceable. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. QuickStart, set up and connections. Just joined. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Virgin Phone Switchover. 3 minutes ago. Check the phone is seated in the base unit correctly & powered ON. B&Q are running low on these however. However, I do not have any of the specified wall sockets available. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Account - Mobile. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Stay safe online. I'm a Very Insightful Person, I'm here to share knowledge. Have you downloaded and used our Connect App yet? It'. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. RJ11 plug to BT socket adapter. Estonia and the Netherlands have already switched. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. Thank you. We only have the Open reach Master socket 5C. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Tuning in. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. All the apps will work, and you can watch your recordings - your mini box connects to the main box. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. The cable fits in the socket shown in the image attached. Well I can't seem to find anything like that and the closest thing I can find is a. Superfast Broadband. on 03-08-2020 18:05. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. I don't work for Virgin Media. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Reply. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Wall Socket. The agent said I’ll need an eng. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tuning in. Have your Virgin account number and area reference number on hand. Broadband and TV deals. I recently applied and received the delivery for a virgin package of tv broadband. I have only got one rectangular shaped white socket (Shown. Security. The new fibre phone line is designed to work with the same phones as the old copper line. Once a SIM card is inserted it operates like a mobile broadband router. Select the correct HDMI input for your box. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Stay safe online. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Could someone let me know if this can be sorted? - 5306935. The wall socket I have within my home does not appear to be working. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Networking and WiFi. 1: Co-ax cable carrying live broadcast TV channels. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. The cable fits in the socket shown in the image attached. Box from Virgin Media arrived with Super Hub and cables. Joining in. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Account - Mobile. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). The internal wall boxes are mostly oblong. Options. Account - Mobile. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. However, I do not have any of the specified wall sockets available. Account - Cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. Switched On Families. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. . Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Account - Mobile. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I’ve received my QuickStart package to find I do not have a compatible wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Options. Make the call to the Virgin automated number. AnthonyRaw1986. There is an old openreach socket with a coax cable underneath, but in no way connected. We can assist further publicly for now with your Wi-Fi issues. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Due to the nature of our network, connectivity can vary from property to property. . We're here to help. I have received my quick start-up kit. I can only find the TV socket. Stream from Virgin Media. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Or wait here a day or two for a VM Mod to pick this up. See where this Helpful. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. The phone number doesn't connect you. . ok quick update. . Account - Cable. If you can't see anything obvious go. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. How do I book an engineer to come out - 5345632. Stay safe online. Account - Mobile. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. The hub got delivered on time as promised. My Virgin Media App. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Socket should be on the underside. I don't have a Virgin wall socket. The UK isn’t the first country to make this move. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. . Security matters. But this is provided you already have an undamaged Virgin Media socket. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Virgin Media has also said that people won't pay more than. Learn more. I will only be using one wall socket, so the other socket will have no connections. . I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Probably for a TV box connection. Virgin media wall socket in an unusable place. The wall socket I have within my home does not appear to be working. on 09-08-2023 11:24. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. These enter my house via an air brick/vent very close to. ThanksOn top of that, Virgin Media also offers a self-install option. Explain what needs to be done and book an engineer visit. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I’ve tried to call once and been cut off after ages on hold. . . Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. How do i book an engineer? Do i have to book one? - 5147036. My Virgin Media App. Yesterday I received a 'final demand for payment', stating that I owed some £32. on 28-10-2022 17:29. The problem is the Hub is in my Study and the - 4964746. I’ve just lived into my new house and received my Virgin box. You won't be able to convert as Virgin Media use a different infrastructure network to BT. The problem is the Hub is in my Study and the - 4964746. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. QuickStart, set up and connections. Dave. 5. What should I do? - 5414930 Virgin Media Wall Socket. This promotion means you won’t pay the usual setup fee of £35. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Getting started & FAQ. But I have actually managed to get through to the technical team over chat. Select the correct HDMI input for your box. Account - Mobile. Some advice- New customer signing up before moving into new home. Speed 5. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Faderera2610. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Then just connect your various devices to the dongle. Can someone please help me! Thank you, Tom. Ethernet is ideal & recommended, reliable wireless is fine. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Everything is converted to specialised triple screened coaxial cable. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Cable. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Options. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Thank you. VM BB TV Landline. I'm a Very Insightful Person, I'm here to share knowledge. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Call the pre-installation and delivery team on 0800 052 1734. Stay safe online. I can only find the TV socket. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Options. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 0 Kudos Reply. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. It is surface clipped usually. Look for an omnibox on the outside of your property and try and trace the cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Please I need an Engineer as I need internet for my work, I am so frustrated right now. Solved: Previously, I had BT connection so I need a wall socket. Re: No virgin media wall socket. Connect the Hub’s power cable with the blue tab. Socket should be on the underside. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Account - Cable. com.