I'm sorry to hear about the missing wall socket. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Home Phone. Paul_DN. Stream from Virgin Media. . The proper and safe way is to call for technician visits to disconnect and reconnect. I have tried to contact vm but I don’t have a landline number so they w. on 23-10-2022 13:36. My Virgin Media App. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Tudor. Need Virgin Wall Socket - require "written confirmation" of what it entails. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. The first thing is to start making alternative arrangements for your internet connectivity. Got my virgin media self install kit but I don't have a virgin socket. Tudor. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. to be phone lines. Re: Wall socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. Go to solution. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . Security matters. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. The connector with the yellow label looks like your VM connection, the other two look like satellite. 3 Kudos Reply. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. 1 Kudo. to be phone lines. wall socket. Virgin Media M125 Fibre Broadband. But I also guess that from the external wall to to the internal wall, the coax will not be affected if you did wish to add an. For into also image of the. Sorry to hear of the lack of wall socket on the inside of your property. Connections to Virgin Media equipment are clearly marked in both cases. Virgin Media; My Virgin Media; Shop; Help;. 9. It may just be a cable rather than an internal wall box. No Virgin Media Wall Socket on 13-04-2022 14:47. You should see a cable going through the wall and if you trace this inside, you should get the cable. Entertain me; Broadband Deals. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. pls contact me ASAP . nothing to do with the outside boxs. Admittedly these will make more sense if you already have a basic. The box and cables may have been removed by the previous occupiers. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. Options. Sometimes there is no wall box, just a trailing cable. Very poor advice. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Sign in . Past occupiers of your property may have removed. My previous sky microfilter attached here. 168. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. . on 14-09-2022 12:00. Broadband and TV deals. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Mobile Your Account. In response to robertdwhite. ) The hub will be in here too. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. If however the socket itself has been removed you will need assistance. Customer since 1993. If you can get Quickstart, you can choose one of two delivery options. 3. both appear. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Trouble shooter. Re: No Wall Socket for Quickstart. Many thanks Krysia - 4353656 - 2. QuickStart, set up and connections. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. There will be a seperate connection inside the interior wall box. master phone socket. Getting Connected with Virgin Media is easy when you have a wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Engineer visit. Hi. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Solved: We have the quickstart pack but. In any event, you may want to tidy up the cables anyway, in which case you should get a VM tech in to fit a proper wall box etc. Don’t plug the power cable into a plug socket yet. Internet. Eric714. Best,Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Sign in . So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. . Browse Virgin Media Virgin Media Community. Rob. Sign in . See the attached photo. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Wish this was made clearer when. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I found this which seems to be hollow. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. ) Options. We can certainly work to get an engineer booked in to get this installed. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Networking and WiFiSame thing happened, and on all the wall phone points. VM BB TV Landline. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Verify that the white cable is securely connected to the Virgin Media wall socket. 1 ACCEPTED SOLUTION. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you for your post. I wanted. Old Virgin Media box and poor signal. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. 4. Explain what needs to be done and book and engineer visit. TV box - 15 mins. Kit arrived today…no wall box so unable to install. Options. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. These enter my house via an air brick/vent very close to. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. A master socket is the main socket for the phone line in your home, not an extension socket. Account - Mobile. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. You'll have to cut the cable and seal the hole up. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin cables must only be provided by isolated sockets provided by Virgin Media. com and book a technician. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Look for the omnibox outside and trace the cable inside. Jan 14, 2022. 04kg, it will easily fit under – or even alongside – any TV. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). The wall socket I have within my home does not appear to be working. 168. Sign in . in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. You may need to use the. Short. Hi everyone, I moved to a new flat. It should be free of charge. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Networking and WiFi. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . We have a virgin media wall socket with an ethernet port in the wall but no round cable. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Virgin will not remove them. Virgin media wall socket in an unusable place. Switched On Families. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. We would like to show you a description here but the site won’t allow us. One customer said he has so far waited six weeks to have a 10in (25. If there is one you need to trace it back to the wallbox outside where it will connect to a. . - 5346428. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Can anyone please help me. Old Virgin Media box and poor signal. This hole will typically be up to 1cm in diameter and often positioned near your front door. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. I’m sorry to hear of the issues that you’re having with your installation. Their is Virgin media wall socket. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Virgin Media FTTP. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. --. (I did this video to help/guide new engineer as I did not find any for my self when I started. Virgin Media; My Virgin Media; Shop; Help;. The problem is the Hub is in my Study and the - 4964746. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Options. Manage Your Account. Check service status. The closest I could find was this, which. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. Not had any success calling. Virgin Media Quickstart set up. on 08-01-2023 20:46. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Sorry to here you are having to wait a bit longer to get the services installed. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Subscribe to RSS Feed; Mark Topic as New;. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. If you're happy with this and for the charge we can make the arrangements for you 🙂. Virgin Media: TiVo® service. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Standard Member. Account - Mobile. Please help. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Both your fibre cable and Wi-Fi router will be plugged into this. The new ones are just screws, the old style Telewest ones are like star shaped head. Could an engineer be arranged to install please as my account is due to go live today. Quickstart is the quickest and easiest way to setup our services. Incidentally the phone socket is redundant if not in use and can be safely removed. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Virgin Media engineer installation. 0 Kudos. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. The cable in the second picture is the one you need to connect too. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. can someone contact me about moving a TV point please. Manage Your Account. Or wait here a day or two for a VM Mod to pick this up. Connect the Hub’s power cable with the blue tab. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. The box and cables may have been removed by the previous occupiers. VM BB TV Landline. Virgin Media; My Virgin Media; Shop; Help;. However, I do not have any of the specified wall sockets available. signed up and was given the option of self installation. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. This is where your broadband signal is strongest. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I have been given other details for the account such as the account number/area code and. The Openreach sockets do not work for Virgin Media. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. I have also checked outside and there is no box either on my property or on my boundary wall. . I’ve come to. Entertain me; Broadband Deals. My Virgin Media App. on 12-01-2023 10:45. Get the Hub ready by connecting the wires. 0. The block box on second picture is an amplifier for terrestrial TV. CryptoRobert_P. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Use a simple coupler to join the VM cable from the wall to the connecting lead to. I have received my quick start-up kit. They'll then install a fibre socket inside. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Try taking the cover off to see if there is a cable inside with a plug on the. 0 Kudos Reply. No virgin media wall socket umerarifkhan11. Broadband and phone deals. Not all properties have a socket, just a cable. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. just moved in, can see the brown cable coming in from outside but there's no VM. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Mobile Your Account. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. No virgin media wall socket; Options. Networking and WiFi. on 17-10-2022 15:06. Summary of Contents for Virgin Media Virgin TV V6. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. Reply. Can you help me please. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. we’ve just moved in to our new house. - 5156775. 9. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Back a step. on 21-02-2023 19:59. Feb 22, 2022. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. 168. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Hi there I moved house with my family and we wanted to move to Virgin Media. cable from wall. I was told when purchasing the broadband package that fi. The other is marked TV, & this is used for TV & Broadband. Luckily, most newer computers have one already. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. See where this Helpful Answer was posted. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Account - Cable. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Joining in Options. Thank you for the tel no. Security matters. . . no virgin media wall socket on 01-12-2022 10:05. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. 4 out of 5 stars. Don’t worry that it is not a threaded plug. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. There must have been a previous installation or you would not have been offered a self install. Sign in . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The cable could be hidden within, or behind, furniture. I am going to cancel. Get virgin engineer to move the wall socket. 3. Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Only now have I realised - 5272490. Account - Cable. At least 30Mbps download speeds in every room or £100 one-off credit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You can also identify a split socket looking at the side. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. You need something called a barrel to connect the two. 29-12-2022 20:58 - edited 29-12-2022 21:00. Use a simple coupler to join the VM cable from the wall to the connecting lead to. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Stream from Virgin Media. virgin media internal wall box. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Virgin Media Wall Socket Connector Wrong Kind in. 1 [or 192. A non-split socket will have the sockets and screws in the middle.