This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. 2 days ago · By Cagan Koc and Diederik Baazil. The idea behind this creation was to develop an environment where Chinese manufacturers could interact with international buyers. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. They will refund customer, plus deduct, in my case $15 Canadian as a fee from my balance (as they convert all funds to CAD for me). View community ranking In the Top 1% of largest communities on Reddit. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. Etsy will dispute it. Filing chargeback advice (capital one) Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. Chargeback timeframes are actually 120 days from the date of the charge (at least with Visa), anything less may be a card issuer decision. It's handled by the credit card companies, not your e-commerce software provider or even payment processor. E. CREDIT CARD CHARGEBACK REQUESTED. You ask a question about starting, owning, and growing a small business and the community answers. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. . Yeah. There was a lot of inquiry into the process and logistics. Alibaba customer. In the contract we agreed that products shall be shipped within 15 days after payment. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. Same. and now I’m forced to file a chargeback, capital. They provide a chargeback guarantee model. A buyer filed a claim that they didn’t receive their order. I provided my bank with a copy of the invoice and that was about it. Almost all platforms are vulnerable to chargebacks, because it’s not the. Most companies will ban you for a chargeback, yes. You may occasionally see someone refer to a merchant "disputing a chargeback. OldSkoolDj52 • 2 yr. You have to pay them the amount you stole from them. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. Yes chargebacks are bad and could get your account banned. you work it out with the supplier. Offline order disputes. Go to Alibaba r/Alibaba • by West_University_475. These have different best practices from in-person transactions because more needs to be done to confirm. Touchgrasseatass • 1 yr. I’ve never done it before and don’t want to go overboard/underboard, and am not sure what to include. 4566nb • 5 mo. If buyer and seller have disagreement over condition, they don't want to hear it, they side with the buyer. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. Trade assurance is pretty worthless. Contact your credit card issuer and provide this information: A detailed description of what you ordered. I_Ron_Butterfly. Stop by a few days later again and pick up a copy of the report. ago. Every payment you make through Alibaba. 98. So now, on to your issue at hand: since you didn't tell us how much was the value of your goods. Also it may affect other amazon properties like audible, alexa, ring and more. I will share the process that I took in. In general, the charge back reasons are: Unauthorized charge. Order at risk of no refund even if Trade Assurance/pay through Paypal. Please wait 3-20 business days to check the bank statement. It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. (I learned this through dealing with morons on the internet. An example would be the tracking page from USPS with address, delivery status, etc. com Site: International - Español - Português - Deutsch - Français - Italiano - हिंदी - Pусский - 한국어 - 日本語 - اللغة العربية - ภาษาไทย - Türk - Nederlands - tiếng Việt - Indonesian - עבריתView community ranking In the Top 1% of largest communities on Reddit. All Shopify does is submit the dispute information to the credit card company. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. Sorry, we have detected unusual traffic from. 10. • 2 yr. She did eventually get the money back. 21, 2023, 8:42 AM PST. When we've dealt with CB's it took several weeks but they successfully recharged the guest. If you've lodge your dispute through the online dispute page, you need to upload the photos through there -- not just to the vendor via the message page. You may need to repay the chargeback amounts and then request a refund. Tried to prove it wasn’t us from our AMEX card but they don’t understand. While it is a great tool, you gotta make sure you use it right. There are good post about finding reputable suppliers, just Google or search reddit. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Duplicate charge. ago. The only recourse you have is through your credit card company and a chargeback. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. Not too late, you can attempt Trade Assurance, then chargeback if that doesn't work. Some providers like Stripe count chargebacks against you even if you "win" and get your money back. ago. I called my bank to request a chargeback, gave them all the info, I know I have a good case. Google, along with most other companies, do not take chargebacks lightly. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. Personally, I never had a bad experience and ended up finding my supplier there. The transaction fee is alibaba themselves taking their cut. Input your full name and bank information. We get our money back plus the $15 chargeback fee. Can't be charged back if there was no charge. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. Cafes in china needs quality machines too. VRBO has a chargeback team. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. They ARE virtual items but are listed under GOODS AND SERVICES so you can chargeback. A refund means that you conducted business through. 9% of these chargebacks. Use PayPal for payments up to around $2000, then start wiring from bank accounts. It's safe to say they are just shipping their products from china en masse, and marking up the price 3 fold. This is up from #5 in 2019. I've done it successfully. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. Goods get send to their country. A dispute is an action, while a chargeback is a process. Add a Comment. ) you can just buy them off Alibaba in bulk. eilzaabeth Buyer + Seller • 1 yr. Chargeback advice. Any Tips/Advice before I request a chargeback? (Canada) I have dealt with this supplier (clothing) from China for 5 years, probably have ordered around $50-60K from them worth of product (CAD). They pretty much tell you exactly what to provide. Chargebacks instead of disputes everyone! Tips & Reviews. Online purchases are categorized as card-not-present (CNP) transactions. /chinabuyer is a good place to find an agent that will work. justvtg • 8 mo. ago. Here is the digest — you. Klarna CS should've paused the payments on that card. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. The Stakes: A compelling rebuttal letter will make or break your representment. 00 per kilo after. This will not only affect products coming from China, but also from the other countries outside the European. Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. AlbaTejas • 4 min. Maybe the product you received was defective or you didn’t receive what you ordered. Good luck, but you got scammed, and nothing can help you recover as the bank is involved. It means the issuer has placed a stop or hold on a transaction. That said, just from the little I know personally, I'd suggest against it and would call Apple directly and escalate. Whatarewegonnadonow • 1 yr. This can be tempting for merchants who are sick of dealing with chargebacks. I've performed a CC transaction and immediately the supplier. They charge 5% to 10% of the total amount. However, if they screw you over that much, you're better off without them. Chargeback in ebay, they don't give you a chance, only thing you can do is say "sorry for the inconvenience, please return for a full refund" and hope the dispute was through paypal and they ask to send it back. ago. Hey all. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. They provide a chargeback guarantee model. The merchant can decide to dispute the chargeback or accept it. Chargeback essentially means you're accusing the company of fraud and demand your money back. If you cancel your subscription and the charges keep coming (many such cases), then you have a case to dispute the charges and you can show your cancelation conformation. 00, and that until I pay that amount I will not be able. MOQ is 12. In companies like these, the people who handle the returns are not the same people who handle chargebacks. I paid via trade assurance and opened a dispute in April 2022 which is still open. Ask the company if it will reverse the charge. Hi, I was wondering if anyone can offer some advice please. Local sites won't let you buy wholesale. My payment processors haves saved me and my business. This is a friendly reminder that r/smallbusiness is a question and answer subreddit. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is. ALIBABA SELLER TRIED TO FINESSE ME. • 2 yr. Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Trade assurance definitely seems to be a sham. A Guiding Light to AliExpress Refund Policy. Question. Chargeback reason codes that most frequently result in friendly fraud are the card absent fraud reason codes like 10. . My total gross profit in four weeks is just over £5k, working at around 46% margin, and this is a fresh business. Vendor claims I needed to ask for “shake head” and I cannot get a refund. In addition they could lock your account. Ordered custom bobbleheads from a vendor on Alibaba. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. com trade partner, our security team has already begun processing your case. Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. When I dropped off my car I showed them my prepaid receipt, I handed them my car key, and they told me I was good to go. A lot of laziness and bad workers can extend this months before a chargeback appears. Any Tips/Advice before I request a chargeback? (Canada) : r/Alibaba. We get our money back plus the $15 chargeback fee. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. It seemed like a simple story. Though im happy you got your money back. O. . Follow best practices for card-not-present transactions. 3. Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. . Type "seller support" in your search bar on seller central home page and work from there. On the Ground of theft exactly what it is. therefore can anyone on reddit help in this situation as both the supplier and Alibaba are both acting unprofessionally and basically incompetant. This includes payment type, card details, gateway, and other payment details. I hope this helps. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing fees and termination of your account. Indicate whether the goods arrived or not and the sum of refund you are claiming. As far as how long do you have, it's generally stated that you have 120. Otherwise if we have a couple chargebacks with Shopify Payments, we’ll have a couple ruined months. Today he requested a chargeback on his credit card claiming it was fraud. I suspect also since Alibaba is the entity that funds the chargeback now that it was their money on the line and not mine things quickly changed and they probably forced her hand at that point. My package arrived in my city at the local post office (USA) on 06-03. Updated the claim with the tracking. Businesses do not have to accept returns other than for defective items. You should also have the option to "return" and the process will begin on Klarna by pausing your payment and waiting 14 days from the merchant. The Dreaded Chargeback. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. 4. 8. ago. Not quite. They won't agree to refund even if we provide them with solid evidence. Paying through Alibaba with Trade Assurance helps (a very small amount), at least it will get the (legit) seller's attention. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. Twitch Donation Chargeback. Cash app has already taken money out of my bank account, and the buyer is neither responding to my texts nor picking up the calls. The Chinese retail and tech giant still isn't impressing the bulls. Vet your supplier first before sending any money. It was worth $900 and he paid me via cash app. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. They’re legit most of the times. Filing a chargeback (along with filing complaints to various websites and gov't agencies) for unreasonable termination is one way to make sure Sinemia feels their arbitrary decision to terminated annual memberships, and let their bank knows Sinemia's business practices. If you refund the payment, the charge back is void. Or it could be a few days. Step 3: Create Purchase Contract on Alibaba. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. The bank will side with Amazon every time. It's ridiculous and not the intended purpose of chargebacks. You can also turn the customer over to collections. 01. It doesn't extend to bank transfers. Give the seller a one star review and most importantly mention the denied refund. Viator and Capital One also seem to be partnered in some. Credit card. com trade partner, our security team has already begun processing your case. You have a legally binding contract with the seller, if they breach the contract, enforce your. sixthandelm. View community ranking In the Top 10% of largest communities on Reddit. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. It depends when the owner of the credit card notices the bad charge, and how long it takes for them to notify the bank, and how long the bank decides to take to perform the chargeback. Etsy will eat the cost of the charge back. Chargebacks911, 2022 Chargebacks Costs. Your dispute rate would go well below back to low-risk almost instantly. [US WI] Being told my charge back was illegal by vendor. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. And shippers attempted pick up twice. Still, others use the two terms interchangeably. garyh126 • 8 yr. I hope you can still contact your credit card company and do a chargeback on this order. This can be tempting for merchants who are sick of dealing with chargebacks. com , and who accepted credit card payments for minimum orders of 10. Alibaba said in a statement that the move is “designed to unlock shareholder value and. Chargeback reason is usual 'not what expected' crap - these chargebacks are quite innacurate, since they have all pre-defined reasons and such. A refund is a two party agreement, between customer and seller, to give you your money back. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. Do not use western union or any of the others until you have established business and trust with your supplier. Only if she wins the chargeback. Chinese alibaba with much better prices. View community ranking In the Top 10% of largest communities on Reddit. I asked Google to refund it within a day of it posting to my account and the Google rep refused. Posting on X a photo of himself Sunday holding a green guest badge connected to a lanyard labeled “OpenAI,” the just-ousted CEO wrote: “first and last time i. You cannot process a chargeback. it can be bought from Alibaba and the cost of buying is 10000RMB. Have a well written purchasing contract in place. Trade assurance and wholesale order disputes. It varies widely. You won't lose any money either way, you have Etsy Purchase Protection. It was when I was new so I didn’t realise I could report it to depop. An example may be the server problems at launch. Keep it clean (nothing sinks a rebuttal faster than a smarmy or argumentative tone). Ask the company if it will reverse the charge. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. Respond to refunds quickly. I filled a claim with PayPal after an unsuccessful refund with alibaba. Chargebacks cost you, me and every other user money, they arent free of charge and they are a nightmare for sellers too. 2 more replies. So I then submitted a chargeback on my cc and sent around in some circles for a few months before my cc company said you don’t have the proof of refund request/agreement. Pretty crazy story. Common ruses include the pick-your-pocket-while-being-super-helpful guru type scammer, use of multiple accounts to decieve, and the "my friend can help" switcharoo. Explain the issue. ago. They said up to 21 business days for a refund. If you prewrite a letter a lawyer can charge as little as $40. Alibaba Group Holding is developing a native version of its workplace app, DingTalk, for Huawei Technologies’ HarmonyOS. But no refund! : r/Alibaba. An online shop with your company logo (website and app). The customer's credit card company / bank makes the determination on the chargeback. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. For example, Visa's official documents use the word dispute instead of chargeback. Especially going into this time of the year when sales are up and it’s not your “regular” customers. You can try to reach out to fb support and explain what happened and most likely they reimburse you but it can take up to 3 months. The payment was made on 30th of January and they Shipped it on 13th of February. I get back from my trip a week later to pick up my car and they wouldn't give me the. So, the buyer should send additional information, such as reports, good quality analysis, and solid visual proof. UPS only provided an answer about the case/investigation to the Seller and I was left hanging for MONTHS. Chargeback Paypal Alibaba. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. Below follows an overview of the Alibaba Trade Assurance process. Here is what you need to know to win CBs when you get them. If you want to succeed, don't dropship. Hi, I was wondering if anyone can offer some advice please. 15. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. Okay sounds good, thanks!!Article 2 When a dispute arises between the Buyer and the Seller after they have conducted an online sale and purchase of products transaction through the Alibaba. For the third quarter of fiscal 2023 (ended on Dec. It is the most significant reorganization in the Chinese e-commerce giant’s history. Is it possible for 2 businesses to share an Alibaba sellers account? I want to test Alibaba as a means of promoting my new business project, but I…Go to Alibaba r/Alibaba • by McLovin81111. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. No matter what you use as a third party, their is always the risk of charge backs. They gave me a provisional credit in the meantime. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. PayPal covers unauthorized purchases for chargebacks. I did not make payment through the Alibaba website but through an offline bank wire transfer. They have not been very responsive. CREDIT CARD CHARGEBACK REQUESTED : r/AlibabaImport. com trade partner, our security team has already begun processing your case. Just an FYI if you want to source some GPU's from Alibaba. com. Another alternative is DHGates. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. A buyer can file a claim for either item not received, or item not as described up to 180 days after the transaction date. Had a guy steal $2k from my through a chargeback about 5-6 years ago. Capital One denied the chargeback, claiming we didn’t provide the right evidence. This morning I then receive an email from my bank with the report that amazon has included stating that "amazon is contesting our actions of claiming back. com, don't. Select the transaction, then select the Dispute this transaction link and follow the instructions. If they don't respond quickly, you may get your money back but assuming the merchant claims there was a no refund policy, you will not. Here is what you need to know to win CBs when you get them. Chargebacks and Refunds Everything You Need To Know About AliExpress Refund Policy By Andrew Kim. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. But then we'll see about the chargeback. Alibaba refused to refund me the full amount. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. You likely have been given a provisional credit, but the airline and hotel still each have 30 days (or 60 depending on the bank) to make their case of why your chargeback is uncalled for. Thanks heaps!! Was the order on Dec 17th, 22 gone. Just be sure your buyer is aware you'll require a signature. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. What happens if I do a chargeback on AliExpress? Long story short, I got scammed by a seller with a counterfeit product (something kinda similar to photos but not it), disputed and Aliexpress gave partial refund only, ignoring my requests to send it back to seller because the item is "still usable". Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Retailers reported a surge in chargebacks following a 2015 behind-the-scenes change related to the new security chips in credit cards that shifted liability for in-person fraudulent purchases from. Usually a cc chargeback is used because you did not receive the product or service you paid for. From there support can help you refund the unwanted charge. Listen. Try to avoid charge backs at all costs. G) DiSpute raised again. I paid a deposit of $650 covered by Trade Assurance. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. Take pictures of all serial numbers, model numbers, and boxing it up with the shipping label and then pictures of the receipt from where you dropped it off. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. Terms & Policies. It’s going to cost over $2k to send back. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. If you bought a flight with the terms and conditions specifying that it’s not cancellable, the merchant doesn’t need to allow cancellations. ago It's not an easy process. even after the chargeback is closed, they want bank. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. The price is USD489 include shipping in our alibaba store . Reversing the charge means that none of this ever happened, you conducted no business through alibaba. I purchased eight customized bobbleheads made to look like my friends. ago. What you're describing is a scam They donate $100, try to get it back from you directly. The seller put a fake tracking info showing completely different. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. We opened a refund dispute and escalated it today. The can, and probably will, block your account until the debit is paid, or permanently. I have been reimbursed for every chargeback on individual marketplace after writing support. Therefore, if you believe a payment is fraudulent, refund it. In my claim I provided evidence of me trying to contact Sinemia to get a refund (they replied via email and said. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. ago. The bank that issues the card issues the chargeback and makes the final decision for the chargeback and which way it goes. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. This is why when one recieves steady donations, is to keep a set amount of money In the E-Wallet so it covers the charge backs for at least 14 days. • 1 yr. I followed the instructions in the email on how to request the documents pertaining to the decision, but all I received was a statement. We would like to show you a description here but the site won’t allow us. Theft isn't one of the categories. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. View community ranking In the Top 10% of largest communities on Reddit. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Click on the File a Chargeback option. 31. It could be fair to consider a dispute as the first stage in the chargeback process. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. Essentially I want to purchase them. A friend of mine had a very unpleasant experience with a gold supplier. View community ranking In the Top 10% of largest communities on Reddit. 2. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback.