I recently reset my computer and the auto login to my ntlworld. Networking and WiFi. macbook pro (MacOS Ventura 13. Check server status. Email us at consumer. During all that time he read/wrote emails on his mobile telephon. Email address. Go to solution. System Posts: 2,096,970. VM say they have made that change to improve the security of VM email accounts. So go to My Virgin Media and sign in with the ntlworld email address that you want to change the password for. Answer. ntlworld. Sadly, as the community have already advised email addresses need to be linked to an active service account to both stay active, and for us to be able to provide troubleshooting support. com e mail address. Sign in. ntlworld. This will be the address that VM will send the Verification code to reset your Ntlworld account. 1) - mail is NOT accessible using Microsoft Outlook ( deleted, reinstalled, still fails), but it IS accessible using Apple mail. Unfortunately VM are not very good at doing this and so the address can persist for much longer before eventually being culled. Hi, how do I change my ntlworld. . The operator’s official fault. Enter the password for your Apple account and then select the arrow. How to manage my email account | Virgin Media HelpTake us with you in four easy steps. com email address with outlook is still not working. Password Show. com authentication credentials-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. com servers. Thanks. Also, just to note. MyVM > Account Settings > Virgin Media Mail Settings. If it happens to be a secondary account then warnings about the TV control and connect apps are not relevant as only the primary email account can access such apps. Have been locked out for a week now. Why can’t I log into my Ntlworld email? Re: Can’t login to ntlworld email If the address in question is not the primary one for the account try: go to My Virgin Media > My Profile > Manage accounts. ntlworld. Having read a few posts. . BT ID or Email address. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. com settings. champions@theguardian. In the meantime, I would recommend that the account holder of the upgraded phones you're referring to make contact with the Virgin Mobile team on 0345 6000 789 (or 789 from a Virgin Mobile handset). @ntlworld. My mother is a VM customer with an Ntlworld email address. Dad has no idea what his password is! On the View tab, select View settings. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. Help please 🙃" I log into the rental property Virgin account using the @ntlworld. This can and does affect all the domains listed above. I will send you a PM so that we can look into this further and see if we can get this resolved. I was hacked a while ago and cannot get back my ntlworld email which I need access too . com email address with outlook is still not - 5348769 Browse Virgin Media Virgin Media Community To confirm I log into my virgin media account with my yahoo email address. I am unable to sign into Virgin Media using my ntlworld details. It does not recognise my email when I try to login. Here you’ll find all the help you need for Virgin Media related problems and issues. Go to My Virgin Media and select Sign in; Enter your My Virgin Media username; Enter your My Virgin Media password; Once you’ve signed in, head to Quick links at the bottom of the page and select Virgin Media Mail. When I try to log in it comes back with unable to authorise change password, tried that same result. 4. com email account in the "Password" field. To recover your email address we need your account number, area reference and date of birth. I have been able to log into my Virginmedia account and change my password, but the hacker still appears to be able to access this email address and move messages received from eBay to the deleted items folder. Tuning in Options. . I have the same problem this morning. We strongly recommend you use a. Select Allow in the pop-up. Enter the 6-digit Apple Verification code sent to your Apple device. Help > Create new Email address >. sign in with the primary account authentication credentials. My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad. Graham_A. virginmedia. 14 kudos Orphan Email accounts IntroductionThis information applies to all four Virgin Media Email domains. Thanks for that. Enter the Ntlworld. Go to Account settings, then Account details, b. Forum Member. JaneG1. BT. virginmedia. Joining in Options. . Also, just to note. Enter your name (This name will be displayed to people you email) Put the bullet point next to "I already have an e-mail address". Just so some may see this, it seems mine works better for my second account if I log in from mail. I've noticed today that no ntlworld emails are coming through now on my mobile. Please try reloading the page” message, while others have found that Virgin’s email servers are neither able to send nor receive new messages (note: some people have been able to send emails via their SMTP server). This help content & information General Help Center experience. I get asked for my Virgin account number, area. imap. So I've been doing some further digging. My ntlworld email suddenly stopped working on my phone saying the password needed to be re entered. Mark as New;. com :Y54kpX5g: curl -v smtps://smtp. thanks in advanceRecovering NTLWorld account. Your info is private and. netvirginmedia. The account holder needs to contact Virgin Media to request that your email account's password be reset. Now you need to sign into the MY Virgin Media Account for that secondary email address. If it’s a secondary email address on your account, simply go into Manage Accounts in My Virgin Media, and delete it from there. Try that and see how it goes. Thanks. You will need to use that non VM email address to sign into your VM webmail account. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. I keep - 5370597. It is an ntlworld account which I have had for years and am missing out on my emails. Any advice welcome. 0 Kudos Reply. I have connected my ntlworld email to my virginmedia account and was able to access through this. " - using pop3. I have had ntlworld email address for years. BT. Verify the e-mail address in your account properties. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. @msmj Each email address has it's own My Virgin Media account so you need to make sure that you sign in with the problem email address which may not be your primary username. I can send from the ntl account (set up outgoing with gmail as heard problems unless using it from home router) but I can't set up my ntl account at all for incoming. com. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. Forgotten your login details? Keep me signed in. QuickStart, set up and connections. not my email account password. net. ntlworld. com, SSL ticked and login. Is there a way of getting a notification sound when an e mail arrives in the inbox. That takes you to a new page where you get the option to delete that email account. How can I sort thi. Step-3: Select the file format option in which you want to save the emails. Our current account is in my husbands name. Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked. Couldn't verify account. Unfortunately due to Virgin Media's incompetence and a very long story, they can't seem to figure out how to unlock the ntlworld inbox. that is skyHi. In the meantime, I would recommend that the account holder of the upgraded phones you're referring to make contact with the Virgin Mobile team on 0345 6000 789 (or 789 from a Virgin Mobile handset). I'm sorry this is happening. com in Email Friday; Transfer email address in Email Thursday; Email, passwords, accounts, and non-virgin email addresses in Email Thursday; Deleted ntlworld email account still live in Email Thursdayntlworld email Webspace, E-Mail & Browsing Issues. We have followed the whole process, try to put the. Create a password that's a brand new and secure and has never been used on this account before. Choose Saving option like Email Application/File Format. on 12-01-2023 17:29. Dialled in Options. Virgin Media has crashed this morning, leaving users across the UK unable to access their emails. As it is a deleted VM broadband account we can't log into the email to request a forgotten password either. * Call costs may vary. if you have set the mail app password you must have specified a non VM email address as the VM username. com email account. Contacted Virgin by phone and got it unblocked. Enter the incoming server name imap. The moderators will remove the. - i dont need to do this. Go to My Virgin Media and select Sign in; Enter your My Virgin Media username; Enter your My Virgin Media password; Once you’ve signed in, head to Quick links at the bottom of. If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Forum Team. com. Ensure that the Email username is your full NTLWorld email address ; Select Log on using clear text authentication ; Select My server. We normally access our emails via Windows Live Mail but have also. Joining in. Virgin Media. net email users. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. This is the message I get when trying to log into my ntlworld email account it’s been like that for nearly 4 weeks I can’t change anything in the email settings. My wife is having trouble signing into her ntlworld email account, a message saying the email or password are incorrect, the. com. Forward emails to Gmail. That will take you through the steps to chnage your sign in / username to a non VM email account. VM say they have made that change to improve the security of VM email accounts. gov. Hi, For almost a week now I have been unable to login to my email account, I have tried signing in via web mail as well and get - - 5360806. As Graham_A has linked, if you follow that link it will ask you to sign in, on the password screen it will give the option to reset this if needed. even went after my PayPal. Sign into your Gmail account. @Kateylady The terms and conditions of the VM broadband account specified that any email address provided through the account would be deleted 90 days after the account is closed. I am using a Samsung android tablet, and i have an ntlworld. Then, open the Settings panel and go to the General Settings section. Email Settings for Ntlworld. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Access your bills, diagnose faults and manage your package. My Virgin Media, making managing your account easier with all your information in one place. What I do is have GMail pull email from my other accounts into GMail. Help!! My settings are. I could access this account a couple of weeks ago. BT ID or Email address. Ari - Forum. UK time (just over 9 hours) with login failures and failures to find the servers. I do however still have my ntlworld email account. Please include a daytime phone number. 6 - 6. QuickStart, set up and connections. SpeedVirgin Media offers vital connectivity and entertainment to support the nation during lockdown. I tried to change the password on VM site but it says no username found. Check your email accounts settings. Username: emailaddress@ntlworld. net or virginmedia email accounts. There are different fixes to your problem, and here is a full list: Check internet connection. Dad has no idea what his password is!On the View tab, select View settings. . Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. To delete all the messages in a Deleted items. So sorry to hear about the recent issues with accessing your Mum's email service via a clientmail service (Thunderbird). Speed"I have two Virgin Media accounts for two separate properties - one for my own home, and the other for a rental property" "My new home has its Virgin account under a rarely used @gmail. 1 ACCEPTED SOLUTION. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to retrieve/change the password i got a message saying that her email address is invalid. The outlook mail programme seems to work ok but I am trying to future proof against the possibility of the ntlworld servers being decommissioned. However, we have been experiencing some issues generally with our email service, so it's possible that he has been unable to sign in due to this. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. DevinThe fact that you need to be a VM broadband customer to use a VM email account is another thing to consider. emails coming in from others seem to be unaffected. . The username or password is incorrect pop3/imap access isn't turned on for this account. Since 19 June 2023 now 21 June 2023 my username@ntlworld. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. Grateful if anyone could help. Forgotten your login details? Keep me signed in. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. If so then your email provider will need to assist you. We are 100% certain regarding the correctness of the password and if I go to the VM website and attempt to login to her account it rejects the email address as being unrecognised. Are you able to assist me in getting this account deleted and removed completely from your. If this is your ISP or your e-mail provider you would not be asked to do this (unless they made some sort of change - so you need to contact them safely to see what is happening). My old ntlworld account has been hacked. I would be more than happy to look into this for you. They’re all using the same. That will take you to the relevant "My Virgin Media" account for that email address. @devin1 Mailbox password changes are not made via webmail they are made via the My Virgin Media account for the email address concerned . So I've fallen foul of the recent security changes and accessing my old NTLWorld email. Password Show. Stupidly, our old Ntlworld account which is somewhat inactive. on 23-05-2023 11:30. Virgin Media has gone down for hundreds of customers Credit: PA. Help > Create new Email address >. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. Hey @jg60, Thanks for coming back to us, have you checked your email settings here to see if you have the auto delete function on? This would automatically remove any emails that are older than 30 days into the Junk folder. If you find yourself unable to log into your email account, please perform a full virus scan on all. I've tried auto and manual set-up but get the message as follows. I am unable to log into my ntlworld email account. Send test email message: Outlook cannot connect to your outgoing (SMTP) email server. I have a ntlworld primary email account, and a secondary email. If you do want to let your client handle it you still really only need one outgoing SMTP entry no matter how many incoming you have. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. Ntlworld email has bee hacked. Coming back to the loop you are in. Virgin media do not operate in my area so I am no longer a customer. virginmedia. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. 0 KudosCheck your service status; Basket ; My accountSign in. Forum Team. That will take you to the relevant "My Virgin Media" account for that email address. That is all there is to it. However, VM continues to support the existing email accounts of VM broadband customers. . To access your. com automatically for you. Help > Create new Email address >. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. However I would prefer to set my own password rather than use the auto-generated. com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. Your username is usually "John Smith" rather than "johnsmith@ntlworld. Access your bills, diagnose faults and manage your package. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. This does not change the underlying Ntlworld email address, only the way you sign into it via the My Virgin Media account or via VM webmail. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to. com may be able to detect your account's mailbox settings automatically, but for other non-Microsoft accounts, you may need. com email address. If you're looking to access your TV, broadband and phone account including your email, sign in here. @claresteve2. gourmetsociety. uk. com account has suddenly stopped working. The programme begins downloading NTLWorld emails to the specified location. com email has been hacked and I'm no longer with Virgin Media & can't login in Email Friday; Need help with VM email client, for Family emails, on Firefox. com email account no longer works and I cannot find any link to log back in. ntlworld. Virgin Media users have had a torrid start to the week with the firm's email service going offline. The default address was switched - independently of me - to an old virginmedia. on 12-01-2023 17:29. Initially, the device stopped sending email over smtp. This should happen 90 days after you close the associated Virgin Media broadband account. richard. Virgin Media. com, @ntlworld. i just want to access my original ntlworld email account via outlook. Thanks again for the reply. com -u. com:dhtyG15793Wj" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). . When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. Then click on the “My Profile” tab and go into “Manage Accounts”. Get the latest on customer exclusives and sort out admin with ease. My Virgin Media makes managing your account easier with all your information in one place. Networking and WiFi. QuickStart, set up and connections. Issue is now sorted. I've searched the forum but unfortunately haven't been able to find the answer. Maxatoria Posts: 17,980. Gmail is email that's intuitive, efficient, and useful. changing the password changes the account login password. So I followed the instructions after logging into my virgin media account -> Account Settings -> Virgin Media Mail Settings -> Generate New App Password. I'm still using the the old NTL e-mail address and I tried to log in this morning and it did not recognise my details. " The fact th. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). on 02-07-2023 20:26. bloggs3 Password: whatever you use to access your email addressPromise. I have attempted to speak to an agent via chat and gotten no. When you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. Email address. com -u username:password. Thanks. I no longer seem to be able to log into my VM account, but that is to be expected. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Options. Step 4: On the next screen, select IMAP. Instead log out of that account and then try to log into the Ntlworld email address via this link. She can’t remember the original password unfortunately and has never changed it so can’t simply reset it. Working hard to help connect the nation, shop our offers and order online. 4 weeks ago. Try that and see how it goes. Sign into the account here:. com. . I just want the email address deleted. I've sent you over a private message so I can do my best to help - although, I will need to speak with the named account holder of which the email address was attached to in order to assist. It just stopped receiving emails on Friday and I’ve only just worked out that I can’t get in it at all and it appears to be gone. Access your Ntlworld. Sign into the. e. Login into your Virgin Mobile account and unleash your mobile’s full potential. I have several email addresses linked to my master account, there used to be a way to see these in My Virgin Media but I cannot see them anymore. com. Forgotten your login details? Keep me signed in. If they are still there how do I see them and change password from the master account login? Update Settings> Account Details and then click on the link that says 'Manage other My VirginMedia Accounts'. CoenobyNtl e-mail in Email 5 hours ago; Email - cannot access ntlworld address in Email 7 hours ago; Ntlworld email account hacked in Email 14 hours ago; No welcome email in QuickStart, set up and connections 18 hours ago; Email locked in Email yesterdayJust pop in your registered email address and your Virgin Mobile number below and then follow the instructions to reset it. ntlworld email/password, i need to log back out and lock in with the xxx. Try that and see how it goes. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. . 18-01-2021. For example, if you use the same password for multiple accounts, you're at greater risk of your accounts being compromised. For sometime now, VM have been. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. @blueyonder. Hi, I have my iphone4 set up with my NTLWorld mail account and can sent and receive emails via Wi-Fi but can only receive over 3G, and not send. Posted November 01, 2022 - Updated November 20, 2023. I'm a Very Insightful Person. 2. Although it's not the only one. Select Continue with Apple. I still have an active Virgin Media account and nothing has changed that I'm aware of, but a couple of days ago I started getting authentication errors when trying to access email ("Your email server rejected your login. changing the password changes the account login password. com. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. Access your bills, diagnose faults and manage. It does mean that you have to use a non VM email address as the username to sign into ntlworld, blueyonder, virgin. co. Those are classic signs that the email account is in the process of being deleted. com:dhtyG15793Wj" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). Suddenly, and for no apparent reason, I have begun to receive this message when I try to download or send e-mail messages. Get the error message Unable to log in. On the rare occasion the email takes longer than 90 days. I called Virgin Media today, they were unable to help as they said it wasn't a virgin media issue and put me through to Virgin Gadget Rescue who informed me the solution was to go into My Virgin Media, select Account Settings and generate a new App password, this then let me log into my 3rd party mail client on my phone. iPhone Mail App no longer shows which email address an email is sent to on some emails. Try signing into the My Virgin Media Account for that secondary email address by entering that ntlworld address and what you think its password is here. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. This was created decades ago before Virgin existed. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. I have returned home, and i was able to send them first time! I was at my girlfriends over the weekend, so maybe it is her Router that is blocking the connection to the Servers. this is now left me in a vulnerable position where I’ve been hacked and compromised on certain. in Email an hour ago; Need to choose 3rd party email address to login in Email 8 hours ago; ntlworld. You can do that by signing into the "My Virgin Media" account for that email address: Sign into the "My Virgin Media" account for that email address from this link using that ntlworld email address and existing password. com, @blueyonder. If you occasionally temporarily lose a message, it's because you didn't change the maximum number of server. com, I'm signed in ok and according to my profile my email address is. virginmedia. That will still take you to. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. i just want to access my original ntlworld email account via outlook. Please enter the email address you use to sign in to your My Virgin Media account. BBC News - Virgin Media email service users suffer lengthy failureHowever, there is another complication. com. uk. I cannot seem to put in the correct password - it just. My problem is that I cant log in to my virgin media using my wifes email (@ntlworld. We would like to show you a description here but the site won’t allow us. You will need to change your sign in email address to a non Virgin Media email address. I can log into webmail and can send and receive but can't connect from Outlook, iphone mail or any other remote devices. Common problems are entering your full email address as the username or using the webmail username instead of the email login name. Check email and password' This is happening in outlook on both my laptop and phone and I have not changed any settings. " - using pop3. So effectively my emails have gone out into a black hole. virginmedia.