VirginMedia can you please help!!!! 0 Kudos. It is the returned hub that has gone missing on its way back to virgin. So I went outside my house no package, checked the neighbours. Good afternoon. Thanks. Your Virgin Media return Pending. Hopefully they can reconnect the older hub for now. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Receive a two-hour delivery window for every parcel delivered to a door. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. 10/11/23 15:13. Created Sep 23, 2009. When he arrived home one day he noticed a note in the letterbox from Yodel. Please bear in mind. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. This was a 4 week wait. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. ) Need help? Visit Firstly, head to our tracking page and check the date your parcel is due to be delivered. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. on 30-05-2023 13:29. YODEL. News of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Your experience matters. Zavvi. Same here no parcel and no text message. . I signed up to Virgin broadband and was told my router would arrive on the 26th. Tesco Direct. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. Virgin text me in the 25th telling me yodel would contact - 5191673. Build the ideal Virgin Media package for your unique needs. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. Have you received a number similar to this? ^AA”- , and Harmonic disclaims any obligation to update any forward-looking statements in Harmonic's - time multiscreen video processing and encoding technology enables Virgin TV Anywhere customers to multiple high-quality adaptive bit-rate streams optimized for emerging television and video services - service providers to subscribers in video. We would like to show you a description here but the site won’t allow us. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Hi there i signed up to virgin bb and tv box over a week ago. We would like to show you a description here but the site won’t allow us. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals We would like to show you a description here but the site won’t allow us. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. phone bundles. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Yodel say I have to speak to Virgin to get the package re sent. Virgin Phone Switchover. My parcel with a hub 4 was supposed to be delivered on Tuesday. Simply ring our friendly customer service team. 2bn debt to Lloyds Banking Group and reassume control of The Telegraph in a potential deal backed by Manchester City owner Sheikh. New customer to VM and all I’ve had is trouble so far. on 21-11-2022 15:03. Call us from a textphone on 18001 0345 454 1111. I was told that both orders have been cancelled and that my mothers account was flagged. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Tesco Direct. Yodel strikes again. - Create and view a Collect+ account. We would like to show you a description here but the site won’t allow us. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Wish Local. and delivery tracking information. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. I'm a Very Insightful Person, I'm here to share knowledge. Options. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. We would like to show you a description here but the site won’t allow us. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Nothing off Yodel. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Arrange a return to one of 300 retailers through a Yodel Store. Hi, I'm currently at the mercy of Yodel. Hub 3 stuck at Yodel. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Paul. | Read 10,201-10,220 Reviews out of 81,162Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. I've since spoken to virgin customer service who informed me that I should have had rec. They never came. Hub 3 stuck at Yodel. Packaging We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Entertain me; Broadband Deals. Click on the brands below or scroll down to the handy brand finder. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. I call virgin and they have no idea about it being returned. Anyway, yesterday (Wednesday) I came home to find a card stuffed through the door to say that they'd tried to deliver a parcel for her, but as nobody. Lee1981. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Argos (who quite frankly are nearly as bad as Yodel) Virgin Media (if you request self install of a superhub) Tesco (Yodel also do their delivery to store service) My mum has now been waiting two days for a delivery of a garden bench which has been out for delivery since 9. on 16-03-2023 19:38. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. but I can't. Once it is, you'll receive a letter/email advising you of the date we're moving you over. on 12-05-2023 19:08. southampton. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Return parcels to Virgin Media. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Simply select the track your parcel. She called back and left a voicemail confirming that it was booked in and. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Virgin Media; My Virgin Media; Shop; Help;. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Two different men tried to retrieve the parcel from me but I refused. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Thanks for reaching out to us regarding your issue. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. . We can understand the inconvenience caused to your day and want to best help. GXO has collaborated with Virgin Media since 1999. Yes - of course. Shop online with over 90 brands and have your items delivered to your local store. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. However, I still haven't received any message from Yodel on when the parcel would be delivered to me. Virgin Media. But have only in the last - 5206771. Webchat – You can chat freely with the customer service on the web chat and. They do have a business service with an SLA, but that of course costs more. GXO has collaborated with Virgin Media since 1999. Send a parcel with Collect+. eBay. It didn't arrive and the next. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. Thank you for the update, please let us know how things go. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Yodel’s Customer Service number is 0344 755 0117. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. We would like to show you a description here but the site won’t allow us. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Published: 22 Jun 2022 16:15. Being returned to Virgin Media. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. My parcel which was due to arrive on Friday 14th of July never arrived. Then enter your email address, and click on email me my new label and follow the instructions. The kit was due to be delivered on the 3rd. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Re: Virgin parcel scam. We would like to show you a description here but the site won’t allow us. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Phone. . FedEx. 7 million in fiscal 2021, up from £9. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Joining in. We would like to show you a description here but the site won’t allow us. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Yodel are telling me it's not been scanned for a few days and they don't know where it is. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. Deal. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Compare TV, broadband and phone; Oomph bundles Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Options. New customer to VM and all I’ve had is trouble so far. Received my new - 5055353Re: Yodel. on 12-11-2022 20:05. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Just another question. | Read 413,941-413,960 Reviews out of 788,377 Mobile phone scam. Processed at National Hub. We would like to show you a description here but the site won’t allow us. I dropped it off at the nearest Collect+/Yodel point (local corner shop). Str33t. We would like to show you a description here but the site won’t allow us. Yodel returned to sender. The Collect+ Send service is in partnership with Parcel2Go. on 26-11-2022 19:16. Absolutely crap service. . 30am yesterday. Hi there, I was holding off posting this, but having spent a large amount of time trying to resolve this issue I thought I would post our experience so far in a very disappointing customer experience from Virgin on purchasing a new iPhone 13 in the. Processed at National Hub. We would like to show you a description here but the site won’t allow us. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Thanks for posting, and a warm welcome to our Community Forums. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Do you agree with Yodel's 4-star rating? Check out what 477,160 people have written so far, and share your own experience. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. Virgin messaged yesterday saying I would get a 2 hour time slot, I didn’t get this. Processed at National Hub. The Virgin Media website will open in a new tab. | Read 28,241-28,260 Reviews out of 422,000Today is the second day in another round of 3. Thanks for your post and apologies to hear you're received this email. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Really disappointed, when I goo. but I can't. For queries on delivery charges from online retailers please contact the retailer directly. Don't cancel any existing broadband until VM is connected and working properly. Iqoniq Posts: 6,299. We would like to show you a description here but the site won’t allow us. Find your nearest Yodel Store. Stream from Virgin Media. The note stated that they had left his. Phone. Yodel stole my parcel. Very. Moved house, and my new self install broadband equipment supposed to be delivered today. It is not on any of the emails or texts sent to. 4K compatible TV/device required to watch Ultra HD. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed. Your experience matters. (NYSE: GXO) is the world’s largest pure-play contract logistics provider. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Options. once the package has been entrusted to the Yodel network! 0 Kudos Reply. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Thank you for reaching out to us in our community and a very warm welcome both here and to Virgin Media, I was able to locate you on our system with the. Yodel says delivered but hasn’t. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. Download it for your iPhone. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). I delayed delivery by Yodel for a week, but they are still intent on giving me another. 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. 1 Kudo. - Track the progress of your returns. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. Everything you need is posted to you. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Hermes and Yodel scored 1. Options. 5 and 1. Inpost. 09/11/23 14:35. If VM tries to charge you, you can always post back on. Hi chereseferry 👋. Check your MyVirginmedia on line and see what is shown there. Royal Mail scored 2. How to track a parcel. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Number of inclusive HD channels depends on package. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. 07/11/23 16:47. GXO Logistics, Inc. He assisted me with that but not beyond that. | Read 366,261-366,280 Reviews out of 451,544 Head to our tracking page, enter your parcel number and see what options are available to you. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. | Read 13,921-13,940 Reviews out of 74,289“@UK4reVolution Yodel tracking numbers typically begin with JJD000 followed by other numbers. Clearly there has been a hiccup between VM & Yodel and I’m now left without. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. If you have a green Yodel calling card, please text or call the driver on their mobile number, which is written on the card. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. With a suitable router you can automate the failover so that there is no break in. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. Thanks. . What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Parcel collected by courier. . Send a parcel with Collect+. on 22-04-2023 10:15. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. We would like to show you a description here but the site won’t allow us. Fun story, I was in a block of flats with virgin media. Use our app to: - Send a parcel from any of our thousands of local stores. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. on 28-03-2023 08:11. Your Virgin Media return En route. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Download the Yodel parcel tracker app now and enjoy a seamless parcel man…I am new to Virgin, I think I am since still couldn't receive my Broadband hub. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. We would like to show you a description here but the site won’t allow us. ) Need help? Visit head to our tracking page and check the date your parcel is due to be delivered. Being returned to Virgin Media. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. But then not delivered. Scroll down and click on create new label. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. But until Thursday evening, there is no delivery, no update, nothing. | Read 413,941-413,960 Reviews out of 788,377Mobile phone scam. I don’t have and have never had an account with virgin. Why Virgin Media still use Yodel as a delivery partner I don't know. We would like to show you a description here but the site won’t allow us. . Browse Virgin Media Virgin Media. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Enjoy M250 broadband + phone + O2 SIM for £44. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. 3 weeks ago. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. on 19-12-2022 11:41. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through. I would be grateful for any advice on the best way to proceed. Received into MITCHAM DEPOT. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. We would like to show you a description here but the site won’t allow us. DHL Walk In Send. backtothefuture. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Arrowmunda. true. So you won’t need to hop around. Make sure your TV and your box are switched on. If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. Head to our tracking page, enter your parcel number and see what options are available to you. BlueLou. With a suitable router you can automate the failover so that there is no break in. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. consumer polling and social media complaints. Virgin said my router should arrive on Tuesday the 6th. Virgin Mobile. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Stream box and remote remain property of Virgin Media. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Free tracking available as standard. 3 weeks ago. 10/11/23 10:32. Quote & Book. To date not had any communication from Virgin Media chasing return of equipment. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in the Manage My. Str33t. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Expecting delivery of router today but Virgin Media have not given me a tracking number. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Unfortunately I didn't received any package tracking number nor text with delivery details. I signed up to Virgin broadband and was told my router would arrive on the 26th. I've taken a look at our systems and I can see that your new equipment was activated. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. I would like to know if i can rearrange delivery or cancel the order. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. @virginmedia. We can certainly check this out for you but in order to do that I will need to confirm some information with you. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. We would like to show you a description here but the site won’t allow us. In this conversation. Anything else on the BT network you could just use. With parcel deliveries starting from just £2. Paid extra for next day delivery from CRC to a business address (that closes at. Thank you for the update, please let us know how things go. on 02-12-2021 17:04. Flag for a moderator. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. - View Collect+ stores on a map. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. I checked the delivery tracking and it notified me that the parcel has been returned to sender.