10. Mastercard Reason codes fall under four categories. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. Chargeback Guide28 April 2016. Updated message reason code 4871 (Lost/ Stolen/NRI Fraud Chip Liability Shift) for chargebacks of transactions authorized on or after 21 April 2017. Chargeback Reason Codes Visa. 412 Page 1 of 3 Revised: September 2018. 4871 – Chip/PIN Liability Shift – Lost/Stolen/Never Received Issue (NRI) Fraud . 4802: Requested/Required Information Illegible or Missing. Again, banks should not really be using 4807. The chargeback notification send by the issuing bank will include the reason code for the chargeback. Chargeback Reason Codes 41 and 4841 may be caused by one of the following actions: The cardholder: Did not authorize the charge. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. Chargebacks can pile up your expenses and. The third digit indicates the specific reason within that category. What are reason codes?. ’Added the following fields - Store ID, Credit Card Chargeback Reason Code. Mastercard Cardholder Dispute Chargeback Reason Codes 4841 — Canceled Recurring Transaction or Digital Goods Transaction According to the. Let us now get information about the basic explanation about MasterCard Chargeback Reason Codes. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. Text of Chargeback Guide. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. These are only a handful of common Visa chargeback reason codes. While chargebacks happen for a variety of reasons , the most common reason is that a customer no longer wants the service or product sold to them. For disputed fraud or “no authorization” chargebacks, provide evidence that the cardholder was aware of and authorized the transaction. List and additional information about all reason codes by card brand. This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the transaction anyway. Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. Mastercard Chargeback Guide is a comprehensive document that explains the rules and procedures for resolving disputes between cardholders, merchants and issuers. “The issuer certifies that it complies with Mastercard Bylaws, Rules, policies and operating regulations. com on 5/26/2016. All chargebacks start with a customer making a purchase in person, in an app, or online. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost of Chargebacks; Resource Hubs. 4871: Chip/PIN Liability Shift: 4807: Warning Bulletin File: 4808: Requested/Required Authorisation Not Obtained: 4812. 4512: Duplicate Processing:Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRMasterCard Chargeback Reason Codes. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. It may also happen if she does not receive the merchandise. The typical claim under this reason code would be that. 1 Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Each chargeback needs to be managed on a case-by-case basis. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Mastercard Chargeback Reason Code 71: Disputed Amount. Reason Code List. These processing options activate the automatic write-off feature and enable you to establish write-off limits for both under- and overpayments. Chargebacks—Maestro POS Transactions—added information to the section, Proper Use of Intra-European Message Reason Code 4808, about the duration of message reason code 4808 chargeback. 2 is an updated version of legacy Visa reason code 81, which was phased out under the Visa Claims Resolution initiative. 2:. Chargeback Reason Codes by Industry. As we touched on earlier, chargebacks can happen due to technical errors. 1 EMV Liability Shift 10. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. You’ll put that reason code, the transaction amount and authorization number, and state that the. The issuing bank will then pass on the chargeback to the merchant. A chargeback is a transaction that is disputed by a cardholder or issuer. Once you know why a chargeback happened, you can start building a case to address the claims that were. 2. 1: EMV Liability Shift Counterfeit Fraud:. Category. M49 Vehicle Rental – Theft or Loss of Use. Cardholders can dispute digital goods transactions of $25 or less (or the equivalent in local currency) if certain purchase controls were not put. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. 00 EUR as a Withdrawal fee. 2. ©The following chargeback reason codes are related to EMV: Visa: 10. or order no. 1Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. Title: Microsoft Word - Chargeback and Reason Codes Author:“Visa has 28 different reason codes. Thanks for following the Chargeback Gurus blog. Remember!While the updates have been published, they do not go into effect until Oct. Typical chargeback reason codes are: DA: Disputed amounts. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. There are over 80 unique return codes, each representing a different return type. Dispute Reason: Fraud - 4837/4870/4871: Functional Category: FNS counter: Effective Date:. These may impact the dispute time limits. Mastercard chargeback reason code 4870 falls under the “Fraud” category. 2: EMV Liability Shift Non-counterfeit Fraud: 10. 3: Goods or services were not as described: C31: RM: 13. Lack of proper chargeback reason codes. Though the credit card networks have a vast choice of codes, loopholes still happen. But, merchants should be aware that, eventually, everyone will be required to use the new designations. 1: EMV Liability Shift: 10. 2 falls under the “Fraud” category. ”. Chargebacks may happen for a variety of reasons: the most common are returns of goods, cancelled services, quality disputes or processing errors, and fraud. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. About American Express chargeback reason codes. UA05 Fraud – Chip Counterfeit Transaction. That suggests that in the times when merchants. This generally refers to fraud. 5%. I am a small business owner. Read the Chargeback Advice letter carefully. While there are many chargeback reason codes, all chargebacks fall into one of three categories:To apply for the Chargeback, the issuer must submit the First Chargeback or 1442 Message with the application Reason Code. ) A no-nonsense summary of evidence that proves transaction is legit. If the customer’s story matches. Mastercard Reason codes fall under four categories. Visa chargeback reason codes. With the chargeback code in hand, the merchant can now review the transaction. Values are: Blank: Use the receipt G/L date. For example, Mastercard has a code which indicates a ‘consumer dispute. Visa chargeback reason Code 10. Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. requested transaction details. This code indicates a counterfeit card was used to make a purchase from a card-present merchant who didn't scan the card's EMV chip. View 225 Download 6. Sobald wir eine Chargeback-Meldung erhalten, leiten wir diese unmittelbar an Sie weiter. A dispute often has a reason code associated with it. 4871: Chip/PIN Liability Shift – Lost/Stolen/Never Received Issue (NRI) Fraud: 120 days: Tips to Meet MasterCard. Reason code 4870 refers to the broad category designated “No Cardholder Authorization. These chargebacks occur to resolve chargeback-related disputes between network members. 4871 Chip/PIN Liability Shift Authorization 4807 Warning Bulletin File 4808 Authorization-Related Chargeback 4812 Account Number Not On File Point-of-Interaction Error 4834. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. Offer shipment and delivery tracking. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. 4870/4871: Chip/PIN liability shift/ Counterfeit transaction: 1. 7: Defective goods and services: C32: RM: 13. Reason Code Description; 10. Each bank card network has its owner list of reason codes banks must prefer from. This extra step can be frustrating for Card Members and lead to lost sales. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just undergoing with Visa Claims Resolution. Reason codes. Chargebacks Explained;Try Shopify free for 3 days, no credit card required. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. Merchants should: Upgrade terminals to EMV-compliant terminals. 6). A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. Visa flagged the transaction under the Fraud Monitoring Program, and the issuer has not filed a chargeback under another reason code. 4860 Credit Not Processed. This will be referenced in the chargeback notice you received. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The bank or credit union then conducts an investigation to ascertain the validity of the dispute. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. Authorization. Also, remember that the time frame for your response includes any processing required by the acquirer. Proof you have already refunded the transaction and credited the cardholder’s account. Chargeback Essentials is designed to explain how chargebacks occur, the overall process for reconciling disputes, and key best practices for resolving chargebacks. Documentation must be a direct result of cardholder communication. Most reason codes apply to any merchant, regardless of what’s being sold. For example, the merchant bills the cardholder in installments. Inform your acquirer of the date that the credit was issued. 4837 — No Cardholder Authorization. 1 compliance release) 4870: Chip Liability Shift: 4871: Chip/PIN Liability Shift - Lost/Stolen/Never Received Issue 4808: Authorization related Chargeback: 4834: Point of Interaction Error: 4853 How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa simply underwent with Visa Claims Dissolution. Discover: Reason Code 4755 Non-receipt of goods or services. Unfortunately, it is pretty challenging to prevent friendly fraud. This document reflects changes made since the 28 April 2016 publication. See the list of reason codes below: Card Network. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. 02/10/16 Added Debit Chargeback Reason Codes. Authorisation. List and additional information about all reason codes by card brand. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Pre-arbitration is required prior to escalating to arbitration for Fraud (excluding RC 4870/70 and RC 4871), Cardholder Disputes, POI. That said, looking up purchases using this number can make it easier to provide info following an. Chargeback Reason Codes. The cardholder claims they didn't authorize the transaction because they don't have the card. Either way, the end result is an unauthorized transaction that results in a chargeback. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. This may be done by either the merchant or the issuing bank. Visa chargeback reason code 10. As a merchant, your focus should be on finding and retaining customers--not chargebacks. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. The reason codes are grouped into several broad. pdf) or read book online for free. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. Authorization. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. 4871: Chip/PIN Liability Shift:. Reason Codes: 22 / 23 / 32 / 35. These are the phases: Level 1/Phase 1: Retrieval request or first presentment. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Most cases stemming from point-of-interaction errors allow 90 calendar days to file. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. The chargeback can be for the total transaction amount or a lesser amount. Cardholder Dispute. 4846. MasterCard’s Corporate Purchasing Department Account Program does not have rights for the following message reason codes: 4835 — Card Not Valid or Expired. The Chargeback Essentials course addresses the following objectives: Define and summarize chargebacks; Describe chargeback reason codesMastercard chargeback reason code 4871: Chip Liability Shift involves fraudulent transactions where the merchant did not use an EMV-compliant terminal. 4808: This code can refer to: Account Number Not on File. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Acquirers may use message reason code 2870 (Chip Liability Shift) to invoke the chip liability shift as a final remedy to a chargeback initiated under message reason codes 4837 (No Cardholder Authorization). Mastercard chargeback codes fall in to four categories:. Check with the issuing banks to determine what time limits may apply to you. Updated Disputes/Chargeback Policy Coming April 2024The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. 4807 – Warning Bulletin File. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. While the format of chargeback reason codes. 1 The issuer may invoke the chip and the chip/PIN liability shift only with the first chargeback under message reason code 4870 and 4871. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. The chargeback process is lengthy, time-consuming, and will always end up costing you more money than the original transaction was worth. Reason Code 4871. Visa Chargeback Reason Code 10. Valid chargeback reason codes are defined in UDC 03B/CB. Reason code Description; 4807: Warning Bulletin File: 4808: Authorization-Related Chargeback: 4812: Account Number Not on File: 4808: Required Authorization Not. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. The cardholder initiates contact with their bank or credit union to file a dispute. If your issuing bank agrees with your claim, they will contact the merchant’s bank to notify them of the disputed charge. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. In that way, winning one dispute may help prevent the next chargeback to come after it. Chargeback amount is equal to or less than the exceeded limited /authorised amount. MasterCard ChargeBack Guide 20141030. The acquirer also charges the merchant a fee ranging between $5-100. Updated the following columns - card type, response due date. The EMV standard was created specifically to prevent the use of counterfeit. In most cases, the bank chooses a course of action based on information the cardholder provides. Click on “report a problem” and select the transaction in question. The major card networks have unique reason code systems, and banks use separate tools. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. 2 is an updated version of legacy Visa reason code 81, which was phased out under the Visa Claims Resolution initiative. Europe Region Operations Bulletin No. 4871 – Chip Liability Shift – Lost/Stolen/Never Received Issue (NRI) Fraud. 65 fee for uploading scanned documents. TabaPay 1099k Procedures; Transaction Integrity - Network Fees;. 4871. 1: Use the corresponding dates from the invoice. Chargeback Guide 30 October 2014 . Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. It is a chargeback that occurs when a cardholder disputes a transaction and alleges that the merchant failed to use EMV-compliant equipment to process the payment. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Check the chargeback reason code. Again, banks should not really be using 4807. 0 to 5. It is caused by things like beliefs, opinions, morals, regrets, fear, and confusion. Let's. 4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. Europe Region Operations Bulletin No. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. In this case, the customer files for the pre-compliance chargeback (aka reason code 98). This claim strongly suggests that the merchant processed a stolen card on a payment. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. How you respond is determined by the chargeback reason code: Embed This Graphic. 4871: Chip/PIN Liability Shift: Fraud: 4807: Warning Bulletin File. These reason codes are divided into three categories depending on the supposed cause of a chargeback: consumer disputes, processing error, or fraud. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. 7: Defective goods and services: C32: RM: 13. 4 spec (Section 8. And when companies recognize this,. UA06 Fraud – Chip and PIN Transaction. Switch to Visa MasterCard. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. The Reason Code is a number that represents the reason for an action in the chargeback process. If there was a mismatch between authorization and clearing, the acquirer could respond to the chargeback with the correct merchant name, location and/or date. The cardholder claims they did not authorize or participate in the transaction, which took place online, over the phone, or through the mail. Spot these types of chargebacks using. Reference these when rebutting cardholder disputes at your small business. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. At their core, false declines. You will be given several days to file an objection with the right documentation. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Chargeback procedure. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Claim. Either way, the end result is an unauthorized transaction. and procedures of Mastercard (the “Standards”), written agreements and privacy laws and regulations. 3. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case. For counterfeit transactions, liability remained with the party that. Visa. Uploaded by michellehsu. exe], session 5 (Codes: -1, -1) intermittently appears upon… Number of Views 4. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputesCredit card chargebacks occur when a customer has a chargeback dispute and decides to question a charge on their credit card statement with their Credit Card Company or issuing bank. 4812: Account Number. Get your completes guide to Mastercard reason rules, containing all the detailed contact, chargeback time limitations, and select important information you needing. Chargebacks can be a costly part of accepting card payments and entail administrative. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Code Reason (for Visa) 10. 4 Other Fraud Card Absent. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. compliance process depending on whether a chargeback right exists. Code: Category: Description: 10. Chargeback fees make up a big chunk of the total costs, so we’re going to take a. The Merchant Reviews the Partial Chargeback Claim. Discover uses unique codes to explain those reasons to merchants. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. The cardholder claimed to not have participated in or authorized a transaction. A reason code or a chargeback reason code is a string of symbols (numbers and letters). This reason code is now obsolete, but was used to cover disputes related to recurring billings or digital goods. 11, 16. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. 7: Defective goods and services: C32: RM: 13. What does…A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. EMV LAIBILITY SHIFT – Card lost / stolen . Use this resource to prevent and fight chargebacks with greater accuracy. However, it is important to note that this reason code is based on the reason given by the customer to their bank. 3: Goods or services were not as described: C31: RM: 13. Specifically, these updates only pertain to transactions that are charged back after Oct. 1Paymentology will submit the chargeback using the appropriate chargeback reason code . 3: Goods or services were not received: C08: RG: 4855: 13. 4871. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardReason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. Others require banks to wait for a certain period before they can issue a chargeback. Steps to Prevention. 3. Reason code 4871 – Chip & PIN Liability Shift How can I actively prevent fraudulent chargebacks? Depending on your workflow or third-party integration use, it may curb. The following table lists the Visa chargeback reason codes and their descriptions. However, Visa is the largest card brand in both the United States and the world. 11, 16. Receiving a damaged product. Knowledge of such codes can help businesses file a chargeback dispute successfully. Chip/PIN liability shift. Although each card network has its own chargeback reason codes, their end goal is the same: Clearly describe why a customer is disputing a transaction. 4871: Chip/PIN Liability Shift: 4999: Domestic Chargeback Dispute (Europe Region Only) Merchant Accounts;Now we are very familiar with the word ‘Chargebacks’ from the expert at Chargeback Expertz. The system does not accept Blank as a value, even if it is defined in the UDC table. 3: Goods or services were not as described: C31: RM: 13. Fraud. 4880 . Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. 4512: Duplicate Processing:The reason_code field lists the reason code the issuing bank has assigned to the chargeback. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. ”. 1, 5 January 2016. For Mastercard chargeback reason code 4871, issuers must define the priority of the supported cardholder verification methods (CVM) per card type. The implication is that the merchant is at fault. Specify the invoice date and net due date that you want the system to assign to chargebacks. MasterCard chargeback reason code 4540. 0 ratings 0% found this document useful (0 votes)Ethoca alerts can prevent chargebacks before they hit your bank account. M01 Chargeback Authorization. . Merchants. Create a manual or electronic imprint of each card-present transaction. There are multiple claims such as. Code Description; 43:. Administrative returns (R02, R03, R04): 3%. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: Mastercard Chargeback Reason Codes Demystified. Square. 26% - the number of chargebacks that result from undelivered orders. Chargeback Representment. Global Operations Bulletin No. chargeback. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. By entering your email, you agree to receive marketing emails from Shopify. Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. message. Reason Code 12. This code collects all the. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. What are the reason codes for chargebacks related to duplicate processing? What do I do if the reason code is not legitimate? Which chargebacks are EMV-related? Why are AmEx. 3? Visa chargeback reason code 13. exe], session 5 (Codes: -1, -1) intermittently appears upon… Number of Views 4.