9/20/2021 Multiple updates made to bring this guide up to date 06/01/19 Updates to timeframe for MasterCard Reason Code 34 (from 120 days to 90). Only an issuer can initiate the chargeback process. 6: Duplicate processing/Paid by other means. The client will send this dispute to Paymentology’s Global support team via email – support@paymentology. Key-in is chargeback reason key and get a detailed explanation of what i means, how to fight the chargeback, also how to prevent disputes in the future. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Categories for reason codes have changed over the years, especially because of the increasing number of. This can provide important information to fight the dispute. #9. FAQ: What is Chargeback. Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. Solutions. A reason code is how banks categorize the reason for a chargeback. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. 7. 4: 4863 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. Investigate suspicious orders. Most reason codes apply to any merchant, regardless of what’s being sold. Merchants who believe they have received an invalid chargeback under reason code 12. Unauthorized returns (R05, R07, R10, R29, R51): 0. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. 4. 0. 3. Each chargeback reason code has specific rules and documentation requirements. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. The most comprehensive guide to chargeback reason codes. Discover - RG Non-Receipt of Goods, Services, or Cash. 5 Visa Fraud Monitoring Program. American Express chargeback reason code R03 falls under the “Inquiry/Miscellaneous” category. 2 – EMV Liability Shift Non-Counterfeit Fraud. Chargeback Reason Codes by Network - 2023 Guide. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Specify the default reason code to. In general, the unauthorized use of a parent’s credit card by a child is not considered a legitimate reason for filing a chargeback, since it is not criminal fraud, and the customer received the purchased goods or services. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is validWe’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Discover Chargeback Reason Codes Fraud UA01 Fraud – Card Present Transaction UA02 Fraud – Card Not Present Transaction UA05 Fraud – Chip Counterfeit Transaction UA06. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. 9808 info@chargebacks911. Blog additionally Articles; Success Stories; Chargeback Reason Keys; BIN Look-up; eGuides and Reports;. reason_description: string. Encrypt transmission of cardholder data. The incorrect amount being charged. Those reasons are explained through the corresponding reason codes. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. There are tricks you might use to circumvent an. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Discover Reason Code UA06 — Fraud/Chip-and-Pin Transaction Learn more about chargeback reason codes The new rules apply both to merchants who have an EMV-enabled system and those who haven’t switched over yet. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. CB CD (chargeback reason code) Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. The most comprehensive guide to chargeback cause codes. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. 634. 4 (Other Fraud - Card Absent Environment), which is under the fraud category. 4. The Stakes: Ignoring reason codes can lead you to confuse valid chargebacks for problematic ones. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is validIn addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. Save conformance costs, prevent chargebacks, real improve customer satisfy. “American Express Chargeback Reason Codes | Sift”. manual processing by uploading chargeback documents instantly. In-Depth Analytics Identifier the real reasons for transaction disputes and solve concerns at their origin. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. Each. Like definitive guide involves the chargeback reason laws upon each of the four major cards networks. The reason_code field lists the reason code the issuing bank has assigned to the chargeback. 105. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. The most comprehensive guide to chargeback reason encryption. Chargebacks from all three categories can show . 1. 1 = EMV-Liability Shift counterfeit. paper processing and mailing costs. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. The issuing bank listens to the cardholder’s claim and determines whether it constitutes a valid reason to grant a chargeback. Using the same link provided above, contact PayPal to report the scam. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. The cardholder alleges they never received the products or services. The reason_description field lists the chargeback reason. Cause The merchant didn’t use a chip-and-PIN compatible terminal or was convinced to bypass the PIN requirement. e above 0. Discover uses unique key to explain those reasons the merchants. However, a truly effective strategy must involve both prevention and disputing cases of friendly fraud. There are a variety of issues that can serve as the root causes of a chargeback, ranging from fraud to improper card processing to dissatisfaction with the quality of the goods or services provided. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. 0" or CE3. Try Shopify free for 3 days, no credit card required. 10. Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. The reason code. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. If you believe you have received an ACH return in error, you can contact your bank. Chargebacks. Save conformance costs, prevent chargebacks, real improve customer satisfy. A02: No Valid Authorization. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. 0 to 5. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. An ACH chargeback is a reversal of a payment made via the ACH Network. Once filed, the merchant generally has 20 days to respond. It can range from 60 to 120 days from the billing date. Learn which strategies to application the you battle and prevent consumer litigation by cause code. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. 2/12/18 Changes to Visa information for VCR Pgs. Card networks send these codes to merchants to indicate. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. Learn about the different chargeback reason codes and what they mean. Global chargeback volume reached 615 million cases last year. The issuer reviews the case, assigns a reason code, and initiates the chargeback. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. Chargeback Reason Codes by Industry. If Verify+ detects a mismatch or other dubious operation, the company will notify thou. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. There are over 80 unique return codes, each representing a different return type. 2. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Search the Chargeback Reason Code Database. Values are: Blank: Use the draft G/L date. underlying your chargeback. 3. reason code information. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. Each chargeback reason has its own, individual prevention techniques. MasterCard chargeback reason code 4540. Categories for reason codes have changed over the years, especially because of the increasing number of. It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. AT Authorization Noncompliance. Include any terms relevant to the transaction, including return, cancellation and. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. A reason code helps explain why a transaction was disputed. It doesn’t help matters that travel is a high risk industry for credit card payments and with 100+ reason codes across all issuers, making sense of them all is a challenge. By combining our travel and payment information with Chargeback 911’s specialist service, the industry can automatically spot and efficiently resolve disputes. While the format of chargeback reason codes. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. The list of chargeback reason codes in this article. A chargeback happens when a customer requests for a transaction to be reversed. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. 4 spec (Section 8. Chargeback Reason Key by Network - 2023 Guide. 1 Merchandise/ Services Not Received. Reason Codes Category 4: Processing Errors. Visa uses chargeback reason code 75 to designate chargebacks caused by non-recognition of a credit card transaction by the cardholder. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Cardholders and card issuers can place disputes on transactions for a variety of reasons including product returns, defects, cancelled reservations, and card processing errors. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. Card networks send these codes to merchants to indicate why a chargeback has been filed. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. American Express is incentivized to keep their customers happy. For each reason code, a definition is Chargeback Chargeback reason codes can be confusing, especially since each >> card network has their own designations. 3. 6: Credit not. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. The transaction amount and authorization number (ARN. 634. Visa Chargeback Reason Codes. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. Chargebacks are a problem that is growing worse across the board, and gas station. Eligible Chargeback Reason Codes . • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. ; Resources. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. Chargeback Prevention Alerts Resolve clients disputes speedy before they become chargebacks. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. PCI DSS v3. The cardholder claims they were charged multiple times for a single transaction. ECM monitors first presentment chargebacks regardless of reason code or transaction type. 2: No Authorization Legacy Code: 71. Visa Code # MasterCard Code # Reason. However, they don’t address the reason why that chargeback was issued in the first place. 1. The major card networks have unique reason code systems, and banks use separate tools. Blog and Featured; Success Stories; Chargeback Reasoning Codes; BIN Look-up; eGuides and Reports;. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. Friendly fraud. EMV Liability Shift Non-Counterfeit Fraud. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Solution. Noted the roll up of reason codes 41, 55, 59 and 60 into 53 along with 53’s name change Chapter 4 Added invalid chargeback note for AFD for MCC5542 Chapter 4 Noted the roll up of reason codes 41, 55, 59 and 60 into 53 along with 53’s name change Chapter 4 Changed the name to reason code 53 and 59 Chapter 4Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. Every chargeback has a reason code associated with it. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. Fight;. The following chargeback reason codes are related to EMV: Visa: 10. Categories For Reason Codes. Check with the issuing banks to determine what time limits may apply to you. Step 1: Identify the Source. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. WEX began issuing chip cards in Q4, 2020. It is subject to change and may not include every currently known dispute reason code. Chargeback reason codes identify the general reason behind a chargeback. txt) or read online for free. com Europe. If you've determined the chargeback is meritless, and you know the reason code, below are the five stages of an effective chargeback representment. 4808 Authorization-Related Chargeback. Examples of compelling evidence that you may submit in response to a chargeback with this reason code include: Proof you submitted the card security code with the authorization request and the issuer authorized the transaction, even if the code was a mismatch or the code wasn’t verified. Chargeback time frames - A specific period during which a chargeback can be raised. The issuing bank initiates the first chargeback on behalf of the cardholder by sending a chargeback notification to Adyen stating the dispute reason. A reason code is an alphanumeric code that explains the reason behind the dispute. Chargeback Reason Codes Visa. Discover Chargeback Reason Codes. Chargeback Reason Coded by Network - 2023 Guide. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. By entering your email, you agree to receive marketing emails from Shopify. Blog and Articles; Success Stories; Chargeback Reason Codes;. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. Reason Code 12. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. You could also end up submitting the wrong evidence, which will cost you time, money, and standing with the bank. Blog and Articles; Success Stories;. 4 Fraud – Card-Absent Environment:These reason codes are divided into three categories depending on the supposed cause of a chargeback: consumer disputes, processing error, or fraud. 4812 Account Number Not On File. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. 3. Reason Code List. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Mastercard Chargeback Reason Code 71: Disputed Amount. Late Presentment Rules: Mastercard. Different card networks have different reason code systems. Fight; Prevent; Recover; Resources. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. Reason codes differ by card brand (Visa, Mastercard); a complete list can be found here. Also, remember that the time frame for your response includes any processing required by the acquirer. Reason. Chargebacks: Your Guide to Reducing Hassle and Cost. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. For your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. Reason codes are important to help merchants address recurring. You can learn more about each one by visiting the Mastercard Chargeback Guide. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. Use order validation and prevention alerts. 10. It depends on the chargeback reason code associated with the dispute. 2=1020 etc. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Info Us; In and. Complete Guide to Visa Compelling Evidence Update CE 3. Spot these types of chargebacks using the below reason codes. By entering your email, you agree to receive marketing emails from Shopify. for chargeback reason code 4863 (Cardholder Does Not Recognize). Last updated: October 15, 2019 . Step 2: Customer initiates the chargeback – After the customer reviews their credit card statement at the. As soon as a customer requests a chargeback, their bank will reach out to the business’s bank and give them a heads-up that the chargeback has been requested. Save finalize leaders includes the chargeback good codes off each of the four major card networks. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. The chargeback can be for the total transaction amount or a lesser amount. Carefully analyze the reason provided by the cardholder for the chargeback. Chargebacks were introduced as a form of consumer protection against. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. Reason codes often change or are removed by the card brands. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. This ranges anywhere from roughly 60 to 90 days after purchase. It’s easy to feel overwhelmed by chargebacks. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. Then you can research the transaction to see if the chargeback appears to be valid or not. 4: 4863 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. Ideally, the chargeback reason code will determine the type of evidence you share. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered. Global chargeback volume topped 615 million cases in 2021, and was estimated to cost merchants nearly $117 billion in revenue. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. A chargeback (otherwise known as a dispute) is a way for your bank that issued your card to reclaim money from the retailer’s bank when you do not get the goods or services you paid for, including if the retailer or supplier. EMV Liability Shift Counterfeit Fraud. M10 Vehicle Rental – Capital Damages. Partial Immediate Chargeback Program; NOTE: If you receive one of the above chargeback reason codes and aren’t aware of being in a fraud monitoring program, contact your payment processor. 4: 4863 Discover Chargeback Reason Codes Explained. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. The charge you submitted did not receive a valid authorization. The main chargeback reasons look like this: Malicious fraud. Learn which strategies to use because she fight and prevent consumes disputes with reason code. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. In-Depth Analytics Identifier the real reasons for transaction disputes and solve concerns at their origin. Consider Deadlines. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. Vantage HousePlease note that the most common Chargeback reason code for Allocation disputes is 10. Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. The business has the chance to refute the chargeback. Step 1: The cardholder disputes a charge. Code UA06 chargebacks are often caused by a fraudster with a stolen credit card targeting a merchant who doesn't have chip-and-PIN compatible payment terminals or convincing a merchant to bypass PIN entry. Once you receive this notification, you have 11 days to submit a response. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Otherwise, the acquiring bank sends a chargeback notification. Therefore, it is essential for merchants to have a clear. Click on “report a problem” and select the transaction in question. If the order was genuinely not as described, then the cardholder has a case. UA06: Fraud / Chip-and-Pin Transaction: UA10: Request. Chargeback Base Codes by Network - 2023 Guide. Proof the transaction was conducted at an ATM. 26% - the number of chargebacks that result from undelivered orders. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. 4: . If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. Under Set Order Status, select None, Refund, or Chargeback. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. And. Book a demo with one of our chargeback specialists today. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. AT Authorization Noncompliance . 4. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. Let's Talk (833) 643-6387. Provide exemplary customer service. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. As a merchant, you face the brunt of chargeback losses. 0) Digital usage logs; ContractsThe CB Reason represents the default reason for marking the transaction as a chargeback, but this default value can be changed. ; Help Center Find answers to common questions about Midigator’s technology,. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. Even if the. Step #2 | Report the Scam to PayPal. Look below the surface. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. These reason codes are divided into three categories depending on the supposed cause of a chargeback: consumer disputes, processing error, or fraud. Other Fraud—Card Absent Environment. A copy of the authorization requests that contains a service code value other than 2xx or 6xx. F02. Be transparent about your products. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Technical. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. A chargeback filed due to buyer’s remorse is a prime case. 3 MasterCard Retrieval Reason Codes. Click “add filter”. 60. UA06 Fraud: Chip and PIN Transaction.