I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Hi mariz2198, thanks for posting and welcome to our community. VM will usually only supply a Quickstart to a property that had VM previously. Can I have engineer visit and setup it? Thanks. 2. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. QuickStart, set up and connections. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. Excellent shop. See you in a bit. The cable could be hidden within, or behind, furniture. 95 when taken with an 18-month contract on the line rental, which costs from £17. 0 Kudos. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. We'll tell you how long it takes, that you'll need, and that to expect. Broadband and phone deals. You need something called a barrel to connect the two. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 95. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . Just push to fit. The installation took about 2 hours and was similar to an ordinary coaxial install, the. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2. Very Insightful Person. If you require an alternative format bill, such as braille or audio, you will not be charged. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. It seems that I need an electrian to install a wall. Failing this. The cable terminates on a box indoors wherever you want it, within reason. It is surface clipped usually. Networking and WiFi. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Summary of Contents for Virgin Media Virgin TV V6. Call the pre-installation and delivery team on 0800 052 1734. We have the quickstart pack but sadly cannot get broadband set up and working. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I'd like to move my virgin set top box but the current cable isn't long enough. But I have no Virgin Media Wall socket in my house. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. We have a TV and broadband but no landline required. Back a step. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Business, Economics, and Finance. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I don't have a virgin media wall socket and this is stressing me out. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Used to be down on Fort Street for decades. #12. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. which will give you a general idea of VM fixtures and fittings. If there’s already a cable plugged into your Virgin. on 21-02-2023 19:59. 2. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. I have also checked outside and there is no box either on my property or on my boundary wall. Browse Virgin Media Virgin Media Community. The wall box may be branded with the logos of an old cable TV company (not VM). A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. 0 Kudos. I need to arrange an appointment with an engineer. Connect the Hub’s power cable with the blue tab. 388. Browse Virgin Media Virgin Media Community. Suitable for a range of multimedia installations. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Stay safe online. The answer is yes. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. We have a virgin media wall socket with an ethernet port in the wall but no round cable. It's obviously missing a case/cover and looks quite old. Check out the purple envelope in the top right hand corner for a private message from me, and. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. My Virgin wall socket just have phone line, didn’t get. Hello, We recently moved into a house which has this box connected to the router. Joining in Options. • Take the red-banded end of the isolator cable and push it. called the delivery team and they managed to book a technician for me. The isolator has a terminator cap (marked below) fitted to the open end. Push the white cable with the black label into the Hub. . Reply. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. The wall box may be branded with the logos of an old cable TV company (not VM). Speedvirgin media internal wall box. But I have no Virgin Media Wall socket in my house. • Connect the power supply to the back of the new box, then switch on at the wall. No, any cables within the house can be touched as much as the householder wants to touch them. Hello, I just got my virginmedia broadband setup delivered. Switched On. On our system, we would have had it. The socket will have a Virgin Media logo on it and the port is at the bottom. So, a 50 minute broadband, TV and phone. The two sockets on the wall on the RHS are telephone sockets. That is a rooftop aerial outlet for Freeview TV. Finally, they'll complete the setup to make sure it's all working. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. in Networking and WiFi Sunday; No Virgin Media Wall socket . Installing and configuring your kit28 September 2021. Options. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Apologies for any cabling issues. In response to Llfamily. 0. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Call the Pre-installation and delivery team on 0800 052 1734. Most of our customers receive their bills via E-billing. Is it necessary to plug the cable to socket for having wifi, if so what can I. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Your photo shows a TV aerial socket which would not be suitable for VM. Chris. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. on 03-12-2022 10:11. All. Browse Virgin Media Virgin Media. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. VM. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media M125 Fibre Broadband. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Virgin Media; My Virgin Media; Shop;. Account - Mobile. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. . We would like to show you a description here but the site won’t allow us. Everything you need is posted to you. Professional. A Virgin Media wall socket is simply a point of entry into your home. Please help. . Getting Connected with Virgin Media is easy when you have a wall socket. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. on 03-08-2020 18:05. Virgin Media Wall Socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Pop the power cable into a nearby plug socket, and turn it on. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. All the apps will work, and you can watch your recordings - your mini box connects to the main box. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. This hole will typically be up to 1cm in diameter and often positioned near your front door. I have only got one rectangular shaped white socket (Shown. The engineer will bring everything needed to install your Virgin Media services on your chosen day. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Tudor. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Call the Pre-installation and delivery team on 0800 052 1734. . Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. Hi @bingoman000. Please there is no virgin media wall socket and I don't know how to go about the installation. I had bought a VM broadband and used self installation but saw that my VM socket was not round. #1. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Security matters. We installed our router etc ourselves. I’m sorry to hear of the issues that you’re having with your installation. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. . 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. on 12-01-2023 21:04. My Virgin Media App. 1 ACCEPTED SOLUTION. My Virgin Media App. Browse Virgin Media Virgin Media Community. This video will show you how to install a Virgin Media extension cable. The box and cables may have been removed by the previous occupiers. You can also check for a loose cable as not all properties have a socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. There must have been a previous installation or you would not have been offered a self install. Hi there. Switching from Virgin? If you're switching from Virgin. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. We would like to show you a description here but the site won’t allow us. The OUT terminal from the Technetix isolator has a terminator cap on it. Choose the best spot for your wifi hub. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. In response to Jonny-M. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. Dave. It is actually a VM box but a very old one, even though it was still in use just over a month ago. You may need a. I can’t find any trailing cable at all. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . Push fit the VM-supplied lead onto the socket. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Some new sockets may look like one of the below. I have been given other details for the account such as the account number/area code and. I have signed up as a new user for Virgin Fibre. You need to go outside and locate the brown or grey omnibox on the wall. on a domestic hub you look at the values thus. Can I have engineer visit and setup it? Thanks. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Hello sophieboulter1. I am going to cancel. They'll then install a fibre socket inside. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. You should be able to do it on a call to CS. 1. Jack14102. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. on 15-02-2022 10:03. No Virgin Media have their own network which is separate to Openreach`s. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Plug the cables into the Hub. 3 weeks ago. Virgin Media;. You may still need to pay an activation fee, but some deals will offer activation for free. Get virgin engineer to move the wall socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. I recently got Virgin broadband installed. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Check service status. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Options. If you're happy with this and for the charge we can make the arrangements for you 🙂. The wall box may be branded with the logos of an old cable TV company (not VM). Its a flat £25 charge to move the connection points and rebalance power levels. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We would like to show you a description here but the site won’t allow us. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Just moved in to new (rental) flat. But I have no Virgin Media Wall socket in my - 5383603. You’ll then be able to use your same old phone to make. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Options. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Can anyone tell me what the case is called, confirm its needed and. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. The cable in the second picture is the one you need to connect too. . -a power cable for the hub's adapter. I'm a Very Insightful Person, I'm here to share knowledge. 4 weeks ago. Reply. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Socket should be on the underside. Connect the cable adaptor to the black banded end of the 3m isolator cable. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. How can I speak to someone about getting one installed. We all know and love the internet and TV services that can enter our homes through entry points. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. 2 weeks ago - last edited 2 weeks ago. No vm wall socket. Also available from the likes of Screwfix, Homebase, Toolstation etc. I am trying to set up our wifi. Hello VLNeedham. Switched On Families. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. You should see a welcome screen, then the Virgin Media start up screen. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. . on 24-01-2022 21:07. called the delivery team and they managed to book a technician for me. 12. on 21-02-2023 17:48. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It covers topics such as remote control, recording, apps, settings and troubleshooting. Installation Steps. Browse. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Broadband Deals. Next, connect the power cable. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. We have a virgin media wall socket. Socket should be on the underside. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. The wall socket I - 5357150. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. We would like to show you a description here but the site won’t allow us. I'm very sorry to hear about the non wall socket. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. Turn on and start the hub. 19 minutes ago. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. Eric714. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Plug the cables into the Hub. The box and cables may have been removed by the previous occupiers. No wall socket to connect. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Trouble shooter. This hole will typically be up to 1cm in diameter and often positioned near your front door. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Then push the connector VM have provided over the screw thread. Connect the Hub’s power cable with the blue tab. screw the master socket back to the wall. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. We ordered the virgin media broadband kit for self installation. I was told when purchasing the broadband package that fi. Joining in. Your connection box is usually put in the living room on the wall. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Options. Pop the power cable into a nearby plug socket, and turn it on. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Call the pre-installation and delivery team on 0800 052 1734. Plug the cables into the hub. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. . This promotion means you won’t pay the usual setup fee of £35. However, we couldn’t locate the wall socket in our place. Rob. The socket you need will be marked with the Virgin Media logo. If you. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 0 Kudos Share. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sign in;. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. --Hub 3. - 5250024It has two outputs on the left of the wall box. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. There are 10 types of people: those. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 1.