Did the engineer arrive? Your fault ticket has not updated just yet. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. You should as a very rough guide get between 25Mb and 70Mb. If connector has been damage you may well be charged for the repair. But every time I call they say it will be a week later, with conflicting. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. 1Mb to 1. Some ISPs weren’t particularly pleased. He then left and didn't come back. co. 00, clear by 23. Did the engineer arrive? Your fault ticket has not updated just yet. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. 3. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. So if a fault is reported to us on a Tuesday, we must fix it by the end. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. Nte swap will take five minutes. And your postcode. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). Yes I know we are customers here but sky also monitor the postings. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. Sometimes like has happened to the. And we can. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Appointments are available between 7am-6pm Monday to Saturday. Get in touch if you'd like us to call. She tells me it will be another three business days. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. There’s no need to call. Not Available. My service is called Fibre 35, it is not FTTP. e. Openreach are taking sky for mugs and its the paying customer that goes without service. Hope you're back up and running soon. And yes I know phone lines aren't guaranteed to be fault free 24/7-365. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. NOTE: I only provide help on the forums and NOT via PM. Howdy, Stranger! It looks like you're new here. on 01-06-2020 08:30 AM. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. e. Get help to fix your dropping broadband connection. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. All you can do is speak to the BT FTTP team 0800 587 4787. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. You should do a speed test and a ping test, try CMD and ping 8. Openreach seem to have broken my phone line. Every time they come out they test the line, change the ports and still no speed. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. Openreach - how long to fix a fault. OK, we'll leave you to it, then. you back about a sales enquiry. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Message 1 of 9 (448 Views) Reply. #1. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Then call 999 as soon as it’s safe to do that. New service: 07701407770. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. . It doesn't cut in and out though. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. He denied. . even though there have been significant and long lasting impacts on Openreach and. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. Make sure all cables are properly attached. If we find a fault outside of your property, we may arrange a separate. How to deal with poor workmanship. An. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. I'm sorry for the problems you're experiencing with your service. The same day as I posted above. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. In view of this, Ofcom has introduced a number of specific performance standards for line installations and fault repairs. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Off. Supposed to have my Internet and phone connected on Tuesday the 1st of November. If they are, then raise it as a fault or escalate it as a complaint. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Profile has been updated with requisite infoApparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Openreach fix times v British Gas. bobblet35 • 15 hr. Green. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. Are you seeing slow speeds over WiFi ? Thanks Karl. The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. According to In Your. The fault has now been reported and an engineer visit is 8n place for next Tuesday. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. Some can take minutes, some can take weeks. Nothing happened until 11th when BT simply closed the. 33 for the full day you had. Report post. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. 66 – so £9. It is so frustrating as we have now been without phone or broadband for so long. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. i have been waiting a long time for help . Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. There may be a connection problem - check your Hub. That. If you're eligible, you can also contact us to ask for the application form. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. Openreach will attempt to fix the fault by working in the network. But if your service isn't activated until Friday you'll be paid £18. View all contacts. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. An Openreach engineer visited on the 2nd day and said the fault was between the poleOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. 8. 0 Likes. So long story short, BT disconnected the house I moved put of, then reconnected it. The pavement is even marked with where the dig needs to take place. I guess as we are upgradingOpenreach plan to increase the wholesale price of their strongest maintenance level across almost all of their broadband and phone products (WLR, LLU, SOGEA and FTTC/P) for UK ISPs, although the change will mainly affect ISPs selling business packages with a stronger commitment to fault repairs. . BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. Here for You –. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. It's not. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. 26th August. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. I'll cross everything here hoping that BT bring a swift resolution for you. Appointments are available between 7am-6pm Monday to Saturday. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers. Test with a known good phone and filter. An. Hi I have had a problem with a noisy line for some time now and to cut a long story short BT Openreach came yesterday to fix the fault. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. Thanks for your post @Joebananas. service. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theHi. Free from UK landlines. . Fault response within 24 hours; £3. The following information is a guide for connecting the Openreach network to your home wiring. . The wiring you install will be pivotal to their experience. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. Engineer came out. Ask for the leaflet quoting document number "PHME 87180". Release the button and wait around 30 seconds for your ONT to boot back up. no phone connected) caused the speed to drop (especially uplink 3. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. Change your wireless channel - TalkTalk Help & Support Karl. 95 per month per line; fault response within 6 hours; £5. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. Guess what It has not been fixed phone line still dead. wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. My FTTP has been down for 8 days, red LOS light on the ONT. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Mobile costs may vary. Telling them you’ve had issues in the past can’t hurt. After a few visits I got an switched on Openreach engineer who checked each section of the line. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Hi everyone. Download is approx 35Mbps (OK fo. The services run 8am to 9pm from Monday to Friday and 8am to 8pm on weekends and bank holidays. 13 January 2021 at 10:41PM. 5 days to fix a fault seems excessive Hi beckyh81 Sorry for the delay. I had a fault on my line. . Re: Fibre cable connector broken by builders - BT think they can fix remotely. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. Many problems can be resolved by 'power cycling' your Openreach. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. . So sorry its from 10th February not wor. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. Report after 13. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. BT will run tests to try and identify the issue. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). But every time I call they say it will be a week later, with. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. TelephoneFaults. PORT1-PORT4. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. Openreach - how long to fix a fault. First contact your Service Provider. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). It hasn't. by . I have been in contact with BT numerous times to try and get this fixed. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). Go to the fix. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. So sorry its from 10th February not wor. If they find faults, they have to pay for the repairs. Level 4 Clear within 6 hours, any time of day, any. Edited by. Fix it Staying safe Community Community. Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Let me know how itOpenreach engineer came out. time they may be waiting for an installation or repair. Depending on the kit status lights and reset details. I approached the Opeanreach employee at the other house. They have identified that further work is required to repair the fault. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. Can someone give an estimate as to how it takes openreach to fix a jumpering issue at the exchange. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in the same. However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. 59 next day, Monday to Saturday, excluding Public and Bank. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. Openreach are taking sky for mugs and its the paying customer that goes without service. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. My service is called Fibre 35, it is not FTTP. Sign in or register to get started. They located a fault out to the line and went directly to this. Lol just had a text from sky saying problem has now been fixed. Flashing green. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. BTnet fault reporting from BT Business. Green. Next, plug in your known good phone, and your Router with the Filter. I have no choice. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Openreach had to dig up our pavement again to get at the fault. So sorry its from 10th February not working not. Free from UK landlines. Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. chris6273. 30. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. An engineer was booked for Monday morning. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. 0 Thanks All forum topics; Previous Topic; Next Topic;. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. 131 Views. 8. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. Give your provider reasonable time to fix the problem. I would second that. there is no connection. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. £500K+ is less than what openreach charges so is a good price - not openreach's fault. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. I am due to get Full Fibre installed at the end of the month (OpenReach engineer visit is booked) but due to the long distance between my property and the closest telegraph pole where the fibre cables are on my road, I can't see how the OpenReach engineer will actually get me connected unless the OpenReach team dig a long trench. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. . Post 2 of 2. Wait for the modem to sync within 3 minutes. neither of these fault types are within Openreach’s ability to control. Visit Charge £130 Standard. If you're eligible, you can also contact us to ask for the application form. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. 5. Find useful FAQs to help you if you have a query about a broadband fault. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. 2kWp system, SE facing, >1% shading, installed March 2019. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. Zarjaz. The reviews are not that accurate. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Guess what It has not been fixed phone line still dead. £8. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. e. Thanks Karl. Depending on what is actually faulty will determine how long to repair it. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Hi, No the engineer did not show up. I'll ask our network teams to chase them for an update. Or you can call Crimestoppers on 0800 555 111. So PN released me. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Thanks to everyone involved in helping me get this sorted. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Openreach are well known for not up. 0800 671 045. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Guess what It has not been fixed phone line still dead. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Openreach Support Email. My FTTP has been down for 8 days, red LOS light on the ONT. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. endobj And your postcode. If they have to dig up the road, Openreach have to obtain permission from the local authority. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. Therefore, anything in this blog from this point on should be read as hypothetical. . . I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. To track your repair, we just need two bits of information. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. Mobile costs may vary. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Off. Speak to your trader. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. You’ll run the same tests our experts use. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. Clear by 23. Try your Broadband out and see what your speed is. 2. 0 Likes. If you have found this solution helpful please tick this as the answer. . [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. This may be a wifi issue. 4th of November. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. My connection to my Sony smart TV is on wifi. Mind you it was worth it in the end, speed rose to 3. But if I were paying £300pm for a service on FTTP, which everyone is treating as a business service, I would have expected a better response. Find out when to get in touch Report. If the fault is traced to that wiring then you are liable to receive a charge. . ago. 00, clear by 23. 8. They haven't done anything. Change your wireless channel - TalkTalk Help & Support Karl. Unhappy with Openreach work? Contact us. He will mark up for the maintenance dig. 2kWp system, SE facing, >1% shading, installed March 2019. This may be a wifi issue. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. Level 1. This may be a wifi issue. 2. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Our engineers can help you with anything from installing your services to fixing a fault. It is with their Civils department as it requires a dig in the pavement. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. 13th: An engineer supposedly shows up again and never contacts me. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Openreach failing to respond or fix fault. If they find faults, fix them but advise the ISP there is no fault. Registered: 15-04-2016. . Reported to BT who tested it and found a problem on the line. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. openreach fault tracker. If real unlucky, the lead in to your property is borked, and will require replacing. There are some simple checks you can try to fix your broadband connection issue. com Blue Light. We can see high errors occuring, interference being detected and sometimes we can even see a hard fault such as a high resistance joint or similar. For example. It has been flagged with sky customer services and upgraded to an official complaint with them. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. We send out Openreach. Re: 2 MONTHS and counting to fix an Openreach connection issue. Telling them you’ve had issues in the past can’t hurt. Delayed repair following a total loss of service 2. All you can do is speak to the BT FTTP team 0800 587 4787 General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions? - Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. This charge is for the call out and not to reinstate your own wiring. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. You then say you have 36Mbps All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well.