I was told when purchasing the broadband package that fi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Go back to normal router mode as soon as the test is done. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tudor. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. . An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Mark as New; Bookmark this message;. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. No Virgin media wall socket JakeDobinson. on 15-02-2022 10:03. . All. on 17-12-2022 10:39. Well I can't seem to find anything like that and the closest thing I can find is a. Package arrive today and realized I don't have a VM wall socket to. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall. look forward to at least 5 weeks before you are connected . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. However, I do not have any of the specified wall sockets available. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 1. The first thing is to start making alternative arrangements for your internet connectivity. It seems that I need an electrian to install a wall socket. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. However, I do not have any of the specified wall sockets available. I just found a box in the closet which has a cable indicated as CABELCON 4. I am so sorry to hear that you seem to be missing a wall socket in the home. 100. Also there will be an external, often brown, omnibox. )In this video, I am showing the sta. These are the parts I could find, they were screwed into the end on the coaxial cable. Call the Pre-installation and delivery team on 0800 052 1734. AnthonyRaw1986. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Browse Virgin Media Virgin Media Community. Options. Tudor. The cables won’t attach to the wall socket which looks mangled. Browse Virgin Media Virgin Media Community. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I'm very sorry for any issues you've had in speaking with the team. 3K; 6. It is likely you will be waiting a few days. That is a rooftop aerial outlet for Freeview TV. Only an aerial cable (pictured below) connected to a box outside my flat. I would love to help you get your service installed. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. However, I do not have any of the specified wall sockets available. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. You should see a welcome screen, then the Virgin Media start up screen. Same thing happened, and on all the wall phone points. Hi there. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. 0 Kudos Reply. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Chatter and natter. • Connect the power supply to the back of the new box, then switch on at the wall. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. The existing cables will be screw-on (11 mm spanner or pliers required). Pop the power cable into a nearby plug socket, and turn it on. 5K. But I have no Virgin Media Wall socket in my house. We have tried plugging it into the only box we found it would fit but no luck. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Awful first impressions of Virgin Media. I can only find the TV socket. 0 Kudos. on 15-04-2023 16:54. The phone number doesn't connect you. 29-12-2022 20:58 - edited 29-12-2022 21:00. I don't longer work there. I am so sorry to hear that you seem to be missing a wall socket in the home. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Stream from Virgin Media. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Ordered VM broadband and was recommended by the website to select the self quick install option. My Virgin Media App. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. But the metal isolator box looks like it might be the wrong way around. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. The cable could be hidden within, or behind, furniture. I am going to cancel. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I’ve just been - 5233947 BrowseMy broadband just arrived today. I don't work for Virgin Media. V6. 33. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. All forum topics; Previous topic; Next. Virgin Media; My Virgin Media. I'm at the stage where I need to plug the -. Raised Rounded Profile. The box and cables may have been removed by the previous occupiers. Broadband. See where this Helpful Answer was posted. )In this video, I am showing the sta. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. We have the quickstart pack but sadly cannot get broadband set up and working. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. on 27-01-2023 17:22. 0 Kudos ShareNo virgin media wall socket. Virgin media wall socket for broadband is not what js shown on the installation guide. Hi team . Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. These are the parts I could find, they were screwed into the end on the coaxial cable. Is it necessary to plug the cable to socket for having wifi, if so what can I. 132Mb average speed. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. We're here to help. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Ordered VM broadband and was recommended by the website to select the self quick install option. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Phone. Re: Wall socket. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I have only got one rectangular shaped white socket (Shown as below) but it seems old. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The port of wall socket - 5152519. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. SpeedPlaced an order and the lady said we were eligible for quick start self installation. Networking and WiFi. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. You should see a cable going through the wall and if you trace this inside, you should get the cable. 22-12-2022 19:19 - edited 22-12-2022 19:20. But I have no Virgin Media Wall socket - 4942192 - 2. Re: No wall socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. New to the UK and just moved into our first home here. Tudor There are 10 types of people: those who understand binary and those who don't and F. What to expect with broadband installation. The metal box in photo 3 looks like a likely contender. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Forum; Apps. We have the quickstart pack but sadly cannot get broadband set up and working. 2. Subscribe to RSS Feed; Mark Topic as New;. No vm wall socket. Tudor. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. From there it is going into the white distribution amplifier. No wall socket to connect. 168. The first thing is to start making alternative arrangements for your internet connectivity. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. That is the correct fitting, it should push on unless its too loose inside the large housing. Subscribe to RSS Feed; Mark Topic as New. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. My Virgin Media App. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 24 Inc Vat. Occasionally only a very short stub of wire is left behind often hidden within. Plug the cables into the Hub. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. The "two cables" sound very like a Sky dish install. Dave. Should I cancel and request an engineer to install. Virgin. But I have no Virgin Media Wall socket in my - 5405516. Discounts, coupons and cashback: 2019 = £1,443. Tudor. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Re: Wall socket. But I have no Virgin Media Wall socket in my house. Turn on your TV and get connected. Thanks for your reply. It is a RJ11 connector on the TEL1 phone socket on the hub. Get the Hub ready by connecting the wires. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. When I proceeded to set up my Hub 3 I quickly realised that. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. You dont need a new router just for the test the Computer will connect directly. Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. There are 10 types of people: those who. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. 168. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Manage Your Account. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. The internal box should be oblong, square one are for phone. VM don't use fibre inside the property. We can certainly get a move of the equipment. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. What to expect with broadband installation. com. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. Hi, Having difficulty installing our new broadband. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. to be phone lines. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. Adduxi. Getting Connected with Virgin Media is easy when you have a wall socket. I have only got one rectangular shaped white socket. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. See where this Helpful. Hi all, when I signed up for Virgin Media, it said the service was available at my house. . 2020 = £1,191,76. just moved in, can see the brown cable coming in from outside but there's no VM. many thanks. Home Phone. I would love to help you get your service installed. Connect the Hub’s power cable with the blue tab. There’s even no BT wall socket. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Plug the cables into the hub. Hi Graham. Just. Up to speed. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Tudor. I've got 2 wall sockets that I think are likely. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. You need a small spanner to remove this, then push the provided connector over the exposed end. TV on the go. Pop them out and see. YNAB enthusiast and extreme coupon-er. Get the Hub ready by connecting the wires. Virgin Media Wall Socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 0 Kudos Reply. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. It allows your computer to send information along your network. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. Up to 3 WiFi Pods if needed. Turn on and start the Box. A photo would be helpful if possible. Thank you for the helpful response. If digging / drilling / new external & internal cables are required the. Does your wall socket look different? Your wall socket may have a plug attached to it. YNAB enthusiast and extreme coupon-er. £12. Manage Your Account. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Virgin Media FTTP. Just choose QuickStart when you. called the delivery team and they managed to book a technician for me. Wall sockets and no connection. Sign in . Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Call the Pre-installation and delivery team on 0800 052 1734. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Threatened "Do this within 12 hours. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t plug the power cable into a wall socket just yet. Just joined. I'm here to share knowledge, I don't work for Virgin Media. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. So I’ve tried inserting it to the socket below it instead but it’s not working. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. If you're happy with this and for the charge we can make the arrangements for you 🙂. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Go to solution. Options. Follow these steps to install your virgin Media Broadband, TV and Phone service. The Openreach sockets do not work for Virgin Media. One of them was Telewest. Gradually increase the force until the. Discover how Virgin Media services are installed. I'm a Very Insightful Person, I'm here to share knowledge. on 03-12-2022 10:11. 4. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). There are multiple different branded wall boxes inside our flat but none. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Some new sockets may look like one of the below. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. . Thank you for the tel no. Virgin Media Community: Broadband: QuickStart, set up and connections: Need Virgin Wall Socket - require "written confirm. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. My Virgin Media App. You need to go outside and locate the brown or grey omnibox on the wall. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Hi, I have ordered a self installation kit for broadband and landline. 15 March 2021 at 12:49PM. Joining in Options. The cables from the external box lead to a Bt open reach socket and a blank socket. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. A network adapter – you’ll need this for every computer you want to connect. See where this Helpful Answer was posted. If so you would need a maned install. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. The wall socket I have within my home does not appear to be working. Hi, I wanted to move my router from downstairs to upstairs. . He will drill through into the lounge and connect an internal access point to the brown box on. There should be a screw F socket on the bottom where the cable is now just pushed onto. TV on the go. Back a step Step 3 Plug into the. At least 30Mbps download speeds in every room or £100 one-off credit. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. £8p/m extra or included with Gig1 or Volt. When I proceeded to set up my Hub 3 I quickly realised that. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Security matters. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums.