We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. These enter my house via an air brick/vent very close to. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. You can also check for a loose cable as not all properties have a socket. But I have no Virgin Media Wall socket in my house. on 15-11-2022 18:53. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. See where this Helpful Answer was posted. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Stay safe online. Thanks for posting, welcome both to the community and also Virgin Media. Very poor advice. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. Plug into the wall socket. Suitable for a range of multimedia installations. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Joining in. 50 per month. We all know and love the internet and TV services that can enter our homes through entry points. How can I speak to someone about getting one installed. Follow these simple installation steps for your Virgin Media home phone set up. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. 1 Mar 2016. Been trying to call VM to book an engineer to vi. We all know and love the internet and TV services that can enter our homes through entry points. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. We have the quickstart pack but sadly cannot get broadband set up and working. Plug the cables into the Hub. 1. Customer since 1993. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have my original wall box still that has the CableTel logo. You can also check for a loose cable as not all properties have a socket. If you have more than one located on different floors, try to place one directly over the other. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media;. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Cable. Call the pre-installation and delivery team on 0800 052 1734. I would love to help you get your service installed. I have taken a look on our side and it looks as though you have spoken with the team regarding this. 3 Switch off at the socket and unplug your TV box. on 05-09-2023 20:36. All. Chris. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There should then be. Re: Installation not workingon 28-10-2022 17:29. Check out the purple envelope in the top right hand corner for a private message from me, and. It feels like I need to just obtain a connector to enable the two to fit. They can arrange for an engineer to come to the property to complete the installation. I don't have a virgin media wall socket and this is stressing me out. I am going to cancel. Manage Your Account. Thank you. Can anyone tell me what the case is called, confirm its needed and. Virgin Media; My Virgin Media; Shop; Help;. We would like to show you a description here but the site won’t allow us. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Hello, We recently moved into a house which has this box connected to the router. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Local. Manage Your Account. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Quick tips on prepping for Virgin Media technician's visit. Absolutely not. Connect the cable adaptor to the black banded end of the 3m isolator cable. Ordered VM broadband and was recommended by the website to select the self quick install option. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. We have the quickstart pack but sadly cannot get broadband set up and working. If you're happy with this and for the charge we can make the arrangements for you 🙂. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Sometimes there is no wall box, just a trailing cable. This box is identical in make and size. Re: No wall socket. Most of our customers receive their bills via E-billing. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Push fit the VM-supplied lead onto the socket. on 03-08-2020 18:05. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. We have a TV and broadband but no landline required. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. correctly to the Virgin Media wall socket, please follow these instructions to get set up. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. . . Apologies for any cabling issues. 2. If you're happy for us to get this booked. Getting started & FAQ. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. 18-02-2023 10:23 - edited 18-02-2023 10:33. The installation should take around an hour. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. I was told when purchasing the broadband package that fibre was available here. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. . Go to virginmedia. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I don't have a virgin media wall socket and this is stressing me out. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. The new fibre phone line is designed to work with the same phones as the old copper line. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. You should see a cable going through the wall and if you trace this inside, you should get the cable. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Explain what needs to be done and book an engineer visit. Don’t plug the power cable into a plug socket yet. Excellent shop. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Download it now and enjoy the. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. This hole will typically be up to 1cm in diameter and often positioned near your front door. Push the red label end of the white cable, into the wall socket. --Hub 3. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Sorry to hear of the install delay caused by the wall sockets missing. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. #12. The cable going in will be a double. Plug into the wall socket. Re: Installation not workingUSB 2. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. on 15-02-2022 10:03. ahhh the rubbish that is CS - you could try this. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Can I have engineer visit and setup it? Thanks. 0a output. Pop the power cable into a nearby plug socket, and turn it on. and view the images for a range of different wall box options. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. The cable on the right looks like is for a Freeview TV antenna. The box and cables may have been removed by the previous occupiers. What confuses some people is the push-on connector provided. No wall socket to connect. Your engineer will arrive at your chosen time on your chosen day. So yes, following many takeovers, this is now your Virgin Media connection. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). The isolator has a terminator cap (marked below) fitted to the open end. Hi mariz2198, thanks for posting and welcome to our community. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Turn on and start the hub. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). 95. Reply. However the wall socket doesn’t have the correct connection for the cable with the hub. The other is marked TV, & this is used for TV & Broadband. . . Hello VLNeedham. SpeedWe would like to show you a description here but the site won’t allow us. Can anyone tell me what the case is called, confirm its needed and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When plugged into either cable the hub just - 5440321. 194. Connect the Hub’s power cable with the blue tab. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Call the Pre-installation and delivery team on 0800 052 1734. My Virgin Media App. Being connected to the internet is one of the most important modern essentials in 20. Surly there has been a connection previously otherwise we wouldn't have bee. 0 A Socket Wall Plate Module, 50x25mm. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. You may need a. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Options. Last up, we need to get your phone connected. But I have no Virgin Media Wall socket in my house. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. £ 9. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Praying the white is the virgin one. When you place your order, we'll let you know. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. VM will usually only supply a Quickstart to a property that had VM previously. There are 10 types of people: those. See below for suggestions to the regular 'missing socket' questions which are posted on here. No Virgin Media socket Go to solution. It could be that a previous owner has cut the cabling out. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. 2 Uninstall TiVo box. Had arranged self-install as per suggestion from VM. 0 Kudos. . Thank you for the tel no. into the Virgin Media socket on your wall. . Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Joining in Options. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. My Virgin Media App. -a power cable for the hub's adapter. Tudor. Re: My Flat doesn’t have wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 01-02-2023 10:59 - edited 01-02-2023 11:00. QuickStart, set up and connections. It's obviously missing a case/cover and looks quite old. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. Our virgin media broadband set up kit has just arrived. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. How do we go about booking an - 5416332. When I proceeded to set up my Hub 3 I quickly realised that. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hello. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Virgin media wall socket for broadband is not what js shown on the installation guide. If you do have a socket you can post a photo here. The other is marked TV, & this is used for TV & Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. I don't longer work there. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. If it’s not a technical issue you need help with then we’re here to support you on. on 23-10-2022 13:36. Solved no virgin media wall socket at installation community 4832746. TV box - 15 mins. Follow these steps to install your virgin Media Broadband, TV and Phone service. Options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. Networking and WiFi. Standard Member. This hole will typically be up to 1cm in diameter and often positioned near your front door. Options. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. 0 Kudos. Then push the connector VM have provided over the screw thread. 0 Kudos. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. on 06-03-2023 09:36. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Socket should be on the underside. (I did this video to help/guide new engineer as I did not find any for my self when I started. I have the new one as. I'd like to move my virgin set top box but the current cable isn't long enough. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. The top “capped” one is marked FM & has been disused since cable went digital. Options. 100. There are two options for to your TV. Installing and configuring your kit28 September 2021. The top “capped” one is marked FM & has been disused since cable went digital. Tudor. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Please there is no virgin media wall socket and I don't know how to go about the installation. New to the UK and just moved into our first home here. CryptoQuickStart, set up and connections. I’m sorry to hear of the issues that you’re having with your installation. A Virgin Media wall socket is simply a point of entry into your home. Get the Hub ready by connecting the wires. I've tried looking but can't see a way to book an engineer for this? Thank you. 1 ACCEPTED SOLUTION. Plug into the Hub. Failing this. Security matters. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. My Virgin Media App. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. The cable could be hidden within, or behind, furniture. AnthonyRaw1986. You just need to find the socket and plug in your phone. The large Eurobell wall box is where you would connect. Install Broadband. log into hub3 - 192. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Now to my Issue: I opted for the self-installation ki. No vm wall socket. Very Insightful Person. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Working hard to help connect the nation, shop our offers and order online. Summary of Contents for Virgin Media Virgin TV V6. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. Virgin Media Wall Socket. Phone line - 5 mins. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tudor. Push the red label end of the white cable, into the wall socket. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosThere were many cable companies that originally built the networks in the early 1990s. We are setting it up but are unsure how to connect it into the broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 03-12-2022 10:11. Trouble shooter. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. cable from wall. Dave. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But i couldnt find the socket that could fit. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. 388. How long will the QuickStart installation take me? WiFi Hub - 30 mins. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Or if the other end of the white cable is in a more useful. Step 2: Order your TalkTalk Broadband service. QuickStart, set up and connections. on 17-12-2022 10:39. 04kg, it will easily fit under – or even alongside – any TV. Then Cables Run From There To The. 0 Kudos. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Stay safe online. Stay safe online. 2 1. Direct Save Telecom. Rob. All the wall sockets I can see are for BT. 0 Kudos. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. . Broadband Deals. I am going to send you a private message. Account - Cable. However, I do not have any of the specified wall sockets available. Thank you for your post and welcome to the community. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No, you can keep using the same phone you’ve always used. Placed an order and the lady said we were eligible for quick start self installation. Don’t plug the power cable into a plug socket yet. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. We would like to show you a description here but the site won’t allow us. Tudor. • USB 2. So, a 50 minute broadband, TV and phone. Virgin Media; My Virgin Media; Shop;. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. To be able to receive an E-bill, you need to provide us with a valid e-mail address. 21 Controlling your TV with new remote• Plug the power supply into a mains socket. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. #2. Next, connect the power cable. We would like to show you a description here but the site won’t allow us. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I recently got Virgin broadband installed. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Virgin media wall socket for broadband is not what js shown on the installation guide. Jan 14, 2022. Direct Save Telecom offer new phone line installations for £39. The cable in the second picture is the one you need to connect too. .