Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. Go to our service status page. Use the test below to see if the issue is at the Hub or device. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. I have rebooted the internet hub several times and tried different ports. Or 0345 454 1111* from any other phone. this is going up and down a lot. Apr 10, 2023. Select the option next to Enable Modem Mode. This has only happened recently though. I also have a Hub4, but run in it Modem mode, with my own router. Leave it off for about 10 seconds. You’ve already got our fantastically fast broadband. Updated on 13 July 2023. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. Last night lost internet in CR2 area and so rebooted hub 5. Virgin Media investigated over cancelling problems. We’re the providers of the UK’s fastest broadband, offering you speeds of up to 50Mb. I have had slow speed for 2 weeks. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. Multiple broadband speed tests over time can show if and when speed fluctuates. Broadband deals. Free downloads are available to all new and existing customers. Forums. 4GHz network which does have slower speed. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. Internet speed test results can help you find and address potential. However whenever I reset the router then the slow. I recently upgraded from M350 to M500 package. T3 Timeouts. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. Phone: 0330 440 1614. The problems appear to. Apologies for the issues that you have been having with your speeds. It looks like an LLD service with a tiny buffer and, hence, wait time. Sign in . 9 times out of 10, this fixes the problem. If you have a slow internet connection, you may need to upgrade your plan. I recently upgraded from 500MB to 1GB. We advise using their services securely and reviewing complaints beforehand. Follow Virgin Media. Is this a physical fault or just bad luck?Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. After finally giving notice, my husband suddenly starting received daily missed calls. If the computers are also showing 100Mb/s cables might be the issue. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. Read 1 more review about Virgin Media Ireland. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Sign in . Click on the “Upstream” tab, copy the text and paste into your reply. Amount of compensation. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. Once the test begins click on: Run full test to see all the stats. See these Examples. tv and highlights errors in red. An interesting comparison was speed on mobile upstairs was 10. TV. Once the test begins click on: Run full test to see all the stats. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. I raised a complaint via the online form and I am confused with the answer. Restart your equipment. Upload speed is fine. I had the same issue around a month ago and it was resolved, some kind of. Virgin’s upload speeds are actually much worse than BT’s fibre-to-the-cabinet lines, on a pound-for-pound basis. Problem 1: Slow Internet Speed. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. Hi I have a reported a tested speed of 250Mbps. . 01 Mb upload on the 1Gig package. My Virgin Media App. Hi all, We should have 350mb, which speed tests show we are routinely getting. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Once the test begins click on: Run full test to see all the stats. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. . Stream from Virgin Media. co. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Occasionally I'll get 20 Mbps. Your slow data speeds are typical in many areas on O2. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. Download speeds are generally fine but upload speeds are very slow or non existent. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Manage Your Account. If the speed is 10 check the cables are ok. Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. Hi Virgin Media. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. It beat its closest competitor by a decent margin, as 74. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. Virgin Phone Switchover. on 18-01-2022 11:45. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. Slow WiFi . 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. org. You are paying for 1Gbps to the HUB, shared between multiple devices concurrently. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. Online chat: You should see the option to start a chat on Virgin Media's website. 4. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. Stream from Virgin Media. My broadband has been awful for several weeks now- usually between 0. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. Find out about Intelligent WiFi Pods. Slow upload speed. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . That’s a 50% savin. This can see latency times become very slow (double or more vs the usual baseline). Phoned up support tonight, who told me to reboot. At least 30Mbps download speeds in every room or £100 one-off credit. However, despite these high numbers, we seem to be having constant issues. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. Solved: Virgin media is changing the phone system so that the phone comes through the router. Try dispute resolution. net app from the app store for your mobile device. Community Experts online right now. 7 tips to tackle internet speed issues. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. 2 Mbps). Try dispute resolution. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. 2022. Very slow upload speed. Missed appointments. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. A speedtest will show speeds of around 10mb randomly. Raised a complaint on 03. Problems with your bill. Ask for FREE. This evening I ran the Virgin Media speed test and. Slow connection Connection seems slower than expected. 3) In the past 3 months I have not changed any software. 01 Mb upload on the 1Gig package. Re: Slow upload speeds on 1000/50 package hub 4. Time Priority Description. Click on the “Upstream” tab. Im currently on M350. internet is throttled during the day. This is then disrupted to the connected devices, so unless. M200: This comes with an average upload speed of 213Mbps. The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. Virgin Media has a rating of 1. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. Simply test your broadband service, and if we find an issue we can help with a fix online. Moved to Community Fibre broadband who gave faster speed for less and advertised to increase monthly charge by. Virgin Mobile. The m. 4GHz or 5GHz. M350 - Slow speed and latency for weeks. 83 per day if we don’t install your services on the promised day until installation’s completed. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. Tuning in. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. TiVo. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Thursday, July 13, 2023 12:47 PM. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. Next, tap Check. Black Friday has landed and with it, an unmissable offer. Link . This is very uncharacteristic of our connection, it is consistently above the advertised 100Mbps speeds at any time of the day. Online chat: You should see the option to start a chat on Virgin Media's website. although any outcome will be slow and bureaucratic, and will be. Here's what I've done to get 'acceptable' speeds. 66% currently. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Has been like this for at least over a week. The speed ranges between 0. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. Broadband deals . We are moving to Plusnet where we get 500mb for £35 per month. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). Use the test below to see if the issue is at the Hub or device. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. Ive been experiencing slow upload speeds of around 0. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. The Financial Ombudsman Service Exchange Tower complaint. Call the Virgin Media Contact Number today on 0843 515 8680. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. Solution. Speak to your provider. internet is throttled during the day. The previous broadband from Virgin media. I recently left Virgin Media and the process proved time-consuming and stressful. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. 02. . This speed is ideal for households with Gamers. Virgin media mobile internet slow Slow internet compensation . Delayed repair following loss of service. This is on WiFi but as a fibre engineer I have. TV;. What do the colours mean? Yellow. VM Team are most likely going to request that you RESET the Hub 3. (I've been. Hey folks. 2) Yes I do know how to test Broadband speeds. The same connection on the. Any higher than 100ms will cause significant lag and make online games difficult to play. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. Speak to your provider. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. 4GHz network which does have slower speed. Before switching modem mode on I did a speedtest and had 111Mbps down, 9. M100: This comes with an average upload speed of 108Mbps. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. Download speed is fine but I'm barely getting 1Mbs upload with is making it frustrating to browse and watch streaming etc. It works with the UK’s fastest broadband services, including Virgin Media, BT and fibre. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). 2/2. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Post: You can send a letter to Virgin Media, Sunderland, SR43. net will determine the best performing server to run your test on. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Welcome to Virgin Media’s help and support page. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. This seems to have changed in the last 4 weeks. 1. over 3. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Access your bills, diagnose faults and manage your package. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. N. I pay for the 350mbs package but last few speed tests have been around 130mbs. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. Estimated fix time: 12 OCT 2022 17:30. Your wifi devices many not have the latest spec in them also. My post code is GU2 8JA. UK PS4 player here. on 06-06-2023 00:04. Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. Downdetector has seen an increase in reported problems since just after 9am this morning. See message 12 in the first and 13 in the second. If there is a marked improvement take a look at the software and security packages on the PC for products that sap the network speed. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 0 Kudos. Thursday. Use the test below to see if the issue is at the Hub or device. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. Overview. uk comes. Network Log. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. 404 - Page not found. Re: GIG 1 Slow Speed. Turn the hub. Simply test your broadband service, and if we find an issue we can help with a fix online. A speed test completed on the Asus gives an average of 90 Mbps download and. I now average 10MBps (80Mbps) over OpenVPN using PIA. Noticeable slow download speed again this week. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance,. I have raised this twice. Virgin Hub 3 Modem Mode Slow. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Phone. 33 per day until the fault is fixed. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router mode, I get. Check your broadband speed 2. You only need to go into modem mode for a few minutes while you run the tests. 3)So far as the TV is concerned I. Having - 5262389. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Here you’ll find all the help you need for Virgin Media related problems and issues. I phoned the technician team and asked. uk I can’t connect to broadband. Select Modem Mode on the left hand side of the screen. 404 - Page not found. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. I've called VM a few times and followed the full reset on router proce. 1 channels for upstream on their HUBs. Winner: Virgin Media offer the fastest widely available download speed of 1. 4 QAM256 1 2 147000000 7. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show. Now my upload speed has gone DOWN to 13Mbps. Read advice on what to do if you think there are BT faults. Hello, I did all instructions that placed on a list at virginmedia. 1. 5. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. However when i connect the ethernet cable from the back of the router that goes to the pc into a usb to ethernet adapter into a usb port on the pc it comes up as ethernet 2 adapter in network settings on the pc and when i do a speed test it comes up with a speed on speedtest. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Simply test your broadband service, and if we find an issue we can help with a fix online. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Email: enquiry@ombudsman-services. Etc. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. V6. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. You can see those below. Stream from Virgin Media. I have had slow speed for 2 weeks. Nothing to expensive if possible. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. 5) Fun upload speed consistently 52 time after time no problem. Yet online, the company is absolutely blasted for poor customer service, slow speeds. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. If you have QoS on, turn it off and see if your speeds improve. Internet speed test results can help you find and address potential. Virgin Media Issues Reports Latest outage, problems and issue reports in social media:Your Mobile Account. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. Views. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. It's now actually so slow most speed tests time out before giving me results. Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. Make a broadband speed complaint. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. For the last few nights I have experienced slow upload speeds. Each of your devices have different WiFi standards so can drastically affect speed per device. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. Around mid Novemeber 2022 I sent in a complaint regarding absolutely horrendous upload speeds. Email Customer Services on . Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. I've did a speed test on my phone, laptop and an iPad and they all give around 200mbps download and 11mbps upload on WiFi. There are so many wifi specs. 2. . if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. Virgin Media invests more than £1 billion a year in its ultrafast network. When i do a speed test on testmy. The usage has changed recently as it was just a single user but now. (pretty decent VPN speeds I'm sure you'll agree) UPD 1. Virgin Media 50mbit customers complaining. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. How to make a complaint via phone. 21-01-2022 18:14 - edited 21-01-2022 18:17. User reports indicate no current problems at Virgin Media. No reboots or usage changes in that time. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. About our broadband help and support page. The PC being tested is wired with Cat6 directly into the router. If you've got total loss of service after two working days, you'll be eligible for £9. I have removed app from my iPad & re-installed it but still only getting 100mbs. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. Im currently on M350. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. 1 modem mode. 33 for each calendar day that the service is not repaired. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. I also have a new high-speed ethernet cable between both routers. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. 5 40. After testing at various times of the day I’m getting about 500 to 600 MB speed. In comparison Virgin Media is more flexible than BT, offering both 30-day and 18-month packages. Click the lower link (Share Live Graph) then, click generate. Reviewers complaining about Virgin Media most frequently mention customer service problems. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. Gaming Support. 3 stars. Browse. I also have a Hub4, but run in it Modem mode, with my own router. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). com speedtest. Speed. It is possible that when a speed test was performed the device was connected to the 2. Boot PC in safe mode with networking and do a speed test by wire - 5140788The above sounds about right as you've raised a speed complaint with us. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. Virgin TV 360. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 0 Mbps and 3. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. The same connection on the 7th was showing a. Nothing has made a difference. Hi I have been having issues with my connection dropping it is getting more frequent. Volt Gig1. This has been going on for at least two months. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. I have done everything on your page to try resolve this with no luck.