Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Push the white cable (from the old Hub) into the back of the new Hub. Browse Virgin Media Virgin Media Community. Return Valérie for free with Canada Post. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Steveiow. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. If you do not return your kit, you will be charged for it as set out in our terms and conditions . c. on 31-01-2023 16:46. Up to 3 WiFi Pods if needed. I have also been reminded each. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Also you might struggle TV wise. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. Virgin Media Help - Get help, tips and advice to m. 5 months ago I was upgraded from Hub 3 to 5. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Alternatively, visit virg. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Select the correct HDMI input for your box. Alessandro Volta In response to MattL3. Now, the kit arrived but I have no subscription. Sign in . Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. I have not received the return kit I was promised in order to return VM equipment. I guess the first lady I talked to misinterpreted it. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. We would like to show you a description here but the site won’t allow us. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. My sister left Virgin Media in January 2023. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. . You can find loads of helpful information on the Virgin Media support site. I gave the guy everything including leads and he said he only needs the box and the remote. . they have not sent me a package to return the old kit in. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. the enevolope they send is free. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. You’ll then be able to use your same old phone to make. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Simply press 1 when you get through to the automated menu, and you'll be put. e. SpeedWe would like to show you a description here but the site won’t allow us. |. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. We would like to show you a description here but the site won’t allow us. Control your services . I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. however, I have a splitter with 4 connection. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. so trying to explain anything to a human is. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. I am still with virgin media but under a new account. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. co/recycling for information on how to return or recycle old equipment,together with. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Am a little weary that if we recycle the kit that we might get billed for not returning it. Just take it to a recycling centre, find your nearest. . The advice was to recycle the old hub. I am going to send you a private message. . The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. Check the top-right corner of our forum and you. It's at least 7 years old! We would love. virgin media equipment return anything extra to receive one. We would like to show you a description here but the site won’t allow us. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. . John-----I do not work for VM. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Account - Mobile. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. However, despite my attempt to request for the return kit to be deli. Within that letter or email, we’ll also include information about any other changes we’re. If you need any help, please don't hesitate to let us know. So thats what i did. . If you cancel your service, you will need to return your kit to Virgin Media. We would like to show you a description here but the site won’t allow us. 12K; 225; 463; Natalie_L. And we know our customers, like you, are too. Tip Set up all of your kit within 12. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. . I have had some months ago left VM and asked for the kit to return my broadband equipment. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. Hello. . The contract was for 12 months and at the end of the contract I cancelled it. We would like to show you a description here but the site won’t allow us. We have also have a virgin media broadband and tv package and we have a hub 3. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. richardsch. Manage Your Account. Just joined. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media Help - Get help, tips and advice to m. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. We would like to show you a description here but the site won’t allow us. You have arranged to pick up your equipment on three occasions. Browse Virgin Media Virgin Media Community. Follow the instructions on screen to finish your setup. 2 hours ago. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Returning a V6 box. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. They said it should be 30 days to return so basically I have the entire month of Feb. Kit return 5 hours ago Have waited in all. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. QuickStart, set up and connections. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. It appears that returning kit is. Options. Thank you in. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Options. My VM account ended on 31st March. we never really used the tv box and I throw it away many months ago. Hi, this is really on behalf of my 85 year old dad. It’s easy to Click & Collect your Virgin Media order with Yodel. Switched. All VM Shops in London have been closed (I wrongly thought i coul. End day it's virgin media's equipment. If you don't return it they have a right to charge you for it. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Virgin Media; My Virgin Media; Shop; Help;. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. A power adaptor to plug into the Stream box and a power socket at the wall. Hi Kath, Thank you for your reply. Your experience matters. Turn on and get connected. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. . is legally binding, which means that we are making promises to each other about the . Connect the Hub’s power cable with the blue tab. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. the left and right are not communicating. Virgin Media; My Virgin Media. If we need to send you some new equipment or book an engineer. You can of course order your own here if you can return it to. We would like to show you a description here but the site won’t allow us. Posted in Managing Your Account - Cable. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. We would like to show you a description here but the site won’t allow us. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Further exclusions & legal stuff apply. Typically, extenders are linked through a wired port using an Ethernet cable. Return Valérie for free with Canada Post. Control your services . It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Browse Virgin Media Virgin Media. We would like to show you a description here but the site won’t allow us. Alternatively, contact CollectPlus for help sending your package. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. couldn't see where best to post this. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. 2 Kudos. on 28-11-2022 15:15. Account - Cable. If we decide to do this, we’ll let you know. Networking and WiFi. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. That’s because while you're with us, you rent your kit, rather than own it. Forum; Apps. Browse Virgin Media Virgin Media Community. They will be charged for not returning any rented equipment that VM want back. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Changes to Virgin Media prices 2023. 2. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Manage Your Account. We would like to show you a description here but the site won’t allow us. After that it is up to VM and its contractors to ensure the kit is returned. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. . Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Many thanks - 534135327. Virgin collected my equipment early last year. Tuning in. We would like to show you a description here but the site won’t allow us. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. I can't see how to organise a collection from their website and the Post Office won't take it. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. QuickStart, set up and connections. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. Virgin Media want their box back - i dont have it. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 1. Changes to Virgin Media prices 2023. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. It's an outstanding balance and will just go through the collections process. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. Security matters. Hi mikeratkins, thanks for posting and welcome to our community. If you're leaving Virgin Media, it will send you a postal. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Sorry to hear there's an issue with a charge for failing to return equipment. Get the Hub ready by connecting the wires. We would like to show you a description here but the site won’t allow us. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. My Virgin Media App. for the parcel you sent back? This is your proof that you sent it. Returning a Stream Box. So just wanted this on record. My parents recently swapped their Tivo for a V6. SIM toolkit - Virgin Media Community - 5245119. Account - Cable. I'm a moderator/staff could pick this up and follow up, that would be great. Home Phone. Return Old Kit - Virgin Media Community - 5285247. 0 or iOS 12 or later mobile or tablet. This includes: The Stream box. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. It has been very poorly attached and has caused damage. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. No setup fee. Security matters. Virgin Media; My Virgin Media; Shop;. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. New 4K Ultra HD kit uses HDCP 2. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. The first thing you notice is how small the Stream box is. You can contact us to discuss your O2 mobile products and services. we provide and how you are permitted to use those . Please can you confirm that the £40 c. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The webpage usually list which items need returning, however it doesn't at present. we never really used the tv box and I throw it away many months ago. This is not a full review yet – but a few early thoughts. I guess the first lady I talked to misinterpreted it. At least 30Mbps download speeds in every room or £100 one-off credit. The service start date was 28 January 2023. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Security matters. v6. None of the links (book a date, contact us) work in the email. However, despite my attempt to request for the return kit to be deli. Account - Cable. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. They said it should be 30 days to return so basically I hav. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. The impossible task of fitting Virgin Media kit in the returns box . on 01-03-2023 08:38. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. 0 once you have your Quickstart box. Browse Virgin Media Virgin Media Community. Virgin Mobile. SpeedWe would like to show you a description here but the site won’t allow us. My Virgin Media App. 0 Kudos. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. As subject. QuickStart, set up and connections. 3 weeks ago. by eddie778 • Just joined. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. Tuning in. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. We would like to show you a description here but the site won’t allow us. Once we cancel we got a letter asking us to. I have just received my returns packaging but I'm out of the country until mid December. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. I trust the bill will be cancelled when the kit. We would like to show you a description here but the site won’t allow us. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. I have today 11th feb had the same original email we need to collect your kit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Browse Virgin Media Virgin Media Community. Let us know how you get along. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Existing Virgin Media customers will have to pay a fee in order. Phone. Each return kit is associated with specific equipment. My Virgin Media. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. 3 hours ago. . This feels like a mass-send e-mail campaign / request. Networking and WiFi. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. My Virgin Media app: Requires compatible Android 7. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Thank you both for your input and trying to help. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Don’t plug the power cable into a plug socket yet. My Virgin Media App. If you don't pay that bill then it's just like any other bill from any other company. Please follow this link to create a new pre-paid label to return it to us. SpeedWe would like to show you a description here but the site won’t allow us. 2. Virgin Phone Switchover. Now all a sudden at 03. SpeedWe would like to show you a description here but the site won’t allow us. After canceling your service, you need to return the Virgin media kit. That is 56 minutes notice of a possible pick up. We would like to show you a description here but the site won’t allow us. Options. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. These include: Super Hub 2ACI have a very old TV box. They told me I needed to return the equipment or I would have to pay a fine. . When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Add Sky Cinema. We would like to show you a description here but the site won’t allow us. Chatter and. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Hi Yicheng, Thanks for coming back to me on this one. Account - Mobile. Here you’ll find all the help you need for Virgin Media related problems and issues. Networking and WiFi. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Yup this is another completely broken VM process. . Go to Virgin Media support. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. It’s because the reconnection team says the request cannot be processe. Enjoy this video!Thank you for watching! Please. In which terminal I have to put the silver cap. on 11-02-2023 11:36. hi. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. away the old kit when they come round to do the upgrade. Forum Team 10 Views Message 2 of 2 Flag for a. You’ll find some simple step-by-step instructions telling you how to set up each of your services. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. but it doesn't work - 5285247. Phone. Within that letter or email, we’ll also include information about any other changes we’re. Posted in QuickStart, set up and connections. Excludes broadband faults and broadband network outages. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. There was no label in the box but searches revealed that I could recycle via. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Account - Mobile. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. The new fibre phone line is designed to work with the same phones as the old copper line. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Account - Mobile. Step by step guide to installing your Virgin Media broadband and Hub 3. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Pack our kit. Account - Cable.