Just joined. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. I'm here to share knowledge, I don't work for Virgin Media. Check service status. Stay safe online. 0 Kudos Reply. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Re: Wall socket. My Virgin Media App. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Sorry to hear that you're having issues with your installation at this time. Virgin Media; My Virgin Media; Shop;. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Virgin Media Quickstart set up. Account - Mobile. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. You can also check for a loose cable as not all properties have a socket. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Let us know if you'd like to go ahead with that. 06-09-2023 15:45 - edited 06-09-2023 15:46. I just have a short coaxial cable on my wall, and it has a male end. Do I need an adaptor to make this work? - 5203754. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The connection cable should be on the other side of that incoming "hole". Virgin Media Wall Socket Example 2. 06-09-2023 15:45 - edited 06-09-2023 15:46. But. Account - Mobile. those who. The pre-install team number is 0800 052 1734. "If I'm going for BB only (ie no. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. on 22-03-2023 10:44. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. . SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. 5K. #12. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. I’ve just been to the property but not sure these are the right sockets. Virgin Media; My Virgin Media; Shop;. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I can only find the TV socket. Chatter and natter. The adaptor does not fit my wall socket. Security matters. When I try connect a cable it's doesn't have anything to grab round it. Please help. Browse Virgin Media Virgin Media Community. kkd1. Hi I am having the same problem too. 283; 37; 57; stabilo00. Joining in Options. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. . Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. My Virgin Media App. Sorry to hear that your extension landlines are not currently working. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I was never asked if I had a wall box. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. We're here to help. Box from Virgin Media arrived with Super Hub and cables. The new fibre phone line is designed to work with the same phones as the old copper line. Options. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Broadband and TV deals. Learn more. Options. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Virgin Media; My Virgin Media; Shop; Help;. Browse Virgin Media Virgin Media Community. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Manage Your Account. RJ11 plug to BT socket adapter. Options. . Get the Hub ready by connecting the wires. Superfast Broadband. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. Although, not quite sure why someone would have taken it off in the first place, but hey,. Browse Virgin Media Virgin Media Community. Stay safe. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Make the call to the Virgin automated number. com Options. Online chat: You should see the option to start a chat on Virgin Media's website. My Virgin Media App. Browse. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. It is possible to re-enable the existing sockets with this CV21 upgrade. Thank you for your response @andrewmonkie. We have the quickstart pack but sadly cannot get broadband set up and working. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. You’ll also find straightforward tests that’ll check for faults on your own phone line. Yesterday I received a 'final demand for payment', stating that I owed some £32. Joining in Options. Stay safe online. For a wires-free alternative, you could use a cordless phone setup. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. Superstar. B&Q are running low on these however. --. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. Stream from Virgin Media. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. AnthonyRaw1986. Socket. . Account - Mobile. log into hub3 - 192. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. How do i book an engineer? Do i have to book one? - 5147036. Tudor. Explain what needs to be done and book an engineer visit. I. Thank you for the tel no. This promotion means you won’t pay the usual setup fee of £35. When you see the ‘starting up’ screen, you can pull the tab out of the remote. You can workaround it simply without the need for a cable. 0 Kudos. Unplug the white. How can I get this installed? Thanks - 5321783. I can only find the TV socket. . Faderera2610. I'm here to share knowledge, I don't work for Virgin Media. I don’t have the virgin media socket in my wall MU54. The wall socket is - 5109379. But I don't have a splitter or any 'Virgin media socket'. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Vonage 2nd line. Account - Mobile. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Chatter and natter. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Browse Virgin Media Virgin Media Community. A master socket is the main socket for the phone line in your home, not an extension socket. QuickStart, set up and connections. Hi @Priscillia. How do I book an engineer to come out - 5345632. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. com. I don't work for Virgin Media. 3: HDMI to your TV. I will only be using one wall socket, so the other socket will have no connections. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Or if the other end of the white cable is in a more useful. If you can't see anything obvious go. locate your external wall mounted omnibox and trace where the cables from it enter into your property. Hi, I'm a new customer. Browse Virgin Media Virgin Media Community. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Learn more. --. in Networking and WiFi Sunday; No Virgin Media Wall socket . I have checked outside and there is a brown box shared with the neighbour. Re: No virgin media wall socket. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. Virgin media wall socket in an unusable place. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Ultrafast Broadband. We would like to show you a description here but the site won’t allow us. Select the correct HDMI input for your box. You’ll then be able to use your same old phone to make. Ethernet is ideal & recommended, reliable wireless is fine. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Problem solved? Click to mark as a Helpful Answer,. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Getting started & FAQ. Hi I have ordered a quick start kit and don't have a virgin media wall socket. on 27-10-2022 09:24. Even sitting in the room above the router, the WiFi was dreadful. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I don't work for Virgin Media. I'm sorry to hear you're having these. Have you downloaded and used our Connect App yet? It'. Please read the FAQ's QuickStart, set up and connections. If however the socket itself has been removed you will need assistance. The box and cables may have been removed by the previous occupiers. i opted for the self install, however on inspection we - 5180915. Browse Virgin Media Virgin Media Community. My Virgin Media App. Thank you. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Very Insightful. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I don't seem to have a virgin media socket. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. The multimedia socket has a coax options as does the virgin media socket. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Manage Your Account. Turn on and get connected. Account - Cable. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Security matters. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Really basic information. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. The cable fits in the socket shown in the image attached. I am not currently a virgin media customer. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. Should I cancel and request an engineer to install. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Tech Chatter. We have tried plugging it into the only box we found it would fit but no luck. . My Virgin Media App. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. A TV360 box requires 3 connections. . I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. i received an installation kit for my broadband but my property. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Hi. signed up and was given the option of self installation. 1: Co-ax cable carrying live broadcast TV channels. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Connect the Hub’s power cable with the blue tab. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. Speed2: Seeker. Browse Virgin Media Virgin Media Community. My Virgin Media App. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Unfortunately we don't use the Openreach master sockets as they are BT only. Go to virginmedia. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. I received my broadband kit yesterday but I need the help of an engineer please. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. However, since theres no virgin media socket is it possible if someone who works at v. You can also visit our page on how to book an engineer to learn more. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No internet, unfortunately. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain what needs to be done and book an engineer visit. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. I wanted to check with people on here before trying to get an engineer in, just. 7K subscribers in the VirginMedia community. QuickStart, set up and connections. Unscrew the white cable with the black collar. Learn more. You will only have been sent a QuickStart pack if the premises previously had VM. The block box on second picture is an amplifier for terrestrial TV. Tudor. My router does now provide internet but the light is always yellow and it. We have the quickstart pack but sadly cannot get broadband set up and working. It is possible to re-enable the existing sockets with this CV21 upgrade. The top “capped” one is marked FM & has been disused since cable went digital. Broadband and TV deals. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. The box and cables may have been removed by the previous occupiers. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. . Virgin Media; My Virgin Media; Shop; Help;. I have also checked outside and there is no box either on my property or on my boundary wall. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Estonia and the Netherlands have already switched. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Don’t turn on the Hub. Follow the instructions on screen to finish your setup. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. . A master socket is the main socket for the phone line in your home, not an extension socket. I really want to sign up now before I move into. Could someone let me know if this can be sorted? - 5306935. on 01-12-2022 11:22. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. No setup fee. sounds like the installer wanted to make money. The box and cables may have been removed by the previous occupiers. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I’ve just been to the property but not sure these are the right sockets. Options. Tudor. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Then just connect your various devices to the dongle. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. 14-08-2023 16:02 - edited 14-08-2023 16:05. Call the Pre-installation and delivery team on 0800 052 1734. I have signed up as a new user for Virgin Fibre. If there are you can book an engineer online too. I have tried to contact vm but I don’t have a landline number so they w. 168. Virgin Phone Switchover. From there it is going into the white distribution amplifier. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Browse Virgin Media Virgin Media Community. . The adapter plugs into the TEL1 socket on the VM hub as per pic below. My Virgin Media App. But. Choose the best spot for your wifi hub. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Vonage 2nd line. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. £270 does sound way over priced for a tv aerial. Hello, I just moved in my new flat and I received the QuickStart installation package today. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Virgin Media has also said that people won't pay more than. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Placed an order and the lady said we were eligible for quick start self installation. Chatter and natter. VM BB TV Landline. Call the Pre-installation and delivery team on 0800 052 1734. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Is there likey to be any problem with this, such as degraded of weaker quality or speed. 0 Kudos Share. Networking and WiFiNo virgin media wall socket. Just joined. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I don't work for Virgin Media. Estonia and the Netherlands have already switched. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Push fit the VM-supplied lead onto the socket. The Hub and your home phone can’t be placed near each other. You. Account - Mobile. Thank you. Browse Virgin Media Virgin Media Community. on 23-10-2022 13:36. Mark as New; Bookmark. The phone number doesn't connect you. I am so sorry to hear that you seem to be missing a wall socket in the home. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. on 10-05-2023 16:16. . It might though take from a couple of days to a week to then get the tech visit. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Manage Your Account. on 25-09-2022 15:41. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Community Natter. Account - Cable. 0. Account - Cable. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. 0 Kudos. Manage Your Account. Sorry to see that you have been having issues with connecting your equipment. Go to solution. Back a step. a week ago. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. Virgin Media; My Virgin Media; Shop; Help; Virgin. TV on the go. Browse Virgin Media Virgin Media Community. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Getting started & FAQ. I'm here to share knowledge, I don't work for Virgin Media. If you can set up using a Self-Install pack, but. Stay safe online. Any help much appreciated, could a mod please help? 0 Kudos Reply. 2) The current location of your Hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.