Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Browse Virgin Media Virgin Media Community. . Networking and WiFi. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. We’re so confident in this technology that we’ve launched. Sorry to hear of the issues with the attempts to order Wi-Fi pods. Billing and payments. • Scan complete, Tap continue. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Complaints. This does not seem correct, given we are. · Then Start the scan again. Scan complete, Tap continue. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Once this has been done, additional Pods can be ordered via the. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Pick a category to get started. Best. 0 is normal. Virgin Phone Switchover. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Hi, I too am having similar problems. Speak soon, Nat. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. Home Phone. The pods can only be sent out one at a time and a minimum of 7 days apart. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Networking and WiFi. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Wi-Fi pods - failed orders. Switched On Families. Stream from Virgin Media. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Virgin Media Community. • Scan complete, Tap continue. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. If the scan picks up that you need a pod it will allow you to order some. Stream from Virgin Media. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Once this is done, you can add more Pods (up to a total of 3) at a later date. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Hi , Thank you for your post and welcome to our community forums. While connect to WiFi, Tap I’m ready. Wait 2 mintues for Scan. Sign in . Networking and WiFi. Kind regards, Ilyas. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Certainly a pod can help with this. How to perform the scan and order the wifi pods when using the Connect app. The app should detect low signal and allow you to order them straight from there. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Am on 1GB, very weak signal in partners office and constantly disconnecting. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. You need to use the Connect app. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. on 17-06-2022 22:08. • Start the Scan (do this in every room) • Scan complete. While connect to WiFi, Tap I’m ready. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. • While connect to WiFi, Tap I’m ready. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. on 24-04-2023 10:57. But VM connect doesn't work. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. QuickStart, set up and connections. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Virgin Mobile. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. Reply. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). No setup fee. V6. . The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. If you have no luck with the app you can call 0800 064 3850 to order. While connect to WiFi, Tap I’m ready. Technical assistance just gets an AI that assumes there's a fault. Then Start the scan again. Virgin TV 360. We apologise for any frustration this experience may have caused. SpeedQuickStart, set up and connections. Please do get in touch if you require any further assistance, and we will be happy to help. The Virgin Media Connect app is the control unit for your WiFi. 😊. I was advised I could order one free through the connect app but not seeing an option to do so. Re: Wifi Pods. Please look out for the envelope on the top right of. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Networking and WiFi. I found out there should be an isolation box. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. However they can be chargeable depending what package you on. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. HI had virgin media installed on Saturday. --------------------. 0 Kudos. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. Plus, No way to access to customer support thru phone, or live chat. However they can be chargeable depending what package you on. 3 weeks ago. Options. Manage Your Account. Certainly a pod can help with this. We would like to show you a description here but the site won’t allow us. You can only order one at a time a week apart. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Despite trying to use the connect app on multiple devices (and in the same room a. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. If that doesn’t do the job, we’ll send you up to a total of 3. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. AndChiron • 4 days ago. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Wi-Fi extenders. Networking and WiFi. The mesh wifi pods now come with a speed guarantee . You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. Check out the purple envelope in the top right hand corner for a private message from me. I am so sorry that you have also faced an issue ordering a Pod. If the scan picks up that you need a pod it will allow you to order some. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. Tap Add a room, Tap the room you're in. If the Connect app is not working for you, wait here. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. Tuning in. Clicking the link to order brings me to. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. I have a deadzone in my pantry and need to get wifi working so my smart lights can work. . The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. I can see you are currently in PMS with a member of our team to resolve this. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. My WiFi does not reach the back end of my home. Wait 2 mintues for Scan. Hi there @LFC383 . Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Tap Add a room, Tap the room you're in. It is not coming up on the virgin connect site. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I don't understand how to order a Wi-Fi pod. I have merged them now. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. Speed QuickStart, set up and connections. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Scan complete, Tap continue. However they can be chargeable depending what package you on. Tap Add a room, Tap the room you're in. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. . As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I loose WiFi connection completely from half way down my hallway and need the signal to. - 5289462. Further exclusions & legal stuff apply. Here you’ll find all the help you need for Virgin Media related problems and issues. Unfortunately, the message said that ordering could only be done by phone. 1 Kudo. Have you followed the set up instructions and troubleshooting that's detailed her. In 'my virgin media' account it says to order from the VM connect app. Thanks, Kath_F . Tap Start the scan. Any issues, please make your own Forum thread as easier to help 🙂. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. They are free on Volt, 1GB or Oomph bundles. Hi @lojelo5 - thank you for getting back to us. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. My Virgin Media App. All the information you need to setup your first Pod or fix an issue can be found here. The best way to get a pod order is download the Virgin Connect app, from here do a scan. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. QuickStart, set up and connections. High up (8ft) not any. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Thanks - Steve Hi. Networking and WiFi. Typically, extenders are linked through a wired port using an Ethernet cable. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. Networking and WiFi. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Take a screen shot of the results. The best way to get a pod order is download the Virgin Connect app, from here do a scan. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. · Scan complete, Tap continue. QuickStart, set up and connections. Can a kind soul pl. Tap Start the scan. About our help and support page. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Tap Start the scan. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. This guide looks at how Virgin Media's. Up to 3 WiFi Pods if needed. Signal does not reach my bedroom. Start the Scan (do this in every room) Scan complete. Hi @BenCuiffe . This will be available via the purple envelope on the top right of this page. Scan complete, Tap continue. Take control using the Connect app. You cannot use a ‘purchased’ VM pods. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. Meet WiFi Max. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Then Start the scan again. Home Phone. 😞 I will assist you on this and send a private message. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. Home Phone. Forum; Apps. Just - 5241257. The app checks wifi strengh and then tries to improve the router. Phone. To run the scan, simply connect to your. 0 Kudos. However, it’s worth pointing out that the. 0 Kudos. Tap Add a room, Tap the room you're in. I will be able to assist you on this and get the Wi-Fi pods sent out. I will be able to assist you on this and get a pod sent out. If the scan picks up that you need a pod it will allow you to order some. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. The firm said that the pods and the Media Hub. The app says it’s poor and to order one but don’t have a clue how to. I have arranged for your 2nd pod to be delivered and you can track this online. Ashleigh_C. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Browse Virgin Media Virgin Media Community. It's great to hear you're looking at having WiFi Pods. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. an hour ago. QuickStart, set up and connections. You cannot use a ‘purchased’ VM pods. While connect to WiFi, Tap I’m ready. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Tap Add a room, Tap the room you're in. However, I don't have any options for ordering a Pod through the app. QuickStart, set up and connections. This does not seem correct, given we are. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Regards. Can I. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . . Browse Virgin Media Virgin Media Community. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. 4 rooms showed the. My Virgin Media App. QuickStart, set up and connections. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Otherwise WiFi Max is an £8 Monthly addition to. Broadband. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. While connect to WiFi, Tap I’m ready. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. While connect to WiFi, Tap I’m ready. Thanks for your suggestion. Reply. SpeedOur new WiFi Max service allows you to have up to 3 pods. Tap Start the scan. How to perform the scan and order the wifi pods when using the Connect app. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. And the pods should be delivered within 72 hours. Hmm. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. I have a volt M200 package. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. QuickStart, set up and connections. 0 Kudos. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Manage Your Account. You can get your 1st one by signing up to WiFi max. Virgin Media; My Virgin Media; Shop; Help;. Home Phone. Either wait here for a mod to reply which could take a while or call VM. Networking and WiFi. Go to solution. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. The pods can only be sent out one at a time too. Tap Start the scan. I am also looking to order Wifi pods. Networking and WiFi. If not. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. Tried chat via connect app but says it's all busy and to try later. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Virgin Phone Switchover. Tap Optimise WiFi now if an option. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Hi J1882, Thank you for posting to us here on the Community. Browse Virgin Media Virgin Media Community. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. Inefficient, extremely poor designed process. About our help and support page. And sorry that you require a pod. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Tap Start the scan. While connect to WiFi, Tap I’m ready. Account - Cable. on 24-04-2023 10:57. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Right from the. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. ) he went through and ordered the pod for me, so hopefully will come through and be free. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Virgin Mobile. Home Phone. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Thanks newapollo. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If so, Tap Optimise.