I think there’s something missing to the Virgin Media wall socket in my flat. 100. The phone number doesn't connect you. You can visit the website virginmedia. I received myquickstart pack yesterday. Some cable types can only be used in specific sockets, so check your instructions. The "two cables" sound very like a Sky dish install. As in coaxial head and thin cable tail? Not sure if that exists/would work. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. A second telephone is plugged into a wall socket downstairs with the Virgin number. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media engineer installation. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. It should be free of charge. I don't intend to become a Virgin Media customer and would like this cable removed if possible. We do not have an internal VM box to plug the round ended cable into. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. • Connect the power supply to the back of the new box, then switch on at the wall. There is a long wire and plastic boxes. The box does however have a hole in the bottom, through which i could see some. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. Call the pre-installation and delivery team on 0800 052 1734. Teki, Mar 28, 2020. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Absolutely not. Next, connect the power cable. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Don’t plug the power cable into a plug socket yet. If I couldn't get the proper wall socket, the internet is not going to be set up su. I would get virgin to do it. ) The hub will be in here too. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. Tudor. My order is p. Installation: Wall socket issue. . The other is marked TV, & this is used for TV & Broadband. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. This includes: The Stream box. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. TV & FM Radio Sockets. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Has anybody ripped thes out and not disturbed the internet phone. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. It is causing an issues to my development of the property. in Networking and WiFi yesterdayRe: Wall socket connection. Adduxi. There is an access panel in the ceiling for pipes and cables. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Explain what needs to be done and book an engineer visit. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We're moving in a few days with Virgin and they said we need to take the super hub 2 and Tivo box with us. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. The two sockets on the wall on the RHS are telephone sockets. The answer is yes. The metal box in photo 3 looks like a likely contender. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. If you in a property that's recently been added to Virgin Media's network we have another video th. Tried looking but can't see a way to book an engineer for this? Thanks. on 27-10-2022 09:24. Plug the cables into the Hub. I don't work for Virgin Media. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. 0 Kudos. Mark as New; Bookmark this message; Subscribe to this message; Mute;sounds like the installer wanted to make money. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. unnecessarily. Absolutely not. 2. These are the parts I could find, they were screwed into the end on the coaxial cable. Please help. There were many cable companies that originally built the networks in the early 1990s. In response to Llfamily. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 28-10-2022 17:29. 0 Kudos. Last edited: 21 Jul 2010. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. Some while ago I had Virgin Media installed. Stay safe online. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. However, rather than the cabling then entering. on 14-09-2022 12:00. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. There is nothing about a Virgin phone line that makes it impossible. I have my original wall box still that has the CableTel logo. Tech Chatter. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. . Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. It should work ok. Options. on 22-10-2022 20:58. The wall box may be branded with the logos of an old cable TV company (not VM). I don’t it is fibre cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. One of them was Telewest. Just had the Hub 3 delivered for Quickstart. My Virgin Media App. but I believe if the system has allowed self install VM has been installed in the past . However, I do not have any of the specified wall sockets available. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. the box should be inside your house. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. (I did this video to help/guide new engineer as I did not find any for my self when I started. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. 2. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Back a step. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. The new ones are just screws, the old style Telewest ones are like star shaped head. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Replacing an actual Virginia Media Central. Your number will transfer to the Virgin socket. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. You can also identify a split socket looking at the side. Don’t plug the power cable into a plug socket yet. If you're happy with this and for the charge we can make the arrangements for you 🙂. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Designed to remove and install dual wheels on. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have broadband kit arriving on the 29th Dec, but no Virgin socket. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. I have a Virgin Media Wall Socket at my flat, its a 3 year old new build but feel I am being forced to stay with Virgin only because it was installed when the flats were built. Well-informed 444 Views Message 4. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Jan 14, 2022. It is surface clipped usually. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Call the pre-installation and delivery team on 0800 052 1734. We recently received our router and cables. Next, connect the power adapter to the Hub, and plug it into a. Account - Mobile. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Reply. Always assuming the cable will reach to the BT junction box of course. )In this video, I am showing the sta. All the cabling is the property of Virgin Media and must not be touched. many thanks. If you don't have the cabling then call the pre-installs team on 0800 052 1734. One of them was Telewest. Step 3 - Label the box – a letter came with the. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. It is easier to decorate without wires and boxes so I would like to hear your expe. . I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. You may need to use the spanner provided. Tudor. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Plug into the wall socket. on 17-12-2022 10:39. . Step 3 - Label the box – a letter came with the. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Stay safe online. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Re: No Wall Socket for Quickstart. I was never asked if I had a wall box. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. The box in the attached is a virgin media box. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Wall socket. See where this Helpful Answer was posted. Get the Hub ready by connecting the wires. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. What confuses some people is the push-on connector provided. Dave. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hello, We recently moved into a house which has this box connected to the router. All I am aware of terminate the fibre inside. . No wall socket to connect. How can I speak to someone about getting one installed. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Panting like a fiend. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Upon connecting however, I got flashing red lights. Tried looking but can't see a way to book an engineer for this? Thanks. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. It has two outputs on the left of the wall box. Virgin Media; My Virgin Media; Shop; Help;. • Using your TV remote push the Input, AV or Source button. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. All the wall sockets I can see are for BT. It is a detached 3 floors old house. But the metal isolator box looks like it might be the wrong way around. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. @tiger_1310 wrote: Having a mare with Virgin Media. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Or if the other end of the white cable is in a more useful. ahhh the rubbish that is CS - you could try this. However, there is no Virgin Media Wall socket in my house. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Being connected to the internet is one of the most important modern essentials in 2022,. Follow these simple installation steps for your Virgin Media home phone set up. Just like the other posts- I do not have a virgin media wall box. The wall box may be branded with the logos of an old cable TV company (not VM). 0a output. Then, now, I feel sad my broadband not working yet because of that. - 5250024Forced to use Virgin Media Broadband. Manage Your Account. Account - Cable. Back a step. 14,065. The cable could be hidden within, or behind, furniture. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. At least spell your title correctly jeezus . . 899; 57; 138; Eeeps. Browse Virgin Media Virgin Media Community. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. A photo would be helpful if possible. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. It does not seem feasible or plausible to bury a Virgin Media. There is a long wire and plastic boxes. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. 2 1. 1 ACCEPTED SOLUTION. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. No Virgin Media Wall Socket on 13-04-2022 14:08. on 05-09-2023 20:36. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. 19 minutes ago. 10; 0; 0; alexkay003. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. No idea what that entails/ how long and how. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. 0 Kudos. Sorry to hear of the install delay caused by the wall sockets missing. It's obviously missing a case/cover and looks quite old. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Step 2: Order your TalkTalk Broadband service. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Connect the Hub’s power cable with the blue tab. Hello, i registered VM broadband and scheduled to delivery on 1st September. If you had an Ethernet cable and/or a phone cable previously connected, plug those. I have the new one as. VM BB TV Landline. We have a TV and broadband but no landline required. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. VM is doing this area-by-area. cable from wall. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. Which was great as that is in a better location than my master Socket was. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. The cable could be hidden within, or behind, furniture. @Briannahsarah wrote: Here is a photo. Vonage 2nd line. I have signed up as a new user for Virgin Fibre. . To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. Don’t plug the power cable into a plug socket yet. 0 Kudos. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Options. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. In response to Jonny-M. However, I do not have any of the specified wall sockets available. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Could a VM engineer be boo. It is actually a VM box but a very old one, even though it was still in use just over a month ago. We would like to show you a description here but the site won’t allow us. Getting Connected with Virgin Media is easy when you have a wall socket. Leave the "repaired" network cable disconnected for the moment. I have the old virgin media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Preparing for Landline changeover to fibre. (I did this video to help/guide new engineer as I did not find any for my self when I started. Remove the connector cable. My Virgin Media App. The Virgin wall sockets just have one connector at the bottom. RedTomato said: I removed my Virgin cable about a month ago. If you really need to take them off, just use a screwdriver to unscrew the screws. It also protects the network from 240 volts being fed to it by faulty TVs in your home. ” I did not get a silver terminator cap in my packaging to send back. If so, your phone connection is from the back of the VM hub. Kit arrived today…no wall box so unable to install. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. 3 weeks ago. 23/04/17 - 06:45 #6. So yes, following many takeovers, this is now your Virgin Media connection. 0 Kudos. I followed the cabling out of the house and to the brown box - and it has been cut!This video will show you how to install a Virgin Media extension cable. ) on 27-01-2023 17:22. If it’s damaged or not working correctly, it could be causing your internet issues. I have also checked outside and there is no box either on my property or on my boundary wall. The Openreach sockets do not work for Virgin Media. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. Explain what needs to be done and book an engineer visit. cheshire_man. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So you can either unscrew this one & push on the connector provided in the Quick Start pack. However the wall socket doesn’t have the correct connection for the cable. Two virgin media wall sockets, only one required in QuickStart, set up and connections Monday; Paying for 500mbs but. Call the Pre-installation and delivery team on 0800 052 1734. I got a self setup broadband kit but have no Virgin media wall plug. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. I’ve received my QuickStart package to find I do not have a compatible wall socket. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. The wall socket has a thick plug bit. This is a little untidy for my likeing. House on renovation at the moment and electric rewire is done. I am going to cancel. I’ve tried calling but the people I’m connected to keep hanging up. I'm sorry to hear your wall socket is getting in the way. That image is just the old landline cable, nothing to do with the Broadband . Browse Virgin Media Virgin Media Community. Quickstart is the quickest and easiest way to setup our services. 29/07/15 - 16:50 #1. Step 3: Plug in your Virgin Media Hub on the go-live date. Chatter and natter. Follow these simple installation steps for your Virgin Media home phone set up. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. on 23-12-2022 10:31. £270 does sound way over priced for a tv aerial. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, I need to get our Virgin Media socket moved slightly so that we can fit a new radiator. Back a step. Eric714. I was told when purchasing the broadband and TV package that fibre was available here and already in use, so am wondering if I'm. Re: No Virgin Media wall socket internally. wall socket. Delivery 7 days a week. The wall box may be branded with the logos of an old cable TV company (not VM). Old blue yonder. I can only find the TV socket. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable.