Feb 10, 2007. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. See where this Helpful Answer was posted. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Mobile devices & unlocking. Jun 13, 2009. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". You'll also need to make sure that the right materials are gathered. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. Options. The phone is disconnected from the master socket and plugged into the other end of the adapter. 2. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 29/07/15 - 16:50 #1. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. Most BT Master Sockets will be near the entrance wall, but not always. Volt Broadband. 17 Apr 2018. Solved No Virgin Media Wall Socket At Installation Community 4832746. 27-07-2020 07:02 AM. 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. None of the numbers line up correctly to the sockets! It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. We have the quickstart pack but sadly cannot get broadband set up and working. 0 Kudos. 168. There will be two distinct input lines coming from each end of the socket. Has migrated me a week early,. There are only two cables connected to the master socket. Virgin Phone Switchover. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. VLNeedham. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. . Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). This means that the broadband router can be installed at either location and both will need ADSL filters. This website. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. Virgin Mobile. No, any cables within the house can be touched as much as the householder wants to touch them. 0 Kudos. Oblivion Posts: 20,248 Forumite. on a domestic hub you look at the values thus. Therefore a WiFi based device is not feasible with this current setup. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. No Virgin Media have their own network which is separate to Openreach`s. CryptoStep 2: Order your TalkTalk Broadband service. CryptoWe would like to show you a description here but the site won’t allow us. Step 2: Order your Virgin Media Broadband service. Re: My Flat doesn’t have wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Could wire the cable to the internal connection within the socket. I have tried to get all 4 set up and can't make them work. We would like to show you a description here but the site won’t allow us. The tech joined the Broadband/TV cable but was unable to jo. I then unplugged the Pod and plugged it back in again and then it worked. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. 0. The cable could be hidden within, or behind, furniture. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). socket. Phone line - 5 mins. For a wires-free alternative, you could use a cordless phone setup. on 27-10-2022 09:24. The VM's cable for the wall is also male, Hahaha. 5mm stereo jack to 2 phono plugs connected from the 3. What I didn't expect (And was an even more pleasant surprise) was that the bedrooms and living room all had Ethernet sockets in them, with a Virgin Media logo on a (otherwise empty) plate next to them. Step 2: Order your Virgin Media Broadband service. In response to Vikki_M. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin cable) and a new master socket installed. 2: Seeker. . A Virgin Media wall socket is simply a point of entry into your home. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. The PC had no signal. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Manage Your Account. Master socket. Virgin Media's Phone Master Socket. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. 01-02-2023 10:59 - edited 01-02-2023 11:00. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Virgin Media; My Virgin Media;. That suggests that you can remove it and cut the cable back. g. Quickstart is the quickest and easiest way to setup our services. Hi Rob Our master socket is in our front room physically. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. A non-split socket will have the sockets and screws in the middle. 17 Apr 2018. Bargain Hunter says:. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Faint or Intermittent Noise Perform a Quiet Line Test. We would like to show you a description here but the site won’t allow us. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Install an nte5a bt virgin openreach etc master socket. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. If you're happy for us to get this booked. When I switched to my new provider, a BT engineer came out, since everything was required to be re-connected, I was given the choice to put the master phone socket wherever I wanted. Options. Solved: Previously, I had BT connection so I need a wall socket. Have tested all the wires so know which is which from hub to phone socket. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. Next, connect the power cable. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. Following the installation and verification of its functionality, you can browse the web or. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Virgin Media Wall Socket. The box and cables may have been removed by the previous occupiers. Fibre Broadband. How about using a 10m RJ11 to RJ11 telephone cable. (Wasn’t told of the switchover and only found - 5443370. Our main phone connection is downstairs near to the original location of our hub. Engineer used 'spare pair' of blue cables for 'new' BT line. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. 29/07/15 - 16:50 #1. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. When you place your order, we'll let you know. Apologies for any cabling issues. It is a master telephone socket which has two connectors: A and B. #1. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. If you have a dial-tone it's. VM will usually only supply a Quickstart to a property that had VM previously. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The UK isn’t the first country to make this move. However the wall. Sunday. Registration is fast, simple and absolutely free so please join our community today. Very poor advice. Winner: Tie. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Options. Or if the other end of the white cable is in a more useful. My bt master socket. Plug the microfilter into the empty socket. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. We have a virgin media wall socket. You then have a set of sockets within your house that you can wire in parallel to your cable socket. Very cheeky question but I’ve just bought a property where the VM master socket box has been wedged in the very far bottom corner, in a completely useless place for a router/TV connection. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The wall box may be branded with the logos of an old cable TV company (not VM). It is divided into two parts: the main diagram, and the power and data line diagrams. I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. If you can get Quickstart, you can choose one of two delivery options. Unplug the telephone from the telephone wall socket. I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. Excludes broadband faults and broadband network outages. Everything is converted to specialised triple screened coaxial cable. Virgin Media TV boxes need to be connected to a Hub so. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Regards, Steven_L. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. This can sometimes be improved by installing a small device. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Once you have the adapter, you can use it to plug your phone into your hub. This is how I understand the PlusNet system. Account - Cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5211709I ve got a green light flashing from our HUB. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hello. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. Hi @baralasmi, Thank you for your post and welcome to our community forums. Volt. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Security matters. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Account - Cable. Kind regards Jodi. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Dial 17070, then following the prompts. I have only got one rectangular shaped white socket (Shown as below) but it seems old. These 2 phones work fine pluged in via the one master connection that links to second via wireless. We would like to show you a description here but the site won’t allow us. • Access your Hub by navigating to 192. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. This is the easy part, just follow the steps below: Step 1. Amazon product. I assume that on moving to. For much more detail. Sometimes there is no wall box, just a trailing cable. The phone is disconnected from the master socket and plugged into the other end of the adapter. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. 0. " The hub is upstairs as previously said. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. We have tried plugging it into the only box we found it would fit but no luck. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. This is very easy to do and will only take a couple of minutes. Options. Baffled By Virgin Cabling Avforums. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Hi @rds261189. You can contact the Team from this link:. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 168. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. #1. It explains the differences between the old NTE 5A m. Virgin Phone Switchover. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Check the phone is seated in the base unit correctly & powered ON. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. The top “capped” one is marked FM & has been disused since cable went digital. Browse Virgin Media Virgin Media Community. On unscrewing the master socket to check the wiring I noticed one of the wires was adrift, the set up is as follows :-2 terminal blocks:-terminal 1 = blankFind your master phone socket 8 Unplug everything from your master phone socket 10 Plug in your Sky Hub 12 Fit microfilters around your home 14 Connect PC (Windows 8) 16. An LJU5 gives one line with two sockets. on 11-11-2021 10:40. 8 March 2011 at 8:29AM. Virgin Media Quickstart set up. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. I am hoping for some advice on my virgin cable telephone wall plate. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Mobile Your Account. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us. Plug the cables into the Hub. We would like to show you a description here but the site won’t allow us. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Hi team. How to wire a phone extension from a BT Master socket UKBusiness and Residential Telephone Engineers in Uk, West Sussex, East Sussex, Sussex and HampshireThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I think the best way round your problem (if it's an external wall) would be to drill back through the wall where the phone line comes in behind the faceplate join a new cable onto the back of the faceplate and then run the new cable round to where you want a new socket and drill back into the house and fit a new box. Manage Your Account. Or you may be quicker than average! You won’t be involved the whole time. Options. Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. #3. You can also identify a split socket looking at the side. We would like to show you a description here but the site won’t allow us. TV box - 15 mins. 3. We would like to show you a description here but the site won’t allow us. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). . 23/11/12 - 23:50 #14. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. Reply. Hi. Re: Virgin Media Master Socket. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. I have just received and sucessfully installed the Hub 5. Hub 3 in modem mode was Solid Red light and. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. Condition: New. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. These are the parts I could find, they were screwed into the end on the coaxial cable. Options. This seemed to be standard procedure for any phone fault reported. Reply. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. You can also identify a split socket looking at the side. I'm currently renovating my living room, including the electrics. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I am thinking of switching to Vodafone which I know will use the master socket for their connections. 2. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Landline operators in the UK will switch every home phone in the. 4 Kudos. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. Next, connect the power cable. One to power the router up. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. The house I moved to had VM, it has be. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. Answered! Go to Answer. We would like to show you a description here but the site won’t allow us. Plug into the Hub Push the white cable with the black label into the Hub. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. Remove all other equipment connected to telephone sockets. It is really quite simple. Tudor. I don't longer work there. . Jan 4, 2010. the street is enabled for the service. 0 Kudos. NTE5C OpenReach Telephone Master Socket + M3. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. I would. 1. We would like to show you a description here but the site won’t allow us. We have the quickstart pack but sadly cannot get broadband set up and working. There are only two cables connected to the master socket. You would need to plug the main handset into the hub for the services to work, and may benefit from a relocation of the hub, or possibly an engineer visit to run a cable from the hub to the main handset. on 03-08-2020 18:05. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Feed this disconnected extension wire into the VM socket and. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Hello sophieboulter1. Stream from Virgin Media. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Tudor. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. 4GHz change the Wifi Network Name (SSID. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Other broadband queries. cable from wall. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. . Options. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Multi-buy: £8. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Thanks for your first post and welcome to our community. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. In response to Vikki_M. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. If you look into the back of your Hub, you'll see a port. Master Socket Issues And Sd Tests Plusnet Community. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. on 23-12-2022 10:31. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). Turn on and start the Box. • Login with the default login info (on base of Hub) unless you've already updated it. At present most people probably still have one of BT’s older designs, which was a characterless cream coloured box with a removable bottom faceplate and. Tudor. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. Networking and WiFi. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). Hi all, I have been having a look around and not found a 100% clear answer to my question. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. OR Options. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. Unplug the phone and check another phone directly into the main socket ensuring this is. TV box - 15 mins. You can buy a standard 5C MS and just swap the faceplate, which would allow you to plug a micro filter and router into your extension socket again. Step 3. Plug into the Virgin Media wall socket. I've looked for an external box but cannot. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. 7) Test. . Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. Faceplates after second visit. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. On the back of the master socket it has be numbers 1-6, but there are only 4 connectors. 1. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. When my internet is working perfectly I get 66mbps down and 12 up. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. Posts: 166. )In this video, I am showing the sta. Jacopo Member. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator.