Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 0. on 03-06-2023 09:36. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Do: use the Connect app to run a super-intelligent WiFi home scan. Keep the community welcoming for all. Alternatively, you can restart your router via the Virgin. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You should look at getting a better router and use hub in modem mode. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Do NOT reboot the Hub, just let it do it's thing. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. The new fibre phone line is designed to work with the same phones as the old copper line. There was no label in the box but searches revealed that I could recycle via. Dave Snelling. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 3m items, including. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. This may also be called Administration, History, or Logs depending on your router. Everything you need is posted to you. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. on 27-12-2022 12:09. Sky scores 1. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Telling me I need to return my Hub to avoid having a £40 charge on my account. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Click on the “Networking” tab. Step 3 - Label the box – a letter came with the. If the computers are also showing 100Mb/s cables might be the issue. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. How to recycle a Virgin Media router. Turn on and get connected. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. The report, Dialling into 2020, also highlights how. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. - The new routers currently do not have a router mode (at the moment). That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. This may take a. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). Stand your ground when it comes to getting a good router, too. 255. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. com, the comparison and switching service. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. Keep the community welcoming for all. It'll use the management IP 192. Vonage 2nd line. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. 1, sign on and put it into modem mode. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. Click on the “Networking” tab. WiFi Max. Slow performance. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Thanks My Virgin Media makes managing your account easier with all your information in one place. 19-02-2021 14:55. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. “In 2020, we refurbished and reused 1. They provide the functionality via the Websafe function linked above. Forum; Apps. 3m items, including set-top boxes. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. T he current list of equipment which needs returning which is -. Longer internal coax cables are available if placement of the Hub needs to be changed. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Parental controls are a set of tools designed to protect and keep children safe online. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. What's more, one in seven households has two or more. The office-supplies seller has a free electronics recycling program with a long list of categories. Allow the router to reset to its factory settings and wait for approximately 30 seconds. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. 184 Comments. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Is there a way that I can return this? I don't know any of the account details of the former tenant. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. - Not all support team members are aware of this information when providing assistance. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Right now I've. Lines are open 12pm-10pm, 7 days a week. on 13-01-2023 12:13. uk. Laggy web portal. It might flash or change colour when you first turn the Hub on or after a restart. There was no label in the box but searches revealed that I could recycle via. $150 $172 Save $22. (note: the coaxial cable will need to be unscrewed). Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. The power light at the bottom of the device is the only light that should shine if everything is working normally. Redeem Offers. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. I've always had some trouble with Virgin routers restarting, had multiple replacements but it's never fixed it, but normally it's infrequent (once a month at most) so I've just ignored it. Options. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. This latest future-proof WiFi. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. At this point I sent all my equipment back to virgin (2 tv set top box's and. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. on 19-04-2023 16:36. You can also email EquipmentReturns@virginmedia. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. Had a couple of emails one to click for a date to collect old TiVo box and router. The Super Hub 2ac looks almost identical to the Super Hub it replaces. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Home Phone. Router login. In order to use these WiFi routers with your Virgin Media installation you will need to do a. I got a TP Link archer C80 on amazon. Open Login Popup . No, you can keep using the same phone you’ve always used. 8. Follow the instructions on screen to finish your setup. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. There was no label in the box but searches revealed that I could recycle via. How do I open a port on my Virgin Media Hub 6? I have tried the TCP/UDP settings both inbound and outbound in the IP and Port Filtering section in the Hub settings, yet the port I need open remains closed upon a port scan. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. 20 You can use your Virgin TV box remote to control theClick System. Guest Wi-Fi connection. * Call costs may vary. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. 168. Step 3 - Label the box – a letter came with the. . QuickStart, set up and connections. I closed my original virgin media account in late February 2022 approximately. Up to 3 WiFi Pods if needed. Additionally, one in seven households has stored two or more obsolete boxes. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. However, with the Hub 5, Virgin Media might have made a router worth keeping. FAQ. I'm a Very Insightful Person, I'm here to share knowledge. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Please read the FAQ'sI've recently moved over to virgin media 200. The Hub 5 is built from 100% post-consumer. Ethernet cable is faintly easy to hide. on 03-01-2022 18:08. In a single year our connectivity: Supports 708 million credit and debit card transactions. Further exclusions & legal stuff apply. Virgin has published guidance here . SpeedNew to Virgin Media. I do not work for VM. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. If you enable modem mode it will allow you to connect your own WiFi router to your Hub 3. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. Plume supports Ethernet backhaul. Recycle. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. A new secure password will be generated for you. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. The simplest approach would be to return the router to upstairs. QuickStart, set up and connections. The second method is to send an email to Virgin Media requesting a return kit. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). Virgin Media Hub 5 to replace my Hub 3. 06-05-2019 12:19. Most electrical and electronic items can be recycled and. Locate the Reset pinhole located on the rear of the Virgin Media router. It’s constantly broadcasting these signals like a radio station. Connect the Hub’s power cable with the blue tab. com/recyclingkit but this link. Step 4. ” At present Vodafone. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Booking an engineer is easy with Virgin Media. Some. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Account - Mobile. Eventually I got sent a returns box to return my old router, and was told Yodel. In fact, weak WiFi security has nothing to do with Virgin Media at all. co. on 15-11-2022 19:12. The Virgin Tech said the hub is probably knackered. 1 Kudo. Preparing for Landline changeover to fibre. To return your equipment, simply click the link and follow the instructions. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Connect your devices to the new wireless. on 25-11-2022 12:11. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. Virgin Mobile package. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. During a vishing call, you may have asked to download. Our article offers expert tips for improving your router's settings and optimizing your WiFi signal for a. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. In response to fairenough100. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. Browse Virgin Media Virgin Media Community. Y’all are right to be suspicious though!recycle-more. Alessandro Volta. Click on the “> Check router status” button. change to Modem Mode you will need to use 192. Virgin Fibre Areas only. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. If you can get Quickstart, you can choose one of two delivery options. Manage Your Account. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. Great!AX5400. At least 30Mbps download speeds in every room or £100 one-off credit. 16-10-2022 17:16 - edited 16-10-2022 17:20. May 5, 2023. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Due to this, I think an engineer's visit will be required to be on the safe side for you. Cons. I happened to notice evidence of at least some IPv6 back in. Options. 0. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Called to tell them I won’t be at home and will leave - 5075462. The questions look quite generic and we share the same network service. g. The best way to cancel Virgin Media is over the phone. We would like to show you a description here but the site won’t allow us. Further exclusions & legal stuff apply. This means we're helping to fund a network of collection points near where you live, where you can drop off your old kit for recycling,. Excludes broadband faults and broadband network outages. 168. This is because it’s necessary for connecting to the wider Virgin Media network. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. Once you have all the above ready, you’re ready to go. Up to 3 WiFi Pods if needed. In the end, I took a punt and went with Amazon's Eero system. Networking and WiFi. Virgin Media launches its first ever WiFi 6 broadband router. Back a step. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. Reply. Virgin Media; My Virgin Media; Shop;. D01 C9W8. My Virgin Media App. But don't just leave it in a cupboard to gather dust. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. At least 30Mbps download speeds in every room or £100 one-off credit. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. Options. Finally got a new router which is amazing. Mobile. Jhub24. 168. 5 out of 5. Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Step 2: Label your package. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. It keeps dropping connection, very laggy, cutting in and out. The computers and devices you wish to authorise are set up so that. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. In your email, include your address, account number, area code, and other essential details. You’ll be provided with step-by-step instructions on how to set up your new. We would like to show you a description here but the site won’t allow us. Pack up your equipment in the Virgin Media recycle kit provided. It informed me that you provided incorrect information, apologized, and had since collected the items. Now you need to change the Wi-Fi name for 2. Power on the hub and leave it five minutes to settle down . This is the same situation with me. If you've got a Virgin TV V6 box, make sure the standby settings are. They will be charged for not returning any rented equipment that VM want back. This depends on the equipment you want to recycle. QuickStart, set up and connections. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Virgin Mobile. Virgin Media broadband customer reviews. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. 168. All you need to do is type the router IP or default gateway address in the web browser. I still have the. Back a step. At last, save your settings. Information about your Super Hub router and 50Mbits Business Broadband. Visitors will be able to use the internet but will not have access to other devices on your network. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. The older Hub 4 is based on. You can discuss the preferred layout with the VM technician. 100. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. Called 789 and was told to take it to the local dump. Weve been with Virgin for YEARS. Broadband. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. Virgin Media’s mighty Hub brings the magic right into your home. com, the comparison and switching service. Contact your ISP. This may also be called Administration, History, or Logs depending on your router. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. No broadband, no phone. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. . 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Go to solution. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Should all be working. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Thank you japitts. Additionally, one in seven households has stored two or more obsolete boxes. Apps and extras. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. Called 789 and was told to take it to the local dump. 0. Most electrical and electronic items can be recycled and reused – saving natural resources, and helping reduce the environmental and health risks associated with using landfill. A quick guide on how to dispose of and return your old router. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. 168. 168. O2 shop or local council recycle yard. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. I didn't get any information about recycling old router. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. 13-12-2021 15:21. Take a look at your options below. 13-12-2021 15:21. 21 EDT. Release the power button and wait for the router to turn off. . Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. But the part that says you should recycle some old items is wrong. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. Click on Apply to save your changes. Hello, I recently moved into a rented property. Virgin Media has committed to carbon-neutral and waste-free operations by the end of. BT charges for unreturned routers. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. No, you can keep using the same phone you’ve always used. uk. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. 8 million devices – with zero going to landfill. Connect the coaxial cable. Select the correct HDMI input for your box. One option is to recycle it through a certified e-waste recycler. Our processes have been developed to minimize waste and. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). This latest future-proof WiFi. 0.