Users. More than 200,000 organizations use Zendesk to manage IT support. Thanks to a help desk ticketing tool, you oversee and analyze how customer queries are fixed. 30min. Prioritize and assign tickets to improve customer experience. Your job is to implement those controls. Steve is responsible for editorial policy regarding the topics covered in The HIPAA Journal. Its quick to set up and easy to keep track of everything. SaaS On-prem Pricing plans for teams of all sizes. Biologix provides very low cost HIPAA training. The incidental disclosure definition, according to the U. Help desk software plays a critical role in responding to these technology emergencies, allowing proper tracking, management, and escalation of IT issues as needed. An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide; Multiple service desks for its internal IT help desk and customer service organisations; One-week deployment for a geographically dispersed workforceThe best IT help desk ticketing systems include several components, such as the following: A single centralized system for all requests to facilitate quick resolution. For example, Hiver allows you to assign all incoming customer queries to support agents and ensures no conversation is missed. This includes ensuring that only authorized individuals have access to PHI and that all PHI is properly safeguarded. A good Help desk software ensures a faster and. Help Desk systems can contain a lot of automation. Zoho Desk is. The help desk ticketing system from Help Scout can support large teams with more than 500 users but also. It is recommended to have a locked down server and use server software if you need to maintain hipaa compliance. The Ultimate List of HIPAA-Compliant Software Platforms for Hospitals, Clinics & Healthcare Entities. Both help desks and service desks aim to resolve tickets within an expected timescale and have to meet KPI and SLA requirements. Decrease your team's response times by an average of 30 minutes. It ensures that all interactions with patients, whether through email, chat, or phone, adhere to HIPAA regulations and safeguard the confidentiality of PHI. 1. Ticketing systems automate the process of cataloging requests for compliance, and turn them into tasks to be completed. First off, with HelpSpot you can transform emails into living documents, track each and every ticket, and fully open. Cyber Defense & Security Incidents – STORM. Zoho Desk is a trouble ticketing solution for help desks and has capabilities like omnichannel support, self-service, service level agreements, and sentiment analysis. HIPAA Security Documentation (Complete Pack)Ensure employee compliance When developing compliant safety measures, consider: Size, complexity, and capabilities Technical, hardware, and software infrastructure The costs of security measures The likelihood and possible impact of risks to ePHI Visit . Integrations. WestFax is HIPAA-compliant. Gone are the days where patients had to wait for a long time to even get an appointment. Built for large enterprises. A HIPAA-compliant help desk also has procedures in place to ensure the timely and accurate destruction of PHI. Available as a cloud SaaS solution or on-premise help desk software. Rather than staff a call center full of help desk resources or rely on emails to help resolve issues, most organizations implement a ticketing system to keep IT in the know and on the job. The. Help Scout for Good is a program for non-profits and B-corps. ”. However, ensuring HIPAA compliance with live chat is a complex task that requires careful planning, implementation of security measures, and continuous monitoring. 3. Great customer support should be tied to the customer—not the computer, fancy headset, or even a particular day or problem. Penalties for HIPAA violations fall in four tiers: Tier 1: These violations are unintended, and the organization is unaware of the issue behind the violation and could not reasonably prevent it. The ability to consolidate all communication allows a limited team to efficiently address IT support desk issues. Customers, whether internal or external, are calling and, in most cases, sending support tickets via online forms and Live Chat. These tools help your customer service agents resolve consumer problems while maintaining a human touch with them. When we reach the customer service department, they use help desk software to manage our questions. Attributes: Track info about tickets with built-in, and custom, attributes on each ticket. It offers a help desk, ticketing system, and knowledge base, making it a comprehensive solution for customer support. Giva's HIPAA-compliant cloud solutions can assist any behavioral health and substance abuse organization, or private practice psychologist and psychiatrists by providing customer support and case management software. human alert verification: Ability to automatically assign SOP to an alert: YES, system drivenFaxBetter andcompliance. Best email ticketing system for teams that want to use the same tool for personal and shared email management. These ticketing system gems are poised to elevate your customer support team prowess. You want a help desk platform that meets or exceeds the U. 92%. Using it, you can handle tickets, resolve issues, manage assets, and all that other stuff. HIPAA - Jira Service Desk. Use of a Help Desk ticketing system; Experience in a managed services provider environment is a plus. A good example of this is when a nurse creates a ticket relating to a patients record in an EHR system. Refer to the infographic below for more details on each tiered category. State Information regarding EMS and HIPAA. It is also important to ensure that all devices that can access a network with PHI are known by the organization and are given. Regular email is not HIPAA compliant and cannot be used to discuss patient matters between staff and doctors. Track and prioritize incoming service requests in one shared inbox that keeps your team organized and your customers delighted. Book a demo. It is hosted on the vendor’s servers and accessed through the internet, offering several benefits for businesses. 2. It applies to every type of health data: digital, hard-copy, even spoken conversations. We'll save you a little time and point out the key reasons why this hosted help desk software is different from the rest: It's Affordable - Our monthly fee is only $29 when you choose the cheapest plan. In the agent portal, teams process tickets and requests from customers (internal or external). OnPage is a SaaS-based incident alert management system that can be easily integrated into incident management tools and hosted in secure, SSAE-16 compliant hosting facilities across the U. Intercom. The Best Help Desk Software Deals This Week*. Discover how Giva exceeds the key elements of HIPAA compliance. Tata 1mg ‘delivering’ wonderful CX with Kapture. Hiver – A Robust Help Desk Ticketing Systems to Streamline Customer Support. Today, a trouble ticketing system is often a cloud-based Software-as-a-Service (SaaS) platform that helps businesses manage and improve customer interactions using trouble tickets. Zoho Desk provides custom views and Work Modes that automatically organize tickets based on time due, priority, CRM status, and more. ProProfs. Our Priority. A good ticketing system collects incoming support requests from all the channels. 73 / 5 (Software Advice) Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. Non-profit and startup pricing. It has a long list of. It is important to note that not all of the necessary controls to make Zendesk HIPAA compliant are standard with the software. Ticketing System. End users can also access self-service options, like the FAQs and Password Reset, and other. ServiceDesk Plus. Reduces staff turnover cost by ensuring that your organization's knowledge does not walk out the door. A ticketing system to track IT requests and incidents can now be used to track health insurance claims, health records like lab results, and more. What is a Ticketing System? Benefits of Ticketing Software for Support; Giva: Best IT Ticketing System; Giva: Best HIPAA-Compliant Ticketing System; Free Ticketing. What is a HIPAA-Compliant Help Desk? A HIPAA-compliant help desk is one that ensures the security and confidentiality of protected health information (PHI). The best ITSM tools & IT system management software. HIPAA Security Documents Menu Toggle. Best Budget: Spiceworks Cloud Help Desk ». Jira Service Desk. Agent Program. 11. It is especially important to have HIPAA policies and procedures that keep track of all these devices. Bring customer conversations across email, Twitter, Facebook, website, and your support portal into a single view. A help desk tool with asset management functionality tracks IT assets efficiently, including issue history, while monitoring the device’s life cycle. HIPAA compliant fax accessible via any device using our modern web portal, fax-to-email, faxbridge connectors, or our infinitely scalable fax API. Approximate duration: 45 minutes. Therefore, we have seen improvements to the sales system and many advanced features. Reporting analytics for root cause analysis to eliminate systemic problems. The ideal choice will remove as much friction as possible, leaving more energy for helping customers instead of fighting tools. Giva HIPAA-Compliant Cloud Help Desk Software Giva's HIPAA-compliant cloud help desk software protects electronic health & medical records. Leverage a range of advanced ticketing systems, including ServiceNow, Jira ticketing system, CyberArk, and MyHPSupport, to efficiently address technical challenges. HITRUST developed and sustains the CSF, which functions to coordinate standards set by HIPAA along with others, such as PCI, ICO, and NIST. Experience less back and forth and more resolved tickets. Free Trial Book a Demo. Mobile App Security. Agile change enablement and Scrum principles help IT teams to rapidly update and maintain their IT infrastructure that. It will automatically route and assign every ticket to the right person in the right department. S. With eFax Corporate deployed across your organization, your staff can securely fax by email from any Internet connected device including desktops, laptops, tablets or smartphones. Pricing. This is a Cloud-based service desk solution that provides a central contact point for your Help. Easier than your inbox . All access to our cloud help desk software requires secure login credentials. An ITSM Ticketing System is a centralized platform designed to streamline the management of IT service requests, incidents, and problems. Collaborative troubleshooting with multi-monitor support. Their help desk version is free (powered by ADs). The cloud ticketing system has nearly similar features to the desktop version. Sentiment Analysis: Zia, an artificial intelligence from Zoho Desk, analyses and tags help desk tickets before your agents get to them. Best for Ticket Management and Tracking: Zoho Desk ». The single most critical difference between LBi HR Help Desk and more generic IT help desk systems is the concept of confidentiality. DSM is a HIPAA-compliant, encrypted email system that has been developed by a workgroup of State and Federal entities sponsored b y the National Coordinator for Health Information Technology; it is intended to facilitate sending personal health information (PHI) between HIPAA-covered entities. You can also check if the software complies with compliance requirements, such as GDPR, HIPAA, or PCI. Web and mobile apps for access anytime. training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient. Mighty. One. Mobile ticketing system. Security compliance: Onboarding and termination integration: Tier 1/Level 1 Support: Live Eyes on Alert Dashboard: YES, 24/7, at least 2 people: Alert Review: YES, automatic alert classification by the system: Alert Handling: Within 10 minutes. These changes mainly allow disclosures for treatment, payment, and health care operations. HIPAA Requires eFax Corporate Delivers; Access Control: Requires covered entities to “Implement technical policies and procedures for electronic information systems that maintain electronic protected health information to allow access only to those persons or software programs that have been granted access rights as specified in §. Pricing Starts At. Live chat has the potential to revolutionize communication within healthcare organizations, providing convenient and. Sysaid — Free Trial. Salesforce — Provide Effortless Customer Support. Help Desk Ticketing. HappyFox. A number of help desk ticketing system solutions are available to perform these tasks, in desktop formats and as mobile. Help desk software. The Zendesk Suite is the simplest way to get up and running with everything your team needs to deliver seamless support across channels, at great value. HIPAA compliance offers multiple advantages for customer service, including: Trust: If you handle customer service in-house then adhering to HIPAA regulations helps foster patient trust. API: create applications, integrate data and interface between your business systems and your SolarWinds Service Desk account. It provides instant visibility and feedback on incident status, tracks alert delivery and ticket status, and offers solid reliability, ensuring critical. It is important to understand the HIPAA rules surrounding telehealth video platforms. Ticketing tool is very efficient and easy to use. SolarWinds Service Desk was written to ITIL standards. Zendesk — Zendesk Offers Top-Rated, All-in-One Customer Service Software. A lot of the advanced features of other ticketing systems aren't really needed by us and/or would require more admin work managing the system. Requests come in via email, live chat, text-messages, phone calls - all go into the same storage, where help desk agents can add their responses and keep track of tickets. The scope of BAA is limited to Freshdesk,. Help Scout: Best for ease of use. Live chat and real-time customer support; GDPR and HIPAA compliant; Pros. Although Giva does not have a product in this market space it is important that our customers understand the rules and to prepare. Popular Articles. While the differences between the free and paid editions are still substantial, the free plan itself is surprisingly generous. Create a rating system. Data Center Security. But ultimately, it allows creating an appropriate. For instance, Giva's trouble ticket software is a component of our cloud-based help desk solution. Serv-U FTP Server 14. In this article, we will discuss the top 10 HIPAA-compliant help desk software to streamline patient communication securely while also improving patient support. LiveAgent supports multiple channels including voice, chat, and social media. It offers fully functional ticketing system and call center solution to address the issues of the customers. AI-powered systems never. Personalize patient care by accessing previous conversations, appointments, medical records, and treatment notes in a single glance. Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing system aimed at helping businesses stay ahead of the digital curve. WestFax offers a HIPAA-compliant fax service to government bodies, healthcare providers, and financial organizations, delivered through a 100% cloud-based platform. Under the Zendesk business associate agreement, the following minimum security configurations must be put into place for the software to be. Customer, employee, maintenance, administrative requests: Mojo tracks everything. HubSpot’s free plan is completely free, and not a trial plan. Work with your customers on their projects and tickets in one unified platform. Freshdesk is an intuitive and powerful help desk ticketing system used by teams of all sizes to deliver fast and contextual support. The parent-child ticketing system is a standout feature, breaking down complex patient queries for quicker resolution. Freshdesk offers four plans: Free, Growth, Pro, and Enterprise. Eliminates need to buy, install or support separate knowledge database system software. 2. Image credit. NHTSA as a “Public Health Authority”. Get started in minutes at a fraction of the cost. The above steps will get you started using Smartsheet as an IT ticketing system with the Help Desk Ticket Tracker & Form template . track, and manage internal IT support tickets or service requests. 6. HappyFox Help Desk Ticketing System. We can also help healthcare organizations deliver self-service in a HIPAA compliant way, so patients don’t need to wait for a human and can get quick answers to questions or book appointments easily through a bot. Ticketing system, self-service portal, knowledge base, password reset, remote control, and more;There is no specific document that qualifies HIPAA. 2. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs. Make sure the help desk. Here are some of the best HIPAA-compliant software products that can support your growing medical practice. Since the helpdesk software uses email to send out notifications to agents and the end-users, you will have tweak it a little bit. Try Jira Service Management. There's a video library that will enable you to learn Giva's service desk ticketing system in less than 1 hour and deploy Giva in just a few days. Ent Service Desk – $60/agent/month. HIPAA-Compliant Chat and Email Communications. Enhanced Security Posture Improve security hardening scores from 51% to almost 80%, and MITRE ATT&CK coverage to over 86%. Helpy Pro software running in the private cloud is secure from the ground up and designed to help you comply with tough data governance laws such as the HIPAA, GDPR and CCPA. Complete ready-to-implement compliance ISMS solution according to ISO/IEC 27001. Collect problems/resolutions in a consistent format for a knowledge base. Once a Ticket is determined it needs to go to the doctor, then the doctor can correspond via the ticket system directly with the patient. To make your chat both HIPAA and PCI compliant,. If you are looking for a lighter solution, check out our Support-only plans, starting from. It provides a centralized platform for customers or users to submit support requests and for support teams to manage and resolve them. Fax server technology is a secure method of. You can create tasks from tickets which is nice, you can merge tickets, and you can create custom pages and forms (like a new user request form for example. Kanban view to manage tickets. It can be used to track alerts from failing hardware or software. 5. Salesforce — Provide Effortless Customer Support. It offers an easy-to-use and efficient way to structure customer support by giving customers the ability to submit tickets with relevant information, allowing them to be answered quickly and accurately. Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Jan 25th, 2017 at 10:57 AM. You can find most of the information in the HIPAA Compliant Helpdesk Software article on our website. Compliant Observant of data protection rules, including the CCPA, HIPAA, and the GDPR; Workspace customization offered by Zoho Desk is compatible with every sector, company, and division. Now, time to get fancy and make things easy for you and your team: easily set up rules to control just how tickets are handled in your help desk. They may not even realize they are posting info that should not be outside of the EHR system. With the development of many software applications and web-based platforms, it is now easy to access healthcare facilities and information electronically. 1. I have heard/read that our edition doesn't comply with HIPAA and we plan to move to datacenter instead under AWS (according to our researches). User Satisfaction. The Audit Checklist has 46 Compliance audit Questionnaires. At Jitbit, we take security very seriously, and we are focused on improving it every day. A good ticketing system collects incoming support requests from all the channels. Best help desk ticketing system for teams that need a central place for customer and IT support requests. It includes features like ticket management, asset management, automation, self-service, SLA tracking, and reporting. In this tutorial, you will install OTRS Community Edition on your server and set up a simple help desk system. And for good reasons, this desk software for healthcare is not only popular but has a few unique features. Jitbit ticketing system is one of the few fully HIPAA compliant help desk apps. So, it is a really good ticketing system and a great management tool for employees. This information can be used to optimize chat workflows, identify areas for improvement, and enhance the overall customer experience. Work with your customers on their projects and tickets in one unified platform. ProProfs Help Desk’s pricing plans are as follows: Essentials — $10 per user, per month. In just a few seconds, you will be redirected to your app. The system usually includes a user-friendly interface that allows customers to submit. SolarWinds Service Desk HIPAA and HITECH Overview and FAQ. TranscribeMe: Best HIPAA-compliant transcription software. The Best Help Desk Software Deals This Week*. Understanding of security principles and best practices; Experience working in HIPAA, NIST, or PCI-compliant environments is a plus. Since it has been built on the same platform, this solution connects seamlessly with the company’s popular project management system—Jira Software. Step 4. Sysaid — Free Trial. Fortunately, Helprace is a help desk and ticketing system that. Understanding HiPAA and defining policy is not a sysadmin job. This is of no wonder since its free package. Image source. Trusted by behemoths such as Mayo Clinic, Aegis, and Summit Healthcare, the HelpSpot service desk is a tool done right. It’s as easy as it sounds. Once you have your tool set up, you need to follow several best practices to ensure your software works in the most effective way. Audits typically start with a request for documents and data. Reduces support costs by capturing lessons learned from previous service requests. Compare Freshdesk and HIPAA Compliance Software based on features, pricing, verified reviews, integrations & more. Additionally, with Splashtop Enterprise you get an all-in-one remote support solution for today’s IT and helpdesk teams. Managing a support team’s workflow. Of course, the requirements gathering process may become a challenging task. Giva's HIPAA-compliant data centers have a comprehensive set of documented policies that have evolved in accordance with security standards and best practices. Main Menu. 95/month (30-day. Atera is an all-in-one software for managed service providers (MSPs) that combines remote monitoring and management, professional services automation, and remote control & support – all in a single platform. 1. Our IT department is responsible for correcting clinician errors created in. Home of HelpDesk Ticketing system, Macro Recorder and more - Jitbit Software. The short audio lessons and quizzes are paired with an FAQ and HIPAA toolkit. You can also quickly change default settings that come with the trial account. Organizations handling protected health information need a HIPAA compliant help desk. HIPAA Security Documents Menu Toggle. Help Scout. ProProfs’ help desk is great for both customer support and IT teams alike. ClickUp. 24-7 customer support phone line. What is a HIPAA Compliant Help Desk? Help desks are an important part of running any business, but as a business working in healthcare it is important to keep. The Personal Information Protection and Electronic Document Act (PIPEDA) is Canada's federal law on patient privacy (Canada equivalent of HIPAA). 4. SolarWinds Service Desk servers are hosted with Amazon Web Services (AWS) in the USA, the European Union, and Australia, a secured, durable technology platform with industry-recognized certifications and audits including PCI DSS Level 1, ISO 27001, FISMA Moderate, FedRAMP, HIPAA, and SOC 1 (formerly referred to as SAS 70 and/or SSAE. Generally speaking, a free ticketing system allows an organization to answer questions and provide service to their customers. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp. Automate customer support workflows. SysAid’s Self-Service Portal gives your ticketing system greater reach. Zoho Desk is a trouble ticketing solution for help desks and has capabilities like omnichannel support, self-service, service level agreements, and sentiment analysis. We are in the middle of HIPAA compliance process, and We are using Jira Service Desk Cloud Edition as our Ticketing System. Ticketing systems and help desk software for customers and staff. The PSA system should be set to receive all such requests and automatically log a ticket for the issue. It's Fully Loaded - Our Helpdesk has everything you'd expect from a help desk software. Cyber Security Guidance Material for information about:What is HR Help Desk Software? HR help desk software a. Learn how OneDesk provides solutions across a variety of industries, teams, and more. HubSpot Service Hub is a help desk software that helps you manage seamless support. It is possible to use G Suite in a way that violates HIPAA regulations. When you sign up, you get access to tools like a shared inbox, a knowledge base tool, and chat capabilities for managing support requests. a HR Management Software or HR Ticketing Software is a platform that human resources can use to improve service, track users’ requests, and reduce costs. What holds most providers back from deploying this tech is an overall misunderstanding of what is. Disable HIPAA compliance . TranscribeMe uses advanced AI technology as well as professional transcriptionists. If you’re a third-party vendor HIPAA compliance allows you to work with hospitals, doctors, and other medical entities. 7. The changes, originally expected to go into effect in March 2021, were delayed in April 2021 by the. No software downloads. This document outlines the requirements of in terms of faxing protected health information and how FaxBetter, an easy-to-use cloud-based fax service, can help health organizations to comply with HIPAA’s regulations for information flow and exchange. What is a Ticketing System? Benefits of Ticketing Software for Support; Giva: Best IT Ticketing System; Giva: Best HIPAA-Compliant Ticketing System; Free Ticketing System Software; Best IT Help Desk Ticketing System; Trouble Ticketing System; Best ITSM Incident Management System; Best Email to Ticket System; Tsunami Ticketing™ for Emergency. with self-serve support. Great customer support should be tied to the customer—not the computer, fancy headset, or even a particular day or problem. Awesome Support is a popular WordPress ticketing system with extensive features. HelpyRegular review and correlation of event data through merging and archiving of events from multiple systems and separation of the most critical 1% of activities from useless 99% of noise. Zoho Desk also has two mobile apps: the Zoho Desk app for agents and the Radar app for managers. S. While HIPAA is an act that details standards for compliance, HITRUST is an organization that helps you achieve those standards. Security Controls. Your trial account is already configured with common default settings, so you can get stared right away with our ticket management system. Zoho Desk is a user-friendly help desk solution that centralizes communication across multiple support channels, including phone, email, live chat, SMS, and social media. ManageEngine's parent company, Zoho, serves the clients who are in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This is where a powerful multi-channel help desk like Hiver comes in handy. A HIPAA audit evaluates compliance of a covered entity or business associate with the Health Insurance Portability and Accountability Act (HIPAA). Data Backup Plan (R) - §164. Here are some key aspects of a cloud. We can also help healthcare organizations deliver self-service in a HIPAA compliant way, so patients don’t need to wait for a human and can get quick answers to questions or book appointments easily. SolarWinds Service Desk is one of the few cloud-based application providers that signs HIPAA. The platform is built for. When we reach the customer service department, they use help desk software to manage our questions. Giva is HIPAA compliant and implements each of these safeguards and more with their Key Elements of HIPAA-Compliant Cloud Help Desk Software for Electronic Health & Medical Records. That is why Self-Hosted, or HIPAA compliant cloud help desk systems are absolutely crucial. HIPAA is the US law that regulates how all healthcare information is used and shared. Happyfox is an online ticketing system that encourages smart workload management. Freshdesk is a multi-use help desk that’s good for larger teams, especially those in a call center setting. OTRS (originally Open-Source Ticket Request System) is a service management suite. Step 4. com. Patient privacy must be protected and secured at all costs. Giva HIPAA-Compliant Cloud Help Desk Software Giva's HIPAA-compliant cloud help desk software protects electronic health & medical records. View every service issue and customer detail in one place. 6: Set ticket rules. Whether you're a healthcare provider or handling medical billing inquiries from patients, Freshdesk has got your back. Best for IT Help Desks. Support tickets are extremely effective and efficient because they give organizations a structured way to handle customer inquiries and issues. The company backs itself up with robust. It is a system for collecting and managing help desk requests. Customers have questions and concerns about the products and services they purchase and want to speak with a live person. Main Menu. On the positive side, there is an email to ticket feature that is easy to set up and managing tickets is easy. REDCap is server software. An IT ticketing system is a tool used to track IT service requests, events, incidents, and alerts that might require additional action from IT. 1. OSTicket. On Zendesk, agents can assign issues, prioritize tasks, and create automated workflows, among other support tasks. Help Scout is an easy-to-use customer service ticketing system that can help your team get started in no time. Associate problem tickets with IT assets and track the history of asset service requests and complaints. The National Highway Traffic Safety Administration published notification in The Federal Register to inform hospitals and other health care organizations of its status as a “public health authority” under the medical privacy requirements of the Health Insurance Portability and. Zendesk — Zendesk Offers Top-Rated, All-in-One Customer Service Software. 12+ handy tools to remotely resolve issues in lightening speed. HIPAA Compliant IT Ticket Systems Customer Service Ticketing Reporting Analytics Compliance & Security Certificates Integrations ITIL Mobile All FeaturesTop 11 Freshdesk Alternatives for 2023 (Ranked & Rated) 5. A HIPAA-compliant help desk is one that ensures the security and confidentiality of protected health information (PHI). Zendesk for Service: Best for customer service. Create a rating system. Product Description. SaaS (recommended) Self-hosted (for your server) About. Support ticket systems automatically organize and prioritize customer inquiries, helping support teams to address the most critical issues first.