Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. Thanks @jbrennand, I have checked and my hub 3 doesnt work. Logged into hub 5 to put in to modem mode to install mesh. White Wifi Pod not showing on VM Connect and the light is flashing - what should I do? Try calling the equipment activation number they may be able to help. Aware that this could be a software update, I left it for a few hours. Phone 1: Solid green A phone is connected and registered. The "compensation "timer" can also be started on this number if appropriate. Hub 3 flashing green power light. First installation and flashing green light. The Virgin Media Hub 5 light at the front let's you know what is g. 0. Our internet connection is working though, generally 40mbs - yes it's slow but is quite normal for us. The power light will remain on. Customer Support are on 150 or 0345. Troubleshooting Connection Issues on the Virgin Media Hub 5. Stream from Virgin Media. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Now, if you notice that the internet LED on the Virgin Media Hub is flashing green, but there’s no internet, this is because the Hub is downloading firmware automatically. 2. Green Flashing Power Light: Your Hub is starting up. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. BrianTechnically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. The white light at the bottom of the router will then intermittently flash before stopping and remaining on. Tudor. If the Blue light is on then the Connector is running normally, it's sending or receiving dataPlease wait a few minutes and then try restarting your router. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. In order to have this rectified, we'd need to. 2) Then also try the “free & automated” Service Status number - 0800. Got up this morning and green light flashing on Hub 5. Any help would be great. Doesn't matter where I plug it, near or far from the router. Make sure you are plugged into the yellow port on the Boostbox. Got to 3 out of 3 and then box restarted again. We moved our TV this morning and when we switched the TV and broadband back on an hour ago the broadband has been flashing green and no WiFi. A green light signifies that the Hub is in modem mode and isn’t sharing WiFi. Virgin Media Hub 5 WPS Light. Page 25 The Broadband light blinks green for a long time, then turns red • The gateway may have failed to synchronize with the service provider network. I tried severa reboots and hard resets with no luck. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Options. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Don’t switch the router off until they stop flashing or you’re asking for a world of pain. 0800 953 9500. Networking and WiFi. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. No downtime reported in our area either. In your Stream kit you’ll find everything you need to get the Stream box up and running. Green Light. 5x red flashing light. If the Blue light is flashing then the Connector is resetting, synchronising or sleeping. Check with Area faults on 0800 561 0061 or if you have a VM landline 150. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. It might be due to a local issue. Switched on and off. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. I couldn't call Virgin for help due to the signal where I live being down the past few days and could continue to be down. Brand new to virgin today. Next to the TV not behind it. That is 8 hours 30 minutes of flashing green light. I’ve reset the hub and checked all connections countless times and still nothing. 1) Call the equipment activation number and see if the Hub has been activated correctly on your account. Check the power point is switched ON and works. on 02-05-2023 20:46. Flickering green: Data traffic is passing to or from a device using a wireless connection. Virgin Media services are only available in eligible Virgin Media network areas. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. It’s frustrating when your internet connection drops out—especially at a time when you need it most. If the Internet is working, confirm the device is set up correctly and CellSpot is plugged. Blinking green service light. Some users on the Forums are reporting days to complete for whatever reason. This includes: The Stream box. I have contacted customer support who assured me that 'everything looked fine from their end' but everything is NOT fine. Sign in . As above, nothing new my end and resetting etc does nothing. On the side panel, you can see the WPS button. On a Hub3/4/5, you could first try separating the SSID's of the 2. Late Saturday night the internet started to drop. . it used to work fine - now nothing. We get a constantly flashing green light, which means it's trying to get an Internet connection. The internet is not working at all. 2) Then also try the “free & automated” Service Status number - 0800. 2. 1 ACCEPTED SOLUTION. SpeedHi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. virgin media hub 3 base light flashing greenis unturned crossplay xbox and ps4. I have checked the service status in my area and it says no issues. ” reset it with the reset button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. Its been an hour that my internet stop working. Virgin Media Community; Broadband; Networking and WiFi; Red light; Options. Thanks for your help. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Options. can please look into this. To reset the remote control address: Hold down the Pause and TiVo buttons for 5 seconds, until the red light (amber light for Premiere remotes) on the remote comes on. Options. . Sorry to hear of the red light issue on your router. Rebooting does not change anything. We have a flashing green light, and a solid green WiFi light. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Virgin Media Community; Broadband; Networking and WiFi; Wifi - light constantly flashing, no conneciton; Options. We’ve just moved into a new student flat, which was confirmed to us to be Virgin compatible as previous tenants have used Virgin here , however after the initial setup there is a green flashing power light and a solid green Wi-Fi light, but the Wi-Fi is available to connect to, but when the power light goes. 02-02-2023 02:25 - edited 02-02-2023 02:25. Hub 3 green flashing light. This flashes during set up, and then stays green for 2 minutes when you're done. Re: Repeated Broadband outages - 17 times since April. For your hub and what you've said; Red light. I scheduled an appointment for the first available slot, ie 16th Sep, today. The most useful and up to date info comes from the 0800 561 0061 number. Options. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. There are no LEDs lit up Only a White/Clear Power Light Is On Blinking Green Light Red Power Light Is On The Power Light Is On And WiFi Light Is Blinking Green Clear Power Light On And Internet. Damaged cables are generally due to physical decay over time- especially if your router is aging. Are the Booster pods free? Virgin Media advises these Booster pods come at a charge of £5 per month. Have rebooted a couple of. Virgin Media. No virgin socket in QuickStart, set up and connections yesterday; Green light flashing, set up in QuickStart, set up and connections yesterday; Flashing green power light and solid green Wi-Fi light in Networking and WiFi Monday; Internet down/Restart between midnight/1AM in Networking and WiFi Sunday; Broadband. Community; Volt. [MOD EDIT: Subject title changed for clarity]This light will only appear when connecting a second pod. Stay safe online. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. flash when the Hub powers-up, it then stays green for a couple minutes before turning off completely. On Hub 3 a flashing green Wi-fi icon could mean the router is. Flashing Green & Red = possible power cable issue. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Networking and WiFi. Then, log into your hub settings using your login details. Troubleshooting the Flashing Green Light on the BT Hybrid Connect. this problem usually occurs after a fresh installation with virgin when you get all three (broadband, phone and tv) installed. Options. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. If the light is red, it means there is an issue with your internet connection. Restart the hub by removing the power cable and then reinserting it. It just means that there are activities on it. on 20-09-2023 09:55. The Virgin connect app just says no pod detected. None. still no joy! any guidance would be appreciatedInternet provisioning state US only Partial Service (No Boardband) Lost broadband last night, done all the usual stuff and added 10mins to all the power-down and resets etc. Try a 60 second pinhole reset and don’t reboot the Hub. you need an engineer to sort it from virgin. Check it's plugged in. It isn't on during normal use, but turns red if there is a problem. It can take 10 – 15 minutes for the light to stabilize. The Virgin Media Hub is a decent home internet router that works very well for the average Virgin Media Broadband user. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Telewest wall socket: no visible power to be switched on. Next, press and hold down the backup button on the Sky box itself. Virgin Media Hub 5 Light Status Overview. 0, next to where you connect the power cable is a small power switch. Try a pinhole reset using the hole on the back of the hub (which. This leads to a flashing red broadband light. Sometimes it's solid green and then starts flashing then goes s. on 07-01-2023 13:02. It will also flash when the Hub is downloading new. We would like to show you a description here but the site won’t allow us. Options. The 150 Virgin phone message says there is a complex fault in the area. Available with M50 broadband or faster. Options. We would like to show you a description here but the site won’t allow us. After that, reconnect it and check to see if the broadband light has changed from red to green. Router Green Flashing Light. All seemed to be going fine however once the internet light started flashing green, it hasn’t stopped! Both the main light and wifi light are solid green and have been for hours. The Stream remote. Hey folks. It may be stuck in an update loop. I presume you are referring to a 'message waiting' indicator on the phone which is flashing (even when you have no messages). (1) the “check service,”Area status webpage" (link at top right of this forum) (2) the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I never had to do this before. Use the number buttons to enter 0. Thanks for this. Hi, I have have had my Virgin Media hub delivered earlier today, however after setting up am only getting a green flashing light. Event Type Code: 5; Chan ID: 33; DSID:. After many resets the broadband would start again then a few hours/days lose the signal. I have it once evry 3/4 months. Speed. Would anyone know how to sort a green flashing light on a hub 3–sadly impacted on TV, broadband and Phone, so total loss of service , a flashing green light at the bottom of the hub and no technician available for 5 days! In the run up to Xmas. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. This is your VirginMedia router’s way of showing you that a connection is being attempted. I went out for 2 hours and came back to a flashing green power light, a flashing green internet light and solid green WiFi light. Going to contact us link takes you through the same loop, diagnostics then blank page. If there are no issues it would be best to check our WIFI pod help page here. Internet Light. Open your internet browser and navigate to 192. Restart gateway. No. WiFi Light. 1 ACCEPTED SOLUTION. I need to determine if it’s this external issue or not related and the router has an issue. If you're worried, flick back to router mode, see what colour it is when it comes back on line. 2. and they will advise you if they know about the outage. It’s now 8:29pm. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. It is now a solid light green not dark green. Suddenly this morning we have a green flashing light with no internet. Spoke to Virgin and they undertook some checks and advises that the modem is trying to. Flashing White. Options. Tudor. Blue flashing light, no amount of resetting or restarting is fixing it. It's. Any ideas to get th. The WPS light indicates the status of the Wi-Fi Protected Setup. The connection dropped today and was in and out for most of the morning. HUB base light shows green flashing light, WiFi works fine (green light), but there's no internet connection. My TiVo box tried to run an update. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213 Browse Virgin Media Virgin Media Community My pace router power light keeps blinking green and red and orange? Flashing green light on virgin router. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. This means that the Hub is on, but your WiFi isn’t. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Away from large bodies of water (e. Hi, Having issue with the router with wifi symbol showing solid green and flashing green bar at the bottom. How to pay my Virgin Media bill. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. customer support not sure what the problem is. my wifi went down suddenly last night and hasn’t come back since. Hi I have had the same issue. F011072779) in Networking and WiFi yesterday; Broadband Flashing Blue Light in Networking and WiFi Tuesday; Account Not Activated After Activation Date. Thanks for posting and welcome to the community. 1 shows wireless is fine but internet is not - “No RF signal detected”. Unplug the power connection to the gateway for 15 seconds, then plug it back in. Mumfordd04. Reset the hub and see if that works. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. I’ve just arrived back home and the WiFi light on the hub is on green, but the main hub light is flashing green. in Virgin TV 360 a week ago; Virgin 360 remote has become unresponsive in Virgin TV 360 a week ago; Faulty box on set up in Virgin TV 360 2 weeks agoCheck in 2 places. The arrows sign is flashing green whilst the bottom light stays a solid green and then when the arrow sign stops flashing the bottom light flashes green. After a few moments of this, the broadband will then turn red and start flashing before turning solid green again. This means there’s an issue with the cable connections. When the router goes through its self-diagnostic mode during every boot. Hi Thank you for coming back to me via private message and confirming your details. Dlink router no showing the green light , whats the prbm? On my bigpond netgar cable home network gateway cg3100d-2bpaus the down stream light is flashing green, the power light is green and the wifi light is Flashing green arrows. Networking and WiFi. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Connect your devices to your WiFi, find or reset your WiFi name and password. Networking and WiFi. Stopped working about 11pm and hasn't worked since. Just let it sit for about 10 minutes to sort itself out. USB: Not used. BT Halo help is here to provide support with your BT Halo service. Still no connection and flashing green. Sounds like the cable is disconnected either in the Omnibox outside, or at the street cabinet. 1 ACCEPTED SOLUTION. If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Blinking or red. flashing green arrows on virgin hub 3. on 14-06-2023 17:56. If the light is red, it means there is an issue with your internet connection. 2. 5 Gbps LAN speeds. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. Options. I'm a brand new customer to Virgin and I just received my Home kit today. Power off the Hub 5 as it is already set in modem mode. . I have had a green flashing light on my broadband router I have followed the steps provided by Virgin check cables reboot ect ect but nothing. Last few weeks, wifi constantly dropping out - hub light is yellow not green. Wi-fi smart tv finds the virgin mifi in the network scan, asks for wpa-psk. . HUB 4 broken. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I came home to a Flashing yellow or green led Light . The wifi won’. A slow flashing green light. I'm on a Superhub 3. It’s possibly not been activated. Hi. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. Diagnostics dead end. In some things Virgin sucks. Broadband. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Need internet back asap as I work from home and also stream part time for sources of income. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. FTTP New User Install Experience QuickStart, set up and connections. If after 5 minutes do not have solid green light (s) then need to call 800. am having to use mobile! I have followed the reboot protocols from the instructions in the box. To address this problem, follow these steps: Turn off the router. . Solution: loose connection somewhere along the way to the street box. In Router Mode the power light should be white. Green, flashing: The router is searching for a downstream frequency on the CABLE connection. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 2 Internet Light. On our wavelength. If something else is happening, don’t worry just give us a call on 202 from an O2 mobile or 03448090202 from a landline. and tells you of more local issues down to street cab/ postcode level. I don't really care that the light is orange, what I do care about is VERY poor WiFi. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. The initial few days internet was fine, today suddenly the Hub light went green. Hub goes a solid red colour to flashing green light, then after 5 or 10 minutes comes back up again and internet connectivity restored. . Wait here a day or two for a VM Mod to pick this up, or ring the fault in. I'm currently on 1Gig contract with virgin. Checked all connections. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). Rang the service connect line and there’s no issues in the area. Check the connections to ensure that the cable is securely connected. Pressing the button for two seconds will prepare the Hub 3. The light on the remote should flash green twice. The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Don't have a VM wall plug, but have one of the old NTL ones. After that it starts the process over again and reverts back to the green. I think it has to be the bill but idk any help?? Related Topics . The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. 1. fish tanks) Away from baby monitors and cordless phones. on 30-11-2022 19:19. 0. Literally just got my broadband installed yesterday. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. Virgin Media Television. Green Flashing Power Light: Your Hub is starting up. In Modem Mode the power light should be magenta. A flashing green light means it’s lost it’s connection to the server. Options. But on install I’ve experienced this green flashing power light with the wifi symbol staying a solid green. Options. The service light continuously flashes green while this happens, but will never solidify. Started yesterday and mega slow internet. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. Have tried to check all the cables connected inside it - done v. Please - 5425686. and tells you of more local issues down to postcode level. Wi-Fi / arrows) apart from the phone symbol which will flash red before eventually turning green and all three symbols disappear (the green phone symbol is the last to turn off). I do not work for VM. Options. on 24-03-2023 13:28. I seem to have all my channels i just dont. So try. V6. SpeedFlashing Red Hub 4 in Networking and WiFi yesterday; White wifi pods not connecting to new hub 5 in Networking and WiFi yesterday; HdU 200 adapter in QuickStart, set up and connections yesterday; No internet - Green flashing internet light in Networking and WiFi Monday; Re: Repeated Broadband outages - 17 times since April in. Thanks for that. on 28-09-2021 23:16. This light flashes green when the Hub's downloading a software update. Hub3 flashing green lights. Why does my blue light keep flashing on my virgin super hub even when no one is using the internet? My virgin broadband router internet light is flashing red and green what does the red blinking light mean on cricket usb modem? Blue and red light on virgin box mean. Once you reach the WPS settings, you’ll need to disable both WPS options and press save. Hub 5 green flashing light. John-----I do not work for VM. I can connect but there is no internet connection. No internet - Green flashing internet light. . Browse. and tells you of more local issues down to street cab/ postcode. I've try everything like unplugging it from the wall for 5 minutes, holding the reset for 2 seconds I even got a new DSL Cable. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. 0 and after setting it all up, the power light has been flashing green all day. No internet -hub 4 flashing yellow light. 5th technician booked in 3 months, green flashing lights on router in Networking and WiFi 7 hours ago; Red light Hub3 in Networking and WiFi 7 hours ago; Red light router 3 in QuickStart, set up and connections yesterday; Superhub 3 stuck on red light and passwords not working in Networking and WiFi Monday; Lights on hub in. Teams meetings keep freezing. You're connected to broadband. But the dark green light on the bottom of the Hub has never come back. Internet has been down for a day, our router is flashing yellow. on 18-09-2023 15:45. I got the kit today and tried to install it. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Hi, I have have had my Virgin Media hub delivered earlier today, however after setting up am only getting a green flashing light. Green flashing light on Hub 3 QuickStart, set up and connections. Area 14. flashing green light . I'm not sure what else i can do to fix this any help would be amazing. Test your broadband connection and make sure your ISP is not having an outage. No joy. WiFi Pod flashing red. Checked all connections. The flashing green arrows mean the Virgin Media Hub 3 is currently getting a software update. Options. Still no change? Not sure if there’s issues in my area Try a reset as this. Please help me. Flashing green light: If the Hub’s light is flashing green slowly, it indicates that a software update is being downloaded. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. Customer Support are on 150 or 0345. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. If you cannot. Internet (Green) – The Internet LED lights up when there is a connection made through the Internet port. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Options. First thing is to check for any “known network faults in your location - Try in 2 places. No issues in area currently. This issue has been a pain for the last 6 months, also since the green flashing has occured and even though everything seems fine after, the BQM monitor can't see me until another reset occurs. Virgin Fibre Areas only. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. You could also try the web page status, but this is not recommended. While the message light is flashing, and when you pick up the handset at the same time, do you get the slightly-different 'broken' dial tone sound which. He left after stating all good. Reboot the broadband Hub.