I got the full amount plus 2 x £50 goodwill payments. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. you could ca. Hi, for this past week I have been having very slow upload speed. ) We restarted the VM box for the Tv too. To just to keep you updated we have now been advised there is a reported area fault in your area. Raised a complaint on 03. The speed at the Hub should reflect. I would like to add only my download speed is affected. V6. uk and broadband. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. If the speed is 10 check the cables are ok. css"> <iframe aria-hidden="true" title="GTM" src=". 1 router mode or 192. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. Simply test your broadband service, and if we find an issue we can help with a fix online. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. Updated on 13 July 2023. 28. Yes, similar BQM for me and the main Belfast switch,. Try dispute resolution. How to make a complaint via phone. Check your broadband speed 2. You can also contact its ‘retention team’ on 0345 444 1111 or use its online chat tool on its website. Has been like this for at least over a week. Web: 0207 5203814. There might be attempts to persuade you to stay, but there's nothing to say you have to if you don’t want to. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. As low as 2Mbps at times, in the evening it’s back to 38Mbps. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. My mobile network is way faster than my broadband. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. TV. 0/ 5 (451 votes cast)To run a test: Go to speedtest. John-----I do not work for VM. However when i connect the ethernet cable from the back of the router that goes to the pc into a usb to ethernet adapter into a usb port on the pc it comes up as ethernet 2 adapter in network settings on the pc and when i do a speed test it comes up with a speed on speedtest. on 26-11-2022 19:54. For. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. Email. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). TV on the go. For all issues we recommend a reboot. Further exclusions & legal stuff apply. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. See message 12 in the first and 13 in the second. 5 to 5Mbps -- but has. 1. Rating: 2. Open a web browser and go to 192. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. . The. M125 - Suboptimal Performance in Speed Saturday; Virgin media broadband (Help) in Networking and WiFi 17-09-2023; Why is service status lying to its customers in Speed 19-08-2023; Not getting 1gb speeds on ethernet - Hub 5 in Networking and WiFi 04-08-2023; Virgin media broadband (Help) in Networking and WiFi 10-04-2023Customers of Virgin Media’s (VMO2) email service are once again reporting problems today. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. Even when I was living in London and had Sky connection, I didn't have any such problem. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. Thursday, July 13, 2023 12:47 PM. Phoned up support tonight, who told me to reboot. My post code is GU2 8JA. Or 0345 454 1111* from any other phone. Virgin Media have faster average download speeds, yet Community. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. Problems with Virgin. Sources inform us that the network outage may also be. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. 11Mbps write, 0. Amount of compensation. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. 33 Comments. Stream from Virgin Media. I tried laptop downstairs at about 2m in front of Hub and speed was 5. Virgin Media ranks 43rd among Cable Television sites. Call BT customer service: 0800 800 150. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. The speed meets or exceeds the advertised rate with low latency and vanishingly low jitter. Virgin Media has a rating of 1. My Virgin Media. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. I have a Virgin Media hub. This speed is ideal for households with Gamers. Update 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Email. With my phone standing next to the hub I'm getting 900mbps on wifi. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Click on the “> Check router status” button. The fault reference is: F009373103. 8Mbps read. 4GHz network which does have slower speed. For further info on anything else in regards to. Try the info below to find out if there is a service to the Hub issue or a local kit issue. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. The. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. The page you're looking for may have been removed, been renamed or is temporarily unavailable. This evening I ran the Virgin Media speed test and. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. Problem 1: Slow Internet Speed. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. Restarted router multiple times, called the support, and they couldn't find a so. Phone: 0330 440 1614. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. on 15-09-2023 14:50. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. You. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. . All BT’s contracts are currently for 24 months. TV on the go. Home Phone. My broadband has been awful for several weeks now- usually between 0. It's probably your router, but your router is much better than my old 1200G+. on 06-06-2023 00:04. A Virgin Media engineer visited my property after I reported slow download speeds. Email: enquiry@ombudsman-services. . Ombudsman Services. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. No. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Those rules also require that companies are members of an approved. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. It is possible that when a speed test was performed the device was connected to the 2. 0c9821507a37ee02. Copy the text in the Direct Link box, beware, there may be more text than you can see. Now my upload speed has gone DOWN to 13Mbps. 2. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. If you have a complaint, please get in touch via the form alongside 2. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. I got the full amount plus 2 x £50 goodwill payments. Expect uploads averaging 52Mbps from the M500 package, and. Every device tested provides the same 150 mbs Ethernet connection. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. WiFi speed is only as good as the worst connection on each side. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Ive been experiencing slow upload speeds of around 0. Their service has stopped working and it is not fully fixed after two full working days. This speed is ideal for households with Gamers. Very Slow Network speed. Occasionally I'll get 20 Mbps. Click the lower link (Share Live Graph) then, click generate. 30am before I goto work, between then and 9pm the only machine on is my server and. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. I do not work for VM. Leading internet providers in Portsmouth are Plusnet, Virgin Media, and Sky Broadband. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. 0 Mbps and 3. co. Community Fibre and Virgin Media tie for the best broadband speed. com, but it did not help me to solve and fix my slow UPLOAD spead. Have been with Virgin Media for several years. Typically, extenders are linked through a wired port using an Ethernet cable. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. 7 Mbps (mean 119. Sign in . Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. I pay for the 350mbs package but last few speed tests have been around 130mbs. Black Friday has landed and with it, an unmissable offer. Date of experience: 14 November 2023. , and Saturday and Sunday, 8. We have tried to cancel our account with Virgin but without success. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 0. Virgin Phone Switchover. 168. We are moving to Plusnet where we get 500mb for £35 per month. Lots of Post RS errors and QAM dropping from 256 to 16. uk I can’t connect to broadband. Apr 10, 2023. How to make a complaint via phone. Available with M50 broadband or faster. Call us from a textphone on 18001 0345 454 1111. m. Get broadband for £15 £30 £15 View DealHere’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). For the last 2/3 months I've noticed a significant drop off on speed and reliability. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. TV;. Click on the “Upstream” tab. (pretty decent VPN speeds I'm sure you'll agree) UPD 1. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. I do not work for VM. Their 23% Resolve Complaints rating is a cause for concern. The same connection on the 7th was showing a. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. TiVo. I replied that this didn't address my concerns, explained again including the outcome I wanted. I have Virgin Business with 500MB download and 50MB upload. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. 4 QAM256 3 4 16300. Manage Your Account. The best times to game online or make big downloads, for example, would be when connection is fastest. Volt. 404 - Page not found. Here you’ll find all the help you need for Virgin Media related problems and issues. I suspect Virgin is up to something. 168. Solution. org. 1K. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. I have raised this twice. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Nothing has made a difference. Virgin Media broadband customers can choose from a range of download speeds, including the budget-friendly M125 plan, faster M250, M350 and M500 plans, and the top level Gig1. Or 0345 454 1111* from any other phone. Email. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. 2 Mbps). 12 months left on the contract. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. I am on the 500MB package. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. Once the test begins click on: Run full test to see all the stats. TiVo. The median download speed at 1pm was 80. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). The page you're looking for may have been removed, been renamed or is temporarily unavailable. £9. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. If anyone has ever had a poor service from Virgin Media this is where you can come and vent and also see what others have had to experience. 18 EDT. I have a 200Mbps contract, currently my speed both upload and download is under 10. M100: This comes with an average upload speed of 108Mbps. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. Apologies for the issues that you have been having with your speeds. Home Phone. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. TV. Virgin also have guides for older Virgin hubs here. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. The speed at 10Mb/s is curious, when the devices are connected login to the VM Hub and see if it is connected at 100Mb/s or 10Mb/s. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Up to 3 WiFi Pods if needed. If you find that the broadband speed is slow, our broadband speed advice can help. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 1 channels for upstream on their HUBs. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. I've called VM a few times and followed the full reset on router proce. VM evidently hope that by making complaining as slow and unproductive. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. . Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. . Solutions tried: re-starting router; re-starting computer; updating drivers. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. Estimated fix time: 12 OCT 2022 17:30. minimum guaranteed speed for wifi is 20Mb only by wire is the real minimum guaranteed speed. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Check Ofcom’s website to see if your provider (or the provider you want to switch to) has signed up to the scheme. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Check out the do's and don'ts, in our Community FAQs. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. Here are my stats it a Hub 4 I believe. Even if the complaint update did work it probably won't help you much - VM deal with complaints to a standard that beggars belief in this day and age, and that's because the company still thinks and acts as though it has a monopoly of high speeds. It also offers M125 (average speed 132Mbps), M250 (average speed 264Mbps), M350 (average speed 362Mbps). This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. I have done. Our team has available Monday until Friday, 8am until 9pm and Saturday until Sun, 8am by 6pm. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. info@financial-ombudsman. For more information, check out our Virgin. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. Nick Ansell/PA Wire. 5. Tweet Virgin Media. Download speeds not as impacted. 33 for each calendar day that the service is not repaired. I have had slow speed for 2 weeks. M50: This comes with an average upload speed of 54Mbps. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. If your problem isn't getting a response, make yourself heard in public. Computer Hardware, Software, Internet + ISP Forums. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. 1/9. Access your bills, diagnose faults and manage your package. My Virgin Media makes managing your account easier with all your information in one place. Once the test begins click on: Run full test to see all the stats. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. Online chat: You should see the option to start a chat on Virgin Media's website. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. uk comes. on 100mbps package. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. co. My upload remains in the 25-30mbps range. N. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. This seems to have changed in the last 4 weeks. 1 router mode or 192. org. 3. Free downloads are available to all new and existing customers. Enter 192. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. We advise using their services securely and reviewing complaints beforehand. Broadband Speed Test; Packages. Check your broadband speed. I can verify this, see below. Virgin Media ranks 43rd among Cable Television sites. Virgin Media investigated over cancelling problems. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. If the computers are also showing 100Mb/s cables might be the issue. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. Or 0345 454 1111* from any other phone. Find out about Intelligent WiFi Pods. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. 01 EDT. 26% to 6. Hi I have been having issues with my connection dropping it is getting more frequent. Downdetector has seen an increase in reported problems since just after 9am this morning. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. Working hard to help connect the nation, shop our offers and order online. 3 stars. I have had slow speed for 2 weeks. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. That speeds recover as the day progresses could be that we. 27-04-2023 20:00 - edited 27-04-2023 20:47. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. info@financial-ombudsman. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. Click Begin and speedtest. Fainbrog. Slow Speed. Then just leave the Hub 3 to recover, it will take longer than normal to start up and to resume the internet service. This has only happened recently though. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. Slow Speed - Intermittent Signal Issue. How to cancel your Virgin Media contract. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. 2/2. 9 Mbps (at 1614 hrs). He also moved my connection on to a different tap. 2022. Ofcom is worried about the number of complaints it has received from. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. Browse. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. on 03-10-2022 11:23. Virgin Media 30 meg Superhub very slow + drop outs - getting nowhere with complaints. Run a broadband speed test. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. Im currently on M350. It.