So go to My Virgin Media and sign in with the ntlworld email address that you want to change the password for. even went after my PayPal. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for. Answer. To recover your email address we need your account number, area reference and date of birth. Hi, just setting up new phone and can't remember my ntlworld email password. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. then sign out and wait 20-30 minutes before trying to access the email account again. by VirginMedia 18-01-2021 in Digital life. In the meantime, I would recommend that the account holder of the upgraded phones you're referring to make contact with the Virgin Mobile team on 0345 6000 789 (or 789 from a Virgin Mobile handset). Whether that may be due to hacking, incompetent management or equipment failure, the result is the same. To do this they can either: call Virgin Media. I can send from the ntl account (set up outgoing with gmail as heard problems unless using it from home router) but I can't set up my ntl account at all for incoming. Forum Member. When you reset a VM email password that password now only allows you to access the relevant Webmail account. Further more if you want to access the email address via a third party email app on a PC or mobile device then an app password has to be generated via the relevant My VM account. com secondary email,. I went to "forgotten password", filled in my ntlworld. I currently use Gmail to access them but I. Click on the Login Button. VM have changed the way you reset the password on secondary accounts. Working hard to help connect the nation, shop our offers and order online. on 23-05-2023 11:30. Is there a way of getting a notification sound when an e mail arrives in the inbox. That change means that when you reset a VM email password you now have to generate an app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients on all your devices. com. Did the. Tuning in Options. Virgin Media Mail operates several email domains, including @virginmedia. I haven't yet had the opportunity to progress any further at the moment as both me and my wife have been smitten with the dreaded Covid virus, my wife has also been in hospital with diabitis, the kitchen freezer baled out (we have just bought a replacement) and, to cap it. Help > Create new Email address >. Any advice welcome. com. Browse Virgin Media Virgin Media Community. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. NTLWORLD. Please include a daytime phone number. Options. virginmedia. Virgin Media Email - How to manage my email account Can’t access ntlworld email account in Email Sunday; Account hacked in Email Friday; credential or authentication info does not work & failed decrypting the password in Email 2 weeks ago; Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago In response to Adri_G. I've noticed today that no ntlworld emails are coming through now on my mobile. Hi, I have an issue accessing my secondary email account ending virginmedia. I changed my password again, removed the mail forwarding, blocked the email address that everything was being forwarded to. Contact support. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. Please enter your email. This may help. Having said that last night for some peculiar reason I had to change the incoming server settings on my wife's phone to have server "imap. Forward emails to Gmail. Options. com provides IMAP access to your Ntlworld. I gave up after a call back from the v. While the majority of customers have been virgin. Go to Family & other users. com" but try both options. BT. DevinMigrating @ntlworld. 2 weeks ago. I have been able to log into my Virginmedia account and change my password, but the hacker still appears to be able to access this email address and move messages received from eBay to the deleted items folder. There is an ongoing problem with Virgin e-mail accounts. Thank you, Access your Ntlworld. I will send you a PM so that we can look into this further and see if we can get this resolved. Last week I was unable to login to my email account and still can't login. Change your browser. @ntlworld. How to manage my email account | Virgin Media HelpTake us with you in four easy steps. com. They’re all using the same. Here are some steps you can try to fix the issue: Ensure Windows 10 is up-to-date (Start > Settings > Update & security > Check for updates). I could access this account a couple of weeks ago. In May 2022 they stopped issuing email addresses to new broadband customers and also stopped existing customers creating new secondary addresses. Hi, I haven't been able to access my ntlworld email account for the past few days. My Virgin Media makes managing your account easier with all your information in one place. ). The fact that you mention the account number suggests to me that you don't have a current VM broadband account. Forum Member. If you are still a customer then call Tech Support and they will help you get access to your email account. If you're trying to add your Outlook. virginmedia. com email and got a message saying "your. co. Options. Phone: iPhone 13 / iOS 15. I have only recently upgraded to Outlook 365, previously using a standalone Outlook version with POP 3 incoming/smtp mail using the ntlworld severs. Options. We would like to show you a description here but the site won’t allow us. They aren't. I would really love to be able to get back into my ntlworld address from when I was 13. Hi Pete. However I can't get my ntlworld email to work on new phone. virginmedia. Reply. Tech Support is open 24/7 on the numbers below. virginmedia. . This was created decades ago before Virgin existed. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. The company says that server connection issues following the upgrade mean that some customers who use an email programme, such. They will need to contact the account holder in order to do so. As Graham_A has linked, if you follow that link it will ask you to sign in, on the password screen it will give the option to reset this if needed. So sorry to hear about the recent issues with accessing your Mum's email service via a clientmail service (Thunderbird). I'd recommend holding off resetting until they can sort the problem. @ntlworld. Outlook keeps asking me to log onto "pop. Select Accounts > Email accounts. * Call costs may vary. This may be someone else trying to break into your accounts. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. My old ntlworld. Issue is now sorted. branson@virginmedia. I tried accessing it via the virginmedia website, but I get webpage with the title "Your Virgin Media account is currently unavailable". In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. I type in the username and password but this request just keeps coming back. If you do want to let your client handle it you still really only need one outgoing SMTP entry no matter how many incoming you have. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). So I can have a look into this for you, I will be private messaging you. 0 Kudos Old ntlworld account - Please Help. three days ago my Ntlworld. Then navigate to the "Account details" page by clicking on the " Update settings " tab and then you'll see the "Account details" tab. ntlworld. As it is a deleted VM broadband account we can't log into the email to request a forgotten password either. - 5398523Solved: I have a secondary email account set up that is an old ntlworld email. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. My Virgin Media, making managing your account easier with all your information in one place. That will take you through the steps to chnage your sign in / username to a non VM email account. Options. That result adds further evidence to suggest that the Ntlworld email address is indeed in the process of being closed down as it should be 90 days after the host VM broadband account is closed. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. net. @msmj Each email address has it's own My Virgin Media account so you need to make sure that you sign in with the problem email address which may not be your primary username. com. Virgin Media; My Virgin Media; Shop;. ntlworld messages are. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. Mark as New;. From any computer, anywhere in the world. Enter the password for your Apple account and then select the arrow. Our current account is in my husbands name. on 05-08-2023 09:08. Get the latest on customer exclusives and sort out admin with ease. If the ntlworld email address is not being recognised when you try to log into the My Virgin Media account using it then it may indicate that it is an orphaned email account that is in the process of being deleted by Virgin Media. Then click on the “My Profile” tab and go into “Manage Accounts”. NTLWorld email access. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. How to manage my email account | Virgin Media Help Take us with you in four easy steps. However, there is another complication. Just so some may see this, it seems mine works better for my second account if I log in from mail. Coenoby Email accounts locked, mailbox unable, unable to access email account, malware letter. . com authentication credentials-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. Incoming Server: pop. Click on Update Settings > Account Details > scroll down to password and select Edit. Login into your Virgin Mobile account and unleash your mobile’s full potential. com account. ukntlworld. I have copied and pasted my new Virgin media PW into the incoming mail server password space but the. BT ID or Email address. 15 GB of storage, less spam, and mobile access. I have forgotten my password for NTL World email account. com) Select the mail server as POP3 and enter the. Sign into the account here:. Send test e-mail message: Cannot send the message. My ntlworld address and mail box still working fine. I tried to change the password on VM site but it says no username found. I am redirected to another page. com email account in the "Password" field. I have tried adding it to outlook and it just shows a blank page. The server port should be 993. I believe that she needs a new/valid password linked to her ntlworld email address so. So even though i am already logged in to my Virgin email with my original xxx. I logged onto Microsoft on Saturday and made a Microsoft email account because for some reason it won't accept my Gmail. emails coming in from others seem to be unaffected. Second ntlworld email problems JaneG1. The username or password is incorrect pop3/imap access isn't turned on for this account. Joining in. We have now restored the ability to send and receive emails for all affected accounts. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Virgin Media has crashed this morning, leaving users across the UK unable to access their emails. Also, just to note. I'm not massively technical so I am stumped on this. Needless to say I think that you've made the right choice. but I was a customer of ntlworld and then virgin media for years and years and I’m not now. Newbie poster here. We would like to show you a description here but the site won’t allow us. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. I posted this question as evertime I try and search for a solution it says contact your internet provider. So I've been doing some further digging. VM have recently changed the way you access VM Mail via third party apps such as Thunderbird. I can now only access the email address on an old iphone which ports the data information across to new iphones but beyond that I am stuck. Customers that try to access their email account are reporting that they often receive the “Connection timed out. Provided you know the existing password you can to sign into the My Virgin. Access your bills, diagnose faults and manage your package. What I do is have GMail pull email from my other accounts into GMail. Networking and WiFi. I wonder if this is the problem? please can you help me to secure my email. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page;. That is in the format video-post-mossy-sharp Hey tom-k, Welcome back to the community and thanks for taking the time to post here on the forums. My grandfather has a NTLWorld email account and has had this for a few years. Hi, long post sorry - really crazy I know. com emails. Sign in to My Virgin Media using your current details. Dad has no idea what his password is!On the View tab, select View settings. virginmedia. webmail. Password: Password. BT. Step 4: On the next screen, select IMAP. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. com. I have had a look on the forum and can see that he needs to login to the virginmedia webmail and generate a new App password to. Sign into the account here:. Login into your Virgin Mobile account and unleash your mobile’s full potential. So, i decided, after seeing a friends set up, to purchase Microsoft 365 in the hope that i could read my emails and create folders on either machine, and each would work together. Networking and WiFi. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. com. If they are still there how do I see them and change password from the master account login? Update Settings> Account Details and then click on the link that says 'Manage other My VirginMedia Accounts'. macbook pro (MacOS Ventura 13. But I have continued to use my ntlworld email account problem free. Ntlworld email has bee hacked. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. In the next step, select the "Import emails from my other account (POP3)" option and click "Next". on 07-09-2023 16:04. com account has suddenly stopped working. COM emails in Email Friday; NTL world email address not working in Email FridayJust make sure you change it to an email address personal to you, and not an email address that belongs to someone else. com. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. net or virginmedia email accounts. The first thing to do is change the password for the Ntlworld email address concerned. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Sorry. NikTheGeek. When you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. Step-2: Enter the Ntlworld Mail login details. This can and does affect all the domains listed above. com -u username:password. Click the Add button, and select the mail option. Email Settings for Ntlworld. Forgotten password for ntlworld. We would like to show you a description here but the site won’t allow us. 9. Forum Member. I can send email from these android devices but not receive. . ntlworld,com (or pop3. Each email address now has its own My VM account Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I have the same problem this morning. MyVM > Account Settings > Virgin Media Mail Settings. My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad. Browse Virgin Media Virgin Media Community. Yes I am a current Virginmedia customer and yes, the account that I can't access is listed in My Virg. 30 am yesterday, when logging in its now asking for my password, once I've entered it, the message disappears but then doesn't actually log me in, it comes back asking me for my password again. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. Is there an issue with the ntlworld imap servers with authentication, my email hasn't worked since 11. co. It's my main communication stream. We're very sorry to hear of the email address issues and the concern this has caused, we're eager to get this looked into further for you and. The account holder needs to contact Virgin Media to request that your email account's password be reset. @virgin. . lw01. Scroll down that page and you will see a place to edit the password. Email address. i just want to access my original ntlworld email account via outlook. In the meantime, I would recommend that the account holder of the upgraded phones you're referring to make contact with the Virgin Mobile team on 0345 6000 789 (or 789 from a Virgin Mobile handset). Kind regards, Chris. You will need to change your sign in email address to a non Virgin Media email address. Login into your Virgin Mobile account and unleash your mobile’s full potential. net email users. On the rare occasion the email takes longer than 90 days. In the top right, click the gear icon, and select “Settings” from the dropdown menu. com Your Name: Joe Bloggs Email Address: [email protected] User Name: joe. During all that time he read/wrote emails on his mobile telephon. 4 weeks ago. Get the error message Unable to log in. Create a password that's a brand new and secure and has never been used on this account before. Its a wider issue to do with Virgin Media. Are you able to assist me in getting this account deleted and removed completely from your. Mark as New; Bookmark. QuickStart, set up and connections. Get the latest on customer exclusives and sort out admin with ease. Finally, choose the destination path where you need to save downloaded data and click on Backup button. Try that and see how it goes. virginmedia. gourmetsociety. com. Here you’ll find all the help you need for Virgin Media related problems and issues. I've searched the forum but unfortunately haven't been able to find the answer. Click on the Login Button. com. Sorry for the inconvenience this may cause you. Watch out for the purple envelope. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Now you need to sign into the MY Virgin Media Account for that secondary email address. It appears that after the latest iOS update, ntlworld. A few weeks ago, I could only access my emails by going through 'onedrive' and then clicking on 'outlook'. Password Show. com password. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. com). 1 ACCEPTED SOLUTION. ’. I can’t log into Virgin Media, because it doesn’t recognise the email address. 993. com email address in the window that opens, and click on the "Next" button. If the situation is as set out in option 2) then deleting the Ntlworld account will solve the problem. I can neither send or receive emails. I was hacked a while ago and cannot get back my ntlworld email which I need access too . ntlworld. com account JA: Are you logged into your email account on any other devices? Customer: Yes JA: Do you have security questions or a phone number on file to help reset your password? Customer: Yes JA: Anything else you want the Email Expert to know before I connect you? Customer: NoSecondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Help > Create new Email address >. Help > Create new Email address >. I am unable to sign into Virgin Media using my ntlworld details. com email account in Email 3 weeks ago; Secondary a/c holder cannot access ntlworld mailbox in Email 3 weeks ago; Setting up email again after compromised account in Email 19-10-2023; Just updated my VM email log in details & now logging in via secondary email. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 08-08-2023 16:43 - edited 08-08-2023 17:10. This does not alter the underlying VM email address, just the way you sign into the My VM account for the email address concerned and to VM webmail. When the password is requested, select the option ''forgot my password'' below. To do that sign into the My Virgin Media account that you used to change the password. Thanks for that. I was oblivious to the 90-day rule for keeping my email account running (which happened to be @NTLWorld rather than @VM) and in fact the account kept working for about 10 months until the end. Your username is usually "John Smith" rather than "johnsmith@ntlworld. com, @virgin. The email address has been linked to a long-standing and active Virgin account so should not have been orphaned. Sadly, as the community have already advised email addresses need to be linked to an active service account to both stay active, and for us to be able to provide troubleshooting support. maybe 2015 I’ve switched providers. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. So i need someone to migrate just the email account to my new account. 2) - mail is accessible using Apple mail. Regards, Kain. It does mean that you have to use a non VM email address as the username to sign into ntlworld, blueyonder, virgin. virginmedia. If you're looking to access your TV, broadband and phone account including your email, sign in here. We've introduced a series of measures to help keep you connected and entertained during the latest nationwide lockdown. Sign in. com email address with outlook is still not working. By going to the link that Petey286 provided you should be able to log into the email account. com, I'm signed in ok and according to my profile my email address is. My mother is a VM customer with an Ntlworld email address. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. gov. com. . Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. uk to sign in, we’re asking you to update it to a third-party email address. I want to close the account, which I believe is an orphan and unsupported. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Next to where you can see your email address, select Edit. com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. I can see Ceonoby has already been helping you with this, but you're still trying to figure out what is. I have input my correct e-mail address and password, and can successfully acquire my e-mail messages when I log into my Virgin Media web e-mail account when using the same password.