33 for each calendar day that the service is not. Openreach have called just now and they say they fixed the fault in the 26th. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). At a guess, back in service by Thursday or Friday. Change your wireless channel - TalkTalk Help & Support Karl. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). By phone 0808 1002440. Your booking reference number, your IMEI or your mobile number. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. 33 per day starting from the third day until the day we restore your service, providing the. 15 per missed. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Re: 2 MONTHS and counting to fix an Openreach connection issue. endobj 7:43. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. BMW crash takes out the internet at The Willows. I'll ask our network teams to chase them for an update. Fault response within 24 hours; £3. If connector has been damage you may well be charged for the repair. Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. com Blue Light. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. there is no connection. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. additional flexibility to manage provision and repair workstacks which has been made significantly more. Long time reader first time poster. 59 same day. Give your provider reasonable time to fix the problem. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. Openreach are taking sky for mugs and its the paying customer that goes without service. Test with a known good phone and filter. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. I approached the Opeanreach employee at the other house. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. There are some simple checks you can try to fix your broadband connection issue. If connector has been damage you may well be charged for the repair. And we can. There’s no need to call. we'll pay you £9. NOTE: I only provide help on the forums and NOT via PM. But if I were paying £300pm for a service on FTTP, which everyone is treating as a business service, I would have expected a better response. 0800 023 2023. Contractors come dig the hole, an engineer comes and remakes the joint. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. Cisco has a new problem: You take too long to implement its products and stop buying more kit. I'm also surprised that the fault is being treated. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. Update : We should point out that we have been informed by Openreach that the contractors who were to replace the pole have been given the boot and a new company is being appointed for this area. Popular Poster on 05-05-2020 03:58 PM. Report a fault to fix a problem. Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. It is so frustrating as we have now been without phone or broadband for so long. Hence 10 minutes after posting here I got a text from sky. co. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. sicomplaints@openreach. Checking the Router Settings. . 5. When you order a fibre service for the first time, Openreach assigns a port to you. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. chris6273. time they may be waiting for an installation or repair. Customers waiting for a new line to be installed must. Openreach Fax. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. Guess what It has not been fixed phone line still dead. Contractors come dig the hole, an engineer comes and remakes the joint. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in the same. homestead rescue hydro. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. There may be a connection problem - check your Hub. Morning everyone, I've been struggling with my TalkTalk service for a while, A couple of Openreach engineers have visited and advised that I need a new overhead cable but they both said it is a tricky job as we live on a main road. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Priority fault repair. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. 00 clear by 12. Level 4 Clear. Run a broadband speed test. . All you can do is speak to the BT FTTP team 0800 587 4787General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions?- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. 1 Demand - Repair 18. The best case scenario is that you agree on a course of action. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. Each telephone call ends the same. Thanks for your post @Joebananas. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. View all contacts. I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. i contacted talktalk but they have failed to help solve this problem. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. We are still working with Openreach for a final fix. The following information is a guide for connecting the Openreach network to your home wiring. Proud member of the wokerati, though I don't eat tofu. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Hence 10 minutes after posting here I got a text from sky. So if a fault is reported to us on a Tuesday, we must fix it by the end. Proud member of the wokerati, though I don't eat tofu. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). Openreach Support Email. Registered: 15-04-2016. If real unlucky, the lead in to your property is borked, and will require replacing. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. Reply. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. I have offered to send a photo of the broken cable. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. End users are not. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Hi smiddy1968 Thanks for keeping us updated. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Openreach are taking sky for mugs and its the paying customer that goes without service. Openreach, which is effectively responsible for maintaining BT ’s. Moving ports (L&S) on VDSL2 lines is sometimes done to help bypass a fault on an existing port or to tackle incorrect routing but, as it requires an engineer, such work does tend to. If they cannot fix externally, they will go to the premises, ask the 3 safety questions. Start tracking. . I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. Free from UK landlines. wrote: Absolutely, yes. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. neither of these fault types are within Openreach’s ability to control. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. If they find faults, fix them but advise the ISP there is no fault. Flashing green. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. I've had a 'throttled' broadband service for 2 months now. 8. 33 for the full day you had. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. My service is called Fibre 35, it is not FTTP. (committed) Sun 02-Sep-12 08:48:34. The exchange is St Annes (Lancsashire)Simply get a pin, unfolded paper clip or a SIM card removal tool and press the reset button on the side of your ONT. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Openreach will attempt to fix the fault by working in the network. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. They located a fault out to the line and went directly to this. PORT1-PORT4. £8. 33 for each day, after the two working days, that the service isn't. Any faults related to your main phone. Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic line. Ask for the leaflet quoting document number "PHME 87180". Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. . 00 clear by 12. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. Sky sent out an engineer and they texted to say it's fixed. Try your Broadband out and see what your speed is. 8. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. Today Openreach issued an interesting update. Broadband and wi-fi. Off. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Hi beckyh81 I can only apologize for this ongoing issue. 2. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. If someone has helped give them Like. You can click my Broadband Speed Test to check the line in 30 seconds. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. You then say you have 36Mbps All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Solar PV 5. Mark as New; Bookmark; Subscribe. Ask for the leaflet quoting document number "PHME 87180". You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. 00, clear by 23. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. If you're eligible, you can also contact us to ask for the application form. Openreach seem to have broken my phone line. compensation will be due if you experience a total loss of service which isn’t fixed by 11. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. I had a fault on my line. 14-10-2017 10:40 AM. My Home phone line was not in use for a couple of year we were using MIFI Device. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. 4th of November. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Re: Does openreach have a preemptive fault prevention progra [ re: Andrue ] [ link to this post ] No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etcAnd don't forget that Sky Broadband is a cheaper end system and anyone relying on broadband due to wfh should have a plan B in place for this very scenario. This is a 365-day 24/7 service with the ability to log faults. If you have found this solution helpful please tick this as the answer. At a guess, back in service by Thursday or Friday. £500K+ is less than what openreach charges so is a good price - not openreach's fault. even though there have been significant and long lasting impacts on Openreach and. Jan. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. So bascially I took a. OpenReach have found cable fault - but haven't come back to fix it drykloke. The fibre cabinet is approx 400 metres fro. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. Nte swap will take five minutes. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Release the button and wait around 30 seconds for your ONT to boot back up. 2. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Report after 13. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. i have been waiting a long time for help . Yes I know we are customers here but sky also monitor the postings. Working hours: Mon-Fri, 09:00-17:00 (exc. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. New service: 07701407770. Visit Charge £130 Standard. . There are now no clean pairs available and there are repetitive call-outs to fix problems. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. Reported to BT who tested it and found a problem on the line. . Get help to fix your dropping broadband connection. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. . i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. 1Mb to 1. Openreach Phone Number 2. 59 next day, seven days a week, including Public and Bank Holiday. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. This may be a wifi issue. OK, your post is a wee bit confusing. OK, your post is a wee bit confusing. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. still waiting for an update from Openreach. Thanks: 5. Level 4 is the highest level of care available and means Openreach will aim to fix any line fault within a 6-hour period on each requested phone line, regardless of weekends, bank holidays or working hours. Download is approx 35Mbps (OK fo. Telling them you’ve had issues in the past can’t hurt. Yes I know we are customers here but sky also monitor the postings. By phone 0808 1002440. 00, clear by 23. Find out when to get in touch Report. BT will run tests to try and identify the issue. Some ISPs weren’t particularly pleased. Overall Openreach is said to have installed. mine) with the neighbour’s line and then ran for the hills. Openreach had to dig up our pavement again to get at the fault. So PN released me. Can someone give an estimate as to how it takes openreach to fix a jumpering issue at the exchange. Hi, Please can someone help. An engineer worked on the exchange 2 days later and cut me off. Either your hub isn’t connected to the ONT or there’s a fault with the FTTP service. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Hi beckyh81 I can only apologize for this ongoing issue. g. Thanks to everyone involved in helping me get this sorted. At present Openreach is already on-target to. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. wrote: Absolutely, yes. (no dial tone) and Sky sent Openreach out to fix it. My connection to my Sony smart TV is on wifi. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. #1. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. My service is called Fibre 35, it is not FTTP. Report after 13. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. Hi,i have no talktalk conection and i can only recieve incoming calls. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. 59pm on the second working day after the fault is reported . 3 Demand 1. Mobile costs may vary. You can't contact Openreach directly. I do not need to be my property for the visit. chris6273. Follow our simple step-by-step instructions to get your problem sorted. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. You’ll run the same tests our experts use. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. 6 Appended to Volume 7 of the WFTMR. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers. Fixed! Go to the fix. Registered: 15-04-2016. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. . 3Mb). Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. jpg 441 KB. 66 – so £9. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. wfh won't prioritise the repair. Openreach had to dig up our pavement again to get at the fault. The. We send out Openreach. TelephoneFaults. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. Sometimes like has happened to the. Zarjaz. . If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. Message 3 of 13. Report post. I would second that. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. wrote: Lol just had a text from sky saying problem has now been fixed. The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Fix times. ago. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. If they are, then raise it as a fault or escalate it as a complaint. Openreach won’t fix our fault. (committed) Sun 02-Sep-12 08:48:34. . By selecting Accept, you are agreeing to our cookies. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. Level 4 Clear within 6 hours, any time of day, any. Zarjaz. 3. No one called. Talk Talk did exactly the same to me in 2017. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. Whatever he did to that joint, he made it worsethis topic is nearly 4 years old ! If you need help please start your own topic. One of the sockets was a master. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. They can also contact us to help them fix the issue. i checked all. . 2kWp system, SE facing, >1% shading, installed March 2019. Line Down-Very Poor response from Openreach. Sync 71288/12440Kbps @ 600m. How to deal with poor workmanship.