Switched On Families. Switched On Families. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Turn on and get connected. We would like to show you a description here but the site won’t allow us. I just moved into a new apartment, and bought a broadband from virgin media. Get the Hub ready by connecting the wires. Options. on 22-10-2022 20:58. Switched On. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Speed2: Seeker. The house is a new build, there's no lead in the paint, no aquarium or anything like that. TV box - 15 mins. We have the quickstart pack but sadly cannot get broadband set up and working. . Virgin Media; My Virgin Media; Shop;. Community Natter. There’s even no BT wall socket. Manage Your Account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Virgin Media; My Virgin Media; Shop;. I am not currently a virgin media customer. Mobile Your Account. Hello, I just moved in my new flat and I received the QuickStart installation package today. Or r. What needs to be done is for the new Virgin Media CV21 connection. Step 2: Order your Sky Broadband service. I am trying to set up our wifi. You can also visit our page on how to book an engineer to learn more. Account - Mobile. Cihank617. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Hi @Priscillia. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Options. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Get the Hub ready by connecting the wires. Post up some photos of the connection boxes. sounds like the installer wanted to make money. 168. You can purchase a mobile internet dongle from a number of UK networks. We would like to show you a description here but the site won’t allow us. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Let us know if you'd like to go ahead with that. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. Solved: No Vigin Media socket - Virgin Media Community - 4917594. on 27-10-2022 09:24. Switched On Families. VM don't use fibre inside the property. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Surly there has been a connection previously otherwise we wouldn't have bee. The adapter plugs into the TEL1 socket on the VM hub as per pic below. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Bits and bytes. I can only find the TV socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi @ZBEL . The new cables from your Quick Start kit will be push fit. If you can get Quickstart, you can choose one of two delivery options. . No virgin media wall socket; Options. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Bit unsure of how to fix it - 5309810. Customer since 1993. Then just connect your various devices to the dongle. The best thing to do if. Learn more. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. . Follow these steps to install your virgin Media Broadband, TV and Phone service. I'm a Very Insightful Person, I'm here to share knowledge. Virgin media wall socket in an unusable place. Browse Virgin Media Virgin. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 26 April 2022. Virgin Media Wall Socket Example 2. . What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Please help. All forum topics. Browse Virgin Media Virgin Media Community. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Re: No Virgin media wall socket. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. The hub got delivered on time as promised. But I have no Virgin Media Wall socket in my house. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. See full list on itblogpros. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. You can also visit our page on how to book an engineer to learn more. We would like to show you a description here but the site won’t allow us. Stay safe online. Plug the cables into the Hub. I can only find the TV socket. Then just connect your various devices to the dongle. Tudor. those who. You will only have been sent a QuickStart pack if the premises previously had VM. Security matters. Estonia and the Netherlands have already switched. I have gone through several videos and found that there should be wall socket inside your home. Go to virginmedia. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. It is not functional with one line/number (which works on TEL1 by default). I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. i received an installation kit for my broadband but my property. #5. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. Networking and WiFi. I’m having the exact same problem. Virgin Media; My Virgin Media; Shop; Help;. on 23-10-2022 13:36. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Options. Broadband and TV deals. Entertain me; Broadband Deals. This will not affect your broadband connection. Options. I really want to sign up now before I move into. If it’s damaged or not working correctly, it could be causing. 0 Kudos Share. - 5156775. There are multiple different branded wall boxes inside our flat but none. Please help. Push fit the VM-supplied lead onto the socket. The new Stream box will connect wirelessly to the internet. VM BB TV Landline. I don't have a virgin media wall socket and this is stressing me out. 1. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Some of the cables hanging out the wall were cut off after the house improvements. Account - Mobile. Very Insightful. Can someone please help me! Thank you, Tom. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Account - Cable. A TV360 box requires 3 connections. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Stream from Virgin Media. 1: Co-ax cable carrying live broadcast TV channels. Re: Wall socket. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Security. Manage Your Account. . The new fibre phone line is designed to work with the same phones as the old copper line. on 25-09-2022 15:41. My Virgin Media App. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Account - Cable. But I have actually managed to get through to the technical team over chat. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. which resolved the problem, surprise surprise!). Got my package today and there is an isolated cabled with it but I don't have the wall socket. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Reply. . 3: HDMI to your TV. A new secure password will be generated for you. I am so sorry to hear that you seem to be missing a wall socket in the home. Connect the Hub’s power cable with the blue tab. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Tudor. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. 7K subscribers in the VirginMedia community. No internet, unfortunately. Tuning in. locate your external wall mounted omnibox and trace where the cables from it enter into your property. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Thanks for your post. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Mark as New; Bookmark. No virgin media wall socket in QuickStart,. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. 5. Switched. Broadband and TV deals. . We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. I don’t have the virgin media socket in my wall MU54. This promotion means you won’t pay the usual setup fee of £35. Networking and WiFi. A master socket is the main socket for the phone line in your home, not an extension socket. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Hi there @vmcusto1, welcome to our forum and thanks for your post. I have only got one rectangular shaped white socket (Shown. I have received my quick start-up kit. Forum; Apps. The new Stream box will connect wirelessly to the internet. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Tudor. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The pre-install team number is 0800 052 1734. This promotion means you won’t pay the usual setup fee of £35. Virgin Media; My Virgin Media; Shop; Help;. We can assist further publicly for now with your Wi-Fi issues. Go to Account settings, then Account details b. We've taken the front of the box off and inside there is an isolator but nothing else. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. RedTomato said: I removed my Virgin cable about a month ago. Hi I am having the same problem too. Don't touch it. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. Very poor advice. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Manage Your Account. I. Unplug the phone and check another phone directly into the main socket ensuring this is. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Don’t plug the power cable into a plug socket yet. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. See where this Helpful. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. When you see the ‘starting up’ screen, you can pull the tab out of the remote. on 15-12-2022 08:14. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Martin_N. Browse Virgin Media Virgin Media Community. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. You can workaround it simply without the need for a cable. The phone number doesn't connect you. I am going to cancel. Manage Your Account. It has two outputs on the left of the wall box. . Some advice- New customer signing up before moving into new home. Joining in. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Virgin Phone Switchover. My Virgin. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Sorry to see that you have been having issues with connecting your equipment. . 0 Kudos. Stay safe. signed up and was given the option of self installation. My Virgin Media App. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Networking and WiFi. If there are you can book an engineer online too. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I'm a Very Insightful Person, I'm here to share knowledge. The other is marked TV, & this is used for TV & Broadband. a week ago. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Virgin Media; My Virgin Media; Shop;. The Hub and your home phone can’t be placed near each other. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Account - Cable. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. QuickStart, set up and connections. Also there will be an external, often brown, omnibox. I don't see a Virgin Media Wall Socket anywhere in the house. Browse Virgin Media Virgin Media Community. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Hi @Bannie1 . Manage Your Account. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Reply. Unscrew one of the two lower cables & push the provided one over the exposed thread. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Browse Virgin Media Virgin Media Community. Here you’ll find all the help you need for Virgin Media related problems and issues. 06-09-2023 15:45 - edited 06-09-2023 15:46. 1 [or 192. Call the pre-installation and delivery team on 0800 052 1734. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. The socket I can see is for BT. Tudor. . Thank you for your response @andrewmonkie. However, since theres no virgin media socket is it possible if someone who works at v. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Manage Your Account. Call the pre-installation and delivery team on 0800 052 1734. My home burglar alarm is linked to the home telephone line too. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Account - Cable. Networking and WiFi. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. Options. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. I’ve just been to the property but not sure these are the right sockets. on a domestic hub you look at the values thus. Go to solution. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. Everything is converted to specialised triple screened coaxial cable. Tuning in. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Explain what needs to be done and book an engineer visit. Security matters. I. 2: Internet connection, via your homehub, for all online functions. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. I don't work for Virgin Media. I’ve tried calling but the people I’m connected to keep hanging up. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. RedTomato said: I removed my Virgin cable about a month ago. On the day of activation, connect your new router to the master phone socket. The internal wall boxes are mostly oblong. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I have a few different sockets in my flat. Need to contact Virgin Media Customer. The wall socket is - 5109379. Virgin Media Community. Stay safe online. 26 April 2022. I'm here to share knowledge, I don't work for Virgin Media. Networking and WiFi. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My Virgin Media App. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Please help. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Account - Mobile. Learn more. on 01-12-2022 11:22. on 08-01-2023 20:46. on 22-10-2022 20:58. Account - Mobile. Browse Virgin Media Virgin Media Community. Hey there, just got my 3. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Chatter and natter. Reply. I guess your options are seek approval, be dumb and have install or change providers. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I am so sorry to hear that you seem to be missing a wall socket in the home. Browse Virgin Media Virgin Media Community. . Joining in. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. I don't have a Virgin wall socket. Tudor.