When plugged into either cable the hub just - 5440321. I would love to help you get your service installed. Stay safe online. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Switched. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. 150 from a. 9. But I have no Virgin Media Wall socket in my - 5383603. Vonage 2nd line. But I have no Virgin Media Wall socket in my house. Try the automated service status number 0800 561 0061 to check for any faults in your area. I've just received my virgin broadband kit, with self set up. Browse Virgin Media Virgin Media Community. When I proceeded to set up my Hub 3 I quickly realised that. 2. on 12-01-2023 21:04. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Re: No Virgin media wall socket. Please help. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Next, connect the power cable with the blue tab. I can't find an internal wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Damaged Wall socket. If you don't have the cabling then call the pre-installs team on 0800 052 1734. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Preparing for Landline changeover to fibre. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. The cable going in will be a double “shotgun barrel” type cable. Gaming Support. Good luck . Koda. TV. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Sign in . NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 6. Options. Hi team . I have signed up as a new user for Virgin Fibre. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Thank you for your post. No internet, unfortunately. I cannot find a Virgin wall socket within my flat. I think there’s something missing to the Virgin Media wall socket in my flat. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Choose the best spot for your wifi hub. Is there likey to be any problem with this, such as degraded of weaker. Re: No wall socket. Sign in . Please help. Virgin Media; My Virgin Media. Security matters. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The wall box may be branded with the logos of an old cable TV company (not VM). Manage Your Account. I'm here to share knowledge, I don't work for Virgin Media. Some older sockets may have NTL or Telewest written on them. Hi there I moved house with my family and we wanted to move to Virgin Media. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Re: Wall socket. The connector with the yellow label looks like your VM connection, the other two look like satellite. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Virgin Media;. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. . You should see a welcome screen, then the Virgin Media start up screen. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Entertain me; Broadband Deals. Apply a gentle force to begin with, turning anti-clockwise. Plug the cables into the hub. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Call the Pre-installation and delivery team on 0800 052 1734. Thanks for your reply. Tried looking but can't see a way to book an engineer for this? Thanks. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. 3. Up to speed. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. 4 weeks ago. These are the parts I could find, they were screwed into the end on the coaxial cable. Most QuickStart kits have just 6 cables, connectors and powerlines to. 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I'm a Very Insightful Person, I'm here to share knowledge, I don't. You should see a cable going through the wall and if you trace this inside, you should get the cable. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. on 25-09-2022 15:41. I cannot find a Virgin wall socket within my flat. I don't have a virgin media wall socket and this is stressing me out. Save £105. QuickStart, set up and connections. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. . Well I can't seem to find anything like that and the closest thing I can find is a. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. If you're happy with this and for the charge we can make the arrangements for you 🙂. Thanks & regards, Bablu kumarRe: No virgin media wall socket. Vonage 2nd line. However, I do not have any of the specified wall sockets available. I will only be using one wall socket, so the other socket will have no connections. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Re: No virgin media wall socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Security matters. However, I do not have any of the specified wall sockets available. Dave. We would like to show you a description here but the site won’t allow us. Getting Connected with Virgin Media is easy when you have a wall socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We can certainly get a move of the equipment. . Post a photo of the "wrong" socket please. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. I’m a new Virgin customer, and the previous occupants used a different provider. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. 12-10-2022 18:51 - edited 12-10-2022 18:59. I am going to cancel. I just found a box in the closet which has a cable indicated as CABELCON 4. Virgin Media Community: Broadband: QuickStart, set up and connections: Need Virgin Wall Socket - require "written confirm. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. I am happy to help with this. Connections to Virgin Media equipment are clearly marked in both cases. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. 132Mb average speed. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. It is actually a VM box but a very old one, even though it was still in use just over a month ago. In response to Llfamily. Vonage 2nd line. Volt. . Get the Hub ready by connecting the wires. Options. I am so sorry to hear that you seem to be missing a wall socket in the home. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. - 5250024 Re: No Wall Socket for Quickstart. on 07-09-2022 19:28. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. 0 Kudos. One works with my existing connection but the other one is just on the wall - 5156775. Account - Cable. Ordered VM broadband and was recommended by the website to select the self quick install option. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Need wall socket. But I have no Virgin Media Wall socket in my room. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Everything is converted to specialised triple screened coaxial cable. Solved: Previously, I had BT connection so I need a wall socket. Thank you for the tel no. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayHi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Some properties do not have a wall socket, only a cable. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Virgin Media Community. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. . This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. No wall socket but wire from underneath floorboards. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Old Virgin Media box and poor signal. Networking and WiFi. Phone. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. 01-02-2023 10:59 - edited 01-02-2023 11:00. 22-12-2022 19:19 - edited 22-12-2022 19:20. VM don't use fibre inside the property. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. The cable on the right looks like is for a Freeview TV antenna. We would like this to be re-located please into our living room on ground floor. 19 minutes ago. Trouble shooter. There should be a wall mounted box somewhere inside that has an F socket on it. VM will usually only supply a Quickstart to a property that had VM previously. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. He will drill through into the lounge and connect an internal access point to the brown box on. We're here to help. on 17-12-2022 10:39. Image below of the Virgin Media PSU Plug that connects to the coax. Kenneth. Manage Your Account. We have the quickstart pack but sadly cannot get broadband set up and working. . All the wall sockets I can see are for BT. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Can anyone help please? Need broadband asap!Mobile Your Account. My Virgin Media App. No Virgin Media Wall Socket on 13-04-2022 14:47. Manage Your Account. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Tried the virtual assistant but it didn’t prove helpful. Networking and WiFi. If you don't have the cabling then call the pre-installs team on 0800 052 1734. - 5250024Re: No Wall Socket for Quickstart. 0 Kudos Reply. Wish this was made clearer when. Manage Your Account. Go to solution. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Options. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Phone. 68K; 345; 502; Alex_RM. No wall socket to connect. on 05-09-2023 20:36. I've looked for an external box but cannot. In response to Jonny-M. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No Virgin media wall socket JakeDobinson. The first thing is to start making alternative arrangements for your internet connectivity. Broadband only; Fibre broadband; Switch broadband; Gigabit. Manage Your Account. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. . Options. Account - Mobile. Been trying to call VM to book an engineer to vi. Aug 8, 2019. Should’ve checked this before I ordered. Internet. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. If so you would need a maned install. Plug the cables into the hub. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanksHI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Mobile Your Account. . Plug into the wall socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFastest WiFi guarantee of any major provider. Tudor. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. Options. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. 15 March 2021 at 12:49PM. Entertain me; Broadband Deals. Subscribe to RSS Feed; Mark Topic as New;. )In this video, I am showing the sta. Getting Connected with Virgin Media is easy when you have a wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The cable could be hidden within, or behind, furniture. Not able to set up my broadband. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Subscribe to RSS Feed; Mark Topic as New. No Virgin Media Wall Socket on 13-04-2022 14:47. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. . What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. This is usually a plastic wall box that. Tudor. Being connected to the internet is one of the most important modern essentials in 2022,. Hi mariz2198, thanks for posting and welcome to our community. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Ordered VM broadband and was recommended by the website to select the self quick install option. Subscribe to RSS Feed; Mark Topic as. We have the quickstart pack but sadly cannot get broadband set up and working. Get virgin engineer to move the wall socket. I don't even know what to do with it either. This is designed to push over the existing screw connector the outlet has. The cables from the external box lead to a Bt open reach socket and a blank socket. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Learn more. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Re: No wall socket. My previous sky microfilter attached here. QuickStart, set up and connections. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Hi! New to the UK and just moved into our first home here. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Don’t plug the power cable into a wall socket just yet. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Admittedly these will make more sense if you already have a basic. I'm currently renovating my living room, including the electrics. signed up and was given the option of self installation. I don't have a Virgin wall socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The other is marked TV, & this is used for TV & Broadband. You need a Virgin Media wall socket to connect to their broadband services. I have tried to contact vm but I don’t have a landline number so they w. Tudor. The only way to find out is to try and connect. Virgin Media; My Virgin Media. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. virgin media internal wall box. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Can you help? Many Thanks. Hi, Same problem here. I was told when purchasing the broadband package that fi. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Hi mariz2198, thanks for posting and welcome to our community. Stream from Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Plug the cables into the Hub. Browse Virgin Media Virgin Media Community. Subscribe to RSS Feed;. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 0 Kudos Reply. Please help. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. #2. I will private message you now. Community; Volt. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Next, connect the power cable with the blue tab. Browse Virgin Media Virgin Media Community. 3 weeks ago. . Please help. I am going to send you a private message. and view the images for a range of different wall box options. Stay safe online. There were many cable companies that originally built the networks in the early 1990s. com email address to different Virgin account. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Some of the cables hanging out the wall were cut off after the house improvements. Wall sockets and no connection.