virgin broadband latency issues. Bit late in getting back to you, but I'd bought a new router (XR1000). virgin broadband latency issues

 
 Bit late in getting back to you, but I'd bought a new router (XR1000)virgin broadband latency issues  In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX

603 for their Hub 3. Gig1 Fibre Broadband will future-proof and bring harmony to your home. I use Google DNS servers, you may prefer Cloudfare, in which case enter. More comprehensive network performance managers can test and check latency alongside their other features. Packet loss issues that have been lasting for months. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). 1, test out how it performs. Right now the following benefits of FTTP over Virgin Media/HFC. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. 4. End. . I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. 1. 8. Broadband Quality Monitor. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited ‎25-08-2022 11:51. risc19. Broadband in the UK is broken, but we’re here to make things better. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). within Virgin's). Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. Follow these steps: 1. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). 17-07-2023 There are a few common causes of high broadband latency. Latency problems in WC1 on ‎28-10-2021 09:21. Step: 03: Let The Virgin Test Speed Results Load And See The Results. Also. Only 4 devices connected. on ‎13-05-2023 13:11. Latency is effected by anything but bandwidth. 8. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Please, help, as it is really uncomfortable to work during such service state. No issues. Change the primary and secondary DNS to 1. . Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. which increase the cost of broadband contracts by the. We would like to show you a description here but the site won’t allow us. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. Kind regards, Ilyas. I have rebooted all devices (VM Hub, my own router. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). on ‎04-02-2023 20:28. Re: High, frequent latency spikes and connection dropouts. The blackouts occur usually twice a week. and tells you of more local issues down to street cab/ postcode level. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. Browse. 1 Gbps download speed; 5 Mbps to 52 Mbps upload speed; Cable broadband; 18-months contract length; Virgin Media is a prominent broadband provider in the UK market known for its high-speed internet offerings. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. But you have mentioned that we keep. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. We would like to show you a description here but the site won’t allow us. My latency in game varies from around 200 up to 800, and. 1. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. + £8 per month for a static ip address, cancel at anytime with 7 days’ notice. Acquired Downstream Channel (Hz). Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. 8%, respectively. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. 1) 5. 100. 25-11-2022 12:58 - edited ‎25-11-2022 13:05. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. As I work remotely and present. 5 weeks. Virgin Mobile Home Internet is currently available only to existing customers. Looking at your broadband quality monitor graph your broadband performance is excellent. ID: Best wishes, the Virgin Media Team. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. However, a friend who lives nearby and also is with virgin media appears to be unaffected. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. I appear to be having latency issues and dropping some packets, a traceroute shows a 15-20ms delay at the sotn-core-2a-xe-816-0. rdf82. No improvements, still lagging and getting packet loss constantly. Appreciate the assistance. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Hi all -looking for some help here. If you’re still experiencing slow speeds with your Virgin Media Business. Virgin Media issues statement on latency issues - UPDATED. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. 0. Downstream bonded channels. The wider internet can also suffer traffic problems which can increase latency. 9 458395984 3. By default, all projects automatically come with a default network that allows certain kinds of connections . £15. 1. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. ALLM and VRR are also known as ‘game mode’ on some TVs. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. 0 Upstream channels. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. My friends who are on virgin in same city don’t get it. The problem is now so bad that every few minutes, a ping to 8. Flag for a moderator. The router will go through the booting up. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. The wired speed tests that virgin technicians do themselves m. Any ideas on what I can try. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. BQM: Downstream bonded cha. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. 12-month minimum term. Upload speed and latency isn’t. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. -. e. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. I am on the 1Gig fibre with the. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. Entertain me; Broadband Deals. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. I have the Gig1 Fibre Broadband Package. However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. It doesn't matter how big the download is (it could be a song that would take a. Re: High latency and constant packet loss while gaming and video conferencing. Usually a rock solid service. Trouble is that will affect the other. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. Hi @buchosmambo 👋. . I'm sorry to hear of the issues that your currently having with packet loss on your connection, I have looked further into this and can see that there is congestion in your area, that has been logged in the last 24 hours and this is being worked on by our. 1 (Cloudflare DNS) has quadrupled to 45-65ms . SpeedRe: Super Hub 3 Latency Issues 350M. Yes, similar BQM for me and the main Belfast switch,. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Hub 3. 1. Offer: No setup fee (was £35) + O2 mobile SIM with 10GB data, unlimited minutes and texts. Sometimes bandwidth gets. As broadband goes, a leased line is a very costly option. In the past month, ping latency to 1. Reply. Ends 11. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. You see, many areas have been neglected by the big broadband providers and are stuck with outdated, copper-based infrastructure, which cannot deliver satisfactory internet speed and reliability to meet demand or sustain any progress. 174. And my uploads are perfect. 1 router mode or 192. on ‎18-02-2022 13:33. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. 1 Downstream channels. BQM: Downstream bonded cha. Starlink users experience two issues occasionally that make competitive gaming difficult: Fluctuations in latency; Packet Loss; The truth is that even a high ping of 60-80 ms is manageable as long as the ping value stays relatively constant. Yeah I recently found that out about docsis. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Got a response from virgin media about a complaint I made. . on ‎13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. 100. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. I was told it was my network, I was very sceptical as it. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. Key Features. Landline via Sipgate. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. If you deny all traffic, by default, that also denies SSH. Broadband only plans with FREE setup, prices from £28. There are a few common causes of high broadband latency. Now, under Network Connections, go to your WiFi, right-click on it, and select Properties. Hi. Hoping someone can help. These settings will automatically set the connected display to its lowest latency mode. ISPreview has published a response. This can be replicated via WiFi. Have you checked first for any “known network faults”. Rang up virgin media loads of times but they don’t want to know. Only - 4607711 - 29Since 22nd of August at 2-3PM I had a lot of packet loss and sometimes even high latency. Packet loss is where some bits of information are lost. Choose your location to check coverage speeds in your area. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). There's a big thread on the 'Talk to Virgin Media' forum on. This type of connection only uses copper cables to carry the signals, to the street cabinet and your home, so provides essential speeds. 8. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. The Virgin Media Team. 60 to £33. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Optimise your display with auto low latency mode: Check your settings. 4-6. Re: High latency spikes. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Awful Latency Issues in. After doing my research, this is the option I chose. openreach) and virgin put in their own. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. But is there really no solution to this issue? I am on the 350mb speed. This includes their 300Mbps, 145Mbps, and 67Mbps plans. VM cable was only laid in my area last spring and made available for installation last summer. 82. 33 Comments. Hi everyone, I have a bit of an unusual issue. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. No setup fee. Hi again @Bradleygraham84. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. 168. Troubleshooting dropped network traffic. My friends who are on virgin in same city don’t get it. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Open an internet browser and type in the Virgin Media IP address: 192. Unfortunately it has made no change to the latency issues we are seeing. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 8 (Google DNS) or 208. 50p/m for 132Mbps speeds, £32. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. The estimated repair time is now: 01/11/2022 12:40:00. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. Well-informed. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. Wales 57. . Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. on ‎17-01-2023 14:03. Hub 3 are DOCSIS 3. Another suggestion is to turn your hub into modem mode and use a separate router. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. 54 Mbps to 1. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited ‎25-08-2022 11:51. Broadband speed statistics found those with speeds in excess of 1GB typically. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Thanks for arranging the visit. The terms “bandwidth” and “latency” describe an amount. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. I've done a full reboot of the router and my Decos. 1 modem mode. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. co. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. Sign in . A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Welcome back to the community and thanks for taking the time to post. 0. . Cable Modem StatusItem Status Comments. It seems that this specific issue cannot be resolved. I've tried resetting the router and it hasn't changed anything. Speed Test: The speeds are fine but upload latency is really high from previous tests. This provides lag-free play without disruption across multiple connected devices. VMUser1812. 962 ms 5. Tap the results to find out more about the issues, and when we expect them to be fixed. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Mobile Your Account. As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. After looking through the forums it seems that this is an issue many of us are experiencing, but I am experiencing very high latency and kinda random packet loss (usually down for 15-20mins every morning between 9am and 10am and randomly throughout the rest of the day. No longer an issue. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. 3 5120 64 qam 3 2 23600000 35. No underfloor heating. Tuning in. 1. That still compares poorly to the average of 15ms for fixed-line connections, but 37ms is just about good enough to avoid jitter in online gaming and videoconferencing. 9. Click on the “Networking” tab. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. 1 Kudo Reply. 1%. Just extensive internet blackouts and generally high jitter. . Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. Open a web browser and go to 192. Broadband problems can be extremely frustrating, particularly if you’re struggling to get help and support from your provider. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. Consider leasing a line if your workplace. Ideally, latency will be as close to. . Problems with latency Problems with latency Blitax Tuning in Options on ‎17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. on ‎21-11-2022 16:36. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. Using the Connect App, all the Jitter and Latency seem to come. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. The issue occurs over several different games, so the problem is common to me. . The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. 80% avg. 1 , Virgin Media , Wireless. Extremely Bad Ping and Latency. This provides lag-free play without disruption across multiple connected devices. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. . High Latency after a few hours. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Rang 150 at 3. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. So my contract is: £25 per month for 18 months. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. on ‎28-09-2021 14:04. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). 168. I know the sky was in a different socket (e. Click on the “Upstream” tab, copy the text and paste into your reply. 168. I have run some diagnostics from here, I can't see any outages from utilisation. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. i have typical devices connected. Hi there, I used to have a hub 3 that would regularly disconnect and was impressed that for the first week my new hub 5 would be online -. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. I have 1gb and a Hub 4 and everything typically works absolutely fine but recently I've been noticing more and more issues with random spikes in latency and packet loss. 1 modem mode. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Periodically I have some kind of high ping problem:ping 8. If anything, it’s more likely to. Broadband, Phone & TV bundles from £31. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. Right now the following benefits of FTTP over Virgin Media/HFC. It does not however affect any offline games, and thus I thought the problem was with my internet connection. Virgin Media M125 Fibre Broadband. Area ref: 31. 1. Please let me know how you get on and if any of these steps have helped. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. Set the Virgin Media Hub from router to modem mode. Scotland 53. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Nothing has changed in performance. vpn latency when working from home. This promotion means you won’t pay the usual setup fee of £35. g. Fast forward 2 months and I’ve had. 20-30ms (or up to 50ms) is low latency, so it is considered good. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. To fix this you’ll need to log in to your router and change a few settings. This didn't solve the issue for me though. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. I'm in Northern Ireland on 350MB. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 0. Last week it emerged that cable broadband ISP Virgin Media UK had begun deploying a new firmware update v9. 2. This is just a technical te. Upload speed and latency isn’t. 20) and the Hub3 was not powerful enough so we would likely require a better router. . 0 (SuperHub v3) wireless router in order to fix the long running latency bug on the Intel Puma 6 chipset. We're carrying out some final checks to confirm this. For example, 200 ping (in milliseconds) is high latency and bad for time-critical applications. Click on the “> Check router status” button. I had this issue before in late July but it - 5102935. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. nothing major - xbox, laptop, phones, Alexa etc.