We’re so confident in this technology that we’ve launched. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Up to 3 WiFi Pods if needed. WiFi Max. Connect the coaxial cable. Options. Very Insightful Person. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. Virgin Fibre Areas only. Connect your devices to the new wireless. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Download the Virgin Media Connect app now. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. For all mesh systems which use WiFi to communicate between the nodes, it is best to think of them as a bit like a 'bucket chain' handing off data between the hub and your machine. I would like to retain this ability and would prefer a WiFi pod with two ethernet ports as has been mentioned by some subscribers to the forum. Disconnect your old Hub. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Look out for the envelope in the top right-hand corner. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Dual Ethernet port pod is flashing blue, other 2 flashing white. At airports, you'll see 'arq_wifi_x'. At least 30Mbps download speeds in every room or £100 one-off credit. 2. 0 Kudos. Then follow the instructions on screen to finish your set up. Hi @stuandjan1966 . At least 30Mbps download speeds in every room or £100 one-off credit. Virgin TV. Further exclusions & legal stuff apply. Calling at 08. On a 1 gb package but nothing's happening. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Whilst the 1st pod can be requested, a second. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. WiFi hotspots. Once you’re all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. WiFi Aerials and Pods. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Backed up by signal-boosting mesh WiFi Pods and Intelligent. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. How many WiFi Pods do I need? If you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Excludes broadband faults and broadband network outages. Do: use the Connect app to run a super-intelligent WiFi home scan. WiFi hotspots. Please can there be a simple way of ordering a first WiFI Pod? We have 1 Gb broadband with Volt - and the mesh pods were a key reason for this as wi fi connectivity around our house has been persistently poor, especially in some areas (partially but not very satisfactorily mitigated using boosters). Let us know if you need any further. Got a WiFi Booster? 2. I have 2 wifi pods and both were working fine, all of a sudden one simply stopped connecting to the hub and despite multiple reboots and placing the pod in the same room as the hub it just continuously cycles through the start up process and then flashes without connecting. Away from large bodies of water (e. Up to 3 WiFi Pods. Gaming Support. Scan complete, Tap continue. SHARE. Just remember to leave it off for 10 seconds to reboot properly. on 16-08-2023 20:44. This sorted it, thank you. Smart WiFi Pods. This one has connected correctly. Have you changed anything on your hub? The pods only work under certain conditions. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Our plug-in WiFi Pods will always choose the best connection for each device – their new roaming feature checks WiFi signal around your home and how busy each point gets at. The WiFi Pods can be simply. Tap Add a room, Tap the room you're in. Your broadband speed. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. This’ll only take a few minutes, depending on how many WiFi Pods are connected. css"> <iframe aria-hidden="true" title="GTM". Then Start the scan again. Options. published 24 July 2023. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Learn how to set up your Virgin Media Wi-Fi booster. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. Stream: Up. You can place it in a mains socket anywhere in your proeprty. From there, the setup is nice and simple. Told to wait 14 days before ordering Pods. Excludes broadband faults and broadband network outages. At least 30Mbps download speeds in every room or £100 one-off credit. To verify click here. SpeedOptions. Pod ethernet. If the pods are flashing blue or green they are never going to work again. TiVo. 2. And the pods should be delivered within 72 hours. The home scan feature will guide you from room to room to. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. To. WiFi. on 24-03-2023 10:40. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout. Learn more about the shiny new version of the app and how it can help you manage your home WiFi. I’ve recently received a Wi-Fi Pod to use with my Hub 5 router. if I go upstairs, out of range of the hub, my iPhone connects to the pod with no issues. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. <link rel="stylesheet" href="/support/help/check-services/styles. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 4. Connect your devices to the new wireless. They need to go about halfway between the Hub (or another Pod) and the blackspot. I’ve been on the phone to virgin about 5 times this week (Not just about this but mobile issues too)!Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 3 Browse Virgin Media Virgin Media CommunityAs I previously said very reluctant to change my network setting to install the pod becouse of the negative post's from other who have had issues after installing the pods. Thanks for the update. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. You can place it in a mains socket anywhere in your proeprty. 3 weeks ago. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. I’m on the Gig1 plan and have tested it on the lounge where the router is and it’s fine. Either spend around £100 on a decent entry level mesh wifi system (eg the TP-Link Deco M4 that I use, or the similar S4, but not the E4), or rent some VM pods that create a quasi mesh system. Hi stiffers . Current package Volt M350. GrumpyMan's REVIEWS. Virgin Phone Switchover. Connect the coaxial cable. One mesh WiFi Pod working with the WiFi Hub should give great WiFi coverage around your home. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Our new WiFi Max service allows you to have up to 3 pods. While connect to WiFi, Tap I’m ready. Hi Leea56 when you setup the pods and have waited 24hrs for them to optimize the best way to get the most out of them is to everything off the uses wifi and then turn them all back on that way they will connect to the strongest wifi signal to them. Virgin Mobile. Hi @jm300. - The new routers currently do not have a router mode (at the moment). 0c9821507a37ee02. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. TV on the go. Up to 3 WiFi Pods. It acts as a modem, giving your computer mobile internet access or enhancing your existing connection. It has made no difference and checking on the VM connect it shows the the camera isn't connecting to th. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Related quick links & videos Modems. Networking and WiFi. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Trying again to order my first Wifi Max pod in Networking and WiFi 6 hours ago; WiFi issues since request to cancel Virgin Media service in Networking and WiFi 7 hours ago; Hub 3 Set up in QuickStart, set up and connections 7 hours ago; Need wifi pod but connect app does not connect in Networking and WiFi 10 hours agoVirgin Media O2’s WiFi Max guarantee promises customers download speeds of 20Mb in every room or £100 credit back. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Virgin Media O2 has increased its wireless coverage guarantee to 30Mbps. Directed to virginmedia staff. Make sure to keep the WiFi Pod out in the open. Pod now working. You can use the two ethernet ports to connect other equipment or another VM wifi pod. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. uk) A tiny white LED flashes to let you know the device is setting itself up and. Share. I note from other forum posts this is not an uncommon situation and would be grateful for any. Watch: Get the best WiFi experience. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking. The home scan feature will guide you from room. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Don’t worry if you have our new Hub 5x – exciting things are coming soon. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Wifi Pod not connecting in Networking and WiFi yesterday; NTL World mail not working in Email yesterday; Cable cut by gardener in QuickStart, set up and connections yesterday; Have been trying to order Wi-Fi pods but have been going round in circles on the app need help in QuickStart, set up and connections yesterdayJust remember to leave it off for 10 seconds to reboot properly. This will include creating a new network name and password for the pod. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. 01-04-2023 01:12 - edited 01-04-2023 01:46. I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. It has one Ethernet port and supports dual-band connectivity. Consequently there is no way of scanning because Connect cannot connect at all- Wi-Fi hub not found. Whatever the reason for your connection problems, a Wi-Fi signal booster is an affordable solution that can help the signal from the Hub go further, giving you stronger and more. on 13-03-2023 22:30. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. That’s the fastest WiFi guarantee of any major provider. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod. I have tried turning the pod off and on and it goes green followed by no light but the app is only showing one pod which is the new one. If this still doesn't help, try clearing the data within the Connect App. If the scan picks up that you need a pod it will allow you to order some. Ordered a wifi pod as I can get them with my gig1 and my wifi was a little crappy in some parts of the house. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . 1 ACCEPTED SOLUTION. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. It then enables them to create the ultimate surfing conditions for your home network. 0c9821507a37ee02. Virgin media pod is an intelligent #wifi extender. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Tap Add a room, Tap the room you're in. This offers customers WiFi speeds up to three times faster in more locations in the home. 5) It’s plugged in directly next to the router for the best connection. Your online account, will give you access to your bills,. If the scan picks up that you need a pod it will allow you to order some. However they can be chargeable depending what package you on. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Tap Start the scan. TV on the go. Call the equipment activation number they may be able to help. If you can let us know this works and if not we will be able to assist further, thanks Joe. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. High up (8ft) not any. . And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Fix your broadband. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. The difference is night and day - I receive 150-200 mbit in every corner of our 7. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Any help would be much appreciated. Manage Your Account. Wi-Fi extenders work by running the broadband signal down the electrical wiring within your home. QuickStart, set up and connections. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). <link rel="stylesheet" href="/support/help/check-services/styles. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. So does pluhing in the WiFi - 5173473. Scan complete, Tap continue. While connect to WiFi, Tap I’m ready. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. Hi @David1984 . 1. Pods are not automatically sent out to users. V6. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. Then Start the scan again. Are the Booster pods free? Virgin Media advises these. John. I have just upgraded to Hub 5 from Hub 3. The SSID must be password protected. Account - Mobile. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. . The pods can only be sent out one at a time too. Watch:. 11. You can also easily manage your guest network settings on the Virgin Media Connect app. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. On our wavelength. Virgin Media Price Guides. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Options. 0c9821507a37ee02. Tap Start the scanHow to perform the scan and order the wifi pods when using the Connect app. Our new WiFi Max service allows you to have up to 3 pods. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. I have ordered some new virgin/plume WiFi 6 pods which are due to arrive this week which will boost that up to around 850mbps from the independent reviews I've seen. Wifi is set up and working but the pods have failed to connect. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. See where this Helpful Answer was posted. So second hand ones don’t work I’m afraid. Account - Cable. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. •Channel Optimisation must be left on. Currently I have connected the Virgin power line extender to 2 pcs using ethernet cabling. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If that doesn’t do the job, we’ll send you up to a total of 3. In response to leea56. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. <link rel="stylesheet" href="/support/help/check-services/styles. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. Next to the TV not behind it. With the introduction of its WiFi Max guarantee, Virgin Media ensures you have a reliable WiFi connection even in the hardest to reach areas of the home. on 28-03-2023 06:18. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. Email. Reply. on 11-07-2023 21:26. QuickStart, set up and connections. See more. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB 5. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. If you need others in future you will need to order these via the connect app or by giving us a call on 📞 0345 454 1111 or 150 from a VM landline. Disable WiFi - Netgear. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* Virgin Media set to transform in-home connectivity with Intelligent WiFi Plus. £8p/m extra or included with Gig1 or Volt. Jow can I check if I'm getting kne. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Sometimes you do need a second pod and the rare time, a 3rd. Broadband, TV and Landline offers. My Virgin Media App. How to set up a Virgin Media Hub. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. 4GHz and 5GHz networks the same SSID and password - Channel Optimisation enabled *UPDATE*: I've just received another Wifi Pod (I only ordered one). To install a mesh WiFi Pod, follow these simple instructions in our installation guide. (note: the coaxial cable will need to be unscrewed). Yay!! The engineer was very helpful and made sure everything was set up to connect to new router . TV box - 15 mins. 4) The network names and passwords both match. They use your home’s electrical wiring to boost the WiFi signal in the room. Both ethernet and WiFi speeds have shown a small but noticeable improvement. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Told to wait 14 days before ordering Pods. My Virgin Media App. on 13-09-2022 15:26. Plug the other end of the power cable into a wall socket. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. Hi @stuandjan1966 . I have used the Virgin Connect app to confirm these speeds. Terms of guarantee vary by provider. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. Excludes broadband faults and broadband network outages. As for your Connect App, the first thing to be aware of is you need to be connected to your Home WIFI in order for the app to connect to the Hub. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5. We stay in an old house with thick concrete walls built circa 1937. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. Late wifi installation - no alternative provided! in QuickStart, set up and connections yesterday Wi-Fi still not working with hub and 2 pods in Networking and WiFi yesterday Intermittent Internet & TV in Networking and WiFi yesterdaySo when I plugged in the WiFi pod the virgin home plugs stoped working and not I can't find them on the WiFi. Loses signal at times too. In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. Introducing Smart WiFi. 1 ACCEPTED SOLUTION. Sometimes you do need a second pod and the rare time, a 3rd. Hi @clubberlang,. But since the pods are free on my current plan I thought I might as well use VM pods first. Still some rooms on higher floors/past concrete with speeds much lower <100 even<50. If you have a WiFi booster please follow the next steps to get set up. Re: Hub 5: Our first ever WiFi 6 broadband router. This light will only appear when connecting a second pod. Best WiFi pods for virgin media? in QuickStart, set up and connections 32 minutes ago; Diagnose my issued in Networking and WiFi 33 minutes ago; internet issues in B11 3AY in Networking and WiFi 6 hours ago; Frequent disconnection in Networking and WiFi yesterday; Red flashing on hub 5 in Networking and WiFi yesterdayWe would like to show you a description here but the site won’t allow us. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc. Or you may be quicker than average! You won’t be involved the whole time. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Broadband deals. --------------------. css"> <iframe aria-hidden="true" title="GTM" src=". I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Verdict. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. However best to try it in the same. I managed to get a live chat. 4. It's great to hear you're looking at having WiFi Pods. • Tap Add a room, Tap the room you're in. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Start the Scan (do this in every room) Scan complete. I have situated my router in the hall. Forum; Apps. Online Security and Safety. Networking and WiFi. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Then Start the scan again. The info below is a copy paste of the steps provided by @John_GS (Forum Team) Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Think of it like a relay race, passing the signal to a fresh runner, ready to. •The SSIDs must be the same and broadcast enabled. . You need to use the Connect app to identify the need for Pods. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Virgin Media Hub 5 Installation and change Hub 5 WiFi Network Name and change Hub 5 WiFi Password. Home Phone. any help gratefully received as my broadband upgrade has turned into a major downgrade!I have a camera in the garden which connects via Wi-Fi but the signal is not that good. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. It won't allow the connection if you're on a Guest network, VPN or Mobile data. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. • Then Start the scan again. You might need to turn the WiFi Pod that’s connected to your device off and on again for it to be recognised and added to your network. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Options. g.