44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Apparently the tag could be damaged or missing and they can't find the parcel. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Browse Virgin Media Virgin Media Community. For queries on delivery charges from online retailers please contact the retailer directly. Hi chereseferry 👋. My delivery didn’t arrive yesterday. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. I'm sorry to hear about the issue you're having with the returns kit. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. As in the title. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. I don't work for Virgin Media. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). We would like to show you a description here but the site won’t allow us. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. Download it for your iPhone. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. 10/11/23 15:13. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Re: Yodel. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. £8p/m extra or included with Gig1 or Volt. My Virgin Media App. Thanks for your post and welcome to the community. We would like to show you a description here but the site won’t allow us. @Zach_R. Sign in to My Virgin Media a. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Security matters. If you have a tech booked they would have the equipment. Openreach has just launched a revised. My Virgin Media App. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Networking and WiFi. Having issues? We help you find out what is wrong. Entertain me; Broadband Deals. Thanks. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. This was a 4 week wait. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Now I have. Chris_W1. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. . (England) I bought a mobile on contract from virgin media. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Global Media Limited A. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. We would like to show you a description here but the site won’t allow us. i. KF”In this conversation. We would like to show you a description here but the site won’t allow us. In response to Steven_L. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. 07480632098. and delivery tracking information. Virgin Media deliver their routers via Yodel. Browse Virgin Media Virgin Media Community. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. We would like to show you a description here but the site won’t allow us. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. Although this question has appeared before the answers vary and I need definitive advice. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Processed at National Hub. Yes, Virgin Media returns in the UK are completely free. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. I don’t have and have never had an account with virgin. The talks between Virgin Media O2 and. Sorry to hear you have been having issues with your Yodel delivery. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Apparently the tag could be damaged or missing and they can't find the parcel. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Now I have. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. GXO Logistics, Inc. Horrific service from Virgin Media !!! on 21-09-2022 16:05. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. Virgin Phone Switchover. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Sign in . Please respond to this when you can and we'll proceed from there. I am really fed up. Excludes all third party directory enquiry services. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. We would like to show you a description here but the site won’t allow us. Yodel returned to sender. Sports Direct. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. . You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. 44pm and the. We could not find the parcel anywhere near the house at all. Yesterday it was showing for delivery, today if I hadn’t. SpeedDelivery of your equipment to store via Yodel is free. We would like to show you a description here but the site won’t allow us. The deliveryman noted that the box was left behind the “bin”. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Hopefully they can reconnect the older hub for now. Simply select the track your parcel. We would like to show you a description here but the site won’t allow us. But until Thursday evening, there is no delivery, no update, nothing. 07-06-2021 13:00. I don’t have and have never had an account with virgin. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. I’ve called Virgin Media and they have launched an investigation with Yodel. Asked webchat today, and was advised I would be giv. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. We would like to show you a description here but the site won’t allow us. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. . Virgin Mobile. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. From £ 38 a month 18 month contract Check it out. Options. Forum Team In response to. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. So I went outside my house no package,. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Options. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. I’m so frustrated with Yodel. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Very. Browse Virgin Media Virgin Media Community. Excludes broadband faults and broadband network outages. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. . Click on the brands below or scroll down to the handy brand finder. Browse Virgin Media Virgin Media Community. Virgin Media. Yodel strikes again. Horrible, they treat customers like you own them something. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. This will be a few weeks in advance so you'll have. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. We would like to show you a description here but the site won’t allow us. on 12-05-2023 19:08. Sign in . Browse Virgin Media Virgin Media Community. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. i. Being returned to Virgin Media. How do I return my old box. Two different men tried to retrieve the parcel from me but I. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. Sign in . Hi . Mobile Your Account. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Security matters. Openreach has just launched a revised. We would like to show you a description here but the site won’t allow us. SpeedWe would like to show you a description here but the site won’t allow us. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. . The Collect+ Send service is in partnership with Parcel2Go. I would be grateful for any advice on the best way to proceed. Reece_MH. - Create returns labels for 300+ retailers. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. There are two ways to return a parcel through Yodel. We would like to show you a description here but the site won’t allow us. Received email on the 19/7/21 to advise my ord. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Have you received this since your post?We would like to show you a description here but the site won’t allow us. To date not had any communication from Virgin Media chasing return of equipment. I've received no communication from virgin addressing this, in fact both of the. Stay safe online. once the package has been entrusted to the Yodel network! 0 Kudos Reply. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. This is a common and effective way to try and control web traffic and customer volume. Sorry to hear you have been having issues with your Yodel delivery. on 30-05-2023 13:29. No still no tracking number. on 16-03-2023 19:38. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. I’m not getting anywhere with the WhatsApp service. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We would like to show you a description here but the site won’t allow us. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. We would like to show you a description here but the site won’t allow us. Account - Mobile. Stream box and remote remain property of Virgin Media. My Virgin Media App. It's your sole responsibility to track and update your system. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. please can you check when I can receive my box? I’m regularly working from home and really. We would like to show you a description here but the site won’t allow us. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. We would like to show you a description here but the site won’t allow us. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. on 22-04-2023 10:15. got a text to say they couldn’t - 5153083. on 28-03-2023 08:11. I've replied to numerous emails asking for a returns label but nothing received. Switched On Families. Quickstart is the quickest and easiest way to setup our services. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Options. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Yodel stole my parcel. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. In response to Zach_R. - Create returns labels for 300+ retailers. Stay safe online. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. 08/11/23 21:45. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. We would like to show you a description here but the site won’t allow us. . Str33t. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. We would like to show you a description here but the site won’t allow us. Unfortunately I didn't received any package tracking number nor text with delivery details. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. You may also wish to ring us on 0345 454 1111, and our team may be able to. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. About GXO Logistics. If you didn't arrange your return through the app, you can find. Poor service Yodel, no delivery. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. Being returned to Virgin Media. i. Options. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. We will also take a photo of your parcel when we’ve left it in a safe. Use our app to: - Send a parcel from any of our thousands of local stores. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. I called virgin and they said to contact - 5105152 - 2Virgin Media . We would like to show you a description here but the site won’t allow us. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Received into MITCHAM DEPOT. Hopefully they can reconnect the older hub for now. As with most live chats nowadays, there is a virtual assistant to help you at first. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. We would like to show you a description here but the site won’t allow us. I dropped it off at the nearest Collect+/Yodel point (local corner shop). Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. The UK’s most popular channels, Catch Up services and built-in apps, in one place. . Yodel – The Non-Delivery Company. Global Media Limited Postal Address and Map for A. I can't get through to Yodel to ask them to return it to VM. We wouldn't be able to advise directly on the information provided by Yodel, as this. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. 5 months ago I was upgraded from Hub 3 to 5. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. He assisted me with that but not beyond that. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. They never were. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. We would like to show you a description here but the site won’t allow us. the delivery itself is completely legit and all in my name. Options. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. I've called the sales team and I think they're going to try to have it resolved today. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. I've taken a look at our systems and I can see that your new equipment was activated. I haven’t ordered a phone and have never had a contract with Virgin. Quote & Book. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. 09/11/23 11:22. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. @virginmedia. Furthermore, VM agent asked the VM client (me) to be the middle man to help. I signed up to Virgin broadband and was told my router would arrive on the 26th. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. If your parcel is able to be rearranged, you will see the options that are available to you. I'm a Very Insightful Person, I'm here to share knowledge. Hub 3 stuck at Yodel. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. See Deal. Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. I delayed delivery by Yodel for a week, but they are still intent on giving me another. Make sure your TV and your box are switched on. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. QuickStart, set up and connections. A. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Lee1981. on 02-12-2021 17:04. Hub 3 stuck at Yodel. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. on 12-11-2022 20:05. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. It's disappointing howe. I booked this. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. GXO has collaborated with Virgin Media since 1999. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. We would like to show you a description here but the site won’t allow us. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Global Media Limited Customer Service email address : A. Firstly, head to our tracking page and check the date your parcel is due to be delivered. i. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. Account - Cable. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. My parcel with a hub 4 was supposed to be delivered on Tuesday. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. not to me. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Simply ring our friendly customer service team. on 04-12-2022 20:11. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Yodel returned to sender. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. . 3 weeks ago. i. SpeedWe would like to show you a description here but the site won’t allow us. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. We would like to show you a description here but the site won’t allow us. Yodel Delivery due tomorrow - No tracking and no order showing. We would like to show you a description here but the site won’t allow us. Sports Direct. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. . Please choose the Yodel Store of your choice and let us do the rest. I would like to know if i can rearrange delivery or cancel the order. Mobile Your Account. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. Joining in. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. If your returns label just shows the Collect+ logo, please select Yodel. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Unfortunately I didn't received any package tracking number nor text with delivery details. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. If you can get Quickstart, you can choose one of two delivery options. So you won’t need to hop around. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Switched On Families. Networking and WiFi.