00 am this morning I get a text and email asking me to please return unused equipment. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. Working hard to help connect the nation, shop our offers and order online. 0 Kudos Reply. Manage Your Account. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. In the event you change service or close your account, it's important that you return any equipment to us. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Virgin Media;. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. That has been confirmed and was going to arrive in 3 working days. The clerk will print the return label and process your return. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. . Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Virgin has published guidance here . If you cancel your service, you will need to return your kit to Virgin Media. . Mobile. No setup fee is available on all bundles, broadband & phone, and broadband only packages. What happens with this please? I'm intending to. correctly to the Virgin Media wall socket, please follow these instructions to get set up. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. I've been asked to return my previous Stream box after cancelling then reactivating the service. services. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Then, drop it off at a Yodel store. Security matters. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. A power adaptor to plug into the Stream box and a power socket at the wall. This model should not be allowed, or at least there should be a way to connect to a VM. We would like to show you a description here but the site won’t allow us. They have just told me to take it to a recycling centre. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Joining in. couldn't see where best to post this. An Ethernet cable – The. we provide and how you are permitted to use those . Pack our kit. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. You can, if you prefer, print your. Virgin Mobile. Virgin Media Help - Get help, tips and advice to m. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. It's at least 7 years old! We would love. For my surprise, in the package of the hub 5, was another package to return the hub 4. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Returning a Stream Box. Alternatively, contact CollectPlus for help sending your package. This feels like a mass-send e-mail campaign / request. The new fibre phone line is designed to work with the same phones as the old copper line. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. isn't big enough to take th. We would like to show you a description here but the site won’t allow us. on 23-12-2021 17:18 sorry if in wrong place. |. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Problem: Returning Hub 4. Account - Cable. Options. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. So thats what i did. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. When you’re booking your move, let us know if you want to choose a new package for your new home. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Virgin Media Price Guides. Choose your package. @00johnjohn00 wrote:. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Security matters. Virgin Media Kit Collection. We would like to return it but we didn't a return box and now we are unsure what to do with it. . If you can set up using a Self-Install pack, but choose to use an engineer for. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. on 25-11-2022 12:11. Joining in. My Virgin Media app: Requires compatible Android 7. 1. Although this question has appeared before the answers vary and I need definitive advice. Could you give le and orientation?. If you possess a Virgin Media TV. Posted in QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. c. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Simply press 1 when you get through to the automated menu, and you'll be put. That would be. Pop the telly on: check its set to the correct Input and Virgin TV’s. H. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. QuickStart, set up and connections. Hello. correctly to the Virgin Media wall socket, please follow these instructions to get set up. We would like to show you a description here but the site won’t allow us. Security matters. Over the last year we’ve managed the collection and return of more than 2. super hub. £8p/m extra or included with Gig1 or Volt. Hi. 5. Step by step guide to installing your Virgin Media broadband and Hub 3. My Virgin Media App. richardsch. Security matters. Step by step guide to installing your Virgin Media broadband and Hub 3. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. If we decide to do this, we'll let you know. but the box the tv360 and hub4 came in, you use to return the old kit. your Boosters are paired. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. None of the links (book a date, contact us) work in the email. A power adaptor to plug into the Stream box and a power socket at the wall. For full instructions on how to return any of our kit, please see here and all instructions should be available there. My Virgin Media App. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Once we cancel we got a letter asking us to. Browse Virgin Media Virgin Media Community. jpeg1. I used to live in London and since I had to move home I chose to discontinue my broadband. 2. services. To return your equipment, simply click the link and follow the instructions. Plug the cables into the Hub. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. In which terminal I have to put the silver cap. We would like to show you a description here but the site won’t allow us. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Connect the Hub’s power cable with the blue tab. 02. Account - Mobile. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. A large Virgin box has been attached to the outside wall my house without my permission. If you want a hand understanding our services, or how to do certain tasks, you’ve come. If we decide to do this, we’ll let you know. There was no label in the box but searches revealed that I could recycle via. However, despite my attempt to request for the return kit to be deli. is legally binding, which means that we are making promises to each other about the . Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. You can of course order your own here if you can return it to. I have not received the return kit I was promised in order to return VM equipment. Account - Cable. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. on 28-11-2022 15:15. by eddie778 • Just joined. . . Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Virgin Media Staff Options. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. . It's at least 7 years old! We would love. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Browse Virgin Media Virgin Media Community. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. The tracking on Yodel says its still en-route. v6. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. So I can help, I will send you an invite into a private,. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. how to return your old kit. If we don’t get the requested kit back,. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I would like to take a look on your behalf. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. 2 July 2015 at 2:05PM in Phones & TV. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. in the box it gives you a returns label to post the old kit back. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Up to 3 WiFi Pods if needed. We would like to show you a description here but the site won’t allow us. Virgin Media;. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Just take it to a recycling centre, find your nearest. They were not required to return it but were asked to recycle it correctly. Get the Hub ready by connecting the wires. If you need any help, please don't hesitate to let us know. QuickStart, set up and connections. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. on 07-12-2022 16:39. Networking and WiFi. We have also have a virgin media broadband and tv package and we have a hub 3. sorry if in wrong place. Many thanks - 534135327. New 4K Ultra HD kit uses HDCP 2. 3) Possibly illegal - as you are selling something you know is not yours to sell. . Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Returning Virgin Media equipment. Claim up to three (if needed) with our WiFi guarantee. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. They said it should be 30 days to return so basically I have the entire month of Feb. Let us know how you get along. I'm sure they would have charged me if I was out when they arrived. My Virgin Media. . My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Existing Virgin Media customers will have to pay a fee in order. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. We would like to show you a description here but the site won’t allow us. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Hi Virgin I am returning equipment and I have to put the silver cap. We would like to show you a description here but the site won’t allow us. Today I have received an email and a text message regarding the return of my equipment and that. Posted in Managing Your Account - Cable. Virgin Media want their box back - i dont have it. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Return Old Kit - Virgin Media Community - 5285247. We would like to show you a description here but the site won’t allow us. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. I have had some months ago left VM and asked for the kit to return my broadband equipment. We would like to show you a description here but the site won’t allow us. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. I. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. After canceling your service, you need to return the Virgin media kit. I spoke with VM, and they sent me a return kit. Virgin Media;. Further exclusions & legal stuff apply. My sister left Virgin Media in January 2023. Existing Virgin Media customers will have to pay a fee in order. Stay safe online. I guess the first lady I talked to misinterpreted it. In your Stream kit you’ll find everything you need to get the Stream box up and running. They have emailed to see someone is in the area and to book a collection date. The kit was collected and I received email confirmation of the collection. Virgin Media Forums Agent Carley 0 Kudos Reply. 7K subscribers in the VirginMedia community. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Account - Cable. Remember. Switched. I am now. Stream from Virgin Media. SpeedVirgin media sent me a cheque when I didn’t return the router back. The advantage of this would be less disruption to the property. uk with required details but have. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. We would like to show you a description here but the site won’t allow us. . 3. My address is very simple to find so it is not a case of getting sent into the wrong post box either. It is important that you read and understand the full terms and. Within that letter or email, we’ll also include information about any other changes we’re. You can get in touch with the team on 0800 952 2302. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. SIM toolkit - Virgin Media Community - 5245119. You can return our kit at no extra cost. I cancel my subscription during the cool off period even before the kit arrived. Networking and WiFi. Sign in . on 11-02-2023 11:36. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Fibre to the home - not actually me, btw. If you don't return it they have a right to charge you for it. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. so trying to explain anything to a human is. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Please follow this link to create a new pre-paid label to return it to us. Tuning in. . Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. on 30-05-2023 22:29. Normally, we ask you to return your kit. Browse Virgin Media Virgin Media Community. My Virgin Media App. the left and right are not communicating. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. That’s because while you're with us, you rent your kit, rather than own it. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Account - Mobile. but it doesn't work - 5285247. We would like to show you a description here but the site won’t allow us. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. . Hi Yicheng, Thanks for coming back to me on this one. Options. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Networking and WiFi. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. You can find loads of helpful information on. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. End day it's virgin media's equipment. The webpage usually list which items need returning, however it doesn't at present. What you get in your QuickStart pack depends on what Virgin Media services you ordered. 35 minutes ago. . I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. I had previously informed a virgin staff member about this via webchat but I still keep. Then enter your email address, and click on email me my new label and follow the instructions. I am putting a complaint in with ofcom along with all the evidence I have. 0 or iOS 12 or later mobile or tablet. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. 2 hours ago. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. . I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. At Virgin Media, we’re passionate about protecting our planet. scroll down to 'External wall box'). Please DM me and deal with this properly. If you don't pay that bill then it's just like any other bill from any other company. Y’all are right to be suspicious though!Scroll down and click on create new label. Sell them. Forum; Apps. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Speedon 22-02-2023 16:03. they can only follow a scripts. We would like to show you a description here but the site won’t allow us. Thank you in. . Alternatively, visit virg. Go to Virgin Media support. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. 554bn, inching up 0. However, despite my attempt to request for the return kit to be deli. It’s easy to Click & Collect your Virgin Media order with Yodel. I guess the first lady I talked to misinterpreted it. Options. returns. . Browse Virgin Media Virgin Media Community. ’. At least 30Mbps download speeds in every room or £100 one-off credit. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Browse Virgin Media Virgin Media Community. Just joined. Hi, this is really on behalf of my 85 year old dad. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. The . That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. All our services will be set up so, once you’re in your. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. I terminated my Virgin Media service a few weeks ago. SpeedWe would like to show you a description here but the site won’t allow us. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. You might also need to change it if your current package isn’t available at your new address. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Solved: My VM account ended on 31st March. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. . Switched. No, you can keep using the same phone you’ve always used. 12K; 225; 463; Natalie_L. @Hannahman wrote:. 0 Kudos. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Stay safe online. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. The advice was to recycle the old hub. Hi mikeratkins, thanks for posting and welcome to our community. SpeedWe would like to show you a description here but the site won’t allow us. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order.