e. Activate is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Activate (62/100). DOWNLOAD NOW. With the Freshdesk for Slack you can: • Create and update tickets from. It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base. You may also examine their general user satisfaction: VCC Live (98%) vs. KronoDesk offers users more features (7) than Ivanti (0). 0, while ManageEngine ServiceDesk Plus is rated 8. These objects form the core of any business and contain the basic information related to the issue (ticket) a particular customer (contact) mapped to an organization (company) is facing. Switching back to the old Freshdesk will not be possible. The best alternative is osTicket, which is both free and Open Source. KronoDesk offers users more features (7) than Rent an HR Process (0). The “Clear” option on the top right clears the whiteboard so you can obtain a new signature if. 3 against KronoDesk’s score of 6. Help Desk: Zendesk vs. 743,614 professionals have used our research since 2012. Alternatively, you can click on the Marketplace Apps option and. KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. KronoDesk offers users more features (7) than InterBase (3). Now you will see the Freshdesk app inside the selected team. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. KronoDesk offers users more features (7) than TOPdesk (0). Bottom Line: Which is Better - eStreamDesk - Helpdesk or KronoDesk? eStreamDesk - Helpdesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than eStreamDesk - Helpdesk (62/100). Freshworks Neo Admin Center is a centralized console that provides Organization Admins with customizable controls to securely manage product accounts and user profiles from a single location for all your organization’s Freshworks products. To do that, go to 'System Settings > Remove Sample Data'. Bottom Line: Which is Better - SAP Digital CRM or KronoDesk? KronoDesk is more expensive to implement (TCO) than SAP Digital CRM, and KronoDesk is rated higher (83/100) than SAP Digital CRM (82/100). If not, then you can use this connection on your Power Automate, knowing that the connection is correct. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Click New Folder, add a name, and select an option from the Visible to dropdown. LiveHelpNow vs. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows. My business profile information is incorrect. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Freshdesk helps you set up a KBase for your customers. We performed a comparison between Freshservice, ServiceNow, and Zendesk based on real PeerSpot user reviews. Bottom Line: Which is Better - Mi4biz or KronoDesk? Mi4biz is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Mi4biz (62/100). Freshdesk provides an unrivalled ability to stay on top of client support and issue management. And boy do we have a lot to cover. KronoDesk offers users more features (7) than Tidio Chat (0). KronoDesk offers users more features (7) than E-Documents (3). The Pro plan, which is the most popular, costs $95 per agent per month billed. KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. Starting from $19. Pros and Cons. When importing, the migration tool will ensure that the fields you use on Zendesk will be imported into a brand new Freshdesk account (i. Please navigate to the Reports tab -> click on the report for which you need to set this up -> click on "Create Schedule" option available next to the Report Name (or) Report View Title. BT Documents is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than BT Documents (62/100). Like Zendesk, Freshdesk also serves many big-name brands; its customer list includes Hugo Boss, Honda, Toshiba, Goodreads, Unicef. 743,713 professionals have used our research since 2012. KronoDesk offers users more features (7) than SmartFile (0). Foresight Intelligence Center is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Foresight Intelligence Center (81/100). (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than REALDoc (62/100). There is a clear winner in this case and it is. Simpler ways to associate customers with accounts and organizations. Voila!Bottom Line: Which is Better - Amdocs Customer or KronoDesk? Amdocs Customer is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Amdocs Customer (80/100). Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. It provides automation services to help speed up customer support processes. Improved customer support: A well-organized and easily accessible knowledge base can provide customers with quick access to information, reducing the need for them to contact support teams for simple questions. I am 36 years old, married and live with my wife and two boys in Chennai, India. The process is quick and effective to get all your historical helpdesk data into Freshdesk, with minimal disruption to your customer support team. . Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Spiceworks is ranked 24th in Help Desk Software with 3 reviews. Comparisons; alternatives to KronoDesk from other Help DeskTo create a new widget from scratch, select between multiple widget types: Charts, Text, Image, or Interactive Filter. Zendesk provides hands-on onboarding and training for a seamless implementation process, protecting against the costs of a cobbled deployment. Drag and drop a checkbox field into. There is a clear winner in this case and it. KronoDesk offers users more features (7) than Service Desk+ (0). KronoDesk offers users more features (7) than Spoke (4). Step #1: Drag and drop the basic entities of your report. It provides personalized dashboards to end users as well as support agents. 4. View pricing plans for Freshdesk. Under the Quick views, click on Article templates to open the Article template list view. Freshdesk Our score: 9. Freshdesk also gives you the nifty option to automatically send a customized thank you message after the customer responds to the survey. TalentLMS; Phone System: Nextiva vs. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. KronoDesk offers users more features (7) than Tele-Support HelpDesk (0). Freshdesk is rated 8. Embrace automation features. The best alternative is LiveAgent. P. Hover over the portal you would like to customize and click on the customize button: Freshdesk provides an out-of-the-box WCAG compliant theme that you can use to improve the accessibility and usability of your portal. Check the box next to Default from Address and select the “from” email address. If you have created fields on Freshdesk already, please make sure to use the same number of fields and types of ticket properties. Updated: November 2023. KronoDesk offers users more features (7) than Virtual Construction (0). Freshdesk is rated 8. 734,024 professionals have used our research since 2012. A customer service software enables businesses to offer customer support and strengthen customer relationships throughout the customer journey, especially post purchase. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer. Learn about the best KronoDesk alternatives for your Help Desk software needs. 0, while Freshdesk is rated 8. Expand ERP is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Expand ERP (53/100). KronoDesk offers users more features (7) than AnswerHub (0). Compare price, features, and reviews of the software side-by-side to make the best choice for your. It has an easy to use webPraxedo is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Praxedo (82/100). Log on to the Duo Admin Panel and navigate to Applications. You can also preview the settings you have configured for the Customer portal. Zoho People; Inventory: Epicor WMS vs. Enter your search term here. This tool is so far the best in class at supporting our needs in supporting our client base. 8 User satisfaction: 100% An efficient and reliable help desk solution and winner of our Expert's Choice Award. Go to Admin → Support Operations → Apps → Get More Apps → QuickBooks. MATRIX CTMS is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than MATRIX CTMS (51/100). KronoDesk | Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Help Desk: Zendesk vs. TL;DR. Try KronoDesk free for 30 days, no credit cards, no contracts. You will find your Freshchat account (s) listed on the following page. 2. Jive;. CUSTOMERS NOW EXPECT 62% 78% 57% Of customers have used social media for customer service Of customers pay more for a brand because of customer support Of the customers think that excellent customer service is of utmost importance Freshdesk makes it refreshingly easy to keep your customers happy Faster replies, personalized interactions, and seamless conversations across channels Source. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. 0, while Zendesk is rated 8. CUSTOMER SUPPORT IS EVERYBODY’S BUSINESS With Freshdesk, your teams can work together to resolve customer issues fasters. Additionally, you can examine their individual modules and pricing stipulations as well as other valuable facts below. Kronodesk is beautiful on the outside and powerful on the inside. DOWNLOAD NOW. If you are looking for a tool that is less complicated but offers some great features, Freshdesk can be a good option. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. There is a. 1 and 6. Email Markers Check. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. As noted by many user reviews, this focus is reflected in the systems. Go Flows > Configure > API library and click new API. Infor Service offers users more features (15) than KronoDesk (7). KronoDesk vs User. 2. KronoDesk offers users more features (7) than BT Documents (3). There is. Freshdesk is rated 8. Users can. KronoDesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. KronoDesk vs LiveAgent. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. Start your free 30-day trial today!. Step 2: Create new categories, folders, and articles in the primary language. Fishbowl; LMS: Cornerstone vs. Take a look at categories where. We require the following details to set up your WhatsApp integration: WhatsApp Business display name. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. A web page will be displayed to allow permissions for Freshdesk to access your Trello account. This article details everything you need to know about. IFS assyst using this comparison chart. KronoDesk offers users more features (7) than OptKit CRP (0). Login to your Microsoft Office 365 as an administrator. Get going for free. Use Cases and Deployment Scope. Bottom Line: Which is Better - Records Management or KronoDesk? Records Management is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Records Management (52/100). However, integrations with MOBtexting and Teckst will help you achieve this. Looking for the right Help Desk solution for your business?Service Desk+ is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Service Desk+ (61/100). The integration with Spira-tools is a welcome and practical to. 83 per month for two users. A quick guide to setting up Field Service Management. Choose a point scale of your choice. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. KronoDesk vs. KronoDesk offers users more features (7) than WalkMe. Spiceworks is rated 6. g, Custom Collaborators) Select the Agent type as Collaborator. E-Documents is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than E-Documents (55/100). A ticket essentially contains a single or multiple customer issues. Information Technology and Services, 1-10 employees. Agent Portal - This is the Freshdesk agent interface you see when you log in to your account. Go to Admin Settings > Agent Statuses. It has a reputation for effectively simplifying customer support functions for your team and brand, allowing them to give an optimized customer service experience. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". The top reviewer of LiveAgent writes "Prioritizes tasks and. KronoDesk offers users more features (7) than Universal Knowledge (5). KronoDesk® includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 13 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. In case of a particular update, change, or action in your helpdesk, you can set up a Webhook to automatically push specific information to an application through Freshdesk automations - ticket creation and ticket update rules. The top reviewer of BMC FootPrints Service Core writes "A flexible. There is a clear winner in this case and it is KronoDesk!LANDesk Service Desk offers users more features (8) than KronoDesk (7). Go to the Solutions tab. You can let your agents pick which tickets need to be shared with another Freshdesk account by creating a custom checkbox field. To read about this feature on Freshdesk Mint, refer to this article insteadTo create a Category, click Manage > New Category. 0. 2. Freshdesk’s ticket management system helps agents get an overview of the support request, including source channel, priority, and SLA escalations, in one glance. The bot deflects basic questions and frees up your agent’s time to take on tougher questions. When you open a ticket for which Freddy has solution article recommendations, you will see a ' Freddy Recommendations ' card at the bottom of the ticket text. I’ve completed the OTP process, but I’m unable to send or receive any messages. Freshdesk has different kinds of ticket fields that let you capture various types and levels of information. There is a clear winner in this case and it is KronoDesk! There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Give a (1) Name to the API. Streamline ticket workflows. 0. Create the Freshdesk Application in Duo. More information on customization is available here. Add new contacts to your email list or CRM. 1. Hevo Data helps you directly transfer data from Jira and Freshdesk(free data sources) and 100+ other data sources (including 40+ free sources) to Data Warehouses, or a destination of your choice in a completely hassle-free & automated manner. Vivantio Pro is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Vivantio Pro (75/100). Click on any ticket from the dashboard or the ticket list to view its details. Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Click on ' Auto Triage' on the top-left side of the screen. KronoDesk offers users more features (7) than Foresight Intelligence Center (3). If you're an Administrator, you can also manage additional settings, add support reps and pay for your Freshdesk account. Here you can see the list of default and custom statuses available. 743,467 professionals have used our research since 2012. There is a clear winner in this case and it is KronoDesk!HCS Connect is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HCS Connect (56/100). KronoDesk® is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. With Reports, you can measure the following metrics to track the performance of. Freshdesk is rated 8. KronoDesk offers users more features (7) than Praxedo (6). Freshdesk is designed to enable seamless customer communication across channels, increase agent productivity, and improve customer experience. KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. KronoDesk offers users more features (7) than PHC Service. 168 verified user reviews and ratings of features, pros, cons, pricing, support and more. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Help Desk: Zendesk vs. ProProfs. Fuss-free, user-friendly, and easily configurable; this web-based. Freshdesk Delight customers and agents with effortless service and support. alternative to Zendesk®. Make sure the record fields placed and fix up if needed. KronoDesk has an extensive administration capability that can be accessed using just a web-browser. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. 741,700 professionals have used our research since 2012. Tele-Support HelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Tele-Support HelpDesk (83/100). Fishbowl; LMS: Cornerstone vs. The solution also al. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and Front. This tool is so far the best in class at supporting our needs in supporting. KronoDesk offers users more features (7) than Ivanti (0). KronoDesk offers users more features (7) than FAMS (0). If you want to keep tabs. Login Freshworks Go to Freshdesk. The Growth plan is $49 per agent per month billed annually, and $59 billed monthly. More user friendly UI. Navigate to Admin > Workflows > Automations > Ticket updates tab and open the rule: 'Automatically reopen tickets when the customer responds'. To begin, you will have to create a category for the solution articles in your chosen primary language. Inflectra has the answer to the most frequently asked questions about KronoDesk, our flexible and powerful help desk ticketing system. 0, while JIRA Service Management is rated 8. KronoDesk vs. KronoDesk offers users more features (7) than REALDoc (0). Turn on the toggle for Automatic ticket assignment or Omniroute and click the check the box to Allow agents to change their availability for automatic ticket. Freshdesk: Freshdesk boasts 40,000 plus customers from different industries and sectors. BMC FootPrints Service Core is ranked 25th in Help Desk Software with 1 review while Freshdesk is ranked 5th in Help Desk Software with 16 reviews. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your. Using a custom support URL and pointing the CNAME. ReliaServ is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than ReliaServ (51/100). Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. Instant support article creation and publishing. Please reach out to support@freshdesk. 2. 0. 6. Enter your Freshdesk subdomain (e. There is a clear winner in this case and it is KronoDesk!There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. With ticket filters, you can:Modified on: Wed, 25 Nov, 2020 at 6:56 PM. DocLanding is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than DocLanding (50/100). Phone Channel Configure Freshdesk's phone channel to efficiently manage all customer calls in one place. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". To find the relevant endpoint for the API, please visit the Freshdesk API documentation. With the new Freshdesk Portal, you can save time on portal. KronoDesk offers users more features (7) than EasyVista (0). There is a clear winner in this case and it is KronoDesk! Bottom Line: Which is Better - PHC Service FX or KronoDesk? PHC Service FX is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than PHC Service FX (58/100). Jive;. For this, please navigate to Admin -> Account -> Account Details -> Export data. Click on ' New ticket ' icon from the Menu bar on the top next to the 'Search' icon. Freshdesk emphasizes fast-paced setup—but without a dedicated onboarding team like Zendesk provides, the risk runs higher for issues during the implementation process. Jive;. Freshdesk constantly monitors every account's activities for suspicious spam activity, like a sudden surge of emails or multiple hits on your portal within a timeframe. Bio. On the service task details page, click on the “Edit” icon on the top right. Here are some benefits of team collaboration: Simplify complex workflows: Easily share ticket information across teams, fast-track ticket workflows, and reduce resolution time. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Eploy (71/100). 740,545 professionals have used our research since 2012. Tagging, canned responses and routing can easily be automated to save time and resources. , if you need to access these old tickets, you will. Click Add agent status. DOWNLOAD NOW. Browse to "Admin" > "Events" and use our event template wizards to quickly add common types of event or if you want more control, click "Add Event" where you can add many different types of event. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. Here are some best-practice tips to ensure your customer support advisors get the most from it. 5, respectively. KronoDesk offers users more features (7) than Tele-Support HelpDesk (0). 0, while ManageEngine ServiceDesk Plus is rated 8. KronoDesk offers users more features (7) than ReliaServ (4). The Portals icon (Admin > Channels > Portals) to rebrand your portal. Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. On the agent portal, you can respond to incoming tickets, add knowledge base articles, check out reports, and so on. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. There is a clear winner in this case and it is KronoDesk!KronoDesk offers users more features (7) than IT Asset (3). Jive;. The phone widget is available at the bottom left corner. Excel), it is useful to be able to load in a batch of such legacy help desk. For starters, this web-based tool was made to help customers get fast, reliable, and straight to the point answers. Freshdesk is an all-in-one help desk software to support the customer service needs of small businesses. You can either manually type out and create new tags or add existing ones to tickets. Try the following. Switching back to the old Freshdesk will not be possible. KronoDesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than KronoDesk (83/100). Forgot your helpdesk name? Don't have an account? Sign up for free. However when first standing up the system, you may have legacy help desk tickets already in another system or in an Microsoft Office document (e. Everest Advanced offers users more features (9) than KronoDesk (7). KronoDesk offers users more features (7) than Estimator (0). Freshdesk offers users more features (10) than KronoDesk (7). KronoDesk offers users more features (7) than @VIEW (0). Create Freshdesk tickets from forms. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. DOWNLOAD NOW. Setting up the APIs. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. Note: On Freshdesk accounts created before February 2023, Threads will be enabled by the end of March 2023. Unsure of what to choose? Check Capterra to compare Salesforce Service Cloud and KronoDesk based on pricing, features, product details, and verified reviews. Freshdesk is a popular customer service management tool for a reason: it simplifies. You can put up your logo and favicon and paint your self. 741,208 professionals have used our research since 2012. Login to Freshdesk, an. BMC FootPrints Service Core is rated 8. The JIRA integration for Freshdesk supports both cloud and on-premise variants, from version 7. KronoDesk offers users more features (7) than Maintenance Partner (0). HappyFox vs. HappyFox vs. Healthcare Data Management System is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Healthcare Data Management System (62/100). Starting from $19. 0, while IBM SmartCloud Control Desk is rated 7. Drag and drop your respective widget from the right pane into the report canvas. Quick steps to raise a ticket from the agent portal: Log in to the Agent portal. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Fishbowl; LMS: Cornerstone vs. Updated: November 2023. You can also set up assignment rules based on the expertise of agents so queries get resolved easily. Fishbowl; LMS: Cornerstone vs. Setting up “from” email addresses for replying to emails. You can create threads on Private notes, Forward emails, or. Rebranding your Support Portal to reflect your brand guidelines. Easy! Hubstaff pricing. ai Software or KronoDesk? Agent. KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Freshdesk feels simpler and easier to use while costing less if you choose to buy the full package. 1. Single. Under the Rules section, click the ' + ' (plus) button and select Create a new rule. TalentLMS; Phone System: Nextiva vs. With Freshdesk there is nothing to download or install, you don't have to worry about server' and is a very popular Help Desk app in the business & commerce category. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. 99 / support agent / month, with increasing discounts for more support agents. Both tools offer the same amount of features. Inflectra has the answer to the most frequently asked questions about KronoDesk, our flexible and powerful help desk ticketing system. There is a clear winner in this case and it is KronoDesk! Looking for the right Document Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews,. 3 against KronoDesk’s score of 6. KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Login Freshdesk and explore the product. KronoDesk offers users more features (7) than MATRIX CTMS (0). 0, while Freshdesk is rated 8. The best alternative is osTicket, which is both free and Open Source. Create simple workflows to automate the creation, prioritization, and routing of support tickets. 1. MetierHR is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than MetierHR (62/100). 0, while TOPdesk is rated 7. Jive;. Bottom Line: Which is Better - e-ServiceSuite or KronoDesk? e-ServiceSuite is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as e-ServiceSuite (83/100). What is better LiveHelpNow or KronoDesk? To successfully find the most helpful and productive Help Desk Software for your company, you should compare products available on the market. When you need an integrated customer support solution that provides help desk, online forums and support knowledge base. A quick guide to creating a new article template. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, UserVoice and ProProfs Help Desk. KronoDesk offers users more features (7) than Google Apps Backup (0). 731,546 professionals have used our research since 2012. Compare Freshdesk vs. Customers want a personalized experience in 2023. Zoho People; Inventory: Epicor WMS vs. KronoDesk offers more features (7) to their users than TeamQuest (3). Step 3. Freshdesk is rated 8. This is the story of how I quit my comfortable job and launched my own startup. There is. 1 and 6.