Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Browse. Trouble shooter. He - 5270179. 1 [or 192. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. You may still need to pay an activation fee, but some deals will offer activation for free. Thanks for the reply. I don't longer work there. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. on 15-02-2022 10:03. I was told when purchasing the broadband package that fibre was available here. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Socket should be on the underside. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Plug the cables into the hub. Great staff. Thank you for your post and welcome to the community. Got my virgin media self install kit but I don't have a virgin socket. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Pop the power cable into a nearby plug socket, and turn it on. and view the images for a range of different wall box options. You need a small spanner to remove this. Perfect for when you can’t all decide on what to watch. Very Insightful Person. No virgin Media wall socket Vera03. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The answer is yes. I would love to help you get your service installed. on 03-08-2020 18:05. The wall socket has a thick plug bit. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. . Plug the cables into the hub. Used to be down on Fort Street for decades. Remove the connector cable. Joining in Options. The wall socket I - 5357150. Push the red label end of the white cable, into the wall socket. on 06-03-2023 09:36. We would like to show you a description here but the site won’t allow us. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Can I have engineer visit and setup it? Thanks. . - 5250024It has two outputs on the left of the wall box. My Virgin Wall socket not same as installation guide that one. No vm wall socket. Explain what needs to be done and book an engineer - 5321715. If you're happy with this and for the charge we can make the arrangements for you 🙂. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Ordered VM broadband and was recommended by the website to select the self quick install option. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. When you place your order, we'll let you know. They'll then install a fibre socket inside. Hi Virgin Media Team, Hope you are well. It's obviously missing a case/cover and looks quite old. I was told when purchasing the broadband package that fi. See this. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. This video will show you how to install a Virgin Media extension cable. Virgin Media Wall Socket. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. On our system, we would have had it. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If digging / drilling / new external & internal cables are required the. So, a 50 minute broadband, TV and phone. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Virgin Media; My Virgin Media; Shop; Help;. on 21-03-2023 18:43. Options. VM. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. If no joy, try the pre-install team - 0800 0521734. Back a step. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. A Virgin Media wall socket is simply a point of entry into your home. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Switch off your old boxRe: No wall socket. Fitting a new Virgin media wall socket in QuickStart, set up and. The installation should take around an hour. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have tried plugging it into the only box we found it would fit but no luck. Solved Fibre Phone Upgrade Virgin Media Community 4863537. How do we go about booking an - 5416332. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Thanks New to the UK and just moved into our first home here. Joining in Options. You'll also receive your contract either by email or by post to check and sign. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Turn on and start the hub. To be able to receive an E-bill, you need to provide us with a valid e-mail address. 1 Mar 2016. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Take the red-banded. This promotion means you won’t pay the usual setup fee of £35. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Suitable for a range of multimedia installations. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hi! New to the UK and just moved into our first home here. 4 weeks ago. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Need wall socket. Push the red label end of the white cable, into the wall socket. In response to Llfamily. VoIP stands for Voice over Internet Protocol. 2. Hello, I'm trying to set up my Virgin Media broadband. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . Browse Virgin Media Virgin Media Community. Download it now and enjoy the. Networking and WiFi. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. Following the installation and verification of its functionality, you can browse the web or. Hey there. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Plug the cables into the Hub. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn on your TV and get connected. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. D01 C9W8. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. on 18-05-2022 19:55. Plug into the wall socket. PRO SIGNAL. If however the socket itself has been removed you will need assistance. Thanks mate. What confuses some people is the push-on connector provided. Step 2: Order your TalkTalk Broadband service. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Networking and WiFi. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Solved No Virgin Media Wall Socket At Installation Community 4832746. The agent said I’ll need an eng. Hello VLNeedham. 0 Kudos. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. The wall box may be branded with the logos of an old cable TV company (not VM). Joining in. Hi there. Praying the white is the virgin one. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. into the Virgin Media socket on your wall. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. But I have no Virgin Media Wall socket in my house. on 17-12-2022 10:39. Browse Virgin Media Virgin Media Community. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. on 03-12-2022 10:11. I can’t take it off by myself so I called 0800 953 9500. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. CryptoQuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Eric714. It is actually a VM box but a very old one, even though it was still in use just over a month ago. All the wall sockets I can see are for BT. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Had my kit sent to a home we’ve just moved into. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Tuning in. We also don’t have an Ethernet point only an old BT outreach 5C box. Virgin Media Extension Cable. I have also checked outside and there is no box either on my property or on my boundary wall. Last up, we need to get your phone connected. The problem is the Hub is in my Study and the - 4964746. When I proceeded to set up my Hub 3 I quickly realised that. Another option might include. Guaranteed High quality components and installation. . Push the white cable with the black label into the Hub. Explain what needs to be done and book an engineer visit. . The cable terminates on a box indoors wherever you want it, within reason. The socket you need will be marked with the Virgin Media logo. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. But I have no Virgin Media Wall socket in my house. 95. I have also checked outside and there is no box either on my property or on my boundary wall. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Virgin media wall socket for broadband is not what js shown on the installation guide. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. . Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. But I. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Virgin Media engineer installation. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. Account - Cable. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. I don't work for Virgin Media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. You need something called a barrel to connect the two. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Booking an engineer is easy with Virgin Media. This is designed to push over the existing screw connector the outlet has. We have the quickstart pack but sadly cannot get broadband set up and working. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Options. VM BB TV Landline. ahhh the rubbish that is CS - you could try this. . FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. 0 Kudos. Hello, We recently moved into a house which has this box connected to the router. I had bought a VM broadband and used self installation but saw that my VM socket was not round. The OUT terminal from the Technetix isolator has a terminator cap on it. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. What I need to do? - 5432597. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Browse Virgin Media Virgin Media Community. to your Virgin Media socket. Joining in Options. Hello. provided, I shall give them a call tomorrow. I don't longer work there. I'd like to move my virgin set top box but the current cable isn't long enough. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Rob. The installation should take around an hour. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Reply. Within two working days you will receive a Welcome Pack with confirmation of your installation date. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Plus get help on things like wayleave & access agreements. To best look into this, I am sending a private message. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. on 05-09-2023 20:36. We would like to show you a description here but the site won’t allow us. Broadband and phone deals. Plug into the Hub. These enter my house via an air brick/vent very close to. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Chris. VM BB TV Landline. Options. All. Teki Screwfix Select. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Browse Virgin Media Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Hi mariz2198, thanks for posting and welcome to our community. Options. Can I have engineer visit and setup it? Thanks. Thanks for posting, welcome both to the community and also Virgin Media. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. Manage Your Account. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. AnthonyRaw1986. There are multiple different branded wall boxes inside our flat but none. Actually it is not a box it is just a cover to cover up the splitter behind it. O have just had the 1g, 5x hub installed. 95 when taken with an 18-month contract on the line rental, which costs from £17. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Step 4. Push the white cable with the black label into the Hub. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. . Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If an engineer is offered - accept that. QuickStart, set up and connections. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Eric714. 1. We have a virgin media wall socket. Plug into the Hub. If you. -a power cable for the hub's adapter. Call the pre-installation and delivery team on 0800 052 1734. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. . Just. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. However, we couldn’t locate the wall socket in our place. The cable on the right looks like is for a Freeview TV antenna. No setup fee is available on all bundles, broadband & phone, and broadband only packages. No Virgin Media Wall socket . I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 21 Controlling your TV with new remote• Plug the power supply into a mains socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. screw the master socket back to the wall. It should be free of charge. Options. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. On your installation day, your engineer will arrive in a. There are multiple different branded wall boxes inside our flat but none. The box and cables may have been removed by the previous occupiers. I'm very sorry to hear about the non wall socket. 0 Kudos Reply. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. We'll tell you how long it takes, that you'll need, and that to expect. It feels like I need to just obtain a connector to enable the two to fit. Virgin Media;. in Networking and WiFi Sunday; No Virgin Media Wall socket . Getting started & FAQ. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. In response to Jonny-M. VM will usually only supply a Quickstart to a property that had VM previously. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. I'm sorry to hear about the missing wall socket. We would like to show you a description here but the site won’t allow us. • Take the red-banded end of the isolator cable and push it. I don't have a virgin media wall socket and this is stressing me out. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. The top “capped” one is marked FM & has been disused since cable went digital. The Openreach sockets do not work for Virgin Media. on 17-12-2022 10:39. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We would like to show you a description here but the site won’t allow us. My broadband and stream box just arrived. Sounds like you need a manned engineer install rather than self-serve. on 03-08-2020 18:05. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Dave. Virgin media wall socket in an unusable place. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. We're here to help. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. . Options. Ordered VM broadband and was recommended by the website to select the self quick install option. Rob. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Indeed, I just took further photos which may help illustrating. You can also identify a split socket looking at the side. I have checked outside and there is a brown box shared with the neighbour. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Installing and configuring your kitSame thing happened, and on all the wall phone points. But I have no Virgin Media Wall socket in my - 5339557. Connect the cable adaptor to the black banded end of the 3m isolator cable. You can also check for a loose cable as not all properties have a socket. on 04-02-2023 11:17. Account - Mobile. Internet. Virgin media wall socket for broadband is not what js shown on the installation guide. Or a VM person will sort it for you when they get here in a day ot two. Re: My Flat doesn’t have wall socket. .