VM will not dispatch any technicians while an area fault exists. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Tuning in. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. Hi, i got self installation kit with hub 3. 3. We would like to show you a description here but the site won’t allow us. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). . It has it for about 30 minutes and then turns solid white but no devices can connect to it. No issues in area currently. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. 0 has got a constant orange light and our internet is working intermittently. Alternatives to Super Hub 2 routers. If the light is red, it means there is an issue with your internet connection. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Channel Optimisation must be left on. I can't reboot the router, I can't reset the router. Your network has been fixed. 3. Try calling the equipment activation number they may be able to help. The Hub should now operate. It has certainly reset as the password for the hub reset to the default. When I've booked appointments previously, the issue has f. We would like to show you a description here but the site won’t allow us. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. A power adaptor to plug into the Stream box and a power socket at the wall. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Steady White: The hub is fully. Joining in. Find your router’s power button and press it to do this. White power light is on and Internet lights are flashing. A red light means there is an issue with your connections even though the Hub is on. Users should wait for at least 5 minutes for the boot-up process to complete. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. 0, the phone light will start to. We would like to show you a description here but the site won’t allow us. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. 28-04-2023 18:12 - edited 28-04-2023 18:29. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. Two LEDs on each RJ45 LAN socket (left = amber. If it's a new setup, and you're absolutely sure you've followed the instructions it's either an issue with the signal on the line or the hub isn't yet activated, for both of these, you'll need to contact support. Internet LED. on 18-12-2022 13:30. on 30-09-2020 17:56. I checked my router and it has a flashing blue light. Stignasty2. I had a power cut last night and since it happened my hub displays a solid white light. Red power light on the Virgin Media Hub 3. Now when I got home today I was met with no internet and a Red - 5239893. Virgin Media Super Hub 5. Flashing White. and the orange light is still on. long story short, I wake up during the night and start browsing the net. 0 Kudos. If you’re using a splitter, make sure that’s firmly connected, too. Learn more. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Hello. Make sure the Hub is on both at the wall socket, and on the power button at the back of the Hub. The hub built in test says “Your broadband connection is down”. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Virgin media wifi booster problem. Vote. Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. 4 and 5GHz. If it's ambient, sounds like the hub may have died. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Post ReplyIt keeps flashing green and then flashing white and my connectivity is still in and out. Options. The LED lights on your TalkTalk router indicate the current status of your internet connection. The Virgin Media Hub lights can tell you a lot about its status. Restart the hub. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Replace virgin media hub 3. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. You can get a 4G/5G Sim contract for~ £20-40 month with unlimited data and a SIM "router" - some on a 30/day contract. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. It used to intermittently change between white and orange but now it stays orange all the time. Hub 5 Flashing Red Light. Attempted reset by powering off, awaiting 10seconds and powering on. My internet connection went off last night. Red Light. The information provided by some here isn't quite correct. WPS/Virgin Media button on your Hub until the lights start blinking. 11-02-2023 13:45 - edited 11-02-2023 13:47. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. All the white cable is probably screwed in. I have had a new Hub 5 fitted for just 2 weeks now. To fix it, check all the connections and ensure they are properly connected. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. Re: Intelligent Wifi Hub Not Connecting. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you’re using a splitter, make sure that’s firmly connected, too. Doesn't matter where I plug it, near or far from the router. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Sign in for live support. Green Light. Solid White: All good! Flashing Green: Starting up. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. Remember: Once the Hub is reset, it will. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. If you’re using a splitter, make sure that’s firmly connected, too. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Wait a few minutes for the Hub to clear its settings and reboot. Otherwise nothing has changed. And that’s it. Go to solution. on 29-12-2022 23:18. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. Had my Internet completely drop. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. The mobile app says that the service around the area is fine. If the power button is flashing amber your hub is in recovery mode. Switch on the power button. When the Hub is in router mode, it will be white. This means the Hub is switched on, but your WiFi has not been activated. Our hub 3 is online and connected to the wifi however there is no internet. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. If the scan finds any. Reading other posts, I know I need a new modem. This can happen after a software upgrade. There's no official status of an orange light on the Hub 3. Virgin Media; My Virgin Media; Shop;. 1 from a browser?. All of a sudden my connection was lost so i check up on the box and its a white solid light. I’ve followed all procedures recommended by VM multiple times. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. If you’re using a splitter, make sure that’s firmly connected, too. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. Support tell me that this is fine and is an indicator of network status in the area. Hub 4 Flashing Blue light L8tonn. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. Area problem yesterday but was notified issues had been resolved this morning. This flashes during set up, and then stays green for 2 minutes when you're done. My hub is flashing a red light, but I have checked all the wires and all are connected securely. This flashes during set up, and then stays green for 2 minutes when you're done. Blue flashing light, no amount of resetting or restarting is fixing it. 02-02-2023 02:25 - edited 02-02-2023 02:25. I try to log onto the Hub 4's web server page (via wifi, or wired connection) and it hangs after logon. When the Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Please give me some advice to solve the issue. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. I turn the Hub 4 off and back on again using its switch and connectivity is restored. I have had a technician come to try and fix - 5381631. How do I fix this. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Green power light is flashing and WiFi light is green. Might have to try that for a few minutes, and try it both quickly and slowly. 1 – Between the modem and the router, disconnect the Ethernet connection. Try a pinhole reset using the hole on the back of the hub (which. See full list on routerfreak. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. Joining in Options. Options. Hi, The internet isn't working. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Further power cycles and resets do not change the behaviour. • Then use the power switch to turn the unit back on. The SSID must be password protected. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. No amount of restarting/waiting 10-15 minutes fixes it. Enter the password given to you. I’ve recently upgraded from a hub 3 to a hub 5. - pressed reset button for 15 seconds. It may be stuck in an update loop. Hi anais834, Welcome to the community and thank you for posting. Hub 4's normally steady white band is now pulsating slowly. It displays a steady white or. Hub disconnects. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. We have had a Hub 3 for a year with no problems. Aware that this could be a software update, I left it for a few hours. Constant red light on setup. 2. Solid red: There’s an issue with the Hub 4. The box has a flashing red light which wasn’t there when it was installed (it was green). I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. After that the Landline Light started. on 07-04-2023 17:12. This means the hub has power to it, however, it isn’t getting WiFi signal. Green power light is flashing and WiFi light is green. Hub 5 blinking green base light. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. D01 C9W8Although the hub should be activated sometimes it is not. The white power light turns on when the seat is turned on, indicating that the appliance is in use. Hub 4 intermittent internet issues dropping out. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. no idea what any of this means , will test the speed of wifi today when gamingHold the pinhole reset button for 10 seconds on the back of the Hub. Now, disable both WPS options and click on save. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. White power light is on and Internet lights are off. We would like to show you a description here but the site won’t allow us. Blue flashing light happens during the provisioning stage on a reboot. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Wait a few minutes for the Hub to clear its settings and reboot. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. Forgot username?. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. As per headline noticed that the internet is a bit hit and miss. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Channel Optimisation must be left on. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. The lights will blink when the wireless access point is operating normally. also pin reset. Options. Virgin TV 360. Flashing white light: When the Hub is booting up, it displays a flashing white light. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. just in the past hour my HUB 4 decided to develop the white light of death. 1 ACCEPTED SOLUTION. It’s likely to be a loose connection in your home. We would like to show you a description here but the site won’t allow us. It has done for over a couple of hours now. Internet Light. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. The Power light is the first light you should look at. . The green light might be flashing because of a faulty link. Tried this 3 times to no avail. 13 minutes ago. flashing green arrows on virgin hub 3. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. But the light is Amber. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Re: Intelligent Wifi Hub Not Connecting. Users should wait for at least 5 minutes for the boot-up process to. No devices are working after waiting a good 20 minutes. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Options. . Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Installing a Replacement router. White power light is on and Internet lights are off. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. This can last for anywhere up to 10. The pod breath either blue or green sometimes white. Have tried resetting: holding reset button for 60 seconds; no dice. Changed the router, everything was fine. For a brief period, press. Netflix will stop with the wheel spinning. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. I got my new hub 5 at 5th and managed to install it at that day. Hub 5 red light. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Just got a solid white light and nothing would change, resetting etc. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. 0 it will flash green, as it looks for a WPS device to connect to. The power light at the bottom of the device is the only light that should shine if everything is working normally. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. It may also flash green when the Hub is performing a software update. - checked all cables, switches etc for loose connections. If you’ve got a permanent red power light. Hopefully that has solved the issue of. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Switched On Families. After that it starts the process over again and reverts back to the green. Virgin Media Super Hub 2. Just got a solid white light and nothing would change, resetting etc. Options. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. 1 into your browser. Section 2: Virgin Media Hub 4 Lights 2. This means that the Virgin Media Hub is on. Plugged in hub 4 and it has the dreaded solid red ring. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. hub 5 flashing blue light. Sorry to hear that you're having concerns with the flashing light on your hub 5. For the 2nd time in the space of a few days I've got a flashing hub. There are separate lights for the 2. Factory Reset Your Hub. Virgin Mobile. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. The Virgin Media Hub lights can tell you a lot about its status. This could mean that you have a bad connection in your home. Flashing white light – This means the Hub is booting up. If you’re unsure about why this is, it is likely due to a loose connection in your home. Options. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. Tudor. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. street cabinet or omnibox etc. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. To activate and register the device please contact 0800 953 9500 and ask them to. 1 from a browser?. . Orange LED is ok. installed the new hub 5 from hub 4 due to package change . • Switch the hub back on at the power. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. Yellow flashing light on Hub 5. 168. Section 2: Virgin Media Hub 4 Lights 2. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayWe would like to show you a description here but the site won’t allow us. A guide to the lights, reading from top to bottom, can be found below. WiFi Light. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. WiFi pod not working after broadband upgrade. Flashing Red – Updating firmware. Solid white (flashing): The Hub’s booting up. . com If it’s red, this indicates that there’s a problem with your WiFi connection. Dave. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. Did nothing, just the same solid white light. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Contact Virgin Media support. See where. Ive reset using the pin and the same thing is happening. Arrived. Installing a Replacement router. I’ve reset the hub and checked all connections countless times and still nothing. Thank you. Best done from a wired connection. Hey. Allow the update to finish, and the light should turn solid white afterwards. Options. In Router Mode the power light should be white. When it’s in modem mode, it’ll be magenta (pink). Options. on 01-06-2023 18:59. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. Anyone got the same in the area?Check your Hive Hub is placed correctly by following the guide here. KieranNana. The WiFi reception is poor. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. I don't know what the other small light is for. So now in a house with nine rooms I have wifi in one room. Check out our guide - How to pay my Virgin Media bill. The power indicator is just one use for the white light. Hi there, My Hub 5 has a flashing red light. No downtime reported in our area either. Try calling the equipment activation number they may be able to help. I can find my WiFi network and connect with it. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). Now, navigate to the Advanced Settings, then click on Wireless. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light.