British telecoms firm Virgin Media said it had experienced fresh broadband outages on Tuesday, with tens of thousands of customers reporting internet access problems only hours after the company. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. on 23-07-2023 22:16. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 8. Hi, I've had virgin media since November 2022 and I've not been able to setup an online account. VM do not use OpenReach fibre, but in some new installations do use their ducts and poles. Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. I have tried different browsers, also the app, all types of passwords that meet the criteria. com, @virgin. net, @ntlworld. Replace your old or faulty kit. Any ideas - 5197518Hi for the last few weeks/months I've been experiencing a ton of regular drop outs. This has been getting increasingly worse over the last few weeks. Our Hub 3's network diagnostic test fails to complete every time in Firefox, but works perfectly in Edge. 4 day wait for a technician to come - 5248389 Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. This happened two days ago but fixed itself and when the engineer came round he confirmed that my hub is connected and working correctly, but it’s not getting a strong enough signal fro. Earlier today, even its status page was unavailable, although prior to this readers. On Monday night Virgin Orbit's attempt to launch a rocket from the United Kingdom failed after a problem with the rocket's second-stage engine. . 19/06/2023 13:21:54 notice LAN. I checked my network logs yesterday and I've got lot's of 'no response' and 'sync issues'. Earlier today, even its status page was unavailable, although prior to this readers. Virgin Media: Virgin Media UK Failure to complete scheduled installation several times London, Other : 17th of Nov, 2010 by User434468: I called Virgin Media in London UK on 16 September 2010 and arranged with them to install the internet service in my flat The earliest they could do was on 28th September. It states "One-off costs only on your first bill - Setup fee £0". . . Click the lower link (Share Live Graph) then click generate. As subject. Good Morning. 41 451000000 5. It cannot get any internet. I've sent you a private message to confirm your account details. com. co. Some things you can do are: View your current and previous bills. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. this issues started a few days ago , the internet was cutting out and then coming back. Croix based on a warrant signed by Judge Ernest Morris on November 9, 2022. select Password, enter new password and select Done. June 30, 2023 11:22 am (Updated 11:40 am) Virgin Media is once again having issues with its email service, with thousands of customers unable to access their accounts. Register or Login. and enter the following where username:password is replaced with your email address and app password, i. One of the benefits of Virgin Media Business is apparently that you're assigned an installation manager, I've experienced this, it's someone in the Philippines who does absolutely nothing to progress the installation (apparently. Hi rcvm . Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. 1 and second highest being channel 22 at 0. Accessibility is appalling. Please enter your email. . Some customers were still reporting problems. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. We have Virgin Media all around town and our street, to my. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. on 22-12-2022 20:02. Copy the text in the Direct Link box, beware, there may be more text than you can see. Plus get help on things like wayleave & access agreements. One of the ways of solving sync timing synchronization failure is by carrying out a power cycle or what is commonly referred to as a reset. The issue began at about 10:30 GMT prompting thousands of. I'm experiencing constant dropouts on my Virgin Media connection. Mobile Your Account. If you find yourself unable to log into your email account, please perform a full virus scan on all. on 06-10-2023 22:13. Both have had the green screen of death. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. After that £8. Briefly: Hours spent with "Customer Service" 150 since end of July 2022. Obviously very frustrating when trying to work / do zoom calls etc. Email address. First published on Tue 4 Apr 2023 03. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where:Virgin Media’s “Automatic Compensation Scheme” means the Industry voluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. Problems in the last 24 hours. The warnings come together in intervals of 2-4 hours at which time I've noticed breaks in catch-up tv and other internet based dervices. com. Mobile Your Account. Requesting CM IP address - Home Move. It means the outages occurred over a roughly eight-hour period this morning. Forum Team Options. Hi all Hopefully someone can assist. If you have checked this and it still does the same I would recommend checking our TV GO page here to see if there is. 7 million, court papers show. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. Attached logs. State in the complaint that if VM will not agree to this you require a "deadlock. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. We would like to show you a description here but the site won’t allow us. Yesterday my internet decided to go down. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Recover my username. Thank you Barry. Some years ago I bought a Nokia 1112 mobile online from Virgin Mobile with £5 credit pre-loaded & a further £10 credit by way of a voucher included in the box. Dear VM Forum. Register . for the second time in a day. com you MUST set up your email client as instructed by the relevant email provider. (Keep hold of the power button while doing this) Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go. If you do not register that you are affected by an outage, you will not receive a bill credit. And if you are already registered for fixed, make sure you also have your Username. The engineer. Suarez, a registered sex offender, was arrested by D. for the second time in a day. Options. There are different fixes to your problem, and here is a full list: Check internet connection. Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. 📩. Learn how to register by following the short step by step guide. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Hi Any change you could complete my account registration for me please? I'm stuck on the part where the system says it has sent a confirmation email to my email address but one never arrives. After many calls they finally advised to. 2. I have an LPA for my mum who is a Virgin Media account holder. Home Phone. This is a common and effective way to try and control web traffic and customer volume. We would like to show you a description here but the site won’t allow us. 3. This week (15th Feb 23) my devices started asking me to input my virgin. on 04-06-2022 06:51. We do apologise that you too are experiencing an issue with the red light on your hub. Register . We would like to show you a description here but the site won’t allow us. Requesting CM IP address - Home Move. We would like to show you a description here but the site won’t allow us. - VM Contract Summary sheet. As usual in these situations, Virgin Media ’s general. Main menu; Package. If the Base (Power) light is red, the hub may be overheating; if you notice the. NL, who has been. It's been happening for almost 3 months now. Virgin Media had informed. switched it off for 10 mins and then turned it back on etc etc. Harrison99. Brodband issue - registration failed. Check server status. K. Your account number and area. If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. _____ After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7. i have rebooted all the kit. Rodriguez was advised of his rights on November 18 in V. This happened two days ago but fixed itself and when the engineer came round he confirmed that my hub is connected and working correctly, but it’s not getting a strong enough signal fro. 40 per full calendar day. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. Virgin Orbit’s modified Boeing 747 jet, dubbed “Cosmic Girl,” took off Monday from Newquay in England’s Cornwall county in a first launch attempt for the country from UK soil. He was arrested at the V. Mobile internet isn't affected at all just the ability to send and receive texts. 2. Customers across the country were reporting a complete failure of their broadband service for. on 03-02-2023 17:21. Need to change broadband account email address in My Virgin Media App Monday; Help in My Virgin Media App a week ago; Can’t create a myvirginmedia account in My Virgin Media App 3 weeks ago; Re: No account number in My Virgin Media App 3 weeks ago; back with virgin and when i try and use my virgin media i get old account. They have recovered themselves and failed again. Hi, my hub 3 has a registration failure. Here's my network log. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Yesterday my internet decided to go down. 8) and CloudFlare (1. If indeed Virgin has decided to close my account, I would request (a) formal confirmation of the decision, and (b) a period of grace, or notice, to organise. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. still getting the same issue. net email account he owns – adding. Dropouts every 2 minutes for like 10 to 15 seconds. I go to the virgin media site and my email address is still ok and can see my emails, delete and read them. Options. Enter your account details. My Virgin Media makes managing your account easier with all your information in one place. called VM and the automated system said they needed to send a signal to the kit, did. Hi I am trying to register for my virgin media account and when I try to put in my account number and area ref number I keep getting an - 5277342QuickStart, set up and connections. Mobile Your Account. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. In this case, this may be because our team is still processing your sign-up and setting things up on the system. select Password, enter new password and select Done. They still receive other messages and are able to send me messages fine. com are interchangeable so you should still receive email addressed to either. Virgin Phone Switchover. Clear browser cache and cookies. Once it’s fully on, turn it off again. This week (15th Feb 23) my devices started asking me to input my virgin. on 18-02-2023 10:54. I spoke to VM and they booked me an engineer (1 week after my call). Hello there, We have been experiencing packet loss these last couple of days. . In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in. I will send you a PM to offer some help with this - you can find the PM in your Inbox in the top right corner of the page. Enter your account details. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. 2) Yes, I know my account number and the Area Code. no joy - 5258530Stream from Virgin Media. . Downdetector UK. More help. Manage Your Account. Virgin Orbit filed for bankruptcy in April 2023. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. We can then return to this public thread with an update. We would like to show you a description here but the site won’t allow us. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Shop. £5. I use a program call HMailserver, I have used it for years to send my emails through Virgin Media at it has always worked, I use this because my emails did go through Microsoft Exchange 2019 which sends out on port 25 which Virgin Media does not recognize it has to be port 465, so exchange sends them to hmailserver which then. The failure of the complaints updates page is a long standing and well known fault, running for well over a year now. brenawilson, you're due some reasonable compensation for this mess, whilst I'm pleased the forum staff have leapt in, make sure you get a decent settlement (ie over £100 goodwill payment), that they refund any payments taken due to. 2-600 et seq. Sign in Not. 1 or otherwise obtain a proper registration card or other evidence of registration as required by Chapter 6 (§ 46. All forum topics; Previous topic; Next topic; 57 REPLIES 57. Virgin Media denied that was the cause or that they'd had any issue updating Microsoft's groupware. We would like to show you a description here but the site won’t allow us. Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9. Help and support. received or transmitted using Virgin Media Store; d. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. I've just tested this by sending email from one of my msn addresses to both my @googlemail. We have now completed her. O. It means I can use data it won’t charge me unti. AFP. Registered office address: 500 Brook Drive, Reading, RG2 6UU. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each session. * Call costs may vary. We would like to show you a description here but the site won’t allow us. Some Virgin Media customers were left without access to TV services for more than 10 hours, after the firm suffered a nationwide outage. on 07-12-2022 21:27. Contact support. Virgin Media Help - Get help, tips and advice to m. As I wanted the mobile only for emergencies really I've. I am using Thunderbird as my mail app. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. . You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. on 06-03-2023 14:54. The issue started at about 10:30am and is currently ongoing. This will allow you to add devices from scratch, but doesn't provide a permanent solution. But I still have mobile data which is 178 left out of 200GB. Welcome to the Community and thank you for posting. Having just lost internet service, at 19:08 this evening, I immediately looked at the Network Log - when the HUB 3 finally decided to talk to me - and found 20 entries, almost all "Critical" (SYNC Timing Synchronization failure) or "Warning" (RCS Partial Service;CM-MAC), all today from 12:48 until the last at 19:08. " There is then no option to continue the registration. Step by step guide to installing your Virgin Media broadband and Hub 3. Support are sending me a replacement remote, which is demonstrably not problematic, and will not e. . I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. No virus found. of Justice Office on St. Dept. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Usually for around 3 minutes a few times a day. Seems like this is quite a common problem here, so I'll just give the usual required data below. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. Had a text today about maintenance scheduled in the area for Friday. Stay safe online. I've just returned to VM. It cuts out then takes 10 seconds to 5 minutes to reconnect and then it immediately disconnects again. Customers first started reporting problems on Monday, 19 June. All was fine last night. Hi @Daniel_K,. We would like to show you a description here but the site won’t allow us. I did look at that but the Power(dbmv) on all my DS bonded channels are between 0-1. J. Hi, I've tried 3 times to register for a virgin mobile account. Main menu; Bundles. I'm new to Virgin and don't yet have systems installed. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. Make sure you have your account number for your Broadband/TV/Home phone (fixed), mobile or both ready to hand. I saw I can ask for the config files to be sent but that needs me to text 789922 which I can't do! I've tried *#*#4636#*#* and input the right message centre. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. My virgin Mobile account allows you to manage your virgin mobile services. Cable my Street Registration being ignored (4 years) on 05-08-2022 10:27. 0 Downstream channels. We would be happy to. Payment is for a total loss of service for either/or broadband or phone. Two tickets have been raised to solve this (P011684634 & P011669532) and it has yet to be fixed, I am unable to do anything, view my bills, change parental controls, update direct debit details etc. called VM and the automated system said they needed to send a signal to the kit, did. This has been getting increasingly worse over the last few weeks. ComReg said this claim is at odds with. Tue 4 Apr 2023 // 09:20 UTC. I cannot speak to Virgin anymore its so depressing and stressful. We would like to show you a description here but the site won’t allow us. The Hub 5 is set to a modem and it did take 16 hours to set up as it was flashing green and next morning the package in my virgin account changed to the new one the H. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. We would like to show you a description here but the site won’t allow us. Tue 4 Apr 2023 // 09:20 UTC. We would like to show you a description here but the site won’t allow us. The V. I'm using the Hub 3 a. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. select the email account for which the password is to be updated. We would like to show you a description here but the site won’t allow us. Launcher is set to buy a test facility for $2. Customers across the country were reporting a complete failure of their broadband service for. A fairly common format I would imagine. Simply turn off your hub and wait for 30-45 seconds before switching it on again. having the exact same issue tried different devices, browser etc. Hi All, first post here, and its for syc timing errors. Updated Virgin Media is facing charges from customers connected to certain parts of its network that it is misleading them about the speed of their broadband connections. All my devices for tv app filling up and old ones also sitting in the list. 1. I look to be having the same issues as others with Time Synchronization failures. Virgin Media says its broadband service is fully restored following a nationwide failure on Tuesday evening. 500000 38. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. My Virgin Media makes managing your account easier with all your information in one place. The complaint to VM is unlikely to be useful but is a formality in order to go to the ombudsman CISAS. Looking at the network log, it repeatedly shows 'SYNC Timing Synchronization failure'. 9. Joining in. Go to Service status and select Sign in or enter your postcode and select 'Continue'. QuickStart, set up and connections. on 23-06-2020 07:01. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. Hi, Order a home kit for broadband and tried to register a new account to track my order; after filling the form with a valid password an - 5028655 We would like to show you a description here but the site won’t allow us. Ive managed to get everything connected and working, apart from the dongle on my Luxpower inverter, which I use to monitor my solar panel and battery setup. Re: Wifi calling not working and sim card registration. I look to be having the same issues as others with Time Synchronization failures. Kind Regards,Hi, I'm seeing SYNC Timing Synchronization failures and RCS Partial Service errors in network log and wondered if anyone could assist please. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. The manufacturers instructions suggest any problems are likely to be with the routers security encryption, and that changing to (WPA2 (AES)-PSK usually works. 33 EDT. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. . 0, apparently checked cable connections to the exchange and deemed all. Virgin Media has promised to ensure all its agents are fully equipped to offer advice on the Poodle vulnerability, after a security expert exposed the failure of outsourced Indian call centre staff to explain and fix the problem. Sign in . I've done this and still. This has led to me travell. You can use O2 Wifi to browse the web, make phone and video calls over the internet and watch online videos. As with most live chats nowadays, there is a virtual assistant to help you at first. Hi Chrisntrace, A warm welcome and thanks for posting on our community forums. Updated Reg readers who use Virgin Media email say they're still struggling to gain access to their messages after a multi-day outage. The Virgin Media Hub 5 is a better router than the Hub 4. Rodriguez was arrested for failure to comply with registration requirements for sex offenders in the Virgin Islands. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. checked another device and it’s saying Failed to obtain IP address. I've followed all the help on line and it still does it. Network Log Time Priority Description 08/06/2023 12:33:38 critical Received Response to Broadcast Maintenance Request, But no Unicast Maint. In answer to your questions: 1) When I click on 'View your bill' I get the 'Sign in to Virgin Media' page. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Hey all, today’s Tedium is a refreshed piece about a guy who recently saw the edge of space for the first time. Virgin Media is one of the suppliers offering a "social tariff" for £12. Successful output look similar to the following towards its ending:Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. To recover your username, please enter the account details requested below. Hi rcvm . AFP. 12/01/2022 I gave notice to Virgin to disconnect, and I received confirmation in writing. How to register to use the TV Go app or website. I cannot register by email. this issues started a few days ago , the internet was cutting out and then coming back. You can register up to 5 Devices (or to include up to 2 Boxes) on your Virgin Media Store Account at any one time. Keep being told my email address is already linked to an account (I also tried two different email addresses and got the same message), and then when I try to reset my password and enter my DOB/account number etc, I get a message saying my details. switched it off for 10 mins and then turned it back on etc etc. Right, I came here with the same problem, and was about to give up and post for help, but then I noticed something, I use a password manager because it's safer and easier given I use 31 characters with every allowable option as standard, and I noticed the sign in box was asking for an email address, but my password manager was inputting my. As usual in these situations, Virgin Media ’s general. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. Occasionally, network outages and other issues can cause SIM card communication errors. What a saga, history of my endeavours to get Virgin Media are here:. Cannot get through the phone. In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/ If rebooting your equipment didn't correct the 503 DNS Failure error, there might be temporary issues with the DNS servers themselves. A couple of things to try. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. 40 per full calendar day. We would like to show you a description here but the site won’t allow us. Also have - 4959490Hi All, first post here, and its for syc timing errors. I cannot speak to Virgin anymore its so depressing and stressful. . 23 June 2023. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. VM network has two flavours of FTTP. still getting the same issue. You can report if you’re affected by a service outage online or give our friendly team a. Forum Team 2,925 ViewsMobile Your Account. Tue 4 Apr 2023 // 09:20 UTC. switched it off for 10 mins and then turned it back on etc etc. So frustrating. Virgin Media customers are experiencing issues accessing their emails this morning (Monday, June 19). Compare TV, broadband and phone; Oomph bundlesSadly I spoke far too soon. Our network delivers the fastest widely-available broadband speeds to homes and businesses. I can't get any further. ModTeam. 3 weeks ago. We would like to show you a description here but the site won’t allow us. 172 Comments. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. If indeed Virgin has decided to close my account, I would request (a) formal confirmation of the decision, and (b) a period of grace, or notice,. If you have to pay an early exit fee, you should initially complain to Virgin Media, ask to be released from contract without penalty and with compensation paid for the persistent problems and poor service. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. Sign in . Do not post the resulting output here but instead just confirm if it is successful or not. of Justice announced Thursday that 38-year-old Omar J. Deleting all recordings didn't work. Virgin Mobile. After several attempt, I had to give up the registeration. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. SpeedRe: Virgin Mobile Account Registration Problem. When i go into settings on my phone for the VM Hub it says registration failure. So I do this. After 4 years of registering for Virgin Media 'Cable My Street' programme (early 2018 when I knew about the programme), I have not had an update if it is either being discussed about nor it is being installed. 1.