g. Exceptional features of WiFi Max . So, a 50 minute broadband, TV and phone. (note: the coaxial cable will need to be unscrewed). Start the Scan (do this in every room) Scan complete. a WiFi Pod will be sent in the post and doesn’t require an engineer visit to set up. . 4) All Pods will work in exactly the. See where this Helpful Answer was posted. on 25-12-2022 11:13. No, it doesn't need to be cbaled into the hub. In the end, I took a punt and went with Amazon's Eero system. It then rebroadcasts them - using the same name and password. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. 1. Account - Cable. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. Recycle or return your kit. If you need others in future you will need to order these via the connect app or by giving us a call on 📞 0345 454 1111 or 150 from a VM landline. Scan complete, Tap continue. This can mean that a WiFi Pod (black) has a little. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 6 minutes ago; Booster pod in QuickStart, set up and connections Saturday; Wifi pod issues in Networking and WiFi Saturday; Hub 5 - Pods cannot connect in Networking and WiFi Saturday; Internet down. 01-04-2023 01:12 - edited 01-04-2023 01:46. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. Virgin Phone Switchover. While connect to WiFi, Tap I’m ready. Start the Scan (do this in every room) Scan complete. Hi @David1984 . WiFi pod not connecting in Networking and WiFi 7 hours ago; Connect app and Hub 5 in Networking and WiFi 7 hours ago; WiFi Speed in Networking and WiFi 8 hours ago; Wi-Fi Pods Issue losing patience with Virgin Media. At least 30Mbps download speeds in every room or £100 one-off credit. Hi Leea56 when you setup the pods and have waited 24hrs for them to optimize the best way to get the most out of them is to everything off the uses wifi and then turn them all back on that way they will connect to the strongest wifi signal to them. WiFi Pods and Boosters. £8p/m extra or included with Gig1 or Volt. Options. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. Hanniballecky. Up to 3 WiFi Pods if needed. As long as all of the above points are all met then the Pods. Networking and WiFi. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. Signal is therefore zero gb in these locations. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). The new wifi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. However it’s still starts with green light then goes to to constant blue light flashing. 8K subscribers. My Virgin Media App. The Passphrases of the SSIDs must match. Virgin Media says the service. I note when looking - 5214168. TiVo. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Disable WiFi - Fritz!box. Remove all other WiFi boosters & 3rd party extenders (Netgear, TPlink etc) Plug in the new WiFi Pod halfway between the Hub and where you’re experiencing poor WiFi. SpeedBoth types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Here’s how: 1. Disconnect your old Hub. On a 1 gb package but nothing's happening. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with. First, check that your device is running the latest software as this might be causing the issue. My virgin media app shows the pod working and having devices connected. The official route is the Connect app, but if this is not working wait. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. 0c9821507a37ee02. Typically, extenders are linked through a wired port using an Ethernet cable. Further exclusions & legal stuff apply. TV. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. The WiFi Booster will start copying your Hub’s details. Then Start the scan again. SP01-VM - This is a rebadged Plume SuperPod. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. Are the Booster pods free? Virgin Media advises these. Virgin are sending us another pod. Disable Wi-Fi - Linksys. promised the earth (ie 3 pods) and its rubbish. on 02-06-2023 09:00. Wait 2 mintues for Scan. Virgin Fibre Areas only. It will identify the blackspots and allow you to order one Pod to start with. At least 30Mbps download speeds in every room or £100 one-off credit. . While connect to WiFi, Tap I’m ready. Virgin TV. on 11-07-2023 21:26. Up to 3 WiFi Pods. How to set up the Pods. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Then follow the instructions on screen to finish your set up. Some of the extra benefits for O2 customers can also include free speed boosts and double mobile. The newer type, like our new Wi-Fi Pods, don’t use your electrical wiring to transmit the signal. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. Our new WiFi Max service allows you to have up to 3 pods. • Then Start the scan again. Volt. 0c9821507a37ee02. The pods are connect to your account so in theory they should connect no issue if they are the latest pods. 4. Tap Start the scan. If you want better wireless speeds, you'll need to spend money. Options. If the pods are flashing blue or green they are never going to work again. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* Virgin Media set to transform in-home connectivity with Intelligent WiFi Plus. VTV360: Up to £100 per unit. Account - Mobile. Whilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber. on 13-09-2022 22:00. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Our home scan feature will guide you from room to room to carry out WiFi speed tests. in QuickStart, set up and connections 5 hours ago; WiFi pods, one flashing blue, one flashing green in Networking and WiFi 5. Our old WiFi Boosters can help you tackle WiFi coverage problems. Your online account, will give you access to your bills,. Managing your network is simple with features like parental controls and guest access. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Your broadband speed. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Gig1 Fibre Broadband will future-proof and bring harmony to your home. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. Online Security and Safety. The Virgin Media Connect app is the control unit for your WiFi. The app’s available to all Virgin Media Broadband customers. You can only have a maximum of 3 Pods. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. Hey, is there any one here that can help me with these WiFi pods, currently have 2 pods and the router to cover 3 story 4 bed building! Always had a problem getting signal on the top floor, 2 rear bedrooms on the middle floor and my WiFi cameras on the rear exterior wall, all used to connect to our BT hub fine, unless weather was bad and. I have tried turning the pod off and on and it goes green followed by no light but the app is only showing one pod which is the new one. Start the Scan (do this in every. The app guides you through optimal pod placement and handles configuration. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Plug the other end of the power cable into a wall socket. So I got a Wi-Fi Pod to boost the signal. 5) It’s plugged in directly next to the router for the best connection. Tap Add a room, Tap the room you're in. Yay!!! ConnectApp now working. Open the app and follow the steps to complete the set up. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Browse. Often it's due to router settings being changed that stops them connecting. I have. Wait 2 mintues for Scan. The reason for needing the pods in. Our new WiFi Max service allows you to have up to 3 pods. Home Phone. Then Start the scan again. Wi-Fi pods. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. Options. Terms of guarantee vary by provider. And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. They’re coded to your router when you order them from Virgin. 1-50g0d6722-prod-cuillin. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Also I still can’t use the connect app yet. 2 weeks ago. So you need to prove that you can't get 30 Mbps (3. Excludes broadband faults and broadband network outages. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Wednesday. Manage Your Account. Pod now working. Virgin Media Smart Wifi optimises itself so you always get the best Broadband Connection. Tap Start the scan. If so, Tap Optimise. Broadband. Engineer from VM came over today. Whilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber-attacks. <link rel="stylesheet" href="/support/help/check-services/styles. I now have three but all of them say their connection is just fair. Optimisation complete, Tap Rescan room, Tap Start Scan. Available with M50 broadband or faster. Set up a Hub. 0 and 4. •The SSIDs must be the same and broadcast enabled. Get online with Virgin Media – Plug our WiFi Hub in or wait for an engineer to do it for. Options. Place them no more than one floor or two rooms away. - Wi-Fi extender pods are currently. Here you can change your network name (SSID) and password, choose which. Disconnect your old Hub. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod. in Networking and WiFi 13 hours ago; New build connection advice in QuickStart, set up and connections 14 hours agoYou can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Connect your devices to the new wireless. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. Then Start the scan again. Virgin Fibre Areas only. 86% network reliability, so the whole household can scroll, meme and stream. The Passphrases of the SSIDs must match. raindo • 8 mo. Subscribe. Further exclusions & legal stuff apply. Verdict. TV. Stream: Up. It has one Ethernet port and supports dual-band connectivity. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. D01 C9W8Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. css"> <iframe aria-hidden="true" title="GTM" src=". Problem sorter. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. ago. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Email. Select the correct HDMI input for your box. However, despite several calls to Virgin I still don't seem to be set up on My Virgin Media, so I can't change any settings on my account - the "child safety" settings block websites I need for my work, but I can't turn the parental controls off. Options. Remember, have your Virgin Media network name and WiFi password ready. I managed to get a live chat. • While connect to WiFi, Tap I’m ready. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. 0c9821507a37ee02. At least 30Mbps download speeds in every room or £100 one-off credit. Call the equipment activation number they may be able to help. While connect to WiFi, Tap I’m ready. I’m assuming this is because the Wi-Fi Pod. The connection lights will appear orange on both devices, before eventually flashing green. Click here to learn more! Search Search. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. co. You agree to follow our reasonable instructions and (if we require it) provide our technician with access to your home on the day agreed for your visit. Enduser. 1 ACCEPTED SOLUTION. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. I have ordered some new virgin/plume WiFi 6 pods which are due to arrive this week which will boost that up to around 850mbps from the independent reviews I've seen. Tap Start the scan. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. View All (20)How long will the QuickStart installation take me? WiFi Hub - 30 mins. Further exclusions & legal stuff apply. . A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi 3 hours ago; How can I get a Wifi Pod in Networking and WiFi 4 hours ago; Told to wait 14 days before ordering Pods. While connect to WiFi, Tap I’m ready. Up to 3 WiFi Pods if needed. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. However, WiFi Max is free if you opt for the highest speed or the largest bundle (Gig1 or Ultimate Volt respectively) – in those two circumstances the additional. £5 a month extra doesn’t sound like much, but £60 a year. I also have one WiFi Pod which seems to work well with the new Hub while on WPA 2 but cannot connect when I switch over to WPA 3. Disable WiFi - Netgear. Account - Cable. Some customers will get this “ at no extra cost “. Let us know if you need any further. If you’re in the UK you’ll see 'Virgin Media' in your list of available WiFi networks. 0 Kudos. Virgin Media services are only available in eligible Virgin Media network areas. Excludes broadband faults and broadband network outages. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. When pod arrives, it's super easy to set up. That’s the fastest WiFi guarantee of any major provider. . The best way to get a pod order is download the Virgin Connect app, from here do a scan. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. in QuickStart, set up and connections 6 hours ago; 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 19 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi FridayOptions. Manage order or appointment. Networking and WiFi. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. Dave. Once you’re all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. If your device has stopped connecting to your home WiFi since we’ve merged your two WiFi networks, you just need to go into your device’s settings, select the best WiFi network for that device and pop in your password. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. However I now have a spare Wifi Pod that won't. Connect your pod to your router using an Ethernet cable. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Speed. 12 January 2021. css"> <iframe aria-hidden="true" title="GTM" src=". After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. It then enables them to create the ultimate surfing conditions for your home network. Wait 2 mintues for Scan. To get started, all you need to do is plug in your WiFi Pod and pair it with your. Virgin Media is working with smart home provider, Plume, to make its HomePass smart home service available to all UK households – even those areas not yet covered by the Virgin network. I have tried all the usual stuff such as rebooting the hub, rebooting the pods, moving the pods closer to router etc. This offers customers WiFi speeds up to three times faster in more locations in the home. WiFi Pods and Boosters. Connect the coaxial cable. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB. The SSID must be password protected. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. But the kitchen is 12mb and the bedrooms upstairs range from 13mb to 22mb, one of which is used for my o. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. I use Ubiquiti/Unifi ones. I don't work for Virgin Media. We’re so confident in this technology that we’ve launched. Stay connected with problem-sorting Intelligent WiFi . There is no Wi-Fi detectable at all in two device locations. Try moving the Pod close to the Hub, and clear the app cache on the phone. You need to use the Connect app. Pod: If you're still experiencing issues at this point, a fault swap should be considered for the pod. John. Options. 168. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Broadband, TV and Landline offers. 2. You can place it in a mains socket anywhere in your proeprty. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Spoken with VM support and promised a call back which hasn’t happened. - The 5x hub is connected via optical cable, not coaxial. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. - The new routers currently do not have a router mode (at the moment). Channel Optimisation must be left on. Hi there @LFC383 . They use your home’s electrical wiring to boost the WiFi signal in the room. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Calling at 08. <link rel="stylesheet" href="/support/help/check-services/styles. If so have your account and area number handy, and the wifi pod serial number. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. Pods connected within a few minutes and no more flashing lights. <link rel="stylesheet" href="/support/help/check-services/styles. Note the Pods should be beside the Hub to initially pair, once. Select the correct HDMI input for your box. To turn off your guest WiFi network, visit your network settings by entering 192. Hi BenHawkeye . Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. Start the Scan (do this in every room) Scan complete. Networking and WiFi. Speeds at router c1g. I've put the pod in the conservatory just over 3M from the camera. Separate additional wireless access points is an alternative but can be more of a challenge to set up/manage. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. Testing out the Virgin Media Gig1 fibre broadband package. Up to 3 WiFi Pods. The SSIDs must be the same and broadcast enabled. Superstar. If you do need further assistance regarding the pods, please do reach out to us here. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Mobile. What type of wireless boosters are there?. Up to 3 WiFi Pods if needed. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. Very Insightful Person. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Hi @stuandjan1966 . In a spare bedroom that is being used as an office, according to the Connect app, I am getting a signal strength of. Virgin Mobile. At least 30Mbps download speeds in every room or £100 one-off credit. Trying again to order my first Wifi Max pod in Networking and WiFi 6 hours ago; WiFi issues since request to cancel Virgin Media service in Networking and WiFi 7 hours ago; Hub 3 Set up in QuickStart, set up and connections 7 hours ago; Need wifi pod but connect app does not connect in Networking and WiFi 10 hours agoVirgin Media O2’s WiFi Max guarantee promises customers download speeds of 20Mb in every room or £100 credit back. Depends what you mean by "work". My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. • Scan complete, Tap continue. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. 00 midweek (09. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Scan complete, Tap continue. Hub4 is the issue if anyone is having issues with intelligent wifi pods in future. SpeedFactory reset your hub and try it again. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. No, it doesn't need to be cbaled into the hub. We are on the Volt 1GB package with generally fast enough speeds for us to both work. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. It’s just taken so long to get this resolved. When I rebooted the router things improved.