But first, here are the two most common types of consumer chargeback fraud. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. Using the same link provided above, contact PayPal to report the scam. Some credit card companies also include a short phrase describing the code and chargeback. Example: 25. Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. Build & Submit a Representment Case in 4 Stepsprenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Read the Chargeback Advice letter carefully. Then, the crook attempts to trick the victim into disclosing personal account information (account number, routing information, SSN, etc. Our research suggests that friendly fraud will represent 61% of all chargebacks by 2023. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. Below are some examples of more common reason codes. The customer regrets their purchase. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. Guide to Chargeback Reason Codes. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. 9808 info@chargebacks911. Specifically, these updates only pertain to transactions that are charged back after Oct. ; Help Center Find answers to common questions about Midigator’s technology,. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. You can learn more about each one by visiting the Mastercard Chargeback Guide. 3 is the less common version for card-present transactions. The list of chargeback reason codes in this article. 3. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. ”. Either the acquiring or issuing bank could initiate the chargeback. 0) Email conversations with the customer; Contracts; Digital usage logsChapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8: Chargeback response templates; Chapter 9: Chargeback accounting; Chapter 10: Arbitration; Chapter 11: Fraud filters; How to Create the Best Chargeback Responses. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Be sure you understand the cardholder’s claim. 14. 98: Other: Good Faith Collection: 99: Other: Pre-Compliance:Dec 6, 2021 — Betty's bank issued the chargeback for $9. 3 No Authorization. In this article, you’ll learn the key takeaways for merchants: Visa standard chargeback regulations; 3 most common Visa dispute reason codes; New Visa mandate Compelling Evidence 3. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. This can be transaction receipts, proof of. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. The shorthand description is “Goods/Services Not as Described. The owner of the credit card realizes it was stolen and reports the fraudulent. France saw a drop of roughly 50% during the same period. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Chargeback reason code 10. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. This return reason code may only be used to return XCK entries. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. Today, we at Chargebacks911 are proud to call ourselves the industry’s leading name in end-to-end chargeback management. -0. And the best way to win a chargeback dispute is to stop a. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Regardless, merchants must respond to the given reason code. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831. A reason code is an alphanumeric code that explains the reason behind the dispute. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. (98. 6: Credit not. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. Goods / Services Damaged or Defective. With the chargeback code in hand, the merchant can now review the transaction. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. 2: No Authorization Legacy Code: 71. Card Type Reason Code Reason Text. Reason codes give merchants information about the cause of a chargeback and what evidence. The transaction amount and authorization number (ARN. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. . Each card issuer follows their own standards for defining reason type, code and its format. Visa Chargeback Reason Codes; MasterCard. For example, some reason codes offer cardholders over a year to file. Collect Compelling Evidence. Accessed October 31, 2022. . Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. That's why we've created this guide, which goes over what reason codes. It gets worse. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. And according. 2 falls under the “Consumer Disputes” category. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. 1. At Visa they used to receive reason code 98. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. This ranges anywhere from roughly 60 to 90 days after purchase. The latest chargeback rules set by Visa are the answer to the current fraud and chargeback landscape. Each card network has their own set of chargeback policies and reason codes, and they frequently change them. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. A chargeback can happen when a customer initiates a transaction dispute. A reason code is how banks categorize the reason for a chargeback. Adventures In AI. The sort of proof required differs depending on the chargeback reason code. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. Values are: Blank: Use the draft G/L date. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRThe chargeback reason codes below explain why this happened. Chargeback Reason Codes. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. Chargeback reason code 98 was used to describe any exception that fell into that category. 1. 0900 (-1. Valid Values/Format: 22 - First Chargeback Handling Fee. For example, Mastercard has a code which indicates a ‘consumer dispute. many chargeback reason codes that exist today. Pre-compliance chargebacks are an alternative way Visa helps to resolve situations where there has been a violation of the internal network regulations. Because there are many reasons for which customers may file a chargeback, Discover issues an accompanying chargeback reason code with each chargeback. Approval Rating. 70 USD) 100001: 400: INVALID_REQUEST:. Merchants can find a. g. The reason codes are grouped into several broad. All of Visa’s existing reason codes were. A chargeback happens when a customer requests for a transaction to be. Chargeback fees can start at US$25 and go up from there. Administrative returns (R02, R03, R04): 3%. Reason Code 03. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. 9808 [email protected] immediately identifies a chargeback as being the result of first-party misuse. The most popular type of disputes of the chargeback category. When filing a chargeback, the issuing bank chooses a reason code from the list for the applicable card network. Encrypt transmission of cardholder data. The exact time frame will vary based on factors such as the reason code or the card network. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. Reason codes are very crucial to assist. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. Pursuant to an Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and edition banks must reverse a disputed deal if aforementioned cardholder’s. Mastercard: Reason Code 4859 Service not rendered. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. 3 is the less common version for card-present transactions. The key is finding the right partner. 4859 Addendum, No-show, or ATM Dispute. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. American Express: Reason Code C08 Goods or services. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. Visa, MasterCard, and American Express all list compelling evidence by reason code. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. 1002 - Cardholder disputes billed amount. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardA chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. 1UA01 Fraud – Card Present Transaction. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance. After the chargeback is initiated, the merchant will usually have between 7 and 21 days to respond with evidence. The cardholder claims they were charged multiple times for a single transaction. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. chargeback: The buyer filed a chargeback with the credit card issuer. Cardholder Disputes. Each response needs to be unique. UA02 Fraud – Card Not Present Transaction. non_receipt: The buyer claims they didn't get the goods or services. Each chargeback comes with a code that designates the reason it was filed. Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Reason codes are important to help merchants address recurring. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. This code collects all the exceptions under its wing. For example, 10. FR2 Fraud Full Recourse Program. Chargebacks911 can create a customized solution to fit your specific business. How long can the issuer wait to file a chargeback? A good faith investigation can be launched up to two years after the original transaction. Clearing. Step #2 | Report the Scam to PayPal. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). Review your credit card processor’s policies to understand its chargeback dispute process. Both EFM and ECM measure compliance at the MID level. The major card networks have unique reason code systems, and banks use separate tools. Chargeback Reason Codes Page 2 of 5. Depending on the chargeback, the required evidence might consist of transaction receipts, particular authorization response codes, proof of delivery, correspondence with the customer, or any number of other specific documents. Visa chargebacks can be a major inconvenience for merchants. 00 EUR as a Withdrawal fee. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Message. This may include information about the. com Europe. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type of chargeback. You win, but a second dispute is filed: The issuer has the right to file a second chargeback for the same transaction. The following chargeback reason codes are related to EMV: Visa: 10. VCIPayments; NMI;. The codes for each card brand are listed below along with the recommended documentation to provide. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Try Shopify free for 3 days, no credit card required. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. #4 step: The issuer assigns a chargeback reason code. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. There are a variety of issues that can serve as the root causes of a chargeback, ranging from fraud to improper card processing to dissatisfaction with the quality of the goods or services provided. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. There is no one-size-fits-all when fighting chargebacks. 7. Code. Chargeback reason codes can change with new information. Step 4: Card Network Collects Dispute Information. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. These codes are notoriously inaccurate; in fact, first-party fraud is predicated on reason codes being inaccurate. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. As we touched on earlier, chargebacks can happen due to technical errors. Include any terms relevant to the transaction, including return, cancellation and. As a merchant, you face the brunt of chargeback losses. The right to reason codes: When a card issuer files a chargeback, they must attach a reason code that identifies the grounds for the dispute. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Updated August 23, 2023. Please see the below “cheat sheet” for the new 4 byte reason codes. 6. 6). The bank or credit union then conducts an investigation to ascertain the validity of the dispute. Discover Chargeback Reason Codes Explained. Reason Code 02. These codes are broken down into five different category types: Fraud codes 7 RBI Penalty (Reason Code - 1065/ AC & AT RBI Compensation is settled today on manual basis RBI Compensation is completely automated. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. Type. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. Reference these when rebutting cardholder disputes at your small business. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. MASTERCARD. R03 Insufficient Reply. Chargebacks were introduced as a form of consumer protection against. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. 6:. About American Express chargeback reason codes. Processors handle exception items outside of the chargeback management system, however the merchant will see them designated as a chargeback, with an assigned reason code (e. The claim often, but not always, involves automated teller machines (ATMs). PCI DSS v3. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. The cardholder wins: The bank upholds the chargeback, and the funds are not returned to your account. Now, compliance cases go through Visa Resolve Online (VROL). For first chargebacks, Mastercard currently only has 9 reason codes in use, with a few others in the process of being phased out. The codes also appear on financial reporting associated with disputes. 99. Reason code 4853 falls under the broad category “Cardholder Dispute,” meaning the cardholder is saying something about the transaction is wrong. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. Reason Code 98). There are two types of invalid chargebacks. Reason Code 98). TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. Having a Lax Attitude Toward Industry Rules & Regulations. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Chargeback reason codes. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. Managing Reason Code 41 chargebacks. The aim of CE 3. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. com Europe. 1 Quick Reference Lead. UA06 Fraud – Chip and PIN Transaction. 3 falls under the “Consumer Disputes” category. The deadline for a Chase Bank customer to dispute a transaction is 60 days. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. Consider Deadlines. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. 11, 16. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. For best results, your chargeback win rate should be as close to 100% as possible. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. 3: Goods or services were not as described: C31: RM: 13. Pay close attention to the reason for the chargeback. 11/03/15 Updated these MasterCard. 11. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. Chargeback. 3. F01. Required Authorization Not Obtained. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Which is meant to know the reason for the dispute. Reason Codes Category 4: Processing Errors. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. For a complete list of all Visa reason codes, as well as the reason codes for other card networks, check out our complete chargeback reason code guide. They were mandated by the Internal Revenue Service in 2004 to facilitate tax reporting. It can range from 60 to 120 days from the billing date. Retrieval request regulations vary significantly from one card brand to another. All parties are subject to the rules of the card networks, including response time limits. Assemble Your Evidence. 3 No Authorization. A08 Authorization Approval Expired. Here’s a step-by-step guide: Step 1: Get notification and login. Currently, the MCC guidelines are maintained by the International Organization for Standardization. Pro Tip: Prepare a chargeback representment template that you can edit per incoming disputes, and be sure to include. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. 18167 US Highway 19 N Clearwater, FL 33764 877. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. August 2021 Marks the 10 th Anniversary of Chargebacks911®. Cardholder-Activated Terminal (CAT) 3 Device. You can see a reason code 11. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. Availability Date: October 24th, 2021. If the merchant has a signature showing that the order was delivered, or evidence that the. . This extra step can be frustrating for Card Members and lead to lost sales. 1001 - Cardholder does not recognize the transaction. American Express is incentivized to keep their customers happy. Visa categorizes these types of disputes as “first-party misuse” under their reason code 10. 98 First Chargeback. The. Friendly fraud is challenging for merchants because it’s tough to diagnose. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Standard Threshold: Reaching a chargeback ratio of 0. And according to The True Cost of Fraud report by LexisNexis, businesses end up paying $3. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Different card networks have different reason code systems. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Fraud and chargebacks always result in revenue loss, but they also include fixed-rate fees and other negative consequences. You may know that every dispute you receive is attached to a chargeback reason code. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. Though the credit card networks have a vast choice of codes, loopholes still happen. Check the chargeback reason code. 2 – EMV Liability Shift Non-Counterfeit Fraud 10. Discover is a credit card network and an issuing bank—just like American Express. A02 No Valid Authorization. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. Post Views: 841. The following chargeback reason codes are related to EMV: Visa: 10. Retrieval Request/ Copy request Reason Codes. Whenever an incorrect account number is processed, or the. 3? Visa chargeback reason code 13. The exact time frame will vary based on factors such as the reason code or the card network. The reason code may not reflect the true reason for the chargeback. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. 41 4841 Cancelled Recurring Transaction 53 4853 Not as Described or Defective Merchandise 57 4840 Fraudulent Multiple Transactions 62 4870/4871 Counterfeit Transaction Being familiar with the potential chargeback reason codes gives recurringConcerning Native Expres chargeback reason codes. Protect cardholder data. The chargeback reason code is important in determining the evidence you need to provide to successfully win the chargeback dispute. 1: Use the corresponding dates from the invoice. The assigned chargeback reason code outlines why a customer submitted the dispute. Check Processing (98) Credit Card. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. Reason Code 12. According to our research, friendly fraud will represent six out of every ten chargebacks filed in North America by 2023. ADDL = Vantiv has the sales draft on file and is requesting additional documentation as required by the chargeback reason code. UA05 Fraud – Chip Counterfeit Transaction. Attachment A: Copy of the customer's transaction on xx/xx/xxxx using a credit card ending in XXXX. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. 18167 US Highway 19 N Clearwater, FL 33764 877. Please refer NPCI OC- 93 for details. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. That suggests that in the times when merchants. According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 02/10/16 Added Debit Chargeback Reason Codes. These codes are established by the payment brands to categorize the incoming dispute requests by reason. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. During this process, the representative of the institution examines the reasons’ list.