Built on the award-winning Now Platform, ServiceNow Governance, risk, and compliance (GRC) empowers businesses to build effective governance frameworks. To be successful in managing change, the Change Management process must ensure that all changes are recorded and authorized at the appropriate level. Special characters like underscores (_) are removed. Our change management application enables increased deployment frequency,. Answer Risk Assessment questions correctly: The Assessor (first approver on each Change) should review the risk questions to make sure they are are answered correctly. Improving the reliability of business operations. Risk assessment. Reduce risk, protect your brand, and improve organizational resilience and compliance enterprise-wide. ServiceNow Change Requests use a calculator to determine an overall Risk/Impact level based on 5 questions on the Risk Assessment tab. Complete a risk assessment and perform a conflict check. When using Change Risk Assessment, after filling all the values in the assessment the Risk field on the change form does not get updated with the result of the assessment calculations. Change Management; Virtual Agent chatbot; Predictive Intelligence machine learning; Workforce Optimization;. These activities may include vendor sourcing and appraisal, contract creation and agreement, KPI and goal establishment, tracking, reporting, reviewing, security testing, risk mitigation. John Gilaspy of GlideFast Consulting gives an overview and demonstration of Vendor Risk Management in ServiceNow in this Share the Wealth session. Complete the form, as appropriate. By leveraging automated triage, service-aware risk scoring, and integrated change management, Configuration Compliance can help mature your vulnerability. a copy of the docs for ServiceNow. Drive action to high-risk areas, business disruptions, noncompliance, and vendor status changes. GitHub Go to the GitHub repo Twitter Follow me on Twitter. Performance management is a set of processes aimed at developing an employee so they can perform their job effectively. Deploy Change Management in days with simple steps, embedded help and visual status checks. With change management, your organization can reduce the. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Prevent and minimize financial cost of operational losses. Known synonyms are applied. Change Management is the process responsible for managing all Changes to the production operations environment from inception to completion. There is a detailed plan for people transition management where required: We are enabling individuals to make the changes they need to makeThe ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Manage reporting and visibility across. Use dynamic risk-assessment workflows with three approval levels to meet unique organizational needs. Through the internet, organizations can connect with customers, sell products or services, collect data, access essential. 1 Delivered as part of the Now Platform, spanning all ServiceNow cloud services. Implementation is the first step in your ServiceNow journey; not the destination. Skip to page content. Security orchestration, automation and response (SOAR) primarily focuses on threat management, security operations automation and security incident responses. Assessment. Use scores and ratings from content providers to supplement risk assessment data. User has activated the [com. In this post, we will provide a walk through on how to create your first and basic playbook in ServiceNow. The unified data model and integrated digital workflows. The score value helps you to determine how likely the team is to complete your change request without issues. Risk Management helps organisations to identify high-impact risks,. 1. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Welcome to the Quebec release! CJ Desai. "Risk and Impact remain unchanged" display on initial save/insert when change matches a Change Risk Assessment and "glide. March 11, 2021. BMC Remedy uses a Software-as-a-Service (SaaS) delivery model to deliver services through third-party cloud vendors. Use team historical data for insights into team performance. Learning Build skills with instructor-led and online training. Impact Accelerate ROI and amplify your expertise. 2 Requires at least two asset management products. "Whether it is personal data of employees, users or customers, confidential enterprise information, financial records or research data, at ServiceNow we take data privacy and the protection of that data seriously. Working with a third party can introduce risk to your business. Workforce Optimization. Role required: sn_grc. Ensure risk-free and cost-effective managing changes in your IT processes and infrastructure with ServiceNow change and release management system. Manage vendor risk assessments - Product Documentation: San Diego - Now Support Portal. ServiceNow primarily operates on a Platform-as-a-Service (PaaS) model. By integrating your application with the ServiceNow Change Management process, all change requests, regardless of where they are initiated, have a single source of truth, providing a single. Late EGO ad. Onboardingflow solves the collaboration challenges with ALL external parties, such as customers, suppliers, contractors, consultants, and audit firms. If risk assessment questions are in use, you should be automatically prompted to answer these questions before submitting a change into the lifecycle. The Confidence percentage is calculated based on. ServiceNow Change Management includes guides, documentation, scheduling, timeline, and analytics. Step 3: Address & Correct Project Risk and Change Management Risk. I am currently working with a customer that is a design partner for APM. Learning Build skills with. The primary strength of ServiceNow, Mukhtar explained, is its end-to-end process framework, which has helped eliminate fragmentation across workflows and regions while making risk management simpler and more scalable. This helps minimize risk and ensures that changes are implemented quickly and accurately. Enable employees with a unified portal for easy access to services and information on employee health and workplace safety. These change requests should focus on reducing the workload for employees. Workforce Optimization. Minimize failed changes and reduce cost per change with automatic conflict detection and risk assessment. Minimize incidents and dramatically lower the cost of changes. collaboration on change implementation, risk conflict detection. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Boost patient engagement by freeing clinicians from time spent on administrative tasks. Creation and Scope. ServiceNow is a software-as-a-service (SaaS) provider of IT service management (ITSM) software, including change management. In your ServiceNow instance,. CMDB affects incident management by identifying the changes and root causes of an incident, and moving toward a faster resolution. UseServiceNow is an IT Service Management platform used to organize and streamline a number of IT processes and services for campus. The Change Management API provides endpoints that enable third-party application integration with the ServiceNow Change Management process. . In the Assessment Categories related list, click New. Features Single system of record; Multimodal change templates; Change approval policies; Risk intelligence; Built-in risk assessment and calculation; Conflict. The change type determines which state model is invoked and the change process that must be followed. Use ServiceNow ® Agile Development to power scrum, agile teams, and hybrid development methods. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Table 1. Change assessment and approval : The change is assessed and approved by relevant parties, and a plan is developed to implement the change. The ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC) exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications. The answers are weighted and allow the Risk/Impact level to be standard across all changes. This fee is non-refundable and must be paid at the time of registration. Partner Grow your business with promotions, news, and marketing tools. It relies on ongoing communication between supervisor and employee in support of accomplishing the strategic objectives of the organization. Create a Risk Assessment for a Change Request. If they have access to sensitive data they could be a security risk, if they provide an essential component or service for your business they could introduce operational risk, and so on. Conclusion: ITSM Change Management Done Right. In your ServiceNow instance,. ServiceNow GRC provides comprehensive visibility into operational risk via real-time analytics dashboards, Basel reportsRisk management is the identification and prioritisation, based on the impact to the business, of unforeseen events and issues, followed by activities to mitigate and control negative outcomes that might result in unacceptable damage to the profitability, reputation or success of the business. Client callable:. ServiceNow CMDB provides valuable insights into the impact of proposed changes on the IT infrastructure. ServiceNow Risk Management powers real-time risk assessments using automated factors that can fetch information on any data pointScenarios for IT Change Management. Learning Build skills with instructor-led and online training. Conclusion: ITSM Change Management Done Right. Table 1. Third-party Risk Management. Skip to page content. Prevent and minimize financial cost of operational losses. Automatically approve low-risk changes using built-in Change Success Score. As such, it corresponds with these IT asset types. 4) Use Change Management –Risk assessment and/or the Activate Best Practice –Change Risk Calculator plugin to automatically calculate the risk of changes using your defined risk criteria. Known synonyms are applied. Organizations use vendor tiering to classify their vendors into categories of potential risk posed at the time of on-boarding. Evaluate risk through calculations and assessments combining top‑level CMDB data and user input. This course is designed for vendor risk managers, vendor assessors, and other risk and compliance professionals managing third-party risk. Impact Accelerate ROI and amplify your expertise. com +1 214 306 68 37. Don't know We have a clear outcome and a path to get there. Get Started with the Now Platform is a recommended but optional prerequisite course. Risk Assessment engine is flexible enough to support multiple risk frameworks simultaneously, irrespective of whether it is top-down or bottom-up, quantitative or qualitative, simple or complex in nature. Evaluate risk through calculations and assessments combining top‑level CMDB data and user input. Specific change management subprocesses include change risk assessment, change schedule, change approvals, and oversight. An example of object assessment Third-party risk management (TPRM) definition. Partner Grow your business with promotions, news, and marketing tools. Services such as: Lifecycle replacement of hardware; Software patching and updates; Firewall changes; New DNS. We would like to show you a description here but the site won’t allow us. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Knowledge Management Increase business efficiency with easy knowledge sharing and collaboration. change_management. ServiceNow Risk solutions help transform inefficient processes and data siloes across your extended enterprise into an automated, integrated, and actionable risk program. It also ensures that the changes that have to be. Specific change management subprocesses include change risk assessment, change scheduling, change approvals and oversight. See Figure 1 for underlying management capabilities. What is the Standard workflow for a Change Request? Approve, Change moved to Scheduled, Change Moves to Implement, Change Request, Changes moves to Review. Get started. Also, integrating with other GRC applications, provides top-down traceability for compliance with controls and risks. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Resources. Build an internal team of ServiceNow experts and train users on an ongoing basis, continuing post implementation. Service Portal Design a self-service user experience with a responsive. Table 1. ServiceNow Risk Management powers real-time risk assessments using automated factors that can fetch information on any data point ServiceNow’s Change and Release Management can help change managers transform into change enablers. This video provides a run-through of how to set up advanced risk assessments in the ServiceNow Risk Management application. Change Management; Virtual Agent chatbot; Predictive Intelligence machine learning;. It involves the risk assessment, scheduling of the conflicts. Allows Standard change templates to be proposed, approved, and published in the. The application. The right framework provides a set of standards and a plan of action to ensure that the business’ most vital assets remain secure. DevOps change processes will be enabled with automated change approvals and governance. Built-in risk assessment and calculation. Efficient risk management is critical to running a successful business. DevOps change processes will be enabled with automated change approvals and governance. Change risk assessments provide you with a model confidence score that represent the confidence in the AI's prediction of the impact of a change relative to the risk associated. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. The Change Management system that ServiceNow offers includes the outline of the entire process from creation, risk evaluation, and conflict detection all the way to change approval. Strengthening the decision-making process where risks are involved. Automated risk assessment is another perk of using this tool. your organization and with vendors. ServiceNow’s Vendor Risk Management, as it turned out, met those needs. Request Change Management - Risk Assessment - Product Documentation: Utah - Now Support Portal. ServiceNow, a leader in the Gartner Magic Quadrant for IT Risk Management, is also an industry leader in digital compliance solutions. ServiceNow's Change Management provides solution for the same by enabling easy and accurate risk assessment. pro Docs; About; Search . ServiceNow's Change Management provides solution for the same by enabling easy and accurate risk assessment. Assessment management. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. View Change Calendar and send Notifications. Available as part of the ServiceNow IT Asset Management. risk_assessmnet] plugin. Manage third-party and supplier risk These ServiceNow products and capabilities increase vendor compliance and reduce the time and resources spent on vendor risk data collection and assessment. Use dynamic risk-assessment workflows with three approval levels to meet unique organisational needs. These changes are relatively simple and have minimal impact on. It’s time to RiseUp with ServiceNow, and career journeys can help you get there. The vendor primary contact uses the Vendor Portal to view all assessments. ServiceNow’s robust constellation of tools offer everything an ITSM professional could ask for. 5. According to the OCEG report, “Organizations with more mature operational risk capabilities report greater application of best practices, leading to stronger confidence about risk identification and assessment. The second step to conducting change management risk assessment is to analyze data sources. Users can automate routine processes, break down information silos, drive cross-platform. If you don't have the complete GRC setup for entities, risk statements, controls, and so on, even then, you can still assess the risks on any ServiceNow record or object. ServiceNow Change Management includes guides, documentation, scheduling, timeline, and analytics. snc. Risk Assessment: With automated risk assessment, ServiceNow enables enterprises to make better decisions by calculating. ServiceNow GRC is a suite of applications within the ServiceNow platform that provides timely, comprehensive, and continuous information for auditing, reporting, and risk and compliance purposes. Loading. ServiceNow Change Management system provides ability to: Create and track changes. Minimum period that must pass before the trigger condition can resend the assessment to the same user. Discover which 6 key features of ServiceNow Replace Management the streamline your change processes. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Risk assessment and calculation assists you with understanding the urgency and impact of change requests. By analyzing the relationships and dependencies between assets, IT teams can assess the potential impact of a change and identify. Smart issue management. Login here. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated. Enter your risk items and assign them a probability and impact score. Through user questionnaires and data-driven assessments,. Determining the extent of risk associated with change is a challenge, and it plays critical role in decision-making. Taste the Benefits of ServiceNow Change Management!. Feb 21, 2017ServiceNow Risk Management helps you detect and assess the likelihood as well as business impact of an event based on data aggregated across your extended enterprise;. 4) Use Change Management –Risk assessment and/or the Activate Best Practice –Change Risk Calculator plugin to automatically calculate the risk of changes using your defined risk criteria. United Kingdom - English DACH - Deutsch France - Français Nederland - Nederlands España - Español Italia - Italiano Products Surveys and Assessments Create surveys to. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Now Mobile Manage policies, issues, and risks from a single, native mobile app. It helps you to identify and mitigate the potential issues and challenges that. Known synonyms are applied. LEGACY_CHG_RISK_ASMT_PLUGIN =. If they have access to sensitive data they could be a security risk, if they provide an essential component or service for your business they could introduce operational risk, and so on. I extended the Change Request table to create a domain migration form with some extra fields. It involves only one state that is the new default state of the change. Known synonyms are applied. Conclusion: ITSM. ServiceNow is also the. The derived risk can be based on historical performance and the impact or priority of a change or CI. There is no assessment created although the risk statement has the assessment type and on the risk, the respondent is assigned. ServiceNow Strategic Portfolio Management can enable your business to move with agility, making the right decisions quickly and confidently to drive customer value faster. Manual Risk Assessment and Prioritization: ServiceNow GRC automates the risk assessment process, reducing reliance on manual methods. Take this course to get started. Being able to access the internet is absolutely vital in nearly every modern business. Release London PatchThe Vendor Risk Management application provides a centralized process for managing your organization's vendor portfolio and completing the vendor assessment and remediation lifecycle. Known synonyms are applied. Risk management is the identification and prioritization, based on the impact to the business, of unforeseen events and issues followed by activities to mitigate and control negative outcomes that might result in unacceptable damage to the profitability, reputation, or success of the business. Use ServiceNow ® Agile Development to power scrum, agile teams, and hybrid development methods. ServiceNow Demand Management improves the investment process for new products and services by centralizing business,. 5. In other words, it allows you to monitor your company’s digital. Thirdera’s team of experts developed a maturity model that integrates risk, compliance, governance, and audit into one Integrated Risk Management (IRM) model. Risk scores are used consistently across the broader ServiceNow Security Operations to help you understand your overall security posture. Change Manager Automate change management workflows for comprehensive risk assessments. . You can identify and resolve scheduling conflicts based on configuration items. Types of Change Change Type, along with Risk, Impact and Priority, is determined based on the Technical and Business Risk and Impact Assessment for a. For those who wish to pass the ServiceNow Risk and Compliance Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS-Risk and Compliance Exam preparation. Special characters like underscores (_) are removed. ServiceNow’s Change and Release Management can help change managers transform into change enablers. Change Management; Virtual Agent chatbot; Predictive Intelligence machine learning;. Strengthening the decision-making process where risks are involved. The higher the risk on a change request, the more time you should take to consider the. Copied changes may be configured to pre. Raise the bar for healthcare experiences among both patients and care teams. SOAR platforms can instantly assess, detect, intervene or search through incidents and processes without the consistent need for human interaction. Risk Assessment in ServiceNow Change Management. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. ServiceNow Vendor Risk Management delivers a fast, smart, and connected way to manage third-party risk and build supplier resilience. Tools, processes and strategies are implemented or. Vendor management is a broad banner, encompassing essentially all of the activities that an organization may engage in when interacting with its suppliers. ServiceNow’s ITSM platform bids not only a change management solution,. Step 1: Identify What Needs to Happen for a Project to Be Successful. Change Management is the process responsible for managing all Changes to the production operations environment from inception to completion. Integrated with ServiceNow’s Risk and Compliance applications, it can help map the external regulations to your The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. With ServiceNow® Surveys,. Based on several standard protocols, a business implements the change management system to bring an evolution in the processes. 743,919 professionals have used our research since 2012. Available with the advanced service offering, ServiceNow's Change Management module helps reduce and remove roadblocks and inefficiencies throughout the change process. How search works: Punctuation and capital letters are ignored. It involves assessment, planning, implementation and validation. 2 * 15 = Math. ServiceNow Vendor Risk Management (VRM) helps organisations continuously monitor critical vendors so businesses can evaluate, mitigate and remediate risks. Change success score - Product Documentation: Tokyo - Now Support Portal. Model. Impact Accelerate ROI and amplify your expertise. How search works: Punctuation and capital letters are ignored. ServiceNow is a software-as-a-service (SaaS) provider of IT service management (ITSM) software, including change management. July 11, 2022. Working with a third party can introduce risk to your business. 0, while ServiceNow Vendor Risk Management is rated 0. Before the vendor risk manager closes the assessment, issues and tasks are created on-demand, usually during the Generating Observations. A ServiceNow connection also publishes stories, along with the notification, to your ChatOps interface. Request Approval and approve scheduling of changes. Step 2: Perform Project Risk Identification Assessments. The application also helps you evaluate, score, and rank records from any table in the system. We talked about policy management, or internal policies. 'Risk Assessment' form is blank upon invoking OOB UI Action 'Risk Assessment' . The objectives of change management are to:. Extends beyone standard maintenance window. The example shown is. ServiceNow’s workflow engine makes it easy to track the “states” of a risk – from “draft”, to “review” to “retire” and generate workflows for exception management and risk acceptance. Change management is the process responsible for facilitating the implementation of changes. We also use it to manage our change management process. The ServiceNow® Governance, Risk, and Compliance (GRC) Operational Risk application can help address this effectively. Step 4: Continue Monitoring with Ongoing Risk Assessment and Mitigation. This video provides a run-through of how to set up advanced risk assessments in the ServiceNow Risk Management application. Watch an overview of the typical vulnerability response within an enterprise versus the vulnerability response with ServiceNow®. Risk on the change request is not set when submitting a Risk assessment - Support and Troubleshooting > Knowledge Base >Documentation Find detailed information about ServiceNow products, apps, features, and releases. For example, ServiceNow has a policy management process and repository. Third-party risk management (TPRM) definition. By automating the entire change lifecycle process according to an enterprise’s needs, the demand for human intervention at every step is reduced. Operational resilience is the ability to detect, prevent, respond to, learn, and/or recover from disruptions in operations that could possibly impact delivery of important business products or services. Skip to page content. Its reporting and analytics modules integrate insurable and non-insurable risks to correlate their associations and prevent future occurrences. Serve customers, deliver products, and protect your workforce—better. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. With ServiceNow, you can reduce the risk of implementing failed. Change Management; Virtual Agent chatbot; Predictive Intelligence machine learning;. Complete the following steps to create an assessment question. Learn More. Evaluate risk through data-driven calculations and assessments that combine top-level CMDB data and user answers to a series of. Change Management Essentials + GRC: Classic Risk Assessment Fundamentals + GRC: Audit Management + Certified Implementation Specialist in. Get Started. Use AI/ML to assign, group and suggest remediation, reducing time spent from days to just minutes. By default, there are three possible triggers for vendor risk assessments: (1) manual creation by a team member, (2) automatic creation based on the results of a tiering assessment, and (3) a repeat assessment based on a pre-defined frequency. Change Management helps. The risk register should include the name of the risk owner, who is responsible for monitoring and managing risk throughout the course of the project. Complete the following steps to create an assessment question. Learning Build skills with instructor-led and online training. We would like to show you a description here but the site won’t allow us. Reduce risk, protect your brand, and improve organizational resilience and compliance enterprise-wide. ". CMDB can improve risk assessment in change management by anticipating which systems and users might be impacted the most. Complete the form, as appropriate. Partner Grow your business with promotions, news, and marketing tools. Relates to Incidents caused or resolved by changes. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Known synonyms are applied. Developer Build, test, and deploy applications. The Assessment Categories related list enables you to define the questions that the end user answers to assess the risk of a change request. Complete the following steps to create an assessment question. Skip to page content. Store Download certified apps and integrations that complement ServiceNow. Truly effective risk. ServiceNow has made a lot of enhancements to APM in Kingston. Risk Scoring Calculations The inherent and residual scores for risk are calculated using the risk criteria, likelihood, and impact. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Risk Assessment Questions 3 - Moderate 2 - High 1 - Very High Sum of Points Complete Service outage and / or Highly Complex spanning multiple services or groups. How you manage change is critical to the success of your implementation. 0 of Configuration Compliance, you can customize the criteria for the default risk rule. It identifies and analyses the potential effect of an event based on data acquired throughout an extended. Discover the 6 key features of ServiceNow Alteration Leitung and streamline your change transactions. Known synonyms are applied. ØAll high-risk changes and changes marked as required by the CAB ØA review of all failed and backed out changes ØChange management process updates ØReviews for each change that include: •A risk/impact assessment (on the business) •The effectson the infrastructure and customer service as defined in the SLA as Manage vendor risk assessments - Product Documentation: San Diego - Now Support Portal. Note: The change success score. The vendor tier is based on a pre-defined scale from the tiering assessment. Insightful risk reporting - The ability to provide decision-makers, at all levels of the business, with up-to-date information regarding the organization's risk posture is critical in a risk management program. Use continuous monitoring and dynamic dashboards for a real-time view of compliance across your extended enterprise. Open the legacy risk assessment that you want to migrate to a change risk assessment. Loading. Risk. 1 Includes SaaS License Connections and direct‑to‑vendor SaaS integrations. ServiceNow Change Management also. In this step of the change management life cycle, users create a new record for the change and put all the relevant details. The Assessments and Surveys application helps you create, send, and collect responses for surveys. On the proactive side, customers can use Advanced Risk Assessment to assess the organizational risk posture. Risk owners can be single. Change management interacts with the ITIL process in many ways, what are they? 1. 11 RSA Archer is an international vendor product that provides integrated risk management capabilities. User created a new simple. ServiceNow Audit Management prioritizes internal audit engagements to eliminate recurring audit findings and enhance audit assurance and productivity. Change risk assessments provide you with a model confidence score that represent the confidence in the AI's prediction of the impact of a change relative to the risk associated with a new or updated ServiceNow change request ticket. The Assessment Categories related list enables you to define the questions that the end user answers to assess the risk of a change request. In the Assessment Categories related list, click New. By clicking “Accept and Proceed,” closing. To help you manage change, ServiceNow provides a comprehensive platform to eliminate service impacts, mitigate. Available as part of the ServiceNow IT Asset Management. Navigate to Change > Risk Assessment (legacy). ServiceNow for compliance management. ServiceNow, a leader in the Gartner Magic Quadrant for IT Risk Management, is also an industry leader in digital compliance solutions. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Taste the Benefits of ServiceNow Change Management!. risk_assessment"; RiskCalculatorSNC. ServiceNow experts guide you through the process of. Skip to page content. com +1 214 306 68 37. Known synonyms are applied. Step 1: Identify What Needs to Happen for a Project to Be Successful. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Task Intelligence is available with Customer Service Management. Automate and connect anything to ServiceNow. ServiceNow is an international vendor product that provides digital workflows to increase productivity, including technology, customer and employee workflows. ServiceNow Learn about ServiceNow products & solutions. Four exam sets with 45 questions each. The ServiceNow solution ServiceNow® Configuration Compliance allows you to identify, prioritize, and remediate vulnerable misconfigured software in deployment-stage assets. ; ServiceNow Learn more regarding ServiceNow products and solutions. Change risk assessments provide you with a model confidence score that represent the confidence in the AI's prediction of the impact of a change.