The answer is yes. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. The multimedia socket has a coax options as does the virgin media socket. However, I do not have any of the specified wall sockets available. Stream from Virgin Media. Options. tried using website to report fault but cannot report it's not working. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. . Is it necessary to plug the cable to socket for having wifi, if so what can I do now. We all know and love the internet and TV services that can enter our homes through entry points. ThanksHello there. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. No virgin media wall socket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. to be phone lines. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Thank you very much 🙂. I am going to send you a private message. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. To be able to receive an E-bill, you need to provide us with a valid e-mail address. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. . If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. on 17-12-2022 10:39. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. 1. You need to go outside and locate the brown or grey omnibox on the wall. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Home Phone. Reply. But I. Manage Your Account. 4 weeks ago. No TV. on 28-10-2022 17:29. We're here to help. Virgin Media; My Virgin Media;. Browse Virgin Media Virgin Media Community. No wall socket to connect. Phone. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. on 01-02-2023 14:26. Had arranged self-install as per suggestion from VM. However the wall socket doesn’t have the correct connection for the cable with the hub. Account - Mobile. Tudor. Virgin Media; My Virgin Media; Shop;. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Virgin cables must only be provided by isolated sockets provided by Virgin Media. Hi, I just moved to a new house and got my virgin media kit today. Thank you for your post and welcome to the community. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Two virgin media wall sockets, only one required in QuickStart,. Virgin Mobile. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Manage Your Account. My Virgin Media App. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. My VM Router is is my office adjacent to hall. All forum topics; Previous topic; Next topic; 14 REPLIES 14. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Occasionally only a very short stub of wire is left behind often hidden. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. There are 10 types of people: those. No outside box - cable through the wall to inside box - very old 20 years ago. Wall Socket. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. The cable could be hidden within, or behind, furniture. Account - Mobile. Booking an engineer is easy with Virgin Media. . There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. BUT!! It appears they also installed one loose male coaxial cable in the living room. I am so sorry to hear that you seem to be missing a wall socket in the home. . 1. 2. Plug into the wall socket. Your "loss of signal" point is a good one. Broadband. Placed an order and the lady said we were eligible for quick start self installation. The Openreach sockets do not work for Virgin Media. on 29-01-2022 10:55. Joining in Options. com. 9. Up to 3 WiFi Pods if needed. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. There are multiple different branded wall boxes inside our flat but none. Trouble shooter. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Just joined. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Get the Hub ready by connecting the wires. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Phone. It has two outputs on the left of the wall box. Browse. Could I get someone to come - 5400021. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. on 30-12-2022 13:41. Post a photo of the "wrong" socket please. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. how can we go about changing our self install to. I’ve just lived into my new house and received my Virgin box. So the technician will install a coaxial outlet where you want the modem. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. All the wall sockets I can see are for BT. If you're still. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . Received the kit and was excited to set up until I realised you need an ethernet wall socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Incidentally the phone socket is redundant if not in use and can be safely removed. The kid arriving on Tuesday the 29. Virgin Phone Switchover. The box and cables may have been removed by the previous occupiers. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Joining in. Stay safe online. Browse Re: No wall socket. The box does however have a hole in the bottom, through which i could see some. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. What do we do? - 5352510. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Rob. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. We recently received our router and cables. . 4. Or you may be quicker than average! You won’t be involved the whole time. Browse. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Call the pre-installation and delivery team on 0800 052 1734. We have tried plugging it into the only box we found it would fit but no luck. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Push the white cable with the black label into the Hub. Checked every room in the new house but there were none. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. There’s even no BT wall socket. Sadly as usual for a communication company it's ni on. on 12-01-2023 21:04. • Connect the end of the 1. Back a step. You’ll know it’s ready when the white power light at the front of the Hub is on. There is no fibre socket in this house. A wall box may be branded with the logos of an old cable TV company (not VM). New Install Assistance. Don’t plug the power cable into a plug socket yet. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. We would like this to be re-located please into our living room on ground floor. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Security matters. The Openreach sockets do not work for Virgin Media. My Virgin Media App. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I'm a Very Insightful Person, I'm here to. But the wall socket, I cannot attach the wall socket with Isolator Cable. 283; 37; 57; stabilo00. @Soroosh1 wrote: Hi, I just received my hub. My Virgin Media App. Hi Graham. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I'm a Very Insightful Person, I'm here to share knowledge. @Briannahsarah wrote: Here is a photo. The first thing is to start making alternative arrangements for your internet connectivity. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I can only find the TV socket. I've looked for an external box but cannot. From there it is going into the white distribution amplifier. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. The large Eurobell wall box is where you would connect. The cable could be hidden within, or behind, furniture. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Call the Pre-installation and delivery team on 0800 052 1734. Hi. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Got my package today and there is an isolated cabled with it but I don't have the wall socket. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. 8 KB Views: 54. All the wall sockets I can see are for BT. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. . Hi, I recently moved to this house and placed an order for VM broadband which I received today. Virgin Phone Switchover. Hi, Same problem here. No wall socket. Security matters. Now none of my internal phone sockets. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Willferox, May 6, 2022 #1. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. 150 from a. No virgin Media wall socket Vera03. Options. . Being connected to the internet is one of the most important modern essentials in 20. Is there a way to connect the VM router without a wall socket please ? - 50362733 weeks ago. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. However, I do not have any of the specified wall sockets available. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The box and cables may have been removed by the previous occupiers. The cable could be hidden within, or behind, furniture. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. 13. The thing is that there is no socket in the wall. Crazy! They must be made of money. Need wall socket. We would like to show you a description here but the site won’t allow us. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. The port of wall socket - 5152519. 8. The cable could be hidden within, or behind, furniture. I'm at the stage where I need to plug the -. As you can see in the photos, the phone point is far. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. All forum topics; Previous topic; Next topic; 1 REPLY 1. Stay safe online. Hi there. Give virgin a call and arrange an engineer visit. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. The cable could be hidden within, or behind, furniture. Or if the other end of the white cable is in a more useful. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. SHARE. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The phone number doesn't connect you. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. We have tried plugging it into the only box we found it would fit but no luck. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. So I’ve tried inserting it to the socket below it instead but it’s not working. I don't work for Virgin Media. TV, FM and DAB combinations available. Indeed, I just took further photos which may help illustrating. Virgin Media; My Virgin Media; Shop;. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Back a step. Live TV uses co-ax cables. Socket should be on the underside. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. 0 Kudos. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Options. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. wi-fi. Forum. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. The hub got delivered on time as promised. I will pop you a PM across now, please keep an eye. The cable could be hidden within, or behind, furniture. Getting Connected with Virgin Media is easy when you have a wall socket. However, I do not have any of the specified wall sockets available. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Pop the power cable into a nearby plug socket, and turn it on. We do not have an internal VM box to plug the round ended cable into. No virgin media wall socket; Options. on 21-02-2023 17:48. Tudor. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. 0 Kudos Reply. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Some of the cables hanging out the wall were cut off after the house improvements. Turn on and start the Box. Account - Mobile. Wall socket. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. braunlac. No VM wall socket; Options. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. on 21-02-2023 17:48. on 14-09-2022 12:00. 2. both appear. There is no fibre socket in this house. to your Virgin Media socket. Re: No Wall Socket for Quickstart. . Hi rt001 . At least spell your title correctly jeezus . Account - Mobile. Hi. Reply. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Router Plugin Port. 168. Sometimes there is no wall box, just a trailing cable. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Apply a gentle force to begin with, turning anti-clockwise. on 25-09-2022 15:41. - 5156068. Browse Virgin Media Virgin Media Community. . I have also checked outside and there is no box either on my property or on my boundary wall. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Once connected it directly to a hub, a little bit loose, but then interne. 84K; Tudor. 29-12-2022 20:58 - edited 29-12-2022 21:00. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Perfect for when you can’t all decide on what to watch. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you can get Quickstart, you can choose one of two delivery options. Package arrive today and realized I don't have a VM wall socket to. . funny that as TV works fine. Tried the virtual assistant but it didn’t prove helpful. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Installation: Wall socket issue. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Awful first impressions of Virgin Media. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Hello sophieboulter1. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. on 25-09-2022 15:41. I've got the same problem as above. Cihank617. 1 [or 192. both appear. . I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. We would like to show you a description here but the site won’t allow us. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". We're here to help. Can anyone please help me. - 5201249Hello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. (My photo is too big for - 5104888. -a. I was never asked if I had a wall box. called the delivery team and they managed to book a technician for me. What to expect with broadband. I will only be using one wall socket, so the other socket will have no connections. So, a 50 minute broadband, TV and phone. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. wall socket. Also tried the Ethernet, not. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. on 31-12-2021 10:47. TV & FM Radio Sockets. 0 Kudos. However, I do not have any of the specified wall sockets available. No virgin media wall socket. Account - Cable. Pick a category to get started. I was trying to book an engineer but I didn’t get anywhere. Follow these steps to install your virgin Media Broadband, TV and Phone service. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. If you do have a socket you can post a photo here. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. I recently applied and received the delivery for a virgin package of tv broadband. My Virgin Media App. I tried both the wires, it didn’t set up the WiFi. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Forum TeamThe box and cables may have been removed by the previous occupiers. Gradually increase the force until the. 29-12-2022 20:58 - edited 29-12-2022 21:00. Ashleigh_C. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 5. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Gary71. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Second, you'll likely need a manned installation for your VM services. Browse Virgin Media Virgin Media Community. I tried both the wires, it didn’t set up the WiFi.