Tried looking but can't see a way to book an engineer for this? Thanks. However, I do not have any of the specified wall sockets available. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My Virgin Media App. Could an engineer be arranged to install please as my account is due to go live today. We have a virgin media wall socket with an ethernet port in the wall but no round cable. A photo would be helpful if possible. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. The one thats on the bottom is the one you need for Virgin. on 27-10-2022 09:24. 0. Luckily, most newer computers have. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. I’m a new Virgin customer, and the previous occupants used a different provider. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Dave. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. I have tried to contact vm but I don’t have a landline number so they w. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hi team . 168. Account - Mobile. We can certainly get an engineer visit booked for you to come and install things. No Virgin media wall socket JakeDobinson. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. 4 weeks ago. Dave. Turn on and start the Box. Should I cancel and request an engineer to install. 4 weeks ago. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Ordered VM broadband and was recommended by the website to select the self quick install option. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. Hi mariz2198, thanks for posting and welcome to our community. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Apply a gentle force to begin with, turning anti-clockwise. Speed. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 2. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The "two cables" sound very like a Sky dish install. The box and cables may have been removed by the previous occupiers. I am so sorry to hear that you seem to be missing a wall socket in the home. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. provided, I shall give them a call tomorrow. 1 ACCEPTED SOLUTION. The internal box should be oblong, square one are for phone. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoTV & FM Radio Sockets. 2. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If no. No wall socket found! on 25-11-2022 12:10. See where this Helpful. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Discover how Virgin Media services are installed. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Gareth_L. Go back to normal router mode as soon as the test is done. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Sometimes there is no wall box, just a trailing cable. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. This is designed to push over the existing screw connector the outlet has. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. But I have no Virgin Media Wall socket in my house. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. So you can either unscrew this one & push on the connector provided in the Quick Start pack. But I have no Virgin Media Wall socket in my - 5383603. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. I'm a Very Insightful Person, I'm here to share knowledge. Cable broadband connects your home to a fibre cabinet in your area. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. . I am attaching photos of what i can find in. 15 March 2021 at 12:49PM. Some of the cables hanging out the wall were cut off after the house improvements. YNAB enthusiast and extreme coupon-er. Everything is converted to specialised triple screened coaxial cable. on 05-09-2023 20:36. 1. Back a step Step 3 Plug into the. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. No Virgin Media Wall Socket on 13-04-2022 14:47. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. But I have no Virgin Media Wall socket in my house. Virgin offers self-install to properties that have recently had a service. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. There must have been a previous installation or you would not have been offered a self install. TV, FM and DAB combinations available. Old Virgin Media box and poor signal. It has two outputs on the left of the wall box. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. 0 Kudos Reply. Call the pre-installation and delivery team on 0800 052 1734. virgin media internal wall box. We have the quickstart pack but sadly cannot get broadband set up and working. But I have no Virgin Media Wall socket - 4942192 - 2. • Scroll to the HDMI port you connected the cable to. Some older sockets may have NTL or Telewest written on them. on 15-04-2023 16:54. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. There are two outputs from here (the two connectors that are close together on the white box). Trouble shooter. Browse Virgin Media Virgin Media Community. Home Phone. on 31-12-2021 10:47. We have the quickstart pack but sadly cannot get broadband set up and working. The metal box in photo 3 looks like a likely contender. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Tried looking but can't see a way to book an engineer for this? Thanks. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 1 ACCEPTED SOLUTION. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. on 03-08-2020 18:05. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. If it is a loose cable only, you will need one of these to connect the Quickstart cable. The first thing is to start making alternative arrangements for your internet connectivity. No vm wall socket. Please help. Don’t plug the power cable into a plug socket yet. Please help. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Virgin Media;. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Vicky. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. • Plug the power supply into a mains socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi there. Tuning in. It feels like I need to just obtain a connector to enable the two to fit. Stream from Virgin Media. But I have actually managed to get through to the technical team over chat. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. 0 Kudos Reply. on 17-12-2022 10:39. Is the socket broken? I can't see another photo like this one from searching. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. SpeedPlaced an order and the lady said we were eligible for quick start self installation. Apologies for any cabling issues. Broadband. 15 March 2021 at 12:49PM. It’s not guaranteed it will work in your home. The socket you need will be marked with the Virgin Media logo. V6. on 03-12-2022 10:11. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Subscribe to RSS Feed; Mark Topic as New;. These enter my house via an air brick/vent very close to. both appear. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Options. Options. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). 5. Networking and WiFi. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. 1 ACCEPTED SOLUTION. That is a Virgin telephone socket. I wanted. However I m not able to find the virgin Media wall socket in my room. The cable on the right looks like is for a Freeview TV antenna. Awful first impressions of Virgin Media. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. 9. 12-10-2022 18:51 - edited 12-10-2022 18:59. Subscribe to RSS Feed; Mark Topic as New; Mark. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. . I don't even know what to do with it either. TiVo. If no. • Connect the power supply to the back of the new box, then switch on at the wall. Get virgin engineer to move the wall socket. Rob. Virgin Media Wall Socket. but I believe if the system has allowed self install VM has been installed in the past . All the wall sockets I can see are for BT. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. But I have no Virgin Media Wall socket in my house. 19 minutes ago. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I can only find the TV socket. Manage Your Account. Occasionally only a very short stub of wire is left behind often hidden. Tried looking but can't see a way to book an engineer for this? Thanks. Subscribe to this message's RSS feed. 63K; 3. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Stay safe online. Thanks for posting, welcome both to the community and also Virgin Media. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Push the white cable (from the old Hub) into the back of the new Hub. £8p/m extra or included with Gig1 or Volt. I will pop you a PM across now, please keep an eye. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. on 18-05-2022 19:55. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Buy Multimedia Sockets at Screwfix. Delivery 7 days a week. Cable broadband connects your home to a fibre cabinet in your area. Push the white cable with the black label into the Hub. You have at least tested the ringing capacitor issue in the diagnostic process. . There should be a screw F socket on the bottom where the cable is now just pushed onto. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Gradually increase the force until the. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. However the wall socket doesn’t have the correct connection for the cable with the hub. Tried the virtual assistant but it didn’t prove helpful. Sign in . But the metal isolator box looks like it might be the wrong way around. The wall socket I have within my home does not appear to be working. We have tried plugging it into the only box we found it would fit but no luck. My previous sky microfilter attached here. Aug 8, 2019. Save £105. If you're happy with this and for the charge we can make the arrangements for you 🙂. #2. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Forum; Apps. I'm at the stage where I need to plug the -. 01-02-2023 10:59 - edited 01-02-2023 11:00. Virgin Media FTTP. Turn on and start the hub. just moved in, can see the brown cable coming in from outside but there's no VM. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. The other is marked TV, & this is used for TV & Broadband. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Subscribe to RSS Feed;. 1. Is it necessary to plug the cable to socket for having wifi, if so what can I. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. All forum topics; Previous topic; Next. I just found a box in the closet which has a cable indicated as CABELCON 4. on 08-02-2023 13:33. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Old Virgin Media box and poor signal. Community; Volt. Reduces the number of required wall sockets. cable from wall. Well I can't seem to find anything like that and the closest thing I can find is a. Virgin Media Wall Socket. Turn on and start the hub. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. )In this video, I am showing the sta. Thank you. It has two outputs on the left of the wall box. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. kkd1. But the wall socket, I cannot attach the wall socket with Isolator Cable. A network adapter – you’ll need this for every computer you want to connect. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. I've just received my virgin broadband kit, with self set up. Try the automated service status number 0800 561 0061 to check for any faults in your area. Threatened "Do this within 12 hours. . However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Subscribe to RSS Feed; Mark Topic as New;. My wall - 5351271. There are two empty wall sockets but the cable doesn’t fit into either. It is a RJ11 connector on the TEL1 phone socket on the hub. We can certainly get a move of the equipment. 2. When I proceeded to set up my Hub 3 I quickly realised that. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. 132Mb average speed. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Subscribe to RSS Feed;. Click & Collect. The isolator has a terminator cap (marked below) fitted to the open end. The port of wall socket - 5152519. Thank you very much 🙂. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have only got one rectangular shaped white socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. When you place your order, we'll let you know. TV on the go. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. Some of the cables hanging out the wall were cut off after the house improvements. V6. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. The top “capped” one is marked FM & has been disused since cable went digital. It may just be a cable rather than an internal wall box. I’ve just received my quick start package. Everything you need is posted to you. Gaming Support. Manage Your Account. on 27-01-2023 17:22. There’s even no BT wall socket. can someone contact me about moving a TV point please. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. If you look into the back of your Hub, you'll see a port named. The pre-install team number is 0800 052 1734. on 14-09-2022 12:00. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsChatter and natter. Tudor. I just found a box in the closet which has a cable indicated as CABELCON 4. Very Insightful Person. Sign in . NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. 22-12-2022 19:19 - edited 22-12-2022 19:20. Virgin Media Community. You need a Virgin Media wall socket to connect to their broadband services. QuickStart, set up and connections. Wall Socket. If however the socket itself has been removed you will need assistance. The cables won’t attach to the wall socket which looks mangled. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I would love to help you get your service installed. Package arrive today and realized I don't have a VM wall socket to. Thanks for your reply. Is it possible that part of the cable from the previous user h. - 5250024 Re: No Wall Socket for Quickstart. Get the Hub ready by connecting the wires. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Cihank617. Even sitting in the room above the router, the WiFi was dreadful. TV. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Whichever is the most suitable. Hi Graham. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The existing cables will be screw-on (11 mm spanner or pliers required). Plug into the Virgin Media wall socket. Back a step. I am going to send you a private message. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Please help. Hi @bingoman000. No Virgin Media wall socket on 16-10-2022 22:48. I have been given other details for the account such as the account number/area code and. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Thank you for the tel no. Re: Wall socket. Been trying to call VM to book an engineer to vi. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Re: Wall socket. Entertain me; Broadband Deals. Subscribe to RSS Feed; Mark Topic as.