on 12-01-2023 10:45. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. VM BB TV Landline. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. i received an installation kit for my broadband but my property. Broadband. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. . Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Even sitting in the room above the router, the WiFi was dreadful. Don’t worry that it is not a threaded plug. 29-12-2022 20:58 - edited 29-12-2022 21:00. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. 14-08-2023 16:02 - edited 14-08-2023 16:05. Jan 14, 2022. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 132Mb average speed. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. SpeedVirgin don't use phone cables, they use coaxial cables similar to that used with TV antenna feeds. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Re: No virgin media wall socket. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Stay safe online. Tudor. Choose the best spot for your wifi hub. I have been given other details for the account such as the account number/area code and. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 0 Kudos Reply. Save £105. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Options. 3 minutes ago. The only wall boxes are old NTL boxes with TV and FM connections. 2 – Check the broadband cable is firmly connected. on 08-01-2023 20:46. However, I do not have any of the specified wall sockets available. Here are some check points to make sure your phones are in good working order. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. on 23-10-2022 13:36. sophiekerrs. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. We only have the Open reach Master socket 5C. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Account - Cable. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. The answer is yes. Virgin Media Community. . VM BB TV Landline. I recently applied and received the delivery for a virgin package of tv broadband. on 21-08-2023 20:36. Call the Pre-installation and delivery team on 0800 052 1734. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. on 27-10-2022 07:47. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Options. Account - Cable. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. if not a technician will install one. . 0 Kudos. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. All forum topics; Previous topic; Next topic; 2. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Legend Options. I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. Need a Virgin Media Wall Socket Go to solution. How do I book an engineer to come out - 5345632. Summary of Contents for Virgin Media Virgin TV V6. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. But I have no Virgin Media Wall socket in my house. I was told when purchasing the broadband package that fi. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Tudor. Push the white cable (from the old Hub) into the back of the new Hub. I've selected self installation and have realised I have no vm wall socket. Virgin Media Wall Socket. Thank you for your post and welcome to the community. AnthonyRaw1986. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 14-08-2023 16:02 - edited 14-08-2023 16:05. Manage Your Account. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VM. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Screw the mount into your wall. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If you can set up using a Self-Install pack, but choose to use an engineer for. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. My Virgin Wall socket not same as installation guide that one. Stay safe online. Stay safe online. Some properties do not have a wall socket, only a cable. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Tudor. I don't work for Virgin Media. Call the pre-installation and delivery team on 0800 052 1734. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. on 31-12-2021 10:47. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Could I get someone to come - 5400021. Sometimes there is no wall box, just a trailing cable. Yes, we will be able to fit another socket for you. Browse Virgin Media Virgin Media Community. You can also check for a loose cable as not all properties have a socket. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Called 0800 052 1734 as well as 0800 953 9500. We do not have virgin so are we able to cut the wires - 5195119. Absolutely not. S. No Coax Wall Socket Virgin. The new ones are just screws, the old style Telewest ones are like star shaped head. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Check service status. Well I can't seem to find anything like that and the closest thing I can find is a. Really basic information. I have signed up as a new user for Virgin Fibre. Customer since 1993. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. When you 'page' the handsets, all of the cordless handsets should ring. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 17-10-2022 15:06. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 weeks ago. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Push the white cable with the black label into the Hub. I don't have a virgin media wall socket and this is stressing me out. I don't work for Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 2. Follow these steps to install your virgin Media Broadband, TV and Phone service. Follow these simple installation steps for your Virgin Media home phone set up. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). i don’t have a virgin media wall socket. It has two outputs on the left of the wall box. Tudor. on 22-08-2022 08:33. Security matters. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. QuickStart, set up and connections. Very poor advice. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Other times you will find an unbranded connection point on the wall. You will only have been sent a QuickStart pack if the premises previously had VM. Hi, I am experiencing the same issue with my install kit. Re: No wall socket. to be phone lines. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. There is no way I can insert the isolator cable into the - 5223924. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. The first thing is to start making alternative arrangements for your internet connectivity. The wall box may be branded with the logos of an old cable TV company (not VM). Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. on 12-01-2023 21:04. 4. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No Virgin media wall socket on. I think there’s something missing to the Virgin Media wall socket in my flat. Hi, I am experiencing the same issue with my install kit. Business, Economics, and Finance. I will private message you now to confirm your details. Hi mariz2198, thanks for posting and welcome to our community. Just make sure you definately don't need it, or won't be needing it again. The house is a new build, there's no lead in the paint, no aquarium or anything like that. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Re: No virgin media wall socket. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I'm a Very Insightful Person, I'm here to share knowledge, I don't. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Estonia and the Netherlands have already switched. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. See full list on itblogpros. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. on 18-05-2022 19:55. 1 Mar 2016. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Don’t plug the power cable into a plug socket yet. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Tried looking but can't see a way to book an engineer for this? Thanks. Packages. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. VM BB TV Landline. I'm a Very Insightful Person, I'm here to share. Get the Hub ready by connecting the wires. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. VM BB TV Landline. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Stay safe online. Getting Connected with Virgin Media is easy when you have a wall socket. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. All forum topics; Previous topic; Next topic; 1 REPLY 1. Manage Your Account. Options. First picture is telephone socket which is now not used. Get the Hub ready by connecting the wires. Then push the connector VM have provided over the screw thread. We're pleased to hear you're thinking of rejoining us. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. If it’s damaged, it could. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I expect it is a male F plug on the cable, they don’t make female F plugs. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. There are no virgin sockets on the wall. However, I do not have any of the specified wall sockets available, and the round socket that is. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. It is really quite simple. We're here to help. My Virgin Media App. Options. It is likely you will be waiting a few days. See where this Helpful Answer was posted. . on 27-01-2023 17:22. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Back a step. Subscribe to RSS Feed;. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 3 weeks ago. I have signed up as a new user for Virgin Fibre. TV box - 15 mins. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Same thing happened, and on all the wall phone points. #12. 1 ACCEPTED SOLUTION. Problem solved? Click to mark as a Helpful Answer,. . There should be a wall mounted box somewhere inside that has an F socket on it. If you really need to take them off, just use a screwdriver to unscrew the screws. Phone line - 5 mins. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. My Virgin Media App. Bits and bytes. please - 5241140 We would like to show you a description here but the site won’t allow us. Various cable mediums are used in modern systems to transmit data. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If so make sure you go through the steps properly. 39K; jbrennand. Please help. Get the Hub ready by connecting the wires. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Tudor. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Finish tightening the screws with a screwdriver to secure the mount. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is no way I can insert the isolator cable into the - 5223924. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. B&Q are running low on these however. please - 5241140We would like to show you a description here but the site won’t allow us. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Connect the Hub’s power cable with the blue tab. Unfortunately I am struggling to work out where to plug the cable from the Hub. 1. Back a step. A master socket is the main socket for the phone line in your home, not an extension socket. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Source: current tech for VM :) P. We recently applied for a virgin package of tv, phone and broadband. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. QuickStart, set up and connections. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Switched On Families. I've also got an old NTL phone socket so. Options. Options. Which was great as that is in a better location than my master Socket was. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. “. The TV is a digital smart TV with Freeview inside. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I don't work for Virgin Media. When I proceeded to set up my Hub 3 I quickly realised that. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Explain what needs to be done and book an engineer visit. I’ve received my QuickStart package to find I do not have a compatible wall socket. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. 1 Kudo Share Reply. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Virgin Media; My Virgin Media; Shop;. At least spell your title correctly jeezus . Broadband and phone deals. From there it is going into the white distribution amplifier. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Tudor. Step 4. This is a little untidy for my likeing. We would like to show you a description here but the site won’t allow us. I would love to help you get your service installed. Manage Your Account. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 4 Kudos. Can someone please help me! Thank you, Tom. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. The Openreach sockets do not work for Virgin Media. Tudor. We have a virgin media wall socket with an - 4353656 - 2. Tudor. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. 0 Kudos Reply. The best thing to do if. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 0 Kudos. My Virgin wall socket just have phone line, didn’t get. I have taken a look on our side and can see you have spoken with the team regarding this. There are multiple different branded wall boxes inside our flat but none. Virgin will not remove them. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub.