The Openreach engineer asked if the router was fibre compatible (FTTC) and when I told him it was he said that was good as he'd already plugged the RJ11 cable from it into the wall socket. It’s about what you say and how you say it. If it is Optical fibre then it would not be affected. An engineer works at a Broadband cabinet by the side of the road. If I provide tea and hobnobs would they release the cable and re. 5% cent of new lines were installed in time in the last quarter of 2014. You can buy a simple form of this in most DIT outlets (B&Q, Wickes etc). 12 per metre to £1. Deep Secret 1. Until FTTP is built to more of the UK, this is our most widely available and popular broadband type powering both our Superfast Fibre broadband and GFast Fibre broadband products. Switching off the problem television fixed the issue for Aberhosan villagers, Openreach says The mystery of why an entire village lost its broadband every morning at 7am was solved when engineers. If you haven’t heard of Openreach you won’t be alone. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. uk PHME 86413 Provision of the Openreach equipment When Openreach install the equipment we will install the ONT wherever the incoming fibre cable is located. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Crypto Re: How do I report a fault to Openreach. Openreach: Developer Guide 8 Installation for houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. 2: Seeker. Openreach ( BT) has today published the next batch of 77 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. Push the cords into the hole in the wall. A non-split socket will have the sockets and screws in the middle. This includes managing the copper phone line network and rolling out cutting-edge full fibre broadband to 25 million homes and businesses across the country by December 2026 - that's one every 10. If you have found this solution helpful please tick this as the answer. #3. Message 3 of 10. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. Repair appointment: 07701407771. The most common examples are: Cast iron cabinet Steel cabinet Fibreglass cabinet All-in-one cabinet Single door cabinet (with replacement steel door) How to spot one of our. Damaged green cabinets or cabinets with open doors. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. The 5 Pilot Exchange Closures. Attaching something to a drop pole would have. The box of stuff turned up before turn on time so it could all be set up. 2 million in. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. I know that a "standard" proceedure will be. Reply. Openreach will normally plan and build FTTP in a way that ensures there will be enough lines to cater for expected demand, but there are sometimes cases where. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. As you can see there are 4 lights at the top of. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Its provisioned by Openreach so as others say you get a limited selection of ISPs. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). You need a router as well, and it will most likely have to be Sky's own router. Once that permission is granted, your address might be added to our plans. You sound like my wife, she got all uppity when Openreach put a box outside our house. We need to have a wayleave agreement in place to install or repair Openreach equipment on private land, or inside a property, where it provides service to people who aren’t the legal owner of the land or a property, such as an apartment building. 4). Full Fibre (Fibre to the Home): Check your wiring and set-up. 44 per metre. Blinking (any) Fibre home phone line is. Country. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. There would be a charge for this, possibly £130. If i reboot the pfSense box, sometimes there is a internet connection, sometimes there is no internet connection. I called sky who eventually said the would escalate to openreach but i have no timescale for a resolution or any way to track the fault. 000. Broadband fees for householders will be going up in line with inflation from April 2023. This explains why it was, and still is, known to many as 'BT Openreach'. @imogen31. We might be held up over permission from a private landowner, for example. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. Openreach modem dsl light off. THIS ITEM is normally wall mounted below a grey cover number 101A (Amazon item: B096L1K811) and above a grey bend connector 4 (Amazon item: B0BLCC1R42). Outdated content. Turn your broadband equipment off and then on again. This BT box is on first floor. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Check all the cables are connected properly and haven’t come loose. The colour scheme should be marked on the connector so it may. If someone has helped give them Like. Currently I connect the Enternet port from the white BT Openreach device, to the WAN port of the USG model 3P and then have configured a PPPoE username and password in the WAN network in my. Fuming wall owner Ervin Xhafa, 35, was disgusted with the 4ft. Highlinder Answer. . First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). Fit the Duct 54/56 Swept Tee. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. Openreach won't need to do anything except keep the copper line service working between the customer home and. The suggestion by @Attie and @grawity of using a coupler and an SC/APC cable proved to be successful. I was just thankful for the brilliant broadband. I have found out my local BT/Openreach telephone exchange is due to close sometime before the end of this year! This means my “Fibre To The Cabinet” internet connection and telephone land-line will no longer be available. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. My electric meter is broken, I have been receiving free electric for the last 10 months. If any have not been pushed home fully, this will hopefully cure the problem. Openreach New Site Builder's Info Pack - Free download as PDF File (. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. These lids cover boxes which generally contain small customer connections. In the past, we’ve talked quite a lot about. Let's fix the world, one device at a time. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. Highlinder Answer. Front of house. Now future firmware updates are also due to end. The rules do differ depending on whether your property is served by the pole in question. Virgin Media. Openreach equipment on my house. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. You could also get a third party modem e. View. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. gt94sss2 said: A wayleave is not always necessary as your link to the Openreach page shows. co. But fret not, because we are here to lend a helping hand. The first engineer said he had to wait until the weekend to get access to a box in the road. The BT junction box is just outside our gate, so very convenient for us and BT. First, you need to determine where the Openreach master socket needs to be installed. It’s the 6. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. There is no law regarding your master. 4). Pros: No pros, Broadband, Day r a joke. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. 2 070131 Capping 25 072180 Bracket cable bearer No. Thanks. Consumers wanting to know whether or not they are covered by and can receive a superfast broadband connection using BTOpenreach’s ‘up to’ 80Mbps Fibre-to-the-Cabinet technology will, from today, now be given a more useful result after the national UK telecoms operator updates their availability test to include Street Cabinet status. Engineers from Openreach managed to cut our telephone line while they were working on our road. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. Then he forgot to come back. 5 - White with blue stripe. My Landline worked fine but my new Superfast from sky hadn't worked since my activation (Moving from Sky-Essential). 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. @Mark20 You will need to contact Sky to report this external fault. To report an issue to BT Openreach, call 0800 023 2023 (option 1). Depending upon which version of the ONT you have, is the LOS/Alarm LED lit?The openreach modem has no internet connection since yesterday. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. gin123 Posts: 4 Newbie. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Reply. Openreach FTTP doesn’t come from or use ‘cabinets’ , as already stated , your service is ‘pre built to the curtilage, soft’. If you wish, a member of our security team will then be in contact with you. Last modified on Thu 5 Nov 2020 06. These lids cover boxes which generally contain small customer connections. , You have placed a new cable across my property to close to the houseThis white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. Try new cable if needed. Unscrew the panel and pull from the wall. Yes it is a monthly bill with everything on it, I just want to know if I can change the in-house cable as it's old. On top of that Openreach ’s modems come shipped in a. Missed appointments. Gently pull the wires so that you can remove the old jack. Make sure you give it enough time to power up before you try to connect to it again. Coronavirus: Delivery, installation and repair information >. Openreach declares that 93. Connect the Duct 56 to the property and terminate with a 90° preformed Duct Bend 56 on the outside of the property wall. neil. 26th January, 2023. In a statement, James Lilley, Openreach director of Managed Customer Migrations, described the new stop-sell orders as “a really big. When I upgraded to Plusnet Fibre a BT engineer attended and fitted an Openreach box which connected to my telephone socket via a RJ11 cable and an ethernet cable from the LAN1 socket on the Openreach box to my Netgear N600 router. 6 box using PPOE. This is where your router will connect. This includes managing the copper phone line network and rolling out cutting-edge full fibre. When I went on the trial in my old house, they only had white, which looked ugly. 77. Please wait for your modem to connect. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Amount of compensation. g. The sensible solution is always somewhere in the middle. I'm not sure I changed any FTTP soft-switch in the hub manager, I did a factory reset though - I'll investigate. 4 seconds. Or just try the Hub Two and only spend your money after you have seen how well it performs. New service: 07701407770. Openreach offers 10G backhaul services. 3 070210 Covers 101A 071987 Bracket cable bearer No. However you do not need to be a BT customer to be using its network of cables. Damaged green cabinets or cabinets with open doors. , You have placed a new cable across my property to close to the house This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. Off the shelf "routers" are really a modem, router, switch, and access point all rolled into one box. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Find out more. The roads and footpaths are private property until adopted by the local authority, until then no one has the ‘right’ to put any services in the footpath, it can take a couple of years after the development is finished. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. His test showed that the internet signal is coming in the house so it must have. Wait until light turns solid green. We might be held up over permission from a private landowner, for example. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. Openreach has 536 reviews (average rating 1. Use the pictures below to work out which one you have, then follow the instructions. Openreach has collected 90 reviews with an average score of 1. However much you spend on WiFi6 routers and/or Mesh systems you will never get real world performance better than cheap Ethernet cabling. Restart your Openreach modem to fix connection problems. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. There is a power adaptor that plugs into the mains and the other end plugs into the FTTP box, this powers it all up. The company confirmed the reinstatement of a dividend to shareholders. Openreach modem ports. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. Designed by westhill. 5mm diameter core. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. pdf), Text File (. com Password BTThe BT Openreach master socket 5c is an essential piece of equipment for engineers maintain telecommunications equipment. We aren't due to move in till August but trying to find broadband options. This has caused disruption to services. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. The two systems are entirely independent. Everything up to and including the Master socket belong to BT. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. Press the Power button on the back until all the lights go off and wait for 5 minutes. Following pressure from MPs. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Sometimes the wiring has been installed by the builder or electrician, with no thought to the end users requirements. The change will see them adopt a more flexible and risk-based approach to handling pole capacity. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. 0 LikesIt is currently connected to a BT Openreach device with a BT Broadband Fiber 2 package. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. 19 EST. 25 Aug 2013. Most telecommunications cable has a 0. The Solution. Meanwhile the Openreach engineer has done the indoor part of the installation (apart from re-purposing the Hub of course) and terminated the fibre in the outside box ready for the incoming cable. Can I remove Openreach box? Table of Contents Can I remove BT cable? Can I move my BT master socket myself? How do I remove an unused socket? How do you remove a. Sponsored Links. 00 EST. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. Locals and visitors in Milldale currently. Hey LegalAdviceUK,. Locations of the boxes include Wyke Regis, Weymouth Town Centre. After a long pilot, Openreach has today revealed that the commercial launch of their Single Order Transitional Access Product (SOTAP) for UK ISPs will take place on 1st December 2023. I recently hand a BT Open reach engineer visit my house because of a broadband fault. 0 LikesWhen Openreach binned off FFC’s they brought out the new Inside/Out EZ Bend Cable with the Factory Fitted SD Connector, again this could be stripped back to a Micron Core Layer for the Internal Part and the Outer Sheathing left on for the outside. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. Some of the already occupied houses have openreach boxes fitted. Dust is bad. 2. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. Message 6 of 10. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. Draytek or Netgear, they'll all have been tested by Openreach to work correctly with their network. . Openreach has generated a furious response from alternative UK broadband networks (AltNets) after they introduced a new fee on certain FTTP linked connections, which broadband ISPs have described as being “punitive” and a “blatant attempt by [the operator] to regain a monopoly” that is likely to “slow the rollout of full fibre. BT socket. We'll kudo your comment to let you know we're acting on it. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. This. (newbie) Sat 04-Jul-20 18:32:39. Sent to Boston Borough Council less than a minute later Concrete cover to BT Openreach box is missing/broken. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Shrewsbury BID and Openreach have joined forces to commission artwork on a dozen of the boxes, all on the theme of. UK telecoms regulator Ofcom has given the go-ahead to Openreach’s Equinox 2 discount pricing scheme, despite earlier criticism from smaller network operators that it allows the dominant player to undercut them. @Angela+Moores if you bought your broadband through Sky give them a call as they should have a report from the Openreach engineer. When the Tel and Pon lights have stopped flashing and are solid green, then your reset has been successful. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Off (all) Ethernet cable to Hub is not inserted or broken. route overhead cable underground. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. Spine duct access was originally £1. The connection is intermittent. Kenton Road, Greater London. Router address - 192. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Posted by a Superuser, not a Sky employee. 8. Separate provider — community fibre — installed 1 year ago and comes into our home at the front of the house. Brian. These lids cover boxes which generally contain small customer connections. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. Openreach’s Local FTTP Build Notifications (Emails) 07/03/2023 – We’ve added your area (and specific address) to our build plans and are on course to deliver by Mar/2023. If you have found. Please note: If the engineer needs to run your cable from a telephone pole,. It's the council's land, if the council say it's ok, it's ok. • Fit RJ45 modular boxes. B. Wed 24 May 2023 // 11:45 UTC. If you can, gather as much information as possible including any vehicle registration numbers. Results render the broadband box near. on 17-05-2020 07:50 PM. Connection from box to house has been lifted and shifted - no improvement. The situation described above is what recently. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23 28x50cm Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. I will no longer be able to use the internet for home shopping. 34. Then a cable from the FTTP box goes into the WAN connector on the back of the router. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. Having trouble with broadband or phone in your new-build home? Here are some things you can try. If. This would mean moving the entry point about 2 - 2. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. Property is significant distance from telegraph pole in the street. More than 650 service providers using the Openreach network. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. “In theory, Openreach. 23-12-2018 1:46 PM. Instructions. Ultimately, the company plans to build full. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more. The telephony component with FTTC is copper all the way back to the exchange. bobblet35 • 15 hr. No, you are not allowed to change the external cable. Posted by a Superuser, not a Sky employee. * All child exchanges served from the same parent, Whiteabbey exchange. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. This is an example of an ONT:Use a screwdriver to carefully remove the old phone jack from the wall, gently revealing the home's phone wiring. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Alternatively, the Openreach cables may terminate on one of their network termination and test points in those areas. Openreach is failing to connect me. View. 28. If you can, gather as much information as possible including any vehicle registration numbers. Connecting internet for the first time. If you’ve got one of these, try these checks. BT Openreach. Depending on your property, the cable will either run from underground or from a telegraph pole. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. Where you self-install the ONT, you will have control over when the equipment is installed. Model MT992. If you’re a highways authority and you see faulty. Live in a rural area 0. No problem inside the house. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Obviously they’ve sacrificed a few little things. Mar 30, 2023. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. Updated: 04:30 EST, 13 August 2014. CBTs on the fascia of a building are one thing in high streets where they sit above commercial signage and don't affect the overall look of the structure. Its the fact that I have had to repeatedly take time out of my day to indirectly chase Openreach or wait for an engineer to fix the problem or and so far they have. Report post. Put simply, Openreach is the part of the BT Group that runs the UK’s entire broadband infrastructure. How you can help. I’ve ordered Vodafone Superfast 2 broadband and will receive the WiFi hub tomorrow. RM 2MGY6RN – Egham, UK. However, there is this ugly White wire that sticks out of the bottom of the box and literally goes nowhere. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Post 3 of 20 1,099 Views. It’s important to resolve those issues, but website optimization is about more than that. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). •. An Openreach modem is a white box that allows customers with a Hub 3 or Hub 4 to get access to superfast fibre speeds. 07-09-2022 3:00 PM. 0 LikesIn response to des09. If someone answers your question correctly please let other. 'Fibre to the Home' means we'll install fibre cables all the way to your home. 1STec Virgin Media Junction. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. Vodafone joined the Ofcom automatic broadband compensation scheme in June, so you may wish to remind them they are owing you £8. fast and phone sockets like the one below which the Openreach modem will plug in to. We'll drill through your wall from the outside of your property so we can connect the Full Fibre boxes and cables. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. 1. Solved: Hi, There is a BT manhole/footway cover in front of our home. Openreach has 536 reviews (average rating 1. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. How to report a problem. Thankfully uno has published the most recent list of approved devices. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Re: Openreach box looks fine but no Internet. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. . 11 April at 4:13PM There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. ”. Optical: This hosts the fibre optic cable that comes from the exchange to your house. After all, YOU may not need it, but from their perspective, the following property owner may require it. 34. Pre-existing copper cabling here to local houses is connected via telegraph poles at the back of the houses. The phone stopped working, and. Re: New Fibre cable broken - no repair in three weeks. Your experience can help others make better choices. If I manually remove and insert the WAN ethernet cable, the internet connection returns. 17-08-2020 12:21 PM. BT cover missing/broken. How it all works. 0 LikesDec 27, 2022. The thing is, this WAS the master box. Openreach ONT enclosures. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. Openreach ONT is communicating with the BT Exchange. Router keeps on losing sync. BT confirmed they have activated the. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. Perhaps they want to replace the. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. Reply. Re: Replace grey box outside property. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. 46 Comments. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services.