HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. We have tried plugging it into the only box we found it would fit but no luck. Manage Your Account. Some of the cables hanging out the wall were cut off after the house improvements. Wish this was made clearer when. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. 19 minutes ago. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Get the Hub ready by connecting the wires. on 14-09-2022 12:00. A couple of past examples are in the images below. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. The phone has been plugged into a wall socket and was working fine for years. TEL1 on the hub should take on your. There is no fibre socket in this house. Virgin Media Wall Socket. 03. Hello Virgin Media, we moved into a new house. Now none of my internal phone sockets. Ashleigh_C. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . 84K; Tudor. Kit arrived today…no wall box so unable to install. The top “capped” one is marked FM & has been disused since cable went digital. Whichever is the most suitable. 0 Kudos. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. TV & FM Radio Sockets. socket. Cihank617. The new cables from your Quick Start kit will be push fit. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. But I have actually managed to get through to the technical team over chat. The phone number doesn't connect you. on 30-12-2022 13:33. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. We all know and love the internet and TV services that can enter our homes through entry points. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I was happy and my kids were waiting for internet but unfortunately no wall socket. SHARE. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No VM wall socket; Options. Hi, Same problem here. Options. Account - Mobile. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. on 12-01-2023 21:04. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Called 0800 052 1734 as well as 0800 953 9500. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I've got the same problem as above. The cable could be hidden within, or behind, furniture. Try the automated service status number 0800 561 0061 to check for any faults in your area. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. 2. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @adelphiaUK wrote:. Hi there @vmcusto1, welcome to our forum and thanks for your post. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Virgin Mobile. 194. Manage Your Account. Preparing for Landline changeover to fibre. Tudor. Just a open reach socket. These enter my house via an air brick/vent very close to. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. If you’re using a splitter, make sure that’s firmly connected too. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . @robbo321 wrote:. Security matters. An Ethernet cable – The. 283; 37; 57; stabilo00. QuickStart, set up and connections. You should see a cable going through the wall and if you trace this inside, you should get the cable. on 14-09-2022 12:00. Can I use one of three splitter cables? The middle one is labelled Virgin media. He was going door to door. 0 Kudos. I have also checked outside and there is no box either on my property or on my boundary wall. . Call the Pre-installation and delivery team on 0800 052 1734. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Placed an order and the lady said we were eligible for quick start self installation. My previous sky microfilter attached here. It is likely you will be waiting a few days. 4 weeks ago. Once connected it directly to a hub, a little bit loose, but then interne. 3 minutes ago. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. I'm currently renovating my living room, including the electrics. Get the Hub ready by connecting the wires. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. No virgin media wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Stay safe online. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. New Euro outlet. Hub 5,. The top “capped” one is marked FM & has been disused since cable went digital. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Or if the other end of the white cable is in a more useful. You need to go outside and locate the brown or grey omnibox on the wall. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. My VM Router is is my office adjacent to hall. We have the quickstart pack but sadly cannot get broadband set up and working. The wall socket I have within my home does not appear to be working. But the metal isolator box looks like it might be the wrong way around. Account - Mobile. -a. The cable fits in the socket shown in the image attached. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. So I’ve tried inserting it to the socket below it instead but it’s not working. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Account - Mobile. wall socket. I think there’s something missing to the Virgin Media wall socket in my flat. Plug the cables into the Hub. VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). • Check the connection is tightly connected, it will make a 'click' noise. Joining in Options. There must have been a previous installation or you would not have been offered a self install. Get more from your Virgin Media setup. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Chatter and natter. The thing is that there is no socket in the wall. I have received my quick start-up kit. It probably goes into another room in the house. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. 13. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Stream from Virgin Media. No wall socket to connect. Reply. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. 01-02-2023 10:59 - edited 01-02-2023 11:00. Plug the cables into the hub. Switched. 3 Kudos Reply. Tudor. Can anyone please help me. The only one I have is like this which does not fit a round plug. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. We have tried plugging it into the only box we found it would fit but no luck. Re: No Wall Socket for Quickstart. The other is marked TV, & this is used for TV & Broadband. Explain what needs to be done and book an engineer visit. INT. I’m annoyed because I actually had a virgin sales person in my house. The isolator has a terminator cap (marked below) fitted to the open end. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). There is one Ethernet connection point and socket with a circle on the wall. Manage Your Account. Could a VM engineer be boo. That is the correct fitting, it should push on unless its too loose inside the large housing. Joining in. Hi there @harpreetsingh21. Manage Your Account. . But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Browse. Can anyone help or know how long it takes to g. Connect the cable adaptor to the black. Just joined. I’m having the exact same problem. by harpreetsingh21 •. Account - Mobile. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Will an engineer h. . I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. just moved in, can see the brown cable coming in from outside but there's no VM. No wall socket to connect. Any advise? Sometimes there is no wall box, just a trailing cable. Except from that I can only. 4 weeks ago. The wall box may be branded with the logos of an old cable TV company (not VM). No wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Sometimes there is no wall box, just a trailing cable. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. At least 30Mbps download speeds in every room or £100 one-off credit. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. self install. Entertain me; Broadband Deals. Socket should be on the underside. Connect the Hub’s power cable with the blue tab. Image below of the Virgin Media PSU Plug that connects to the coax. Next, connect the power cable. Hi, I just moved to a new house and got my virgin media kit today. The wall box may be branded with the logos of an old cable TV company (not VM). Push fit the VM-supplied lead onto the socket. 12-10-2022 18:51 - edited 12-10-2022 18:59. Speedon 22-10-2022 20:58. Tags (1) Tags: wall socket. If you do have a socket you can post a photo here. . However, I do not have any of the specified wall sockets available. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Two virgin media wall sockets, only one required in QuickStart,. Phone. Mark as New; Bookmark this message; Subscribe to. . You can also check for a loose cable as not all properties have a socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. We have a virgin media wall socket with an ethernet port in the wall but no round cable. So the technician will install a coaxial outlet where you want the modem. Is it necessary to plug the cable to socket for having wifi, if so what can I. Options. Plug into the Virgin Media wall socket. braunlac. Hello Virgin Media, we moved into a new house. I can't find an internal wall socket. If your not a virgin media customer then nothing. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. on 07-09-2022 19:28. All the wall sockets I can see are for BT. Installation: Wall socket issue. The package was delivered but there is no wall socket for me to plug into. Can anyone advise? ThanksOptions. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. to your Virgin Media socket. The box does however have a hole in the bottom, through which i could see some. on 01-02-2023 14:26. I don't work for Virgin Media. on a domestic hub you look at the values thus. I just found a box in the closet which has a cable indicated as CABELCON 4. on 06-03-2023 09:36. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Hi mariz2198, thanks for posting and welcome to our community. Re: No Wall Socket for Quickstart. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . You have at least tested the ringing capacitor issue in the diagnostic process. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. The cable in the second picture is the one you need to connect too. A non-split socket will have the sockets and screws in the middle. . It also protects the network from 240 volts being fed to it by faulty TVs in your home. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. 😁 I tried Virgin Customer Services with this but they werent able to answer. Is there a way to connect the VM router without a wall socket please ? - 50362733 weeks ago. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. log into hub3 - 192. . It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Hi there. I'm a Very Insightful Person, I'm here to. Tried to connect it but unfortunately there is no wall socket at all in property. I have also checked outside and there is no box either on my property or on my boundary wall. 30-01-2023 13:36 - edited 30-01-2023 13:51. Also available from the likes of Screwfix, Homebase, Toolstation etc. Browse Virgin Media Virgin Media Community. Reduces the number of required wall sockets. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Could I get someone to come - 5400021. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Let us know if there's any further issues. Options. Tried the virtual assistant but it didn’t prove helpful. Indeed, I just took further photos which may help illustrating. We would like to show you a description here but the site won’t allow us. Sadly as usual for a communication company it's ni on. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. There is one Ethernet connection point and socket with a circle on the wall. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. on 03-08-2020 18:05. and view the images for a range of different wall box options. Learn more. Follow these simple installation steps for your Virgin Media home phone set up. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. No outside box - cable through the wall to inside box - very old 20 years ago. Perfect for when you can’t all decide on what to watch. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Don’t plug the power cable into a plug socket yet. Account - Cable. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. . If you require an alternative format bill, such as braille or audio, you will not be charged. I don't have a virgin media wall socket and this is stressing me out. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hi team . Stream from Virgin Media. Tuning in Options. Home Phone. . No wall socket. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Options. Dave. Getting Connected with Virgin Media is easy when you have a wall socket. Account - Cable. You can also add WiFi Max to our. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. The box does however have a hole in the bottom, through which i could see some. screw the master socket back to the wall. Sometimes there is no wall box, just a trailing cable. I'm at the stage where I need to plug the -. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Thank you for the tel no. I have only got one rectangular shaped white socket. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. However the wall socket doesn’t have the correct connection for the cable with the hub. I was sent the pack as Virgin said my - 5440115. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. . Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I highly doubt my landlord will allow a virgin coax. i opted for the self install, however on inspection we - 5180915. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Screwless Faceplate. Account - Mobile. Being connected to the internet is one of the most important modern essentials in 20. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. 168. Need wall socket. tried using website to report fault but cannot report it's not working. D01 C9W8. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. No Wall Socket. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Once you have the adapter, you can use it to plug your phone into your hub. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Forum TeamThe box and cables may have been removed by the previous occupiers. Connect the cable adaptor to the black banded end of the 3m isolator cable. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Virgin Fibre Areas only. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. Account - Cable. Please help. on 29-01-2022 10:55. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. We would like to show you a description here but the site won’t allow us.