No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Wall socket. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We can certainly get an engineer visit booked for you to come and install things. The socket you need will be marked with the Virgin Media logo. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Hi, Same problem here. Re: No wall socket. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. Re: Moving virgin media wall socket. Stream from Virgin Media. . on 23-10-2022 13:36. Wish this was made clearer when. The metal box in photo 3 looks like a likely contender. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The cables from the external box lead to a Bt open reach socket and a blank socket. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. We would like to show you a description here but the site won’t allow us. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. Is the socket broken? I can't see another photo like this one from searching. I am going to send you a private message. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. I cannot find a Virgin wall socket within my flat. Or wait here a day or two for a VM Mod to pick this up. 2. AnthonyRaw1986. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. No virgin media wall socket. I don't have a virgin media wall socket and this is stressing me out. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You have at least tested the ringing capacitor issue in the diagnostic process. The other is marked TV, & this is used for TV & Broadband. The port of wall socket - 5152519. 24 Inc Vat. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The first thing is to start making alternative arrangements for your internet connectivity. The connector with the yellow label looks like your VM connection, the other two look like satellite. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Kenneth. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. If no. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. You might like to try giving full details here first to get some advice. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 05-04-2023 09:20. That is a Virgin telephone socket. Volt. Same thing happened, and on all the wall phone points. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. I don't longer work there. #2. Cable broadband connects your home to a fibre cabinet in your area. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Virgin Media; My Virgin Media. Can anyone help please? Need broadband asap!Mobile Your Account. There should be a screw F socket on the bottom where the cable is now just pushed onto. 3. It has two outputs on the left of the wall box. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. The previous tenant had virgin - 4955543Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I have tried to contact vm but I don’t have a landline number so they w. Re: No virgin media wall socket. Options. We're here to help. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. The metal box in photo 3 looks like a likely contender. AnthonyRaw1986. Back a step. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. 168. VM will usually only supply a Quickstart to a property that had VM previously. The wall box may be branded with the logos of an old cable TV company (not VM). So yes, following many takeovers, this is now your Virgin Media connection. but I believe if the system has allowed self install VM has been installed in the past . It seems that I need an electrian to install a wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. No, the ethernet cable is for a wired device if you have one. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Damaged Wall socket. It has two outputs on the left of the wall box. Learn more. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Now to my Issue: I opted for the self-installation ki. Options. A network adapter – you’ll need this for every computer you want to connect. QuickStart, set up and connections. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. The internal box should be oblong, square one are for phone. Broadband. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Call the pre-installation and delivery team on 0800 052 1734 explain. The top “capped” one is marked FM & has been disused since cable went digital. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tuning in. There must have been a previous installation or you would not have been offered a self install. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Dave. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Just joined. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. look forward to at least 5 weeks before you are connected . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Home Phone. Tudor. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. Thank you. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 4 weeks ago. - 5250024Re: No Wall Socket for Quickstart. Broadband. many thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. New to the UK and just moved into our first home here. If possible, I would like to get rid of this rather ugly white. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. All the wall sockets I can see are for BT. on 23-12-2022 10:31. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). . Virgin supplies Broadband using DOCSIS technology. The Openreach sockets do not work for Virgin Media. . Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. V6. Browse. Some of the cables hanging out the wall were cut off after the house improvements. 1 ACCEPTED SOLUTION. The wall socket is - 5109379. This is usually a plastic wall box that. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. . Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. We appreciate you reaching out to us on here. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Well I can't seem to find anything like that and the closest thing I can find is a. Go to solution. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. Security matters. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have a virgin media wall socket with an - 4353656 - 2. Some properties do not have a wall socket, only a cable. 1. Options. There may be a coax cable lurking behind those two blanking plates. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Subscribe to RSS Feed; Mark Topic as New; Mark. We have a virgin media wall. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Damaged Wall socket. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Being connected to the internet is one of the most important modern essentials in 20. Entertain me; Broadband Deals. Virgin media wall socket for broadband is not what js shown on the installation guide. . No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Broadband wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. You dont need a new router just for the test the Computer will connect directly. 19 minutes ago. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Wall Socket. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. Networking and WiFi. Re: My house wall socket that cannot fit to VM hub. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Options. The wall box may be branded with the logos of an old cable TV company (not VM). In response to Llfamily. It feels like I need to just obtain a connector to enable the two to fit. Connect the Hub’s power cable with the blue tab. 0 Kudos. Aug 8, 2019. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Explain what needs to be done and book an engineer visit. Everything is converted to specialised triple screened coaxial cable. So I’ve tried inserting it to the socket below it instead but it’s not working. Subscribe to RSS Feed;. No vm wall socket. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. All the wall sockets I can see are for BT. Internet. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Subscribe to RSS Feed; Mark Topic as New;. Don’t plug the power cable into a plug socket yet. Re: Wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Preparing for Landline changeover to fibre. 3 weeks ago. Cable broadband connects your home to a fibre cabinet in your area. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Thanks for your reply. Can you help? Many Thanks. Subscribe to RSS Feed; Mark Topic as New;. 3. Go back to normal router mode as soon as the test is done. Call the Pre-installation and delivery team on 0800 052 1734. No wall socket to connect. Apply a gentle force to begin with, turning anti-clockwise. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Next, connect the power cable. Discounts, coupons and cashback: 2019 =. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. I’ve just received my quick start package. Up to speed. Ordered VM broadband and was recommended by the website to select the self quick install option. 100. Been trying to call VM to book an engineer to vi. No wall socket found! on 25-11-2022 12:10. If there’s already a cable plugged into your Virgin. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. Phone. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. Hello VLNeedham. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Mobile. on 15-04-2023 16:54. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 68K; 134; 249; Matthew_ML. • Plug the power supply into a mains socket. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. on 03-08-2020 18:05. You can also check for a loose cable as not all properties have a socket. VM BB TV Landline. 4 weeks ago. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. £8p/m extra or included with Gig1 or Volt. 1. The isolator has a terminator cap (marked below) fitted to the open end. Turn on and start the hub. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. I'm a Very Insightful Person, I'm here to share knowledge. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Threatened "Do this within 12 hours. (I did this video to help/guide new engineer as I did not find any for my self when I started. And on the back of the box. ThanksThe box and cables may have been removed by the previous occupiers. These enter my house via an air brick/vent very close to. Next, connect the power cable with the blue tab. If you had any further enthusiasm. Only there is ethernet port which is also not completely fitting. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Plug into the Virgin Media wall socket. Account - Cable. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. I'm currently renovating my living room, including the electrics. Received the kit and was excited to set up until I realised you need an ethernet wall socket. But I have no Virgin Media Wall socket in my house. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Plug into the Hub. on 12-01-2023 10:45. Gareth_L. Trouble shooter. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. That is the correct fitting, it should push on unless its too loose inside the large housing. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. We have the quickstart pack but sadly cannot get broadband set up and working. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. • Using your TV remote push the Input, AV or Source button. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Re: No Virgin media wall socket. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. QuickStart, set up and connections. Hi there. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. It allows your computer to send information along your network. I have signed up as a new user for Virgin Fibre. Failing this. The Openreach sockets do not work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I'm very sorry for any issues you've had in speaking with the team. both appear. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. If you don't have the cabling then call the pre-installs team on 0800 052 1734. For into also image of the. V6. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. Tried looking but can't see a way to book an engineer for this? Thanks. Next, connect the power cable with the blue tab. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Take a look outside where the incoming cable is. • Connect the power supply to the back of the new box, then switch on at the wall. Virgin Media Wall Socket. on 17-12-2022 10:39. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. 6. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Hi there @vmcusto1, welcome to our forum and thanks for your post. But the metal isolator box looks like it might be the wrong way around. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. Get virgin engineer to move the wall socket. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I was never asked if I had a wall box. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Turn on and start the hub. Options. Does your wall socket look different? Your wall socket may have a plug attached to it. log into hub3 - 192. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Speed. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Subscribe to RSS Feed;. 2. New to the UK and just moved into our first home here. I've looked for an external box but cannot. I've just received my virgin broadband kit, with self set up. You should see a cable going through the wall and if you trace this inside, you should get the cable. Could a VM engineer be boo. on 27-10-2022 09:24. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. com. 132Mb average speed. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 07-09-2022 19:28. The cables won’t attach to the wall socket which looks mangled. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Sign in . Post a photo of the "wrong" socket please. on 18-05-2022 19:55. Discover how Virgin Media services are installed. on 23-10-2022 13:36. However, I do not have any of the specified wall sockets available. I have also checked outside and there is no box either on my property or on my boundary wall. Get the Hub ready by connecting the wires. @Briannahsarah wrote: Here is a photo. Some of the cables hanging out the wall were cut off after the house improvements. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Virgin Media Wall Socket. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost.