But I. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My Virgin Media Hub 3 just came in but realised need a socket wall installed. If you look into the back of your Hub, you'll see a port named. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Account - Mobile. Manage Your Account. Router Plugin Port. Don’t have a virgin media wall socket; Options. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. QuickStart, set up and connections. Business, Economics, and Finance. First picture is telephone socket which is now not used. Manage Your Account. VM BB TV Landline. Other times you will find an unbranded connection point on the wall. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. Stay safe online. These are designed to push over the screw thread on the socket. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. . FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Hello sophieboulter1. Make sure that all of the cables are plugged in securely and that there are no loose connections. VM BB TV Landline. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. Tudor. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. on 12-01-2023 10:45. Hi, I am experiencing the same issue with my install kit. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. The box does however have a hole in. Problem solved? Click to mark as a Helpful Answer,. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. on 23-12-2022 10:31. 3K; 6. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The box and cables may have been removed by the previous occupiers. We're here to help. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I'm currently renovating my living room, including the electrics. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). . We have tried plugging it into the only box we found it would fit but no luck. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. However, I do not have any of the specified wall sockets available. QuickStart, set up and connections. There are multiple different branded wall boxes inside our flat but none. Hi, I have the same issue. I recently got Virgin broadband installed. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Don’t plug the power cable into a plug socket yet. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. I was told when purchasing the broadband package that fi. Plug into the wall socket. Superstar. Plug into the Virgin Media wall socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Hello, I'm trying to set up my Virgin Media broadband. Thankssocket you need will be marked with the Virgin Media logo. Only an aerial cable (pictured below) connected to a box outside my flat. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. . This is designed to push over the existing screw connector the outlet has. Surly there has been a connection previously otherwise we wouldn't have bee. Reply. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I’ve just received my quick start package. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Go to solution. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm. We would like to show you a description here but the site won’t allow us. It should be free of charge. Being connected to the internet is one of the most important modern essentials in 20. Hi @bingoman000. I was trying to book an engineer but I didn’t get anywhere. 0 Kudos. Tudor. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. First picture is telephone socket which is now not used. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. on 17-12-2022 10:39. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Even sitting in the room above the router, the WiFi was dreadful. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Summary of Contents for Virgin Media Virgin TV V6. The UK isn’t the first country to make this move. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. Switched On Families. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. com. " The hub is upstairs as previously said. New Install Assistance. My Virgin Media App. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Options. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Got my virgin media self install kit but I don't have a virgin socket. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have taken a look on our side and it looks as though you have spoken with the team regarding this. We can certainly get a move of the equipment. Explain what needs to be done and book an engineer visit. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. From there it is going into the white distribution amplifier. 33. Sometimes you'll just have a wire coming in rather than a wall socket. Next, connect the power cable. Tudor. Just push to fit Firmly push the end of the cables into the sockets. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Solved: Previously, I had BT connection so I need a wall socket. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Broadband wall socket. Thanks . I have taken a look on our side and I can see you have an engineer. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. 63K; 3. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. The cable could be hidden within, or behind, furniture. Security matters. Broadband and phone deals. I could connect it in my house self install. Well I can't seem to find anything like that and the closest thing I can find is a. You can also check for a loose cable as not all properties have a socket. kkd1. Really basic information. Get the Hub ready by connecting the wires. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. a week ago. Also available from the likes of Screwfix, Homebase, Toolstation etc. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Please help. If you really need to take them off, just use a screwdriver to unscrew the screws. There is no way I can insert the isolator cable into the - 5223924. 1 Mar 2016. This promotion means you won’t pay the usual setup fee of £35. If no luck, call. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. 1 ACCEPTED SOLUTION. My Virgin Media App. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. The cables from the external box lead to a Bt open reach socket and a blank socket. please - 5241140We would like to show you a description here but the site won’t allow us. You'll have to cut the cable and seal the hole up. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Don’t plug the power cable into a plug socket yet. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. But I have no Virgin Media Wall socket in my house. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. I have signed up as a new user for Virgin Fibre. Yes. I need an engineer. Like the TV cable we have too. My Virgin wall socket just have phone line, didn’t get. Vonage 2nd line. SpeedVirgin don't use phone cables, they use coaxial cables similar to that used with TV antenna feeds. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. It should be free of charge. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. Learn more. The first wall socket is in the lounge and that's where the Virgin Media hub is too. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you really need to take them off, just use a screwdriver to unscrew the screws. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Browse. Socket should be on the underside. Options. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 4. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. See full list on itblogpros. Please see photos. We would like to show you a description here but the site won’t allow us. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Look for a box on the outside of your home and see if you can trace where the coax goes. I wanted. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. ^Martin. Thank you for your post and welcome to the community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Media have used the Openreach socket to provide telephone services. If however the socket itself has been removed you will need assistance. Account - Cable. on 21-08-2023 20:36. Trouble shooter. Virgin Media M125 Fibre Broadband. One of them was Telewest. The yellow labelled parts have HDMI cable been supplied in the box. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. You can possibly do this in two ways. 24-03-2021 05:06 PM. It should work ok. Unscrew the white cable with the black collar. ” I did not get a silver terminator cap in my packaging to send back. Very poor advice. on 08-01-2023 20:46. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. When you place your order, we'll let you know. Options. How long will the QuickStart installation take me? WiFi Hub - 30 mins. firmly into place. Once you have the adapter, you can use it to plug your phone into your hub. Tuning in. Call the Pre-installation and delivery team on 0800 052 1734. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. It is surface clipped usually. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. The answer is yes. We would like to show you a description here but the site won’t allow us. “. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Tudor. How do I book one? - 5404317. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Hi, I am experiencing the same issue with my install kit. You need to go outside and locate the brown or grey omnibox on the wall. Wall Socket. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. If it’s damaged or not working correctly, it could be causing your internet issues. If you look into the back of your Hub, you'll see a port. Customer since 1993. We also don’t have an Ethernet point only an old BT outreach 5C box. Browse Virgin Media Virgin Media Community. If your not a virgin media customer then nothing. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Re: My house wall socket that cannot fit to VM hub. What you want is a telephone line extension from the hub to where you want the phone base unit located. Just had the Hub 3 delivered for Quickstart. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I think there’s something missing to the Virgin Media wall socket in my flat. I'm a Very Insightful Person, I'm here to share. QuickStart, set up and connections. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. ) The hub will be in here too. If you can't see anything obvious go. Also there will be an external, often brown, omnibox. Stay safe online. I expect it is a male F plug on the cable, they don’t make female F plugs. on 30-12-2022 13:41. Manage Your Account. Alternatively, you can use any coaxial cable with an F connector. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. if not a technician will install one. All the cabling is the property of Virgin Media and must not be touched. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I am going to cancel. Push fit the VM-supplied lead onto the socket. The phone number doesn't connect you. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Explain what needs to be done and book an engineer visit. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Same thing happened, and on all the wall phone points. VM don't use fibre inside the property. If you do need any. The internal box should be oblong, square one are for phone. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Choose the best spot for your wifi hub. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. charleykate10. 4. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. VM BB TV Landline. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. on 27-01-2023 17:22. 32,846. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 0 Kudos Reply. I don’t it is fibre cable. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. We would like to show you a description here but the site won’t allow us. When you 'page' the handsets, all of the cordless handsets should ring. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Joining in. Vonage 2nd line. I can't find an internal wall socket. If possible, I would like to get rid of this rather ugly white. VM. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. on 08-02-2023 13:33. I don't work for Virgin Media. This next section will take about 30 minutes. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. 3 weeks ago. I've selected self installation and have realised I have no vm wall socket. 1 ACCEPTED SOLUTION. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. We're pleased to hear you're thinking of rejoining us. Stay safe online. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. No Virgin Media wall socket on 19-10-2022 08:24. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. I'm very sorry to hear about the non-wall socket. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. 5. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. The wall socket is - 5109379. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Follow these simple installation steps for your Virgin Media home phone set up. Virgin will not remove them. I recently applied and received the delivery for a virgin package of tv broadband. I have gone through several videos and found that there should be wall socket inside your home. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I'm very sorry you don't have the wall socket. Subscribe to RSS Feed;. Broadband. Socket should be on the underside. Cihank617. on 22-08-2022 08:33. Virgin Media; My Virgin Media; Shop;. Socket. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Some cordless systems have a paging function (often controlled from a button on the base station). AnthonyRaw1986. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I'm a Very Insightful Person, I'm here to share knowledge. Don’t have virgin media wall socket. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Security. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. 2 – Check the broadband cable is firmly connected. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). My Virgin Media App. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Not all properties have an internal wall box. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Tudor. Pop the power cable into a nearby plug socket, and turn it on. It is likely you will be waiting a few days. Yes, we will be able to fit another socket for you. Manage Your Account. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Vonage 2nd line. • Check the connection is tightly connected, it will make a 'click' noise. Two virgin media wall. Plug the cables into the Hub. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Hi all, when I signed up for Virgin Media, it said the service was available at my house.