Security matters. They will just waste your time. 2. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. Unacceptable wait for engineer appointment. Networking and WiFi. Have been through all the processes. lovett wrote: ». Home Phone. Go to our service status page. Forum Member. 22. They will just waste your time. wrote: Hi - No, I am with Virgin Media Fibre Broadband and Phone. [Deleted User] Posts: 2,879. Non-fault callouts such as this are a £25 fee. I have successfully charged them £20. And the range for the position was between $75,000-$95,000. Email. They told me an engineer would visit on Thursday 2nd. Options. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. This. Speed. QuickStart, set up and connections. £9. If you don't mind, I will need to send you a private message to pass security. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. . Also tried reconnecting the landline back in to the. DTully. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I trie. Status pages said no problems. Re: No internet after engineer visit. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. TV. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. You can book a technician either by phoning customer support, or waiting for staff to reply here. Today I logged into the website to. Re: Engineer keeps not showing up. We would like to show you a description here but the site won’t allow us. Options. 10-09-2022 17:45 - edited 10-09-2022 17:47. I called Plusnet helpline and they said they couldn't contact the engineer either. Automatic compensation under Ofcom rules is £9. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. Follow these steps to install your virgin Media Broadband, TV and Phone service. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. There are 10 types of people: those who understand. Here are some check points to make sure your phones are in good working order. Calling up they say they can't tell us when they'll arrive and to make an account online. I have been a loyal customer of Virgin's for 12 years. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. . QuickStart, set up and connections. Select My Account then click on order tracking. Engineer not turned up. . 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Change or cancel a technician appointment. I have talked to about 10 different people on the phone and on the chat. Options. Absolute joke of a company. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. This can be tracked and indeed re-arranged if needed in your online account Let us know how the visit goes. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. PO Box 4014. on 21-12-2022 14:10. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. We would like to show you a description here but the site won’t allow us. TV. Our internet now seems fine and I want to cancel the visit, but. These prices are for new customers only. Community; Volt. FYI that I do not work for NOW, just a NOW customer trying to help. Eliminating the HDMI port & lead is the next step. Options. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. I was sent landline adapter for the switch over date. These are mainly if we need to complete work or tasks before your appointment. On the video you simply plugin the cable. build flat I needed Vodafone to send an engineer out. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. Options. First someone will come to run a cable from the road. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Options. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. on 10-02-2023 10:41. Hey Virgin Media. He advised the home phone be left connected to the Hub. Non-fault callouts such as this are a £25 fee. How do I get in touch with Virgin media? 0 Kudos Reply. 1 REPLY. I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. Jowa21. Turned hub to modem mode and attached a router. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). This fixed it immediately. I'm not in the UK and had to arrange for someone to arrive at 4 p. Stream from Virgin Media. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. I quickly turned it down because I did not want to take such a significant pay cut. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. - remove the ethernet. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. . Go to solution. Welcome to the community and thanks for taking the time to post here on the forums. If Openreach records show that you have a socket. We had internet problems over the weekend. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. 1: A signal issue with the in-built Freeview terrestrial tech. I am going to send you a private message. £26. I understand that your concern is with regards to the installation of Virgin Media services. My Virgin Media App. Over 12 months from my order. Hi Simoncruse, Thanks for your post and welcome to the forums. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. 2. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. To be clear, this part-block is only in place for customers who haven't got an appointment in place. jpeg1. Up to speed 159 Views Message 2 of 3 Flag for a moderator. Still no option to book an Engineer. Updated on 25/08/23 by Abby_OVO. Broadband & phone. You can also view this in the My VM app . My Virgin Media broadband is to terminate tomorrow so I w. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. . on 23-11-2022 10:23. 00 for a broken. When I tried to call customer services they were useless. 1st one replaced the box with two previous models but same problem. My broadband failed totally on 27 June. I have been a loyal customer of Virgin's for 12 years. The broadband signal is weak and non existent in some rooms. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. I was due to be installed today and the engineer has not turned up. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Click on any of the available dates and timeslots to reschedule your appointment. 0 Kudos. Re: Landline switch to digital - engineer appointment. So thats now 2 days I've had to take off work for. My Virgin Media. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. They will just waste your time. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. I have looked at the video on line about setting up the Hub. Hi @MurphynBrown. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. If there is no record there is no proof and he can not send an engineer. Community FAQ Sign in. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Check your account online to see if there is any new visit shown there. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. I have called the helpline who has passed me back to the first link so I am going around in a loop. 33 a day and you’ve been paid £830. If its been that long - Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. No the hub 5 keeps flashing red then turning solid white then flashing red again. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. on 16-10-2022 19:44. Could I please change my Engineer . You can be confident that we will do everything we can to ensure that it is put right. 06-11-2019 9:40. He also denied virgin use Kier. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Welcome to the forum. So I have no idea when I will be connected. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. As the walls were recently painted,. TV. 1 ACCEPTED SOLUTION. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. Here, you can see if there are any software updates available. . All our contact methods can be found here - Regarding the phoneline itself - is. All its engineers are on our doorstep. Reply. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. 22. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. Jowa21. on 04-09-2022 17:19. Engineer came yesterday to - 5316582. £29. Apparently, they claim this is not a Virgin Media issue. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. In response to Reece_MH. Poor Internet since installation. set up and connections. Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. Gaming Support. cancel. The box itself crashes daily and is unable to access. Ryan. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. How to restart your equipment properly. Virgin Media services are only available in eligible Virgin Media network areas. I appreciate what you've said as we're always looking at ways to be better. Is ther. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. I've also tried to find a number on the website but I can't find the right one. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Options. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. I have had Virgin Media engineer round twice. I have tried to call and I cant get past contract number as I dont have one yet. Choose the best spot for your wifi hub. build flat I needed Vodafone to send an engineer out. The do's and don'ts. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. On the day of activation, connect your new router to the master phone socket. Repairs and servicing of Virgin Media equipment come at no extra cost. I left it today (tue 30th nov) to see if anyone would phone and they did not. Turn on suggestions. 17-08-2022 15:17 - edited 17-08-2022 15:37. 01. I need a link or phone number to book an engineer I'm getting nowhere fast and my patience is wearing thin with virgin. Restart your equipment. Re: Engineer left me with 360 AND V6. Just to update the thread, the engineer visit has been booked in. Options. Tudor. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. 3 weeks ago. Even sitting in the room above the router, the WiFi was dreadful. A VM person will respond in a day or two. So we tried getting virgin last year but the track was broken by the water board…. We had the pack sent to us and have attempted to set it up ourselves. Openreach engineer has twice failed to turn up - considering cancelling my contract. This is a failed installation, call them up and get them to fix it. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. build flat I needed Vodafone to send an engineer out. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. Then someone else will bring the internal parts and connect them up for you. This is not fine, this is not normal and Virgin needs to fix this. There may also be a £9. Then the guys at the call centre ran. Joining in. Do feel free to utilise our Forums again in the future, if you need any further assistance. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). They told me an engineer would visit. You’ll need an adapter to get your fibre landline service up and running. Re: Engineer. Call 150 support. A further five days will be needed to connect your broadband. 18/10/07 - 13:56 #4. Plusnet charges £49. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. QuickStart, set up and connections. Please can you book an engineer asap my account no is 1050746005Go to our service status page. 0 Kudos. Home Phone. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. Networking and WiFi. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. in/myVM - where you can amend/cancel if needed. Free interview details posted anonymously by Virgin Media interview candidates. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. It wasn't a very good service anyway - expensive and poor quality compared to other providers. The salary starts at $101,613 per year and goes up to $188,289 per year for the. Options. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. There will be a £25 charge for this. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. After the usual resets etc the system recommended an engineer visit which it booked for 1. 15 if we don’t turn up on the promised day of an. However after getting off the phone with her. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. We would like to show you a description here but the site won’t allow us. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Restart your equipment. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. I know my hub is broken, but my question is do engineers carry spare hubs as I don’t want the engineer to arrive, tell me I need a new hub and say he has to order it. . In September, whilst getting our kerb dropped the workmen cut through out virgin cable, there was no indication it was in this area and it wasn’t buried at a sufficient depth. on 25-08-2023 00:41. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. In the whole time, no one showed up with not a single email or text message of explanation why. We had internet problems over the weekend. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. I have tried to call and I cant get past contract number as I dont have one yet. in Virgin TV 360 3 hours ago; Moving cable connection to a different wall in Virgin Media: TiVo® service Thursday; TV 360 in Virgin TV 360 2 weeks ago; My 360 box is broken in Virgin TV 360 2 weeks ago; Connection probelms to LG OLED TV in Stream from Virgin Media 2 weeks agoOver past few months my tv repeatedly skips/goes silent for 5 secs. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. I ordered my home start setup kit approximately one month ago which arrived today. The engineer was booked. Needless to say, the service was still out 24 hrs later. We would like to show you a description here but the site won’t allow us. I've been trying to organise an engineer visit for several months now due to various issues with my equipment. 10-09-2020 22:04. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just. We would like to show you a description here but the site won’t allow us. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. Joining in. I am waiting for the engineer to also calibrate signal levels as the last engineer replaced the cable from my house to the main cab to a thinker RJ11 from a. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. New build house has virgin media box etc installed. Thanks for posting and welcome to the community. This has been booked for Tuesday however my services are now back up and working. Prior to this an appointment was made by Nige. I was skeptical about the cables coming from the box outside as they appeared damaged and extremely old, upon plugging the cable into the router it refused to connect. None of the advisors in India know what they are doing and - 5263894. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. 25 per day. Anot. I reset the hub after the update and since then I have had no home phone. on 10-02-2023 17:13. Went on to murder two women. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Ok so nearly two months further on. But I’ve chosen Now Broadband for my tenancy. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. I’ve called customer - 5221667. Check back here at any time for updates. - remove the ethernet cable from. Moving home with Virgin Media. I received the router and TV box through the post about a week ago. I have a new LG 47LF7700 and Virgin Media Samsung V Box. Engineer not turned up. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. Tuning in. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. I also want to cancel an engineer appointment scehduled for this Wednesday. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. If there is anything you need going forward - please just let us know. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. TiVo. A technician was apparently booked to visit on 26. TiVo. Broadband & phone. However we can also help get this booked in for you via the forum. TiVo. Virgin Media. Virgin did not turn up to collect boardband equipment. 03-12-2022 22:36 - edited 03-12-2022 22:36. 99 for a new landline, but it’s free if you already have one. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. 2. If you extended the cables yourself that could be the problem. Some kind of appointments will not be able to be changed due to the type of appointment they are for. My hub is upstairs, my landline, 3 phone network starts downstairs. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. Average salaries for Virgin Media Software Engineer: $116,902. The subsequent investigation into Williams. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. @A_HONEYMAN1979 wrote:. Virgin media cancel installation month after month. Check out the do's and don'ts, in our Community FAQs. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. . We would like to show you a description here but the site won’t allow us. Dan1983. According to the automatic compensation rules I should be entitled to. If you can check the purple envelope top right of your screen that would be great. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Monday to Friday 9am to 6pm and see if you can get. Check the condition of your phones. i have tried all the online fixes to no avail. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. 25 per day if VM fails to activate the services by 11. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). Megan_L. Here’s how much we’ll credit you for the following service issues: £9. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). I took the day off work for installation and they haven't turned up within the specified time. I had no phone call to say no one will turn up.