I'm experiencing constant dropouts on my Virgin Media connection. The failure of the complaints updates page is a long standing and well known fault, running for well over a year now. VM then gets two clear working days to fix the fault before any compensation is applied. Simply ring our friendly customer service team. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the company, told that. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. On Monday night Virgin Orbit's attempt to launch a rocket from the United Kingdom failed after a problem with the rocket's second-stage engine. After many calls they finally advised to. We would like to show you a description here but the site won’t allow us. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. We would like to show you a description here but the site won’t allow us. . Now telling me I need to reset the devices. Register . All forum topics; Previous topic; Next topic; 57 REPLIES 57. Welcome to the Community and thank you for posting. on 18-03-2022 15:09. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I phoned the helpdesk and was told that it was not possible to register until the broadband was actually installed (the Email doesn't say this), but I suspect it's actually because I used. com:civic-rotor-deed-tenet: curl -v smtps://smtp. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. First published on Tue 4 Apr 2023 03. Hi all, I have a tech visit booked for Tuesday so I’m only asking out if interest to see if anyone else has experienced similar. Look through these and see if there is a fix in there. com you MUST set up your email client as instructed by the relevant email provider. . V6 tv box - Green Screen - Hard drive failure in Virgin TV V6 01-10-2023 Tivio V4 gone Mental in Virgin Media: TiVo® service 30-09-2023 Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 26-09-2023Hi The box isn't turning off after 4 hours, it's going into standby. . From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. Rodriguez was advised of his rights on November 18 in V. We would like to show you a description here but the site won’t allow us. 40 to cover the first few days (payment trigger time). com -u username:password. Options. Sign in . Registration is fast, simple and absolutely free so please join our community today. Yesterday my internet decided to go down. This is a common and effective way to try and control web traffic and customer volume. The two working days fault-fix time VM is allowed can. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. Forgot to mention no Hub4 means no tv on the mini hub so not tv in the bedroom, no catch up tv in the lounge. Sign in . We've seen. Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. Back to For the home. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy do the channels not play on the virgin webpage? Every channel loads and freezes instantly and never starts again. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. . Engineer was out today and replaced the Hub 3. Got all my info but can't set up my Virgin Media Account as it tells me I can't use the password. Virgin Media Help - Get help, tips and advice to m. ) is guilty of a Class 4 misdemeanor. I get a lot of service interruptions on my broadband. Briefly: Hours spent with "Customer Service" 150 since end of July 2022. 4 day wait for a technician to come - 5248389 Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. to complete the registration. Need to change broadband account email address in My Virgin Media App Monday; Help in My Virgin Media App a week ago; Can’t create a myvirginmedia account in My Virgin Media App 3 weeks ago; Re: No account number in My Virgin Media App 3 weeks ago; back with virgin and when i try and use my virgin media i get old account. Hi forum. Enter your mobile number and select Continue. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. We would like to show you a description here but the site won’t allow us. Hi Any change you could complete my account registration for me please? I'm stuck on the part where the system says it has sent a confirmation email to my email address but one never arrives. any access to or use of Virgin Media Store not authorised by us;Mon Oct 10 2022 - 18:44. Visual FX: Sharks circling, with "Ombudsman Services" tattooed on the fin sticking out of the water. VM network has two flavours of FTTP. switched it off for 10 mins and then turned it back on etc etc. The issues have been ongoing since Sunday evening, although at least one reader has reported receiving their mail since then. Hub 4 has a pulsating white light and it’s internet status is “Registration Failure”. I have rang and no local issues, spoke to customer services and no issues with connection apparently. com are interchangeable so you should still receive email addressed to either. select Password, enter new password and select Done. You either need to wait 8 weeks for VM to resolve or. Tudor. Ive managed to get everything connected and working, apart from the dongle on my Luxpower inverter, which I use to monitor my solar panel and battery setup. I know this because I saw this a year ago when I raised a complaint, and there's been many other reports in this forum. HELP! My Virgin mobile suddenly says 'SIM card registration failed'. Should have been as simple as disconnect service. I checked my network logs yesterday and I've got lot's of 'no response' and 'sync issues'. Whenever I enter my details and. Select the service you wish test. We would like to show you a description here but the site won’t allow us. Tue 4 Apr 2023 // 09:20 UTC. upgraded to 13pro and using my original sim since a week ago with no problems but today I keep getting a pop up saying SIM FAILURE. I am pulling my hair out please someone help. Please enter your email. I. I am sorry to hear you have been unable to register for an online account. on 24-07-2023 09:18. When you clear this it will then make TV GO think that you are continually setting up a new device. Your account number and area. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/ If rebooting your equipment didn't correct the 503 DNS Failure error, there might be temporary issues with the DNS servers themselves. Updated Reg readers who use Virgin Media email say they're still struggling to gain access to their messages after a multi-day outage. What a saga, history of my endeavours to get Virgin Media are here:. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. Usually for around 3 minutes a few times a day. We would like to show you a description here but the site won’t allow us. on April 16th, 2008 on 22-12-2022 20:02. Hi I wonder if people could offer any advice re a complaint I have with virgin media which seems to be stuck. Customer since 1993. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. VM told some customers yesterday: "You are now able to send and receive emails. According to the latest official figures. We would like to show you a description here but the site won’t allow us. on 21-02-2023 18:42. Your account number and area reference are on this welcome email or on your monthly bill. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. I've just returned to VM. . • Download selected TV shows and watch offline. I'm new to Virgin and don't yet have systems installed. . Still confused though - Yes, that was what I was trying to do, add a secondary email address on my primary Virgin account. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. com point to the same mailbox. I am using Thunderbird as my mail app. You can register up to 5 Devices (or to include up to 2 Boxes) on your Virgin Media Store Account at any one time. Earlier today, even its status page was unavailable, although prior to this readers. Once it’s fully on, turn it off again. It cuts out then takes 10 seconds to 5 minutes to reconnect and then it immediately disconnects again. When I want to log in, it asks me to set a - 5159997Tue 4 Apr 2023 14. com, @blueyonder. . The issue started at about 10:30am and is currently ongoing. Registration Rights Agreement filed by Virgin Media Inc. Virgin Media denied that was the cause or that they'd had any issue updating Microsoft's groupware. 41 451000000 5. K. THE VIRGIN ISLANDS DEPARTMENT OF JUSTICE. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. Both of my V6 boxes have failed within 24 hours. Successful output look similar to the following towards its ending:Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. The issue started at about 10:30am and is currently ongoing. this issues started a few days ago , the internet was cutting out and then coming back. Attached logs. Cancelling service failure on 21-02-2022 10:30. 40 per full calendar day. Suarez, a registered sex offender, was arrested by D. Tue 4 Apr 2023 // 09:20 UTC. Joining in Options. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsMy Virgin Media registration. For example ITV4 at - 5294755To claim compensation from Virgin Media, all you need to do is complete the forms on the main part of the website here. . 1 and second highest being channel 22 at 0. Options. Hi, I've tried 3 times to register for a virgin mobile account. We would like to show you a description here but the site won’t allow us. Customers across the country were reporting a complete failure of their broadband service for. Sign in Not. Main menu; Package. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. Earlier today, even its status page was unavailable, although prior to this readers. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. Hi all, Over the past few months, my internet has become increasingly unreliable. Hi All, first post here, and its for syc timing errors. Seems like this is quite a common problem here, so I'll just give the usual required data below. Dept. In a statement at 5. Last modified on Tue 30 May 2023 09. It certainly won't contribute anything to fixing the issue, but at least you'll know you're not alone! Hi, I have upgraded from Hub 3 to Hub 5 and have the following issues below, called Virgin ISP but have been told to reboot and wait. any failure to transmit or receive, any material through any Device or the Box. 5Gbits/sec Ethernet port for even faster wired connections. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIt indicates VM are blocking you from sending VM emails through the VM SMTP servers because the public IP address you are sending from (so either your home network or your VPN) appears on Spamhaus's lists. Customers first started reporting problems on Monday, 19 June. Gamegal Posts: 102 Forumite. on 22-12-2022 20:02. 21 EDT. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. The company’s email service has been suffering from problems since Sunday, users reported. In response to Bill_Carson. 8. _____ After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM by phone but I'm not getting anywhere fast. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. All my devices for tv app filling up and old ones also sitting in the list. Can somebody please help. The advice when installing VM, even when using their own infrastructure, is to overlap services with your previous provider in case third party issues (for which you cannot claim compensation) affect the install. You'll be asked to enter both your eight digit Virgin Media account number and your surname. Payment is for a total loss of service for either/or broadband or phone. Deleting all recordings didn't work. My Virgin Media makes managing your account easier with all your information in one place. called VM and the automated system said they needed to send a signal to the kit, did. 28/09/2022. Right, I came here with the same problem, and was about to give up and post for help, but then I noticed something, I use a password manager because it's safer and easier given I use 31 characters with every allowable option as standard, and I noticed the sign in box was asking for an email address, but my password manager was inputting my. Virgin Media Help - Get help, tips and advice to m. The engineer. To run a test they, say: 1. on 23-07-2023 22:16. Register . Please enter your email. If the Base (Power) light is red, the hub may be overheating; if you notice the. Thanks again - I followed the advice and found that, yes, Spamhaus had the IP address on a list. Brodband issue - registration failed. From what I have read, it seems the issue lies outside of my home network and would require an engineer visit to the local box. I get a lot of service interruptions on my broadband. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. Click on the link in the email to complete your registration. It means the outages occurred over a roughly eight-hour period this morning. Both have had the green screen of death. i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. called VM and the automated system said they needed to send a signal to the kit, did. 9db) DS Table: Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 0 42 QAM 256 25 2 139000000 0. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that this has been your experience with us. . select SMTP under Outgoing Mail Server. 1. To fix this, you can. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. 2. We would be happy to attempt to transfer the details over to your new account but we would just need to confirm a few details via private message. But Virgin. Welcome to the Community and thank you for posting. Help and support. We would like to show you a description here but the site won’t allow us. At the time of writing, the operator has merely. 0 once you have your Quickstart box. Virgin also said the 30-day notice period for cancellation was standard practice and was recognised as legitimate. Hello, I have a recently arrived stream box which, from unboxing, refuses to pair with the stream box. We would like to show you a description here but the site won’t allow us. Despite a number of live chats, complaint, and what’s app messages I’m no further forward is there anyone. Unable to complete registration or sign into my account. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. Forum Team Options. This was to no avail and any attempts to change the password and/or log-in are proving futile. Hi. 9. 1. - VM Contract letter (dated 2 Aug 23) ====. Entertain me; Broadband Deals. If indeed Virgin has decided to close my account, I would request (a) formal confirmation of the decision, and (b) a period of grace, or notice,. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. Earlier today, even its status page was unavailable, although prior to this readers. Go to solution. So frustrating. Dropouts every 2 minutes for like 10 to 15 seconds. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: We would like to show you a description here but the site won’t allow us. VM network has two flavours of FTTP. Writing in, using a signed-for delivery service, seems to be one of the more reliable routes since many of VM's electronic systems for complaints seem to be broken or not fit for purpose. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. A fairly common format I would imagine. My email address takes the format firstname. Special Agents and the Sex. How to register a Virgin Mobile account. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. Our Hub 3's network diagnostic test fails to complete every time in Firefox, but works perfectly in Edge. Virgin Media customers were hit by email problems between Monday and Wednesday, due to a 'cluster failure' on the ISP's Blueyonder platform. Phone. 2. on 04-06-2022 06:51. We would like to show you a description here but the site won’t allow us. If you have to pay an early exit fee, you should initially complain to Virgin Media, ask to be released from contract without penalty and with compensation paid for the persistent problems and poor service. Among the most recent victims is Virgin Media, which suffered intermittent failures across the UK and Ireland starting yesterday early evening, and continuing into the early hours of the morning. Account holder's last name. Requesting CM IP address - Home Move. 3. This happened two days ago but fixed itself and when the engineer came round he confirmed that my hub is connected and working correctly, but it’s not getting a strong enough signal fro. 0, apparently checked cable connections to the exchange and deemed all. Lost connection again for over an hour today. Hi rcvm . Customers of broadband ISP Virgin Media (VMO2) are reporting a major UK network outage this morning (technically it’s been two outages), which has caused connectivity problems and appears to have disrupted their website and DNS servers too. It even comes with the tick to say password meets the criteria yet still comes back with the same message saying “you can’t use that password. 0 Downstream channels. Good morning. net email account he owns – adding. Account - Mobile. The website keeps saying 'double check your password follows the rules'. I've sent you a private message to confirm your account details. Mark as New; Bookmark this message; Subscribe to this message. After that £8. Obviously very frustrating when trying to work / do zoom calls etc. Step by step guide to installing your Virgin Media broadband and Hub 3. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. They speculated that a failed update of Microsoft's Exchange Server on Sunday was involved and that VM has been restoring mail from a backup ever since. On our wavelength. Help and support. Click the lower link (Share Live Graph) then click generate. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. So I am really hoping someone can help me, I've been trying since December 2022 to try and create an account as I'm new to virgin media. checked another device and it’s saying Failed to obtain IP address. Unplug the USB from the back of the box and then hold the power button on the front of the box while plugging the USB back in. I'd already looked at that link but, like the original owner of the thread, I would prefer to send an LPA code rather than the original document. It impacts both wired and non-wired connections, so not WiFi related. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. We would like to show you a description here but the site won’t allow us. Set up and change your Direct Debit details. The page displays a message: Please enter the email address you used when purchasing your services. Dear Virgin Media support, Since 5 July my service has been subject to numerous disconnections and loss of service, Usually these last seconds or minutes, but any disconnection is unacceptable, and 30+ in a day is totally unacceptable. From what I have read, it seems the issue lies outside of my home network and would require an engineer visit to the local box. Virgin Media has been hit by a widespread broadband outage in the U. Checked area service, cables, even a factory reset… just a real slow login page to connect to the router - sometimes the login page even comes up in the same format with the Virgin livery replaced?? What. 8) and CloudFlare (1. A. Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9. Clear browser cache and cookies. having the exact same issue tried different devices, browser etc. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. More than. It appears the only "solution" at present is for a Virgin Media Agent to reset your registration. I cannot register by email. A. Since upgrading to Hub 3 we've had intermittent internet failures. The UK’s space sector has shown a remarkable dynamism in the past few years. 0 with a new Hub 3. i have rebooted all the kit. Change your browser. Steven_L. We would like to show you a description here but the site won’t allow us. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. Options. We would like to show you a description here but the site won’t allow us. uk. £5. It has happened on average once a day for quite a while but it is recently getting much more frequent, seemingly mor. VM then gets two clear working days to fix the fault before any compensation is applied. The Hub 5 is set to a modem and it did take 16 hours to set up as it was flashing green and next morning the package in my virgin account changed to the new one the H. . Which i. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Please bear with our team while they work to get your account up on the system. Some Virgin Media customers have been having problems since late last night. I don't work for Virgin Media. It means I can use data it won’t charge me unti. Rodriguez was advised of his rights on November 18 in V. Failure of complaints and resolution team - CISAS. 2-2121. I saw I can ask for the config files to be sent but that needs me to text 789922 which I can't do! I've tried *#*#4636#*#* and input the right message centre. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them!Especially now, as I send and receive many once-a-year Christmas messages to friends worldwide who still only have my virgin email address, I would have expected Virgin to give me warning. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. The piecemeal sale indicates no adequate bids emerged for the whole of Virgin Orbit during an auction. Virgin Media was founded in 2006. Compare TV, broadband and phone; Oomph bundlesSadly I spoke far too soon. Our aim is to respond to these needs by removing barriers they may face or avoiding creating such barriers in the first place. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. select SMTP under Outgoing Mail Server. Is there anything else t. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. Failure to resolve a billing issue and listen to feedback. . 33 EDT. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Mark as New; Bookmark this message;Now Virgin insists we pay an “early exit fee” of £240, but it is still taking payments for a service it can’t provide until we can find the fee, yet has removed our online account so we can. at least with SKY you only lost one service at a. Using the quick sign-up proces s, you can also agree to the No Win, No Fee. Account number. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. AFP. I cannot speak to Virgin anymore its so depressing and stressful. They have recovered themselves and failed again. 2 42 QAM 256 1 3 1. Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. We would like to show you a description here but the site won’t allow us. All was fine last night. A menu will appear. The manufacturers instructions suggest any problems are likely to be with the routers security encryption, and that changing to (WPA2 (AES)-PSK usually works. We would like to show you a description here but the site won’t allow us. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. . 40 per full calendar day. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 187000000 6 38 256 qam 7 2. com and name@gmail. My Virgin Media makes managing your account easier with all your information in one place. . Access your bills, diagnose faults and manage your package. * Call costs may vary. You can use O2 Wifi to browse the web, make phone and video calls over the internet and watch online videos. . User reports indicate no current problems at Virgin Media.