Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. 388. The new fibre phone line is designed to work with the same phones as the old copper line. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Call the Pre-installation and delivery team on 0800 052 1734. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Engineer installations. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. A non-split socket will have the sockets and screws in the middle. However, since theres no virgin media socket is it possible if someone who works at v. on 12-01-2023 21:04. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Could an engineer be arranged to install please as my account is due to go live today. No Virgin Media Wall socket . Getting Connected with Virgin Media is easy when you have a wall socket. Account - Mobile. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Sign in;. Virgin Media;. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. We also don’t have an Ethernet point only an old BT outreach 5C box. We would like to show you a description here but the site won’t allow us. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Web it will be a dual cable drop brought from the street to the outside of your property. 3) get VM to fit a new box for you. Networking and WiFi. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The cable terminates on a box indoors wherever you want it, within reason. Solved no virgin media wall socket at installation community 4832746. 3 weeks ago. 01/09/14 - 13:14 #2. Browse Virgin Media Virgin Media Community. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. I have signed up as a new user for Virgin Fibre. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. on 17-12-2022 10:39. . on 03-08-2020 18:05. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. 13-12-2021 15:21. Check service status. 2. Occasionally only a very short stub of wire is left behind often hidden. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Remove the connector cable. Eric714. The socket you need will be marked with the Virgin Media logo. 0. Or you may be quicker than average! You won’t be involved the whole time. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. We would like to show you a description here but the site won’t allow us. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. 1. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I don't longer work there. Hi, I have ordered a self installation kit for broadband and landline. Mark as. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). The cable on the right looks like is for a Freeview TV antenna. Download it now and enjoy the. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Try tracing the cables back to the house from the brown box outside. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Virgin media wall socket in an unusable place in QuickStart,. But I don't think I have any Virgin Media Wall sockets in my house. We are setting it up but are unsure how to connect it into the broadband. 19 minutes ago. These enter my house via an air brick/vent very close to. It covers topics such as remote control, recording, apps, settings and troubleshooting. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Security. Plug the cables into the hub. Some new sockets may look like. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. on 03-08-2020 18:05. Jan 14, 2022. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Stay safe online. My Virgin Wall socket not same as installation guide that one. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. There are 10 types of people: those who. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. Tudor. Call the pre-installation and delivery team on 0800 052 1734. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. on 31-12-2021 10:47. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Re: No virgin media wall socket. Browse Virgin Media Virgin Media Community. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Vonage 2nd line. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I’m sorry to hear of the issues that you’re having with your installation. I am so sorry to hear that you seem to be missing a wall socket in the home. Back a step. I don't longer work there. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I've tried looking but can't see a way to book an engineer for this? Thank you. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. No, any cables within the house can be touched as much as the householder wants to touch them. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Get the Hub ready by connecting the wires. To best look into this, I am sending a private message. Plug the cables into the Hub. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. 168. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. . 2 1. You can also identify a split socket looking at the side. on 05-04-2023 09:20. The top “capped” one is marked FM & has been disused since cable went digital. Account - Mobile. on 27-10-2022 09:24. Go to virginmedia. 1 ACCEPTED SOLUTION. Had arranged self-install as per suggestion from VM. to your Virgin Media socket. We ordered the virgin media broadband kit for self installation. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Options. Trouble shooter. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Plug into the wall socket. Plus, again optionally, a cable will be run to a phone socket for the phone service. Chris. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Step 4. Plug the cables into the Hub. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. Thank you. What confuses some people is the push-on connector provided. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. It is surface clipped usually. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. I will be able to assist you in getting this sorted out. Just had self installation delivered, have no wall socket just two cables from the wall. in Networking and WiFi Sunday; No Virgin Media Wall socket . If no. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. Jan 14, 2022. Quick tips on prepping for Virgin Media technician's visit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Internet. Plug into the wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Joining in Options. I would love to help you get your service installed. Can I have engineer visit and setup it? Thanks. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Thank you for your post and welcome to the community. All the cabling is the property of Virgin Media and must not be touched. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Virgin Media Wall Socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. But I have no Virgin Media Wall socket in my house. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Local. Virgin Media;. Virgin Media; My Virgin Media; Shop;. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. We installed our router etc ourselves. Some new sockets may look like one of the below. 1. Fitting a new Virgin media wall socket in QuickStart, set up and. If no joy, try the pre-install team - 0800 0521734. When plugged into either cable the hub just - 5440321. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. Mark as New; Bookmark this message;. All. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. But I. I’m annoyed because I actually had a virgin sales person in my house. The installation took about 2 hours and was similar to an ordinary coaxial install, the. provided, I shall give them a call tomorrow. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Jack14102. Joining in. Extend your wired Internet access to any room in your house using your existing electrical wiring. #1. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Options. 12. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. I'm very sorry to hear about the non wall socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. on 01-02-2023 14:26. . Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. on 06-03-2023 09:36. But I have no Virgin Media Wall - 5216419. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. I recently got Virgin broadband installed. Even after scraping the connection might not be a very good one. See where this Helpful. But I have no Virgin Media Wall socket in my house. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. on 21-03-2023 18:43. Hi Virgin Media Team, Hope you are well. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Vonage 2nd line. 168. We all know and love the internet and TV services that can enter our homes through entry points. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Dec 24, 2009. On your installation day, your engineer will arrive in a. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. 0a output. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. . I have checked outside and there is a brown box shared with the neighbour. Reply. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Speedvirgin media internal wall box. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Browse Virgin Media Virgin Media Community. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. If you in a property that's recently been added to Virgin Media's network we have another video th. . Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. . I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. C Then connect the plug into the nearest wall socket and switch it on. Praying the white is the virgin one. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. You just need to find the socket and plug in your phone. on 21-02-2023 17:48. There should then be. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. called the delivery team and they managed to book a technician for me. 0 Kudos. Ashleigh_C. If you're happy for us to get this booked. Options. We have a TV and broadband but no landline required. Adduxi. AnthonyRaw1986. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. They will run the cable underground. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. Thank you very much 🙂. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. . That is the correct fitting, it should push on unless its too loose inside the large housing. When I proceeded to set up my Hub 3 I quickly realised that. Broadband and TV deals. Professional. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. • Connect the power supply to the back of the new box, then switch on at the wall. We all know and love the internet and TV services that can enter our homes through entry points. on 03-12-2022 10:11. Stay safe online. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. A Virgin Media wall socket is simply a point of entry into your home. I'm very sorry to hear about the non wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. How can I speak to someone about getting one installed. Some new sockets may look like one of the below. There are multiple different branded wall boxes inside our flat but none. Networking and WiFi. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Explain what needs to be done and book an engineer visit. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Back a step. Getting started & FAQ. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Finally, they'll complete the setup to make sure it's all working. There must have been a previous installation or you would not have been offered a self install. I have also checked outside and there is no box either on my property or on my boundary wall. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. I don't have a virgin media wall socket and this is stressing me out. Standard Member. Suitable for a range of multimedia installations. QuickStart, set up and connections. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. My Virgin Media App. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 3 Switch off at the socket and unplug your TV box. Within two working days you will receive a Welcome Pack with confirmation of your installation date. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Thanks mate. You need a small spanner to remove this, then push the provided connector over the exposed end. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. See you in a bit. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. SpeedWe would like to show you a description here but the site won’t allow us. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. If it’s not a technical issue you need help with then we’re here to support you on. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. #1. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. Manage Your Account. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. PRO SIGNAL. You can workaround it simply without the need for a cable. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. I am trying to set up our wifi. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Pop the power cable into a nearby plug socket, and turn it on. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. If however the socket itself has been removed you will need assistance. )In this video, I am showing the sta. 18-02-2023 10:23 - edited 18-02-2023 10:33. Virgin Media; My Virgin Media; Shop;. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. on 03-12-2022 10:11. QuickStart, set up and connections. Or wait here a day or two for a VM Mod to pick this up. Networking and WiFi. Teki Screwfix Select. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Within 30 daysOn top of that, Virgin Media also offers a self-install option. Account - Cable. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I am hoping a membe. This is designed to push over the existing screw connector the outlet has. Security matters. And on the back of the box. Manage Your Account. on 05-04-2023 09:20. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We would like to show you a description here but the site won’t allow us. . This video will show you how to install a Virgin Media extension cable. The cable going in will be a double. on 05-09-2023 20:36. Push fit the VM-supplied lead onto the socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The socket will have a Virgin Media logo on it and the port is at the bottom. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Plug the cables into the Hub.