Source: current tech for VM :) P. Plug the cables into the Hub. However, I do not have any of the specified wall sockets available. Check service status. Browse Virgin Media Virgin Media Community. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. VM. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos. All the wall. Joining in Options. VM BB TV Landline. I've also got an old NTL phone socket so. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Could I get someone to come - 5400021. a week ago. I have received my quick start-up kit. Screw the mount into your wall. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Called 0800 052 1734 as well as 0800 953 9500. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Everything is converted to specialised triple screened coaxial cable. No setup fee is available on all bundles, broadband & phone, and broadband only packages. QuickStart, set up and connections. I am so sorry to hear that you seem to be missing a wall socket in the home. #2. Wall Socket. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. You need to go outside and locate the brown or grey omnibox on the wall. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Hi @bingoman000. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Wall socket. Joining in. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Only an aerial cable (pictured below) connected to a box outside my flat. How To A Smartphone Without Letting My Pas Know Quora. We would like to show you a description here but the site won’t allow us. Options. Live TV uses co-ax cables. I'm very sorry to hear about the non-wall socket. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. The cable could be hidden within, or behind, furniture. 0 Kudos Reply. The cable fits in the socket shown in the image attached. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Other times you will find an unbranded connection point on the wall. I have gone through several videos and found that there should be wall socket inside your home. I got a self setup broadband kit but have no Virgin media wall plug. cable from wall. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Manage Your Account. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). If it’s damaged, it could. But I don’t see anything like that apart from satellite dish cable outside the window. Browse Virgin Media Virgin Media Community. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Virgin Media have used the Openreach socket to provide telephone services. The wall box may be branded with the logos of an old cable TV company (not VM). You can also check for a loose cable as not all properties have a socket. My Virgin Media App. It should work ok. If you do need any. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. The answer is yes. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The cables won’t attach to the wall socket which looks mangled. Vonage 2nd line. Getting Connected with Virgin Media is easy when you have a wall socket. Jan 14, 2022. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Client62. 1. on 21-08-2023 20:36. . #1. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Thanks for your reply and for confirming all this, jellyroll. on 15-11-2022 18:53. Options. Switched On Families. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. We'd love to assist with this, I will send you a PM here soon so we can look into what's. on 15-02-2022 10:03. Account - Cable. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Go to solution. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 39K; jbrennand. S. Don’t worry that it is not a threaded plug. Explain what needs to be done and book an engineer visit. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. The box does however have a hole in. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Socket should be on the underside. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. 14-08-2023 16:02 - edited 14-08-2023 16:05. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. It should be free of charge. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I’m a new Virgin customer, and the previous occupants used a different provider. Please help. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Live TV uses co-ax cables. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. We have a virgin media wall socket with an - 4353656 - 2. You should see a cable going through the wall and if you trace this inside, you should get the cable. Push the red label end of the white cable, into the wall socket. on 30-09-2022 14:24. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Sorry man. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 0 Kudos Reply. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. 2. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Tudor. i don’t have a virgin media wall socket. My Virgin Media App. The box and cables may have been removed by the previous occupiers. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. I expect it is a male F plug on the cable, they don’t make female F plugs. I'm very sorry to hear you didn't have a wall socket. I was never asked if I had a wall box. The admin page for the hub says Telephony (disabled)No virgin media wall socket. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Can I order an engineer please. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Manage Your Account. Summary of Contents for Virgin Media Virgin TV V6. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We have the quickstart pack but sadly cannot get broadband set up and working. Hello sophieboulter1. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. Wall sockets and no connection. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. on 18-05-2022 19:55. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. QuickStart, set up and connections. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Yes, we will be able to fit another socket for you. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I think there’s something missing to the Virgin Media wall socket in my flat. Finish tightening the screws with a screwdriver to secure the mount. Security matters. Browse Virgin Media Virgin Media Community. There is an access panel in the ceiling for pipes and cables. Very poor advice. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. on 23-10-2022 13:36. I'm a Very Insightful Person, I'm here to share knowledge. 1 ACCEPTED SOLUTION. Kit arrived today…no wall box so unable to install. Unfortunately I am struggling to work out where to plug the cable from the Hub. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Broadband and phone deals. Thank you for your post and welcome to the community. Aug 8, 2019. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. That is a rooftop aerial outlet for Freeview TV. 0 Kudos. Various cable mediums are used in modern systems to transmit data. Learn more. I don't have a virgin media wall socket and this is stressing me out. I presume. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. on 01-01-2023 23:18. We can understand this is not ideal as a new customer and we want to best help. Unscrew the white cable with the black collar. Your "loss of signal" point is a good one. Tuning in. Call the Pre-installation and delivery team on 0800 052 1734. Account - Mobile. No wall socket. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Options. See full list on itblogpros. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. We all know and love the internet and TV services that can enter our homes through entry points. 4 Kudos. Hi mariz2198, thanks for posting and welcome to our community. Connect the Hub’s power cable with the blue tab. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. All you need to do is contact Virgin Media and explain what the issue is. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. on 01-12-2022 11:22. I was told when purchasing the broadband package that fi. I don't work for Virgin Media. RedTomato said: I removed my Virgin cable about a month ago. . -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. QuickStart, set up and connections. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. How do I book one? - 5404317. All forum topics; Previous topic; Next topic; 2. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. 1 ACCEPTED SOLUTION. Location. Mobile Your Account. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Also there will be an external, often brown, omnibox. 7. There should be a screw F socket on the bottom where the cable is now just pushed onto. Absolutely not. VM BB TV Landline. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin media wall socket in an unusable place. on 25-09-2022 15:41. We would like to show you a description here but the site won’t allow us. I only have a BT master socket, and then a TV aerial socket. Should I cancel and request an engineer to install. There is a cable on the right of the box coming from the outside. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Tudor. I'm a Very Insightful Person, I'm here to share knowledge. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Quickstart is the quickest and easiest way to setup our services. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. My Virgin Media App. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. You can just disconnect the flylead from the isolator tho as it has a barrel on it. The other is marked TV, & this is used for TV & Broadband. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Virgin Media Quickstart set up. Standard Member. Broadband. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Back a step. Stay safe online. The wall socket is - 5109379. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Call the pre-installation and delivery team on 0800 052 1734. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Options. It should be free of charge. You need something called a barrel to connect the two. Common examples include washing. Or you may be quicker than average! You won’t be involved the whole time. i don’t have a virgin media wall socket. You can possibly do this in two ways. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Stay safe online. Virgin Media: TiVo® service. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). If it is a loose cable only, you will need one of these to connect the Quickstart cable. Options. on 08-01-2023 20:46. This next section will take about 30 minutes. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Broadband wall socket. both appear. Joining in In response to Adduxi. Just make sure you definately don't need it, or won't be needing it again. Tudor. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. --. Plug the cables into the Hub. Broadband and phone deals. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. New Install Assistance. on 22-08-2022 08:33. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Even sitting in the room above the router, the WiFi was dreadful. Account - Mobile. Jack14102. AnthonyRaw1986. Account - Mobile. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 3 weeks ago. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. a week ago. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Stay safe online. . Switched On Families. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. How long will the QuickStart installation take me? WiFi Hub - 30 mins. on 12-01-2023 10:45. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I wanted. However, there is no Virgin Media Wall socket in my house. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. This is designed to push over the existing screw connector the outlet has. Options. My previous sky microfilter attached here. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Next, connect the power cable. Bits and bytes. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I have signed up as a new user for Virgin Fibre. Which was great as that is in a better location than my master Socket was. Security matters. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Whichever is the most suitable. Check service status. See where this Helpful Answer was posted. Well I can't seem to find anything like that and the closest thing I can find is a. Forum Team. on 08-01-2023 20:46. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Alternatively, you can use any coaxial cable with an F connector. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket.