Also check the dns settings of your vpn while you're there. There’s a network fault in your area. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. My Child Safe settings are not working correctly. 168. com 194. We would like to show you a description here but the site won’t allow us. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. Account - Mobile. 1. Child Safe - Disabled ( if Enabled expect to bloc access to. Networking and WiFi. Does the email not work in either web mail or client mail? 0 Kudos Reply. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. QuickStart, set up and connections. Login in the the Virgin Media online account and try the to enable websafe. Child safe is not working. Virgin Phone Switchover. Child Safe show is off but it's on and can't change it. Web Safe requires the use of Virgin Media DNS to work. What to do?Hi, I contacted VM twice. 1. 1. My Virgin Media App. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Try computers with Cisco’s OpenDNS using 208. This has been the case for a few weeks and I have been unable to access websafe settings. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Networking and WiFi. com 9. SpeedWe would like to show you a description here but the site won’t allow us. I just got a URL from the IT team for the VPN. QuickStart, set up and connections. Solved: Hi, I can't seem to turn on Web Safe. Regards. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Not able to access websafe_setting page (able to go to update_profile page). When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Virgin Media customers can get unlimited online protection. uk, which will give you a rough idea on if it's a single ISP in the UK that's. Same message - 5104291. Learn more. Account - Mobile. My Virgin Media App. Still not working. Virgin Media; My Virgin Media; Shop;. Seems to be OK this morning. None work. 168. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. 9. Hi my child safe is on but no sites are getting blocked. Sign in . My Virgin Media App. 168. We would like to show you a description here but the site won’t allow us. Account - Mobile. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. . Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 8. 50 per month. Why are so many people having the same problem for so long? It's just shoddy. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. 9. Go to solution. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Web safe provides ultimate protection when using the internet. Learn more Have I. Great to hear that this is now working, be sure to keep us updated with how you get on. com 194. I've tried a router reboot but that has not fixed it. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. 1. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. Web safe provides ultimate protection when using the internet. Re: Child safe not working. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. Please enter your email. 0 Kudos Reply. Browse Virgin Media Virgin Media Community. 0. QuickStart, set up and connections. 220. Stream from Virgin Media. Phone. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. Post Reply Preview Exit Preview. Help forum. 8 and/or 1. 168. We recommend keeping Virus Safe on. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. 100 nslookup protonvpn. . Virgin Phone Switchover. SpeedQuickStart, set up and connections. The service status page is now working, with the following message. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Child safe not working. Ok, this is getting annoying now. Any ideas? Virgin support is useless! - 5406218. Options. Options. 9. Switched On Families. Account - Cable. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Options. Options. Try again to see if problem persists. on 03-11-2022 16:13. The computer where I really need to do this runs Linux so I have changed the system-wide /etc/hosts file to set the IP address to 0. I’ve seen previous posts suggesting going to the 1. Log in to your Virgin Media account using your email address and password. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Stay safe online. Because this blocking is occurring at the network level, it doesn’t rely. I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Virgin Mobile. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. Manage Your Account. It's been on since the start. Andrew_M2. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here? Child safe not working in Switched On Families a week ago; web safe not working in Switched On Families 2 weeks ago; Child Safe Not Working in Security matters 2 weeks ago; Child safe not working in Security matters 2 weeks ago; Child safe not working in Security matters 3 weeks ago QuickStart, set up and connections. It's the same for virus safe and child safe. Parental Controls and select the setting to “off” to disable parental controls. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. I called customer services who want to send a third engineer on Friday. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Virgin Mobile. Networking and WiFi. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. There are no guarantees that my advice will work. r. The info to report to VM was given above. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. . I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. So you can kick back and enjoy yourself, knowing somebody’s got your. Data not working. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. Networking and WiFi. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. It was easy to login into my virgin media account and change the settings. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. I would immediately get an email confirming that changes were made. However, adult sites are not blocked. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Networking and WiFi. - 5375863. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. . Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. Post a question. Kain_W. Phone. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. Child safe is so simple to bypass I'm not sure it is worth worrying about. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. 1). I used to enable it for many years. 1. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. If you changed the computer's network settings to use any Public DNS does that re-gain access. Learn more Have I. run the Standard test and confirm the. Every computer on the internet must have a unique. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. never-displayed Additional options Related Device or Service. Register or sign. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 1. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). See for more details. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. Security matters. Unfortunately not. for all devices. . Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Mobile Your Account. on 03-11-2022 16:13. Please help me resolve this. Account - Cable. This is a known issue and our teams are working on a fix. However, it seems to have stopped since a few days ago. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Select Parental Controls in Virgin Media Web Safe. Top offers; Discover Virgin Media; Broadband deals;. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. Thank you for your post. Forum; Apps. A VPN could also be used to bypass the Child Safe adult content filters. 18-04-2022 18:13 - edited 18-04-2022 18:14. The Virgin Media blocking method. Changing Virgin Media Web Safe Settings on a Mobil. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. richard. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. For best. I would be happy to take a further look into this for you but would need to confirm a few detai. Web Safe turned off but still blocking websites. 168. Reply. Browse Virgin Media Virgin Media Community. It's been on since the start. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 168. 0 Kudos Reply. Sign in . Now it is broken broken. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. SpeedMethod 2: Flush DNS Cache. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. What do the colours mean? Yellow. TAlmontaser. Child safe not working. Virgin Media: Web Safe. For Child Safe to work the device must be use Virgin Media's DNS. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. By default Web Safe blocks access to VPN sites. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. Regards, Daniel. on 08-02-2023 16:22. please help. 1. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Unlike some posts here, I want Child Safe to work. Just bear in mind this would reset everything. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. com, @blueyonder. 9. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. New to Virgin Media Store Rent now. Thank you for the help. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. I am not on any VPN. Phone. When I try to access the account through my Virgin Media website it tells - 5287803. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. com). 1 or whatever else you like. I am trying to turn on the web safe settings but it's not working. on 18-10-2022 19:33. My Virgin Media. Here you’ll find all the help you need for Virgin Media related problems and issues. 1 site and checking AS Name value says Virgin Media and it does. Regards. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Switched On Families. 168. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. 9. 100, but both do not work. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. SpeedHave just realised that websafe is not working. . For some customers the Web Safe adjustments are not functioning. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. It is showing as switched on, but nothing is being blocked. . The white l. The disaster is that i have called the customer services for. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Abdelmonem. 222 and 208. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Manage Your Account. Have turned setting off and. on 26-08-2022 16:41. 0 KudosThanks for the quick reply. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. Please enter your email. Regards, Steven_L. VPNs we tested to unblock various forbidden resources. Just to set expectations the issues with Child Safe have persisted for over 12 months. The disaster is that i have called the customer services for. I am not using any VPN in my devices (mobile and laptops). QuickStart, set up and connections. " I cannot fix this. Since the work being done on the email service (16/06/23) my wife's email has been not updating and is last message is the one on the16th June. See. Thank you for your post and welcome to our community. Joining in. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. com:Y54kpX5g: curl -v smtps://smtp. -- I'm a Very Insightful Person, I'm here to share kno. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 0. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Having problems with Websafe again. 1) I thought the results wouldnt show but they did. Web Safe. Many thanks. Click: Web Safe. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Login in the the Virgin Media online account and try the to enable websafe. 0 Kudos. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. Certain ISP's around the world, and Virgin Media specifically, are using a service called "web safe" which is a service that is blocking domains from being accessed through certain devices. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. "There's a broadband issue in . Stream from Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. This is both logging in via web browser and mail app on her. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. 1. Simply return to the browser you sent the message in to check and respond. Experiencing connection issues or faults? Check your Virgin Media service status here. My Virgin Media App. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. QuickStart, set up and connections. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. It is showing as switched on, but nothing is being blocked. Open an internet browser and type in the Virgin Media IP address: 192. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Stay safe online. I was in. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. I'm a Very. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. AS Name. . Reply. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. My Virgin Media App. Select “Firewall”. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. If your Virgin Mobile is connected to your home broadband, you can browse protected. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Regards - 5395816. 100.