The higher latency and occasionally asinine routing makes a notable difference. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. It seems to vary day to day for no obvious reason. Open an internet browser and type in the Virgin Media IP address: 192. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. Please see link below for a 24 hour snap shop. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. For some reason I am experience major latency/ping issues. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Re: Really bad ping/latency issues in games and apps like discord. Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 397 ms. I had no issues there at all. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. There are a few common causes of high broadband latency. Yes, similar BQM for me and the main Belfast switch,. This promotion means you won’t pay the usual setup fee of £35. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. But you have mentioned that we keep. Hub 4 & Hubs 5 run a mix of DOCSIS 3. High Latency and random packet loss. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. 30pm to be told we have an 'outage' in our area, which is causing performance problems. 174. Got a response from virgin media about a complaint I made. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. co. In response to Zoie_P. Latency measures the time taken for steps 1 and 2 to complete. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. This has been particularly disruptive to online multiplayer games. . Entertain me; Broadband Deals. 8. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. We would like to show you a description here but the site won’t allow us. 3. Sign in . . Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. Submit. I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. £15. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. 00. Allocate your device (s) static IPs in your router settings > devices, I'd start at . Current VM broadband only customer. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . In some cases, you might be able to fix internet lag by changing how your device interacts with the network. This makes it difficult for WFH during the day and gaming in the evening. I’m now getting normal speeds and latency. My BQM often shows as completely red even though I have an internet connection. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. 82. As a quick recap. 62. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Leave it off for about 10 seconds. CB22. We would like to show you a description here but the site won’t allow us. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. I even opened up a complaint. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. To date, the best I have had is 24ms and this is changing the DNS every time. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 159 Locked 33 8. Welcome back to the community and thanks for taking the time to post. There is a small amount of lag between broadband infrastructure providers making services available and appearing in the. I have virgin media hub 3 speed 200. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). 59pm Tue 28 Nov. Latency is a synonym for delay. Random high latency/packet loss. Modem is still rubbish, but if used in modem mode there are no latency spikes. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. on 04-11-2022 21:31. I have rebooted all devices (VM Hub, my own router. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. hoping for some advice regarding my latency/ping issues when gaming. If needed you can book a technician, order a replacement WiFi Hub, or. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 65. (I know that VM only. 0800 561 0061 - which usually gives the most up to date info. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. 4 / 5 based on 675 reviews. Wales 57. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. We're carrying out some final checks to confirm this. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. I’m now getting normal speeds and latency. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Bit late in getting back to you, but I'd bought a new router (XR1000). Options. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Calls over internet issues with Virgin wifi. For about 1. Hoping a virgin team member will see this and send an engineer out to fix the issue. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). Nothing has changed in performance. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. 1%. High Latency Issues D4 ONLY. . This type of connection only uses copper cables to carry the signals, to the street cabinet and your home, so provides essential speeds. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. I am connected to my router via Ethernet cable and have never experienced any issues up until now. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 4 from 5 bands with different names and I left the same default unchanged. Click on the “> Check router status” button. You’ll currently pay £45 per month for Gig1. Static ip Address Cost. QuickStart, set up and connections. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Appreciate the assistance. 3. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 962 ms 5. 1. Well, we don’t think that’s right. It doesn't matter how big the download is (it could be a song that would take a. Switch off your Gigacube and take out the SIM card. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. on 12-06-2022 21:57. . Until VM reach a threshold on your segment, they will probably not do anything. 168. I wa. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). I've tried resetting the router and it hasn't changed anything. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. 1. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. If you’re still experiencing slow speeds with your Virgin Media Business. internet issues in B11 3AY. Inconsistent Broadband Speed. Leave it off for about 10 seconds. These are some of the logs. During gaming, I receive random - 5435358. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. . nothing major - xbox, laptop, phones, Alexa etc. I'm relatively new customer to VM, having only had my broadband installed on 7 November. Channel Frequency (Hz) Power (dBmV) SNR (dB). Start a broadband monitor now. Sadly - 5243564. No-cost engineer visits. By default, all projects automatically come with a default network that allows certain kinds of connections . I have run some diagnostics from here, I can't see any outages from utilisation. The issue occurs over several different games, so the problem is common to me. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. Trouble is that will affect the other. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Downstream bonded channels. No longer an issue. . I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. So my contract is: £25 per month for 18 months. 50. 00. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. just general stuff. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. Latency can not only cause issues with upload and download. I was previously on M200 but have upgraded to M500. Latency Spikes and Packet Loss. within Virgin's). . Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. network. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. ISPreview has published a response. Acquired Downstream Channel (Hz). Outage this morning. 60 to £33. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Multiple broadband speed tests over time can show if and when speed fluctuates. which increase the cost of broadband contracts by the. . You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. But is there really no solution to this issue? I am on the 350mb speed. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. 2. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. e. BQM graphs of the last 3 days. Options. Many thanks for advice and help. Change the primary and secondary DNS to 1. Hi everyone, I have a bit of an unusual issue. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. Also took the option of a mini TV streaming box. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. This results in it being unusable for latency sensitive applications such as gaming. One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. 5 weeks. 1 or 1. 1. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. 54 Mbps to 1. HWLewis1080. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. Networking and WiFi. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. I have issue with my wifi in general since the start of my contract. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. The connection has been fine for the past years (". Entertain me; Broadband Deals. David Samuel Robbins / Getty Images. SpeedRe: Super Hub 3 Latency Issues 350M. danielefc. Connect your device to Hub 3 using WiFi or wired mode. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. Adam182. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. I know the sky was in a different socket (e. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. Another suggestion is to turn your hub into modem mode and use a separate router. As I work remotely and present. Previously with NTL, Virgin Net, Cabletel, Cable Online. 42. We're talking a few hundred pounds per month, plus anything from £500-£1,500 for installation. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Tuning in. rdf82. Packet loss is where some bits of information are lost. Running test via Thinkbroadband high latency spikes and packet loss. Some games consoles support features like ‘Auto Low Latency Mode’ (ALLM) and ‘Variable Refresh Rate’ (VRR). I have tried various DNS all with. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. Hi all, First post here. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. Booking an engineer is easy with Virgin Media. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. on 23-03-2023 13:07. -. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Re: High Latency for over 12-18 months. For really good games playing you do need a ethernet connection. If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below: 1. 9 and test again. Attached are my logs and BQM. However, speed, ping and packet loss are all over the place this evening. There's a big thread on the 'Talk to Virgin Media' forum on. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. virginmedia. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Here’s a selection of the cheapest fibre deals available for most. 1. Regionally. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. I'm sorry to hear about the issues with the latency. 9. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. 962 ms 5. We have also checked to see what the situation is with regards the latency issues, and. I use a skill and it activates 2-3 seconds after I press it. 8. Hi again @Bradleygraham84. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. Day by day my latency gets worse and worse. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. Networking and WiFi. I still have these issues even with my hub 3 in modem mode and using xr500 as a router it's so bad. I have the Gig1 Fibre Broadband Package. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. More comprehensive network performance managers can test and check latency alongside their other features. 222. We have the 350mb package and speed isn't actually an issue, its latency. Sorry to hear of any broadband issues. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. You should setup a BQM here- This will keep track of. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. Had an ongoing issue in our area for a while, high latency making working from home impossible. on 11-02-2022 16:56. latency with 100% packet loss is far from a usable service. 99 a month. Called automated number - no issues detected. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. Area ref: 31. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. I've done a full reboot of the router and my Decos. However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. I've gone through the usual resetting the hub 5, no faults in my area etc. The terms “bandwidth” and “latency” describe an amount. And my uploads are perfect. Download speeds seem OK -consistantly about 130Mbps using variuos test sites. 1. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. Virgin Media M125 Fibre Broadband. Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power. The widespread launch of the 1. on 18-02-2022 13:33. 4-6. 3. . Re: Ps5 latency problems since 120hz. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. 1 (Cloudflare DNS) has quadrupled to 45-65ms . In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. Sign in . Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. 0 in modem mode with Raspberry Pi (running. I have checked the system today and no issues are showing. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being.