Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Go to the URL of a proxy site. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 140 and not, the expected, 81. Select Help & Settings. 220. We give all our customers a complete, market leading security package called Virgin Media. 222 and 208. Hi @Jackpic, Thank you for your post and welcome back to our community forums. Tested November 2023. I'm going to send you a private message, so we can look into this for you. Account - Mobile. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Dean_Lindson. Launch the Safe Browser and create a new account if you do not already have one. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Account - Cable. My Virgin Media App. Bypass Child Safe & Virus Safe. It may take a few minutes for the block to be disabled. Tap your child's account. That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. 3. To activate Virgin Media Parental Controls select ‘ACTIVATE’. - 5157648. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKNew campaign urges parents to switch on digital controls to keep children safe online. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. Discover the web for yourself. QuickStart, set up and connections. 222 and 208. Child safe not working. 1. Keeping kids safe online. 0 Kudos. Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. Stay safe online. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Just to set expectations the issues with Child Safe have persisted for over 12 months. 1. Within the app itself, there are two settings that can provide a pointer. OpenDNS provide instructions here :. Click the big on/off icon to connect. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. com, minecraft. Ive never even used. 1. I did try to access a restricted site over the WIFI and. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the. 1 >> Confirm >> back. - Inappropriate sites that are included as default. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. If you changed the computer's network settings to use any Public DNS does that re-gain access. Hi , Thanks for coming back to me. comThis website uses cookies. How to turn on Child Safe. Select an Age Rating that is suitable for your children and select OK. on 20-02-2023 00:49. Stay safe online. 4. Residential care settings. Lee_R. Doesn't work in Igconito, Chrome Browser, Edge or Safari. And shown to even younger children. Account - Cable. Open Advanced settings. I have tried switching them on and then off multiple times. on 05-04-2023 13:11. 168. Let us know if you need anything further, we're always happy to help. Manage Your Account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. If you haven’t changed your password, the default one is placed on the bottom of the router. If you haven’t got an account click the ‘Create Your Account’ button. Manage Your Account. Press and hold the Power button until you see the power menu options. It is managed from the Virgin Media online account. This problem has been running for over 2 months now. Use the first option ‘Remind me to take a break’. -- I'm a Very Insightful Person,. Security matters. 222 and 208. 1. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Apologies for any inconvenience this has caused. An adult using a social networking site, chat room or online forum can pretend to be anyone –. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. If you see two software update options available, choose the one you want to install. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Choose “Hardware and Sound” and click on “Troubleshoot audio. 1. Select an Age Rating that is suitable for your children and select OK. 67. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. In response to lotharmat. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 1 on your browser. Virgin Media takes online safety seriously. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. If the sites are still blocked, then the fault is not with VM. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. At Virgin Media, we pride ourselves on our parental controls. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Virgin Media; My Virgin Media; Shop;. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. February 7, 2023. Virgin Media. However, it’s incredibly easy for a child to circumvent the Snapchat age limit by using a fake date of birth. Hit Continue and then select My [Device name] or This is My Child’s [Device name]. Chatter and natter. You don’t need to be a web wizard to know how to take care of your kids online. ”. Following the above link still takes me to the new GUI. It's been on since the start. Take a look at the pull-out tab on the side of the Hub 3. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. It’s easy to customise by clicking on the Categories, Websites. Virgin media, Web Safe. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Your eBay page should then load OK wrote: Hello dear, I have the same issue and so far I'm using my mobile network which is Virgin as well. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. We are able to update this setting for you manually too, we just need to confirm a few account details. If so, just log-in as existing user! 4. Childsafe off but still blocking sites. on 27-08-2023 09:39. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Despite showing as active (slider is "on") I can still access child inappropriate content. We would like to show you a description here but the site won’t allow us. GET YOUR DIGITAL TOOLKIT. Looks like it's not toggling off / on at virgin media end. Use the first option ‘Remind me to take a break’. Select the firewall and tick the following protocol. SpeedMy Virgin Media App. This is the same message that I get from numerous sites. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. A new secure password will be generated for you. On the remote press the Menu button. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Parental controls are a set of tools designed to protect and keep children safe online. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. com, @ntlworld. Please advise. Go to Account settings, then Account details b. Account - Mobile. Click: My Apps. Thanks for your first post and welcome to our Community. Try with OpenDNS using 208. on 15-04-2023 15:47. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. My account child safe settings are not working. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Setting parental controls on Facebook Despite the automatic private account setting for under 18s, you can set up different Facebook parental controls in the app. Virgin Media; My Virgin Media; Shop; Help;. To confirm the settings update, click “Yes. 220. Virgin Media are also very good at deleting complaints without resolving them. 222 and 208. 67. Hi, Recently moved house and kept the same. 5. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. We would like to show you a description here but the site won’t allow us. To activate Virgin Media Parental Controls select ‘ACTIVATE’. 19-02-2023 21:33 - edited 19-02-2023 21:34. Browse Virgin Media Virgin Media Community. VPNs we tested to unblock various forbidden resources. Hi , A warm welcome to our Community Forums and thanks for your post. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Learn about online safety. saved changes reverting without obvious cause. Options. Reply. Enter your PIN. See your balance and make quick payments. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Any website unsuitable for children is blocked by default. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereJust signed up for virgin media and have had a nightmare setting it up online, have a 3 week delay on tv & internet installation and cant switch off the child safety settings, (i literally have turned them off via virgin online but they are still blocking everything, even half of. ”. When choosing a username on any site, make sure they pick a nickname and not their real name. 0 Kudos. Child Safe button - how do I access this. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. Just knowing what they’re doing and who they’re talking. co. 1. We give all our customers a complete, market leading security package called Virgin Media. . I am also experiencing the same issue. Hi csmitherman, thanks for the message and welcome back to the forums. 2. Re: Websafe settings won't save. Select Request a PIN. Stream from Virgin Media. Web Safe requires the use of Virgin Media DNS to work. 1. The internet is full of exciting things. 67. Jun 19, 2019. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. firstly, backup your current Hub settings by selecting Admin > Reload and Reboot > Backup and follow instructions; remember to store the file created somewhere safe and accessible; to restore saved settings select Admin > Reload and Reboot >. Don't Create Content Areas in Blocks, No nesting blocks. To remove. 2. Parental controls block websites and applications that you think are unsuitable for your child. 220. From there the Web Safe can be accessed and configured. I keep getting the message seen in the attached picture. However, adult sites are not blocked. Could it be a different situation, i. We are aware of this issue and have our support team working on getting this resolved ASAP. At Virgin Media, we created WebSafe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. ct Mark as Helpful Answer. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Within the app itself, there are two settings that can provide a pointer. type roblox. - 5391862. Users are able to set their desired option: Scanning all messages (Keep me safe), scanning only those from strangers (My friends are nice) or not at all (Do not. Open a search engine of your choosing. I have been trying to turn on child safe for the last few weeks, but just get the message. Click Turn Kidsafe OFF to confirm. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Nobody in the group will know you have them on mute. In response to lotharmat. Open Advanced settings. 5. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Manage Your Account. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Security matters. Direct Messaging – Media such as images and videos that are sent via direct message to a user can be scanned for explicit content. Forum team are best placed to help and issue has been flagged to them. If you changed the computer's network settings to use any Public DNS does that re-gain access. 67. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. on 27-07-2022 14:17. - 5397856. e. in Security matters Sunday Online security in Security matters Friday Online security in Switched On Families WednesdayHi, I searched the FAQ and also previous posts but couldn't find what i was looking for; hoping someone can help. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. If you change the computer's network settings to use any Public DNS that will re-gain full access. Primary DNS 194. 123,8. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. Try computers with Cisco’s OpenDNS using 208. Customer: replied 1 year ago. At Virgin Media, we take the protection of your little ones very seriously. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. Tap Settings > Parental Controls. Just sign in to My Virgin Media and change your settings. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Try ExpressVPN >. Your Virgin TV PIN. I am signed in to My Virgin Media and it. When I check the DNS settings on my device it says it’s using the VM DNS servers. on 05-01-2023 17:27. Afterward, click Apply and save your settings. 2. Virgin Media. Virgin Media and O2 ; Keeping children. Tap Install Now. This is a workaround for when Child Safe does not or cannot be turned off. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Tech Chatter. Click: Web Safe. Stay safe online. Changing network settings to use any Public DNS should re-gain full access for the device. 220. TV. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. A list of Age Ratings options will appear on the screen. Customer since 1993. Qurento. Changing network settings to use any Public DNS should re-gain full access for the device. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Go to My Apps. Nah - maybe for teenagers but not for tweens or younger ones. Switch to eBilling and save yourself £21 a year. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Try both Mac and Windows. Manage Your Account. 65% of young people aged 11-16 are in favour of the. Options. I tried to check the AS name as advised on the forum , here is what I found. I've tried a router reboot but that has not fixed it. Welcome to the community and thanks for taking the time to post your issue on the forums. Open any browser and, in the address bar, type Virgin Media IP address — 192. ; Online: This tells your contacts if you are. Hi. on 09-08-2022 15:00. 67. Web safe provides ultimate protection when using the internet. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. jump to content. Account - Mobile. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Getting online on any device and staying connected is a breeze when you know what to do. net, pubg. . Then click on parental controls and then turn it on. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Networking and WiFican i get help turing off child safety settings becasue the my account doesnt work and is just loading. We give all our customers a complete, market leading security package called Virgin Media. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. It looks like my websafe setting is switched to off. These tools can be installed across all devices, including mobile phones, computers and consoles. See. I've reset browser and cleared cookies. changes not being saved; saved changes reverting without obvious cause; Should you still wish to use Child Safe then sign in here and:. Open any browser and, in the address bar, type Virgin Media IP address — 192. On the remote press the Menu button. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I am not on any VPN. published Wed 21st Sep 2022 read time 3 min SHARE By Virgin TV Edit It’s never been more important or easy to keep connected and entertained on our devices, be they. ' The child safe settings are on and correctly configured. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. 67. Not that he has chosen to turn on a child safe filter. Web safe provides ultimate protection when using the internet. Find ‘Manage your extras’ towards the bottom of the page. Community Natter. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. Thanks,Virgin Media and you have confirmed Child Safe is on. Learn how you can change Web Safe settings to turn Child Safe off. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. 220. Child Safe switched OFF but blocking sites. Options. In the ‘Web Safe’ section, select ‘Change Settings’. 99. Clicking on Overview. Open the Play Store app and tap the Menu button. Just bear in mind this would reset everything. 222. He had me change network adapter DNS settings to Google's DNS [Primary 8. Broadband, TV and Landline offers . 8) and this will bypass the websafe filter. In response to Client62. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. It may take up to 24 hours for the change to be. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". I’ve called VirginMedia several times and they have not been able to help. try going to if Web Safe is on this site should be blocked.